CIS 4375 Chapter 8
A run chart is a bar graph that depicts data points and their order of occurrence. a. True b. False
False
DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary. a. True b. False
False
Frameworks for helping organizations improve their processes and systems are called Six Sigma charts. a. True b. False
False
Gantt charts cannot be used to aid project quality management. a. True b. False
False
Integration testing involves testing of each individual component to ensure that it is as defect-free as possible. a. True b. False
False
Only in-house auditors can perform quality audits. a. True b. False
False
Reliability is the ability of a product or service to perform as expected under unusual conditions. a. True b. False
False
Testing as a stage is important only at the end of an information technology product development. a. True b. False
False
The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs. a. True b. False
False
The term sigma means median. a. True b. False
False
Change requests and verified deliverables are the outputs of the controlling quality process. a. True b. False
True
Customer requirements are an important aspect of the quality planning process. a. True b. False
True
In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs. a. True b. False
True
Managing quality includes all of the quality assurance activities plus product design and process improvements. a. True b. False
True
Products that are accepted by project stakeholders are considered to be validated deliverables. a. True b. False
True
Project managers are ultimately responsible for quality management on their projects. a. True b. False
True
The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance. a. True b. False
True
Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles. a. True b. False
True
What are the system's special characteristics that appeal to users? a. features b. outputs c. yields d. metrics
a
What term is used for any instance where the product or service fails to meet customer requirements? a. defect b. yield c. deliverable d. variance
a
What term is used for the ability of a product or service to perform as expected under normal conditions? a. reliability b. performance c. maintainability d. functionality
a
Which five-phase improvement process do projects that use Six Sigma principles for quality control normally follow? a. DMAIC b. weighted scoring model c. configuration management d. use case modeling
a
Which phase of the DMAIC process includes tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data? a. define b. measure c. analyze d. improve
a
Which process correct(s) or prevent(s) quality problems based on quality control measurements? a. process adjustments b. rework c. acceptance decisions d. decomposition
a
Which process involves choosing part of a population of interest for inspection? a. statistical sampling b. conformance c. system testing d. fitness for use
a
Which technique helps identify variables that have the most influence on the overall outcome of a process? a. design of experiments b. backward pass c. activity-on-arrow d. crashing
a
Which term is used when the project's processes and products meet written specifications? a. conformance to requirements b. fitness for use c. project feasibility d. benchmarking
a
Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities. a. 1.34 b. 3.4 c. 34 d. 13.4
b
The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates? a. controlling quality b. planning quality management c. quality certification d. performing quality assurance
b
What cost is the price of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range? a. prevention cost b. appraisal cost c. internal failure cost d. external failure cost
b
What term is used for a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed)? a. skewed distribution b. normal distribution c. bimodal distribution d. degenerate distribution
b
Which addresses how well a product or service performs the customer's intended use? a. reliability b. performance c. maintainability d. functionality
b
Which chart helps users identify the vital few contributors that account for most quality problems in a system? a. Gantt b. Pareto c. control d. tracking Gantt
b
Which is a measure of quality control equal to one fault in one million opportunities problems? a. ISO 9000 b. six 9s of quality rule c. seven run rule d. Six Sigma rule
b
Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations? a. process adjustment b. rework c. acceptance decision d. validation
b
Which system involves a three-part, continuous cycle of planning, controlling, and documenting quality in an organization? a. Seven run rule b. ISO 9000 c. Six Sigma d. ASQ
b
Which term is used for a standard of measurement in quality management? a. milestone b. metric c. merge d. matrix
b
Which term is used for the ability of a product to be used as it was intended? a. conformance to requirements b. fitness for use c. critical chain scheduling d. free slack
b
Which test is done to test each individual component (often a program) to ensure that it is as defect-free as possible? a. integration b. unit c. user acceptance d. system
b
During which phase of the DMAIC process is the fishbone or Ishikawa diagram used? a. define b. measure c. analyze d. improve
c
Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management. a. initiating b. closing c. controlling d. executing
c
Which addresses the ease of performing maintenance on a product? a. reliability b. performance c. maintainability d. functionality
c
Which statement is one of Juran's ten steps to quality improvement? a. An organization should minimize top management involvement in the achievement of individual employee goals. b. An organization should entrust improvement to individual employees rather than appointing teams or facilitators. c. An organization should build awareness of the need and opportunity for improvement. d. An organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement.
c
Which testing involves an independent test performed by end users prior to accepting the delivered system? a. integration b. unit c. user acceptance d. system
c
Who wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects? a. Juran b. Ishikawa c. Crosby d. Deming
c
Performing quality assurance is a subprocess of which project quality management stage? a. initiating b. closing c. benchmarking d. managing
d
What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization? a. prototyping b. systems thinking c. mind mapping d. benchmarking
d
Which graphic display of data illustrates the results of a process over time? a. statistical sampling chart b. Pareto chart c. Six Sigma chart d. control chart
d
Which process helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes? a. SQFD b. MTBI c. OPM3 d. CMMI
d
Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling? a. quality planning b. quality certification c. quality assurance d. quality control
d
Which statement is one of Deming's 14 Points for Management? a. An organization should increase dependence on inspection to achieve quality. b. Award business based on price tag alone rather than on other considerations. c. Minimize total cost by working with multiple suppliers rather than a single supplier. d. Eliminate the annual rating or merit system.
d
Which term is used for a cost that relates to all errors not detected and not corrected before delivery to the customer? a. prevention cost b. appraisal cost c. internal failure cost d. external failure cost
d
Which term is used for the degree to which a system performs its intended function? a. reliability b. validity c. maintainability d. functionality
d
