CIS 3100 Final
data mining
_______ algorithms search for hidden patterns in large volumes of data in order to develop predictive models
Supply Chain Management
________ applications are part of an interorganizational information system that facilitates the upstream flow of information
Random Access Memory (RAM)
________ is an example of volatile memory
Digital dashboards
________ typically provide(s) pushing reporting, exception reporting, and pull reporting
time lags
_________ is(are) sometimes attributed for productivity challenges related to the time when an organization makes an investment until benefits are actually realized.
Database Management System (DBMS)
a ________ is a software application with which you create, store, organize, and retrieve data from a single database or several databases
supply chain
a __________ refers to a collection of companies and processes involved in moving a product from the suppliers of raw materials and parts to final production, and to the customer
Input
a biometric fingerprint is considered a(n) _________ technology used for authentication purposes
higher customer turnover
a company that implements CRM software and strategy can expect all of the following benefits EXCEPT:
Effectiveness
a company whose supply chain is focused on maximizing customer service is striving to achieve supply chain _________________
service businesses do not require much emphasis on inbound and outbound logistics core business processes
a key distinction between the business processes of manufacturing businesses versus service businesses is:
vertical
a market comprimised of firms operating within a certain industry sector is termed a _____________ market
entity
a(n) ________ is something you collect data about
infrastructure activities
the support activity that ensures that employees have the hardware, software, and network access required to preform their job is __________
analytical
____________________ CRM systems include technologies such as data mining, decision support, and other business intelligence capabilities.
identifying, quantifying, and presenting
"making the business case" is best defined as ______________ the value provided by a system
the tags are much cheaper than bar codes.
Reasons why radio-frequency identification (RFID) tags are becoming a very popular technology in supply chain management systems include all of the following EXCEPT:
off-the-shelf
Software, such as Microsoft Office, that is written by third-party vendors for the needs of different users and organizations is known as ________ software.
mismanagement
When the system fails to improve productivity because of poor design and implementation, the cause is often _______________________.
Surveying customers about product preferences
Which of the following is NOT a basic step of business process management?
warehouse layout planning
Which of the following is NOT a key process generally supported by supply chain planning modules?
sales force automation
Which of the following is a component of the operational CRM that supports day-to-day sales activities of an organization?
distribution of end products
The outbound logistics core activity is associated with:
standalone
Systems that have been created to support the processing needs of particular business activities in particular departments are termed ___________ applications.
Prototyping
which of the following is NOT a recommended part of making an external acquisition of an information system?
Advertising
which of the following is NOT a traditional functional area of a business?
RDBMS are not easily scalable in response to demand variations
which of the following is a limitation of relational database management systems (RDBMS)?
Systems analysis and design
which of the following is a process that a company like Netflix would use to develop, build, and maintain a system to improve movie recommendations?
XML
which of the following is an important enabling technology that is used to share similar data across applications over the Web?
Entity Relationship Diagram
which of the following is commonly used when designing a database for the purpose of showing associations between entities?
data marts are considerably more expensive to develop than data warehouses
which of the following statements about data marts is NOT true?
data redundancy is completely eliminated
which of the following statements about the relational database model is NOT true?
convey requirements to prospective vendors and invite them to submit a proposal to meet those requirements
which of the following statements best characterizes the purpose of a request for proposal?
Electronic Data Interchange (EDI)
which of the following terms refers to computer-to-computer communication following specific standards?
Productivity Paradox
which of the following terms refers to the difficulty of showing that information systems investments generate significant productivity gains?
Adaptive Maintenance
which type of systems maintenance is preformed to enable the system to accommodate changes in functionality due to changing business needs?
customer comments posted on a social media site
An example of a type of unstructured data is:
bullwhip effect
An integrated supply network can help reduce the impact of the _______________, which occurs when small forecasting errors at the end of the supply chain produce massive forecasting errors farther up in the supply chain
Hadoop
if your data needs exceed traditional RDBMSs and requires NoSQL, _________ is considered a popular opinion
tailored to each organization's unique business needs
features of an ERP system include all of the following EXCEPT:
Enterprise-wide Systems
in an effort to correct the problems associated with standalone systems, organizations have turned to ________ sytems
supplier portal
A ______ automates the business processes involved in purchasing or procuring products between a single buyer and multiple suppliers.
break even
A ___________ analysis is used to determine when the costs of a new training program are equal to the benefits to the organization
requirements collection
A critical task in the systems analysis phase of the SDLC is ______________
tacit
A key challenge of knowledge management systems is to identify and manage ________ knowledge assets and make them available to organization members
past
A key consideration related to business intelligence (BI) is that it focuses on __________ data to aid in decision making
query
A key function of RDBMS is the ___________, which enables users to retrieve data from the database to answer questions
primary
A(n) _________ key, like StudentID in a STUDENT table, is used to uniquely identify each row or record in a database table
expert
A(n) _________ system uses reasoning methods based on knowledge about a specific problem domain in order to provide advice
record
A(n) ___________ is also known as an entity instance
minimize the time devoted to training.
All of the following are important recommendations to achieve a successful enterprise system implementation EXCEPT:
business to business electronic commerce
Amazon.com works with another commercial vendor to set up a web-based procurement system. which of the following terms best describes the situation?
procure-to-pay process
Amazon.com works with external vendors in order to offer vast amounts of products. Which of the following terms refers to the process of obtaining goods from these vendors?
configuring the ERP system parameters
An activity that is critical in the implementation of an ERP system but is often underestimated is that of _________.
value
Company A is a supplier to company B and provides information through its value chain to its customer (company B). Company B is a supplier to company C and provides information through its value chain to its customer (company C). connecting the value chains so that information flows between companies creates a _________ system
technology development
Organizations that build Internet, intranet, extranet, or mobile applications are utilizing the ______________ support business activity.
internally focused
an information system that supports functional areas, business processes, and decision making within an organization is __________
customer portal
an organization that uses an acess point that automates the business processes that occur before, during, and after sales have been transacted between itself and multiple customers is using a __________________
less customer interaction with the company.
collaborative CRM provides all of the following customer communication enhancements EXCEPT:
Customer Relationship Management
core components of ERP systems include all of the following EXCEPT:
Bits
data is stored in a computer using patterns of ________ defined by standard coding schemes
money can be saved with a faster implementation
if the organization fails to include the right people in an enterprise system implementation project, all of the following problems may occur EXCEPT:
best practices
most enterprise software is built around a set of ___________, which reflect techniques and processes that have consistently shown superior results
legacy
standalone systems that cannot integrate with other systems easily are generally called _________ systems, and are frequently on the list of systems that need to be replaced
NoSQL
the _______ database management system is capable of handling large volumes of unstructured data
weighted multicriteria analysis
the ___________ is used to decide which of several different IS investments is the most desirable for the organization to accept
systems analysis
the _____________ has primary responsibility in a systems development project
more frequent missed production schedules.
the advantages of the just-in-time production strategies include all of the following EXCEPT:
fear
the business case for a new information sytem includes this argument: "we must have this new system to keep up with our competition." this is an example of a _____________-based argument
receiving and stocking raw materials, parts, and products
the core activity of inbound logistics involves:
Make-to-order
the core business process in which goods are not manufactured until a sales order is actually received is called ______________
customer service
the core business process that focuses on after-sale activities is:
the total cost of ownership
the financial analysis associated with investing in a new information system should include _______________, which includes all acquisition, use, and maintenance costs
planning and selection; analysis; design; implementation and operation
the phases of the systems development life cycle (SDLC), in order, are:
provide a summary of critical information on a regular schedule
the purpose of a key indicator report is to:
data warehouse
the purpose of a(n) ________ is to store and distribute valuable data from an organization's internal information systems and external sources for analysis and querying
Customer Engagement Center
the purpose of a(n) __________ is to support the communication preferences of customers, using multiple communication channels.
allow data to be analyzed by multiple dimensions
the purpose of an OLAP cube is to:
complex multidimensional data analysis
the purpose of online analytical processing (OLAP) is to provide:
Value Chain
the set of business activities that add value to the end product is referred to as a ____________
Normalization
the technique of _________ is necessary to refine the structure of a relational database model to optimize its efficiency and maintainability
faith, fear and facts
the three types of arguments typically made in the business case for an information system are ___________
association
the type of data mining that is used to identify items that are frequently purchased together is called ____________ discovery
Beta
the type of testing that involves actual system users performing tests of the new system with actual data is called ___________ testing
Business Intelligence
to stay ahead of the competition, organizations have turned to ________, using information systems to gather and analyze data and information from internal and external sources in order to make better business decisions
concerns about customer privacy can be relaxed
to successfully implement CRM, organizations will have to implement all of the following organizational changes EXCEPT:
continuous planning process
today, organizations require a(n) _________ in order to monitor and analyze data and business processes, adjust business process, and update organizational plans
Marketing
using a decision support system to determine market share is a(n) ________ function
Define the value expected from the investment in the system
what is the purpose of making a business case for an information system?
customized
when a company has a unique software need that cannot be satisfied by generic technologies, it will usually choose a(n) __________ soft ware option
increased time to market
when companies deploy supply chain management systems, they are hoping to experience all of the following benefits EXCEPT:
Redistribution
when examining overall IS productivity in an industry, _______________occurs when benefits are difficult to identify because innovations may be beneficial for individual firms, but not the industry as a whole
Supply network collaboration
when organizations use components of the supply chain management system to work with partners across the supply network to improve accuracy of demand forecasts, reduce inventory buffers, increase the velocity of materials, and improve customer service, they are using the __________ function
order-to-cash process
when purchasing goods from Amazon.com, which of the following terms refers to the process of creating an account, adding items to the shopping cart, providing billing and shipping information, and submitting the order?
vendor managed inventory
when walmart enables a supplier such as Proctor & Gamble to manage the onventory levels of P&G goods in walmart warehouses by sharing inventory and sales data, it is using the ____________business model
digital dashboard
which of the following helps visualize key CRM performance metrics?
social media monitoring
which of the following involves creating formal groups to identify and assess the volume and sentiment of what is being said about a company, individual, product, or brand?
overcome database normalization challenges with relational databases
which of the following is NOT a challenge associated with creating an effective supply chain management strategy?
Replicate an expert's judgment
which of the following is NOT a common purpose of a geographic information system?
Provide a detailed picture of the current state of a business
which of the following is NOT a key purpose of business analytics?
