CIT 263: chapter 9 review

withdrawal

According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential disagreement.

False

According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present.

power

According to McClelland's acquired-needs theory, what do people who want to direct others, and can be seen as bossy, have a need for?

promotion

According to Thamhain and Wilemon, what is the ability to improve a worker's position?

The staffing management plan outlines who specifically works on a project.

FREE RESPONSE: What is a staffing management plan?

True

In the Tuckman model, storming occurs when team members have different opinions for how the team should operate.

storming

In the Tuckman model, what occurs as team members have different opinions as to how the team should operate?

Theory Y

Managers who believe in McGregor's _____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.

Theory X

Managers who follow which theory assume that the average worker wants to be directed and prefers to avoid responsibility?

esteem

Recognizing an employee as the "Star Performer of the Month" would be satisfying which need in Maslow's hierarchy?

False

TRUE OR FALSE: A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.

false

TRUE OR FALSE: Extrinsic motivation causes people to participate in an activity for their own enjoyment.

RAM, responsibility assignment matrix

The _____ allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail.

team development

The main goal of _______ is to help people work together more effectively to improve project performance.

deficiency

What are the bottom four needs in Maslow's structure are referred to as?

self-actualization

What is at the top of Maslow's hierarchy of needs?

finalizing the project requirements

What is the first step in the framework for defining and assigning work?

growth

What need is at the highest level in Maslow's structure?

developing the project team

Which process involves building individual and group skills to enhance project performance?

managing the project team

Which process involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance?

resource histogram

Which tool is a column chart that shows the number of resources assigned to a project over time?

interpersonal

Which type of intelligence involves the capacity to understand the motivations, intentions and desires of others?

Douglas McGregor

Who is best known for developing Theory X and Theory Y?

Deputy project managers

_____ fill in for project managers in their absence and assist them as needed.

Rapport

_____ is a relation of harmony, conformity, accord, or affinity and is important for communication.

Achievers

_____ should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback.