CIS complete midterm
Which of the following is an interorganizational business process? 0 A. Identifying a customer 0 B. Checking product quality 0 C. Hiring an employee 0 D. Ordering raw materials 0 E. Creating financial statements
Answer: D. Ordering raw materials
Which of the following is NOT considered a typical people problem? U A. Work environment 0 B. Difficulties of evaluating performance 0 C. Wrong incentives 0 D. Political conflict 0 E. Lack of employee training
Answer: D. Political conflict
25. is the ability to offer individually tailored products or services using the same production resources as mass production. 0 A. Demand customization 0 B. Mass customization 0 C. CAD 0 D. Personalization 0 E. Size customization
Answer: B. Mass customization
Which term refers to converting raw data into a more meaningful form? O A. Filtering Q B. Processing o c. Feedback o o. Organizing Q E. Capturing
Answer: B. Processing
commonly involves sites like Twitter and Facebook to collaborate with customers. 0 A. Chat 0 B. Social business 0 C. Operations 0 D. Web collaboration 0 E. Quality production
Answer: B. Social business
Which statement about business process management (BPM) is FALSE? 0 A. BPM works on increasing process throughput and quality. 0 B. BPM is never concluded because continuous improvement requires continual change. 0 C. BPM is an approach to business that aims to continuously improve business processes. 0 D. BPM requires the identification of processes to change. 0 E. BPM needs to analyze existing processes to design new processes
Answer: A. BPM works on increasing process throughput and quality
An automobile rental company interested in learning and adapting to the needs of its clients is focusing on which business driver? 0 A. Customer intimacy 0 B. New products 0 C. Operational excellence 0 D. Improved decision making 0 E. Survival
Answer: A. Customer intimacy
Which of the following is NOT an application of social business? QA. General ledgers QB. Social networks oc. Crowdsourcing QD. Communities 0 E. Blogs and wikis
Answer: A. General ledgers
are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization . 0 A. Knowledge management systems 0 B. Customer relationship management systems 0 C. Information systems 0 D. Management information systems 0 E. Computer information systems
Answer: A. Knowledge management systems
Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following? 0 A. Operational efficiency 0 B. New business models 0 C. Competitive advantage 0 D. Survival 0 E. Customer intimacy
Answer: A. Operational efficiency
From a customer perspective, which term involves demanding durability, safety, ease of use, service effectiveness, and responsiveness? 0 A. Quality 0 B. Six sigma 0 C. Business process management 0 D. Total Quality Focus (TQF) 0 E. Cycle time
Answer: A. Quality I
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition ofa(n) __ _ !) A. business 0 B. social enterprise c ) C. information system ( ) D. global organization l.1 E. franchise
Answer: A. business
To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve---------- 0 A. customer service and the quality of the product 0 B. seating assignments of passengers using computer aided design (CAD) 0 C. production precision by tightening airline schedules 0 D. benchmarking against other airlines' customer care 0 E. cycle time by simplifying the production process
Answer: A. customer service and the quality of the product
Examining a map that depicts different colors based on flu outbreaks is an example of a digital _____ _ 0 A. dashboard 0 B. sql 0 C. support system 0 D. operating system 0 E. transaction processing systems
Answer: A. dashboard
A secretary assisting management is considered a ______ worker. ()A. data 0 B. knowledge 0 C. production 0 D. operational () E. service
Answer: A. data
Suppliers, customers, invoices and payments, products and services, and ____ are the five basic components with which businesses must deal. 0 A. employees 0 B. sales and marketing 0 C. the environment 0 D. technology 0 E. manufacturing and production
Answer: A. employees
The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and ______________ _ 0 A. human resources 0 B. purchasing 0 C. instructional design 0 D. big data analysis 0 E. customer relations
Answer: A. human resources
The three activities in an information system that produce the information organizations use to control operations are: 0 A. input, processing, and output. 0 B. information, research, and analysis. 0 C. data analysis, processing, and feedback. () D. information, data, and processing . 0 E. input, output, and feedback.
Answer: A. input, processing, and output.
An information system can enable a company to focus on a market niche through: 0 A. intensive customer data analysis. 0 B. intensive product trend analysis. 0 C. tightening linkages with suppliers. 0 D. complex trend forecasting. 0 E. tailoring products to the client.
Answer: A. intensive customer data analysis
Engineers and scientists are examples of: 0 A. knowledge workers. 0 B. operational management. 0 C. production workers. 0 D. middle management. 0 E. senior management
Answer: A. knowledge workers.
An ESS is an information system that supports the: U A. long-range planning activities of senior management. 0 B. knowledge and data workers in an organization. () C. day-to-day processes of production. 0 D. decision-making and administrative activities of middle managers. 0 E. management of customer relationships
Answer: A. long-range planning activities of senior management
Walmart's continuous replenishment system allows it to do all of the following except: ) A. provide mass customization. \ -~ B. fine-tune merchandise availability. () C. keep costs low. U D. transmit orders to restock directly to its suppliers. 1 J E. better meet customer demands
Answer: A. provide mass customization
The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called 0 A. six sigma 0 B. timely quality management 0 C. total quality management 0 D. total quality measures 0 E. sigma six
Answer: A. six sigma
The problem-solving model consists of problem identification, solution design, ________,, and implementation. 0 A. solution evaluation and choice 0 B. formative evaluation 0 C. summative evaluation 0 D. divergent thinking 0 E. systems analysis
Answer: A. solution evaluation and choice
_____________is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency 0 A. Six sigma 0 B. Business process reengineering 0 C. Total quality management 0 D. Continuous improvement 0 E. Total improvement
Answer: B. Business process reengineering
To make sure it stocks clothes that its customers will purchase, a department store implements a new application that analyzes spending levels at its stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? 0 A. Improved decision making 0 B. Customer intimacy 0 C. New products 0 D. Operational excellence 0 E. Survival
Answer: B. Customer intimacy
Which capability of social software allows users to use real-time information streams, status updates, and announcements? 0 A. Tagging and social bookmarking 0 B. Feeds and notifications 0 C. Team workspaces 0 D. Profiles 0 E. Content sharing
Answer: B. Feeds and notifications
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing? 0 A. Google+ 0 B. Google Drive 0 C. Apple FaceTime 0 D. Google Hangouts 0 E. Salesforce Chatter
Answer: B. Google Drive
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever? 0 A. Changing organization of the firm 0 B. Growth of outsourcing 0 C. Emphasis on innovation 0 D. Changing culture of work and business 0 E. Changing scope of the firm
Answer: B. Growth of outsourcing
Which force in Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high? 0 A. Traditional competitors () B. Substitute products and services C C. New market entrants D. Focus on market niche 0 E. Customer and supplier intimacy
Answer: B. Substitute products and services
focus on day-to-day operations of a business including managing sales, payroll, and receipts. 0 A. Auto processing systems 0 B. Transaction processing systems 0 C. Spreadsheets () D. Big data systems 0 E. Operational processing systems
Answer: B. Transaction processing systems
In its simplest form, _____ represents streams of raw facts with limited usefulness until organized. () A. output 0 B. data ( .---·. ) c. analyses () D. instruction () E. information
Answer: B. data
Amazon.com is an example of _____ because it sells products over the Internet. 0 A. a decision support system 0 B. electronic commerce 0 C. an expert system 0 D. a management information system 0 E. a executive support system
Answer: B. electronic commerce
The average number of baseball tickets sold at a particular price is an example of: 0 A. output. 0 B. meaningful information. 0 C. input. 0 D. feedback. 0 E. raw data.
Answer: B. meaningful information.
A firm can exercise greater control over its suppliers by having: 0 A. global suppliers. 0 B. more suppliers. 0 C. only a single supplier. 0 D. local suppliers. () E. fewer suppliers.
Answer: B. more suppliers
According to Porter's competitive forces model, the intensity of the competitive forces determines all of the following EXCEPT industry ___ _ 0 A. characteristics 0 B. segmentation 0 C. competition 0 D. profitability 0 E. bargaining power
Answer: B. segmentation
Data management technology consists of the: 0 A. physical hardware and media used by an organization for storing data. 0 B. software governing the organization of data on physical storage media. 0 C. hardware and software used to transfer data. 0 D. detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. 0 E. universally accepted standards for storing data
Answer: B. software governing the organization of data on physical storage media. 5.
The value chain model: 0 A. categorizes four basic strategies a firm can use to enhance its value chain. 0 B. categorizes five related advantages for adding value to a firm's products or services. 0 C. helps a firm identify points at which information technology can most effectively enhance its competitive position. 0 D. focuses primarily on collaboration with suppliers. 0 E. sees the supply chain as the primary activity for adding value
Answer: C. helps a firm identify points at which information technology can most effectively enhance its competitive position.
Output: 0 A. transfers raw data to the people who will use it or to the activities for which it will be used. 0 B. is information that is returned to appropriate members of the organization to help them evaluate the input stage. 0 C. transfers processed information to the people who will use it or to the activities for which it will be used. 0 D. is feedback that has been processed to create meaningful information. 0 E. is a stream of raw facts representing events occurring in organizations or the physical environment.
Answer: C. transfers processed information to the people who will use it or to the activities for which it will be used
____________is an emerging area where data is organized in a meaningful way to help managers at all 26. levels make more informed decisions. 0 A. HTML programming 0 B. intelligent agents 0 C. Business intelligence 0 D. Business management 0 E. Electronic performance support
Answer: C. Business intelligence
Which of the following is NOT a part of the firm's environment? QA. Competitors QB. Suppliers Qc. Employees QD. Customers QE. Stockholders
Answer: C. Employees
Which of the following is NOT an example of a primary activity in the value chain? () A. Outbound logistics 0 B. Inbound logistics 0 C. Human resources management n D. Marketing 0 E. Customer service
Answer: C. Human resources management
Which of the following is a responsibility of the sales and marketing functional area? 0 A. Checking for quality 0 B. Paying creditors 0 C. Identifying customers 0 D. Managing cash accounts 0 E. Producing bills of materials
Answer: C. Identifying customers
Automobile manufacturers use computer-aided design (CAD) to create virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the following? 0 A. Creating entity relationship diagrams 0 B. Benchmarking 0 C. Improving design quality and precision 0 D. Using customer demands to improve products and services 0 E. Increasing cycle times and simplifying the production process
Answer: C. Improving design quality and precision
Which is an example of a business using information systems for customer intimacy? 0 A. Walmart's Retaillink system 0 B. Apple Inc.'s iPod 0 C. Mandarin Oriental Hotel's customer-preference tracking system 0 D. JCPenney's Supplier Information system 0 E. Verizon's web-based digital dashboard
Answer: C. Mandarin Oriental Hotel's customer-preference tracking system
Which of the following is an example of raw data from an automobile manufacturer? 0 A. An average of 130 Subarus sold daily in New York in 2017 0 B. An average sale price of $26,000 for all Subaru Outbacks sold during January 2017 in Mount Kisco, New York 0 C. One Subaru Outback sold January 7, 2017 in Mount Kisco, New York for $25,000 0 D. Annual sales of Subaru Outbacks increased 4.5 percent 0 E. 1,300 Subaru Outbacks sold during the first quarter 2017 in New York
Answer: C. One Subaru Outback sold January 7, 2017 in Mount Kisco, New York for $25,000
_________is a way for individuals to provide feedback and reviews about products and services. 0 A. Social marketing 0 B. File sharing 0 C. Social commerce l ) D. Crowdsourcing 0 E. A dashboard
Answer: C. Social commerce
Which of the following is NOT a step in the problem-solving process? 0 A. Problem identification 0 B. Implementation 0 C. Solution analysis 0 D. Solution design 0 E. Solution evaluation and choice
Answer: C. Solution analysis
___________are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems. 0 A. E-marketers 0 B. Database developers 0 C. Systems analysts 0 D. CIOs 0 E. HTML programmers
Answer: C. Systems analysts
Companies often use information systems to improve quality by _______ as a way to set standards for products and services against predefined standards. 0 A. using customer demands to improve products and services 0 B. improving responsiveness to customer issues 0 C. benchmarking 0 D. reducing cycle time and simplify the production process 0 E. improving production precision and tighten production tolerances
Answer: C. benchmarking
The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: 0 A. the mobile digital platform. 0 B. cloud computing. 0 C. big data. 0 D. loT. 0 E. business intelligence
Answer: C. big data
The information systems department in an organization is responsible for maintaining all of the following EXCEPT 0 A. networks 0 B. hardware 0 C. business processes 0 D. software 0 E. data storage
Answer: C. business processes
A(n) is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps. Q A. intra net Q B. social network Q c. community Q D. blog 0 E. workspace
Answer: C. community
Use of the Internet to provide services to citizens, such as driver's license renewals, illustrates ___ _ 0 A. e-commerce 0 B. e-business 0 C. e-government 0 D. b2b e-business 0 E. intranet usage
Answer: C. e-government
The six important business objectives of information system investment include all of the following except: 0 A. new products. 0 B. improved decision making. 0 C. employee morale. 0 D. competitive advantage. 0 E. survival.
Answer: C. employee morale
Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of: Q A. improved flexibility. 1 ) B. competitive advantage. 1 C. improved decision making. D. supplier intimacy. ( ) E. a new product.
Answer: C. improved decision making.
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a strategy. 0 A. mass customization 0 B. product differentiation 0 C. market niche 0 D. market transparency 0 E. process efficiency
Answer: C. market niche
The term management information systems refers to a specific category of information systems serving: 0 A. senior management. 0 B. transaction process reporting. 0 C. middle management functions. 0 D. knowledge workers. 0 E. integrated data processing throughout the firm
Answer: C. middle management functions.
The acronym related to organizational improvements, TQM, stands for ________ _ ,~ A. timely quality management <-:. B. timely quantity measures f 1 C. total quality management U D. treating quality management () E. total quality measures
Answer: C. total quality management
A(n) ____ performs and records the daily activities of a firm necessary to conduct business. 0 A. management-level system 0 B. executive support system 0 C. transaction processing system 0 D. business intelligence system 0 E. decision support system
Answer: C. transaction processing system
Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy? 0 A. A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 0 B. An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability 0 C. A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 0 D. A PC manufacturer's use of information systems to facilitate direct access from suppliers to their production schedules 0 E. A grocery store chain's use of information systems to produce products and services at a lower price than competitors
Answer: D. A PC manufacturer's use of information systems to facilitate direct access from suppliers to their production schedules
An example of a business using information systems for supplier intimacy is: 0 A. Verizon's web-based digital dashboard providing real-time company information for managers. 0 B. Citibank's ATM system. 0 C. the Mandarin Oriental's use of computers to keep track of guests' preferences. 0 D. JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced 0 E. Apple's creation of the iPad.
Answer: D. JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced
A is a senior manager who oversees the use of IT in the firm. Q A. CKO Q B. CTO o c. CFO Q D. CIO Q E. CEO
Answer: D. CIO
Which of the following is NOT a way that information systems provide a competitive advantage? 0 A. Making business processes more reliable 0 B. Lowering operating costs 0 C. Raising the barriers to entry by enhancing the product/service 0 D. Collecting and storing large amounts of data 0 E. Allowing customers to be locked in
Answer: D. Collecting and storing large amounts of data
Which type of business problem falls under the organizational dimension? A. Incompatibility of old systems r , B. Inadequate database capacity 1 • C. Rapid technological change : D. Complexity of task · : E. Outdated software
Answer: D. Complexity of task
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support which of the following? 0 A. Analysis of raw data 0 B. IT infrastructure 0 C. Communication and data flow 0 D. Decision making and control in an organization 0 E. Creation of new products and services
Answer: D. Decision making and control in an organization
Which of the following is a business driver which focuses on ways to achieve better efficiencies to increase profits? 0 A. New products, services, and business models 0 B. Improved decision making 0 C. Customer and supplier intimacy 0 D. Operational excellence 0 E. Competitive advantage
Answer: D. Operational excellence
The order fulfillment process involves which of the following functional areas of a business? 0 A. Sales, human resources, and accounting 0 B. Manufacturing and production, human resources, and accounting 0 C. Sales, human resources, and manufacturing and production 0 D. Sales, accounting, and manufacturing and production 0 E. Human resources, accounting, and service
Answer: D. Sales, accounting, and manufacturing and production
If a business competitor introduces an effective product or service (i .e., when Citibank first introduced the ATM), your need to follow is considered an example of which business driver? 0 A. New business model 0 B. Operational excellence 0 C. Customer and supplier intimacy 0 D. Survival 0 E. Improved decision making
Answer: D. Survival
Which of the following is NOT part of the description of a value web? 0 A. They are a collection of independent firms that use information technology to coordinate their value chains. 0 B. They are flexible and adaptive to changes in supply and demand. 0 C. They are more customer-driven and operate in a less linear fashion than the traditional value chain. 0 D. They promote communication among units. 0 E. They synchronize the business processes of customers, suppliers, and trading partners
Answer: D. They promote communication among units
Hilton Hotels' use of customer information software to identify the most profitable customers to direct its services to is an example of using information systems to: 0 A. increase efficiency. 0 B. strengthen customer intimacy. 0 C. provide services at a lower price than its competitors. 0 D. focus on market niche. 0 E. differentiate their service
Answer: D. focus on market niche
The final phase of the problem-solving model is the _____ phase. 0 A. problem identification 0 B. summative evaluation 0 C. solution evaluation and choice 0 D. implementation 0 E. solution design
Answer: D. implementation
The Internet raises the bargaining power of customers most effectively by: 0 A. making more products available. 0 B. lowering transaction costs. 0 C. creating new opportunities for building loyal customer bases. 0 D. making information available to everyone. 0 E. reducing barriers to entry
Answer: D. making information available to everyone
In the problem-solving model, the phase where you identify as many possible solutions as possible would represent the phase. 0 A. summative evaluation 0 B. solution evaluation and choice 0 C. systems analysis f) D. solution design () E. problem identification
Answer: D. solution design
When talking about changes related to information technology, the text identifies three interrelated changes that are responsible for the bulk of innovations. These include the mobile digital platform, the growth of cloud computing, and ___ _ 0 A. improved application software 0 B. faster networks 0 C. the Internet 0 D. the growing use of big data 0 E. home computing
Answer: D. the growing use of big data
Which of the following illustrates the use of information systems to focus on market niche? 0 A. A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 0 B. A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules 0 C. An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability 0 D. A grocery store chain's use of information systems to produce products and services at a lower price than competitors 0 E. A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy
Answer: E. A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy
Which of the following is the best definition of an information system? 0 A. A set of detailed programmed instructions that transform raw data into information 0 B. Computers, keyboards, printers, and telecommunications devices 0 C. Physical devices and software that can be connected to share voice, data, images, sound, and video 0 D. A global network that uses universal standards 0 E. A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization
Answer: E. A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization
Which of the following illustrates the use of information systems to achieve product differentiation? 0 A. A hotel chain's use of information systems to analyze detailed data on guests to determine each guest's profitability 0 B. A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules 0 C. A grocery store chain's use of information systems to produce products and services at a lower price than competitors 0 D. A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 0 E. A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers
Answer: E. A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers
Which of the following is an example of a business using information systems to create new products and services? 0 A. JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to bereplaced 0 B. Walmart's Retail Link system 0 C. Verizon's web-based digital dashboard providing real-time company information for managers () D. The Mandarin Oriental's use of computers to keep track of guests' preferences 0 E. Apple's creation of the iPad
Answer: E. Apple's creation of the iPad
Which of the following attempts to improve business processes to enhance competitiveness? Q A. MBT 0 B. DBMS 0 C. TQM 0 D. BTM 0 E. BPM
Answer: E. BPM
Which of the following is not one of the four basic strategies a company can employ to deal with competitive forces? 0 A. Focus on market niche 0 B. Strengthen customer and supplier intimacy 0 C. Low-cost leadership 0 D. Differentiate products 0 E. Compete on employee loyalty
Answer: E. Compete on employee loyalty
What is the final and ongoing step of the business process management model? 0 A. Implement the new process 0 B. Ongoing evaluation () C. Continuous improvement () D. Total improvement () E. Continuous measurement
Answer: E. Continuous measurement
Which of the following is not one of the competitive forces in Porter's model? 0 A. Suppliers 0 B. Technology 0 C. Competitors 0 D. Customers 0 E. External environment
Answer: E. External environment
Which type of activity within the value chain model is directly related to the production and distribution for a firm's products and services? 0 A. Secondary activities 0 B. Supply chain activities 0 C. Human resource activities 0 D. Enterprise activities 0 E. Primary activities
Answer: E. Primary activities
Which of the following is NOT an impact of the Internet on competitive forces and industry structure? 0 A. Reduces barriers to entry 0 B. Widens the geographic market by increasing the number of competitors 0 C. Shifts bargaining power to customers due to the availability of global price and product information 0 D. Enables new substitutes to emerge with new approaches to meeting needs and performing functions 0 E. Reduces the price of products and services
Answer: E. Reduces the price of products and services
Information systems help achieve many important business objectives. When a manager does not receive forecasts, sales projections, or appropriate dashboards, the business objective of is not achieved. 0 A. competitive survival 0 B. enabling new products, services, and business models 0 C. increasing operational excellence 0 D. increasing customer and supplier intimacy 0 E. improving decision making
Answer: E. improving decision making
A key benefit of collaboration is ______ _ , which focuses on deriving better and more unique ideas for products and services. QA. customer service QB. quality oc. convenience QD. productivity Q E. innovation
Answer: E. innovation
The three principal levels of hierarchies within a business organization are: 0 A. senior management, knowledge workers, and service workers. 0 B. senior management, operational management, and workers. 0 C. senior management, data workers, and operational management. 0 D. senior management, operational management, and data workers. 0 E. senior management, middle management, and operational management
Answer: E. senior management, middle management, and operational management
lntranets: 0 A. provide the platform on which a firm builds its information systems. 0 B. are typically used to communicate with the business's trusted vendors. 0 C. are multiple networks joined together. 0 D. are based on mainframe technology. 0 E. use Internet technology for a private company network.
Answer: E. use Internet technology for a private company network
A business model describes how a company produces, delivers, and sells a product or service to create wealth. 0 True 0 False
Answer: True
