CIS Chapter 7

Which of the following is NOT a substitute product for a car ? A bicycle A hybrid vehicle A train A bus

A hybrid vehicle

In general, the Internet has _________________ bargaining power of customers Increased Decreased Not changed Eliminated

Answers: Correct Increased

Why does Nicholas Carr claim IT doesn't matter ?

Because information technology is so readily available and the software used so easily copied, businesses cannot hope to implement these tools to provide any sort of competitive advantage.

What is the productivity paradox ? Even though technology was introduced to businesses, errors in implementation keep businesses from being successful You cannot achieve more productivity without investing in technology Even though we've added information technology to business, it has not improved productivity. Yet, we cannot think of operating a business without technology. Even though processes are automated, people cannot work as fast as machines

Correct Even though we've added information technology to business, it has not improved productivity. Yet, we cannot think of operating a business without technology.

What does Electronic Data Interchange (EDI) do ? Provides for configuration management of engineering documents All of the above Integrates the supply chain technologically, so that business partners share documents and information regarding production Integrates manufacturing with research and development

Correct Integrates the supply chain technologically, so that business partners share documents and information regarding production

Which of the following is a semi-structured decision ? Diagnosing a medical condition Purchasing stock once it falls below a certain price Hiring temporary workers during the holicayd Ordering inventory when a part is out of stock

Correct Diagnosing a medical condition

Which of the following is NOT a secondary/support activity on the value chain model? Answers: Human Resources Firm Infrastructure Procurement Marketing and Sales

Correct Marketing and Sales

Which of the following is not a primary activity on the value chain model ? Inbound logistics Technology development Operations Outbound logistics

Correct Technology development

According to Michael Porter, what is the definition of competitive advantage?

Creating and sustaining superior performance

Specifically, a strategic information system is one that attempts to do what ?

Deliver a product or service at a lower cost Deliver a differentiated product or service Enable innovation Correct All of the above