CMA pt 1
Which term defines a physician listening to the patient's heart or digestive organs? Auscultation Manipulation Palpating Percussion
Auscultation
When performing phlebotomy, what personal protective equipment must be worn? Gown Sterile gloves Gloves Sterile gloves and a gown
Gloves
When billing for supplies, materials, injections, and certain procedures, which CPT manual would you use? HCPCS Section Cat I Codes Main text
HCPCS
When reading cholesterol lab reports, which result is considered "good" cholesterol? CHO TRI LDL HDL
HDL
When meeting with a co-worker to discuss their performance which organization's rules apply? OSHA Federal Trade Commission HIPAA W-9
HIPAA
Which of the following terms best describes the continued, unwanted, and annoying actions done to another person? Harassment Neglect Retaliation Precedence
Harassment
What do the letters in the acronym HIPAA represent? Health Insurance Portability and Accountibality Act Health Insurance Policies and Assurance Health Instrument Plans and Actions Health Insurance Procedures and Accountability
Health Insurance Portability and Accountibality Act
Which of the following is an objective finding? Discomfort Nausea Dizziness Height
Height
In regard to the wound healing process, which stage is first? Scar Hemostasis Remodeling Proliferation
Hemostasis
Which of the following adult vaccines is recommended in one dose after the age of 60? Tetanus and diptheria (Td) Herpes zoster vaccine (HZV) PSV13 Influenza
Herpes zoster vaccine (HZV)
A Medicare plan is divided into four parts. Part A covers which services? Ambulatory care Hospital Prescription Specialist
Hospital
Which of the following terms describes low blood pressure? Hypertension Systolic Hypotension Diastolic
Hypotension
Which of the following learning domains includes the "doing" domain? Psychomotor domain Affective domain Cognitive domain Learning domain
Psychomotor domain
What is the periodic installment of payments: monthly, quarterly, or annual of a specific amount of money to a company for insurance coverage? Deductible Guarantor Policy Premium
Premium
A Medicare plan is divided into four parts. Part D covers which service? Hospital Prescription Ambulatory care Specialist
Prescription
Which of the following terms is the likely outcome of a disease including chance of recovery? Prognosis Parameters Subjective Objective
Prognosis
Meats and nuts are high in which dietary requirement? Dairy Protein Vitamins Carbohydrates
Protein
Smartphones and cell phones are starting to present an issue in the office setting due to problems with ensuring _______________. nonwork-related texting occurs active listening confidentiality speed dialing
confidentiality
A claim that has been denied for inaccurate information is called a ____________claim. clean dirty incomplete rejected
dirty
A(n) ____________ is a company that sells supplies or equipment to the medical office. employee vendor order policy
vendor
A supply order includes sixty packages of gauze. Two packages were received and the others have not been delivered. The office manager goes to the local store to buy more gauze before the office runs out. What is the status of the other fifty-eight packages? Backordered Suspended Cancelled Packing slip
Backordered
Which rule is applicable when there is a "no asset" situation in a physician's office with an unsecured debt? Bankruptcy Collections Accounts Estates
Bankruptcy
Respondeat superior is a common-law doctrine that means: failing to follow up with a patient. superior persons are more important than others. discharging a patient without proper instructions. "let the master answer."
"let the master answer."
Which of the following is a suffix? -ology A- Post An-
-ology
Which number envelope is frequently used and is standard for mailing documents in a medical office? 9 8 10 7
10
Which of the following is a typical point size for writing communication? 8 to10 point size 12 to 14 point size 10 to 12 point size 14 to 16 point size
10 to 12 point size
A patient calls while vacationing in San Francisco, California. The office location is in Miami Florida. The call is placed at 8:00 AM from San Francisco. What time is it in Miami? Noon 11:00 AM 8:00 AM 1:00 PM
11:00 AM
Which of the following amounts of envelopes to be mailed is considered bulk mail? 200 or more envelopes 150 or more envelopes 50 or more envelopes 100 or more envelopes
200 or more envelopes
The tabular list is divided into _____ chapters. 49 21 5 16
21
Which temperature in Fahrenheit is equivalent to zero degrees Celsius? 30°F 36°F 34°F 32°F
32°F
What is the suggested age for women to start getting annual mammograms as recommended by the American Cancer Society? 25 to 30 years 30 to 40 years 45 to 50 years 20 to 25 years
45 to 50 years
Which size suture has the largest diameter? 2-0 5 1 5-0
5
Which of the following is the percentage of males who develop testicular cancer between the ages of 20 and 34 years? 50% 20% 10% 40%
50%
Which of the following is the correct percentage of alcohol in skin sanitizers to achieve sanitization? 40% to 50% 20% to 30% 30% to 40% 60% or greater
60% or greater
Which of the following is a neutral pH? 6.5 6.0 7.0 4.0
7.0
Which vitamin contains carotene? A E B12 B
A
Which vitamins are fat soluble? A, B, C, D A, D, E, K B, B12, E, K A, B12, E, K
A, D, E, K
Which of the following positional terms describes x-rays taken from the front of the body to the back? Dorsal PA AP Ventral
AP
What term refers to the collecting important information from the health record including summary of diagnosis, statements, and/or procedures performed? Manifestation Assessment Abstract Conventions
Abstract
Which record includes payments and charges that are posted to an account and balances for that day but have not been received? Accounts payable Account receivables Ledgers Credits
Account receivables
Which of the following terms best describes the act of "sticking with something"? Adherence Coping mechanism Empathy Defense mechanism
Adherence
All of the following are reportable to state authorities EXCEPT? Adoptions Deaths Sexually transmitted infections Abuse
Adoptions
What document has written instructions about healthcare decisions should a person not be able to make them? Advanced directive Will Power of attorney Power of the will
Advanced directive
Which of the following learning domains is called the "feeling" domain? Cognitive domain Learning domain Affective domain Psychomotor domain
Affective domain
When is the best time to do performance appraisals on new employees? Once a year Every day After 2 weeks Every other day
After 2 weeks
Which of the following types of filing systems includes numbers and letters? Direct filing Alphanumeric filing Anthropometric filing Alphabetic filing
Alphanumeric filing
Which service is billed by using a formula of basic unit values, plus time units, plus modifying units, and two factors for physical status and qualifying circumstances? Medical supplies Pathology Pharmacy Anesthesia
Anesthesia
Which of the following drug categories provides partial or complete loss of sensation? Anesthetic Cathartic Analgesic Antibiotics
Anesthetic
All of the following are components of office system software EXCEPT? Antimicrobial coatings Financial reporting Scheduling Management reporting
Antimicrobial coatings
Which term means absence or lack of breathing? Apnea Tachypnea Bradypnea Dyspnea
Apnea
Which of the following interview questions is acceptable to ask? Are you eligible to work in this state? Have you ever been arrested? When did you move to the United States? Who will look after your child when he is born?
Are you eligible to work in this state?
The condition of being free from infection, or infectious material, and the destruction of microorganisms. Disinfection Sanitization Asepsis Sterilization
Asepsis
Which crime is intentionally harming another or threatening to cause harm? Assault Misdemeanor Malpractice Slander
Assault
Which of the following best describes nonverbal communication? Behaviors Soft speaking Descriptive words Shouting
Behaviors
Which of the following are risk factors for increased blood pressure? Gender Socioeconomic status Being overweight Living situation
Being overweight
Which eating disorder involves behaviors of binging and purging? Anorexia Starvation Bulimia Obesity
Bulimia
Which term refers to the frequency of purchases? Stocking cycle Inventory cycle Buying cycle Purchase order
Buying cycle
What type infection is always acquired in the healthcare setting? Bacterial Viral Chronic Nosocomial
Nosocomial
What refers to the contract between the health plan and the provider for monthly payment on a regular basis? Management payment Electronic payment Capitation Venmo
Capitation
The body uses _________________ for energy and to regulate protein and fat metabolism? Nervous Skin Urinary Carbohydrates
Carbohydrates
Which of the following terms best describes the role of the patient navigator? Receptionist Medical assistant Care coordinator Human resources
Care coordinator
Which of the following types of mail is used when terminating a patient from the practice? Certified Priority First-class Express
Certified
A breathing pattern that is characteristic of rapid, deep breathing followed by a period of apnea is called _____________. Cheyne-Stokes respirations hyperventilation hypoventilation orthostatic
Cheyne-Stokes respirations
Which of the following best describes why the patient needs the appointment? Interval Precertification Chief complaint Preauthorization
Chief complaint
Which part of the cell contains genetic information for replication? Cytoplasm Chromosomes Organelles Mitochondria
Chromosomes
Which of the following terms describes scar tissue? Virus Contagious Cicatrix Postoperative
Cicatrix
Which of the following types of records includes a patient who has died or moved away from the area? Closed records Current records Inactive records Active records
Closed records
Which of the following is a set of rules for good and bad behavior? The American Association of Medical Assistants Code of Ethics Etiquette The American Medical Association
Code of Ethics
Which agency represents the healthcare facility and needs certain data and account information to represent an account in an endeavor to get payment? Collection agency Bank Credit cards Investigator
Collection agency
What term refers to a phone call or conversation where two or more people from different locations participate and are included in the discussion? Voicemail Conference Long distance Messaging
Conference
What are special symbols that provide additional information in the CPT codes called? Modifiers Conventions Helpers Letters
Conventions
What is the deliberate organization of patient care activities between two or more parties or participants? Coordinated care Comprehensive care Patient-centered care Physician-assisted help
Coordinated care
CEJA defines laws and ethics regarding healthcare. What group is represented by the letters CEJA? Council of Ethical Judicial Affiliations Corporate Ethics and Judicial Affiliations Council of Ethical Judicial Affairs Corporate Ethics and Judge Association
Council of Ethical Judicial Affairs
What term best describes professionalism? Perceiving Disrespectful Courteous Reflecting
Courteous
Where should emergency medication and equipment be stored for easy access in the medical office? ER cart DR cart Crash cart First aid kit
Crash cart
Which of the following terms refers to evidence of authority, status, rights, entitlement to privileges? Compliant Cohesive Credential Consensus
Credential
A person who considers all aspects of a given situation before making a final decision is considered to be what type of thinker? Perceiving Preferential Critical Professional
Critical
Which of the following describes a procedure using a very low temperature to freeze tissue? Microsurgery Cryosurgery Electrocautery Laser
Cryosurgery
What is the act of scraping the skin with a surgical instrument for biopsy? Punch Cut Curettage Incise
Curettage
Where are the organelles of a cell located? Cell wall Nucleus Mitosis Cytoplasm
Cytoplasm
A child who has a deficiency in vitamin __________ may develop rickets. C D B A
D
Which of the following is an example of a common noun? Jeremiah New York City She Desk
Desk
The act of killing microorganisms to render them inactive is considered what type of cleaning? Sterilization Disinfection Asepsis Sanitization
Disinfection
Which procedure involves the physician cutting or separating tissue? Dissection Removal Dilation Incision
Dissection
When scheduling a patient for an in-patient procedure, what is the first thing the medical assistant should do after scheduling and informing the patient? Call the pharmacist. Document in the chart. Tell the physician. Call the patient's wife.
Document in the chart.
Which of the following pulse sites is located across the arch of the foot? Dorsalis pedis Femoral Apical Radial
Dorsalis pedis
Which of the following types of scheduling includes having one patient go to the laboratory while the provider sees another patient, both occurring at the same time? Open hours scheduling Double-booking scheduling Modified wave scheduling Wave scheduling
Double-booking scheduling
There are four D's in proving negligence in a legal case. Which word is one of these D's? Duty Determinations Defendant Deposition
Duty
Which of the following is being used less and less as the federal regulations regarding electronic records have been established? PHR EHR Patient portal EMR
EMR
Which word is an electrical recording or graph of the heart? Electrocardiograph Electrocardiography Electrocardiology Electrocardiogram
Electrocardiogram
Which term defines the ability to understand another's perspective? Caring Empathy Perceiving Reflecting
Empathy
Which document is a preprinted form recording fees incurred at the patient visit? Remittance advice CMS 1500 Encounter form Explanation of benefits
Encounter form
What is the function of the medical scribe? Enters data into the EHR. Diagnoses the patient. Prescribes patient medication. Orders diagnostic tests.
Enters data into the EHR.
Which of the following examples is crucial when speaking on the telephone? Using your hands Enunciation Speaking directly to the patient Showing experience
Enunciation
What is the study of the cause of a disease? Procedure Assessment Diagnosis Etiology
Etiology
In adulthood, how often should the tetanus and diptheria (Td) booster be updated? Every 2 years Every 4 years Every 10 years Every 8 years
Every 10 years
Who takes responsibility for a patient's estate after death? State Physician Attorney Executor
Executor
What is the statement from an insurance company describing the amount allowed, amount paid, and applied to a person's deductible? Intermediary Benefit Explanation of benefit Receipt
Explanation of benefit
Which of the following terms best describes the act of using another person to one own's advantage? Discrimination Egress Exploitation Harassment
Exploitation
The Truth in Lending Act (TILA) is regulated by which agency? HIPAA CMS Federal Trade Commission Equifax
Federal Trade Commission
_____________ plans are traditional insurance plans that pay all or a portion of the claim. The patient may choose a provider of his or her choice. Deductible Co-insurance Fee-for-service Copayment
Fee-for-service
Which type of crimes includes rape, murder, and burglary? Felonies Misdemeanor Violations Treason
Felonies
Cloud storage is also known as ______________. Flash drive File sharing Pen drive Data server
File sharing
Which of the following terms best describes deceitful action that causes another to give up something of value? Stark Law Conflict of interest Fraud Identity theft
Fraud
Which of the following authors is known as the Father of Job Enrichment? Frederick Herzberg Elizabeth Kubler Ross Franklin Covey Erik Erikson
Frederick Herzberg
Which of the following suggests a need for a risk management review? Regularly scheduled work hours Optional overtime for working Saturday mornings Co-worker lunches providing by the facility Frequent snow-covered walkways
Frequent snow-covered walkways
Which of the following descriptions belongs in Maslow's "love and belongingness" needs? Friendship, intimacy, acceptance into a group Self-esteem, achievement Air, food, drink, sleep Security, law, order, stability
Friendship, intimacy, acceptance into a group
Which of the following categories of keys on the keyboard includes the Page Up and Page Down keys? Function Typing Numeric Control
Function
Which of the following terms best describes the way a patient walks? Extension Manipulation Flexion Gait
Gait
According to the Equal Employment Opportunity Act of 1972 what questions cannot be asked during the job interview? Previous job experience Education Gender Credentials
Gender
Which of the following would be coded using the CPT Coding Guidelines: Medicine Section? Modifiers Laceration repair Colonoscopy Immune globulin
Immune globulin
Which of the following phases of wound healing includes macrophages? Hemostatis Remodeling Inflammatory Proliferation
Inflammatory
A patient is scheduled for a specific type of treatment or procedure. Which consent form will he or she sign prior to the procedure? Verbal Express Informed Implied
Informed
Which of the following is something of value that cannot be touched physically? Incentive Intangibles Personalities Appraisals
Intangibles
Which of the following is an interconnection between computer systems? Interface Operating system Intranet Interoperability
Interface
Accounts payable include debt incurred but not yet paid. What document includes a list of received products or provided services that needs to be paid? Chart record Inventory Packing slip Invoice
Invoice
When creating a memo, which format should be used when entering the date? MM/DD/YYYY June sixth, 2016 DD/MM/YYYY June 6, 2016
June 6, 2016
Which of the following types of wounds is described as torn or mangled tissues caused by a blunt or dull instrument? Laceration Abrasion Puncture Avulsion
Laceration
What type of infection is present when a patient relapses after being treated? Palliative Latent Chronic Acute
Latent
Which term refers to refraining from harming or not to inflict harm on a patient? Beneficence Maleficence Nonmaleficence Etiquette
Nonmaleficence
Which of the following best describes sequelae? Lingering effects after illness has subsides Modifiers Prognoses Acute illness
Lingering effects after illness has subsides
Which of the following data is included in the patient's social history? Deaths in family Living situation Hospitalizations Childhood illnesses
Living situation
Which of the following provide instructions about life-sustaining medical treatment to be administered or withheld when the patient has a terminal condition? Advanced directive Hospice Medical ethics Living will
Living will
An ordinance is created by which branch of government? City State Federal Local
Local
Three elements are included in________. These elements are the number of diagnoses, amount of time, data taken, and complications or morbidity. MDM DX Dig MDO
MDM
Which mineral is stored in the bones? Magnesium Sodium Potassium Chloride
Magnesium
Which of the following storage devices is in an internal hard drive? Optical Cloud Magnetic Flash memory
Magnetic
Which words appear in bold letters in the code books? See See also Sub term Main term
Main term
Which of the following medical terms describes cancerous? Malignant Growth Tumor Benign
Malignant
What is the least expensive way to mail books, media, or computer-recorded items? Book Media Express Priority
Media
What action is completed using a goniometer? Auscultation Mensuration Manipulation Palpating
Mensuration
Which of the following medical terms describes cell division by which two daughter cells are formed from one parent cell? Diaphoresis Meiosis Chromosome Mitosis
Mitosis
Which technique involves students creating a song, dance, or poem to help remember information? Critical thinker Procrastinator Mnemonic Memorization
Mnemonic
Which of the following computer components connects the router to the internet? Modem EMR Hardware Flash drive
Modem
Which of the following is the process of sterilization using an autoclave? Chemicals Dry heat Moist heat and pressure Ultraviolet rays
Moist heat and pressure
Which medical jargon abbreviation means the patient is to take "nothing by mouth"? NBM NOM NBO NPO
NPO
Which of the following types of tissue includes cells that provide transmission of information to control a variety of functions? Nervous Epithelial Connective Muscle
Nervous
When used as fuel for the body, how many calories of energy per gram does fat produce when metabolized? Five Six Eight Nine
Nine
Is the temperature 57.6°C within normal limits for a patient? No Yes
No
Which refers to a patient who does not arrive for his or her scheduled appointment or call to change the date and time? Documented No show Late show Rescheduled
No show
Which of the following are enclosed in parentheses? Main terms Categories Nonessential modifiers Essential modifiers
Nonessential modifiers
The radiology report is delivered by electronic health record and is marked "stat." What step is required next? Notify the physician immediately. Notify the patient immediately. Notify the physician after lunch. Notify the physician in the morning.
Notify the physician immediately.
Which of the following government agencies enforces OSH Act? FDA OSHA CLIA DHS
OSHA
Which of the following describes a fenestrated drape? Vigilence Open in the center Approximated Aseptic
Open in the center
A Medicare plan is divided into four parts. Part C covers which expenses? Hospital Ambulatory care Prescription Option for a private plan
Option for a private plan
Which of the following computer components is a monitor? Hardware Malware Output device Privacy filter
Output device
Which of the following describes what occurs when an amount of money is requested but there is not sufficient amount in the bank account? Credit Debit Overdrawn Savings
Overdrawn
Which of the following is a subjective finding? Temperature Pulse Respirations Pain
Pain
Which of the following terms best describes the use of touch during the physical examination? Manipulation Palpation Palpitation Auscultation
Palpation
Which of the following is a disease-causing organism? Biopsy Pathogen Antibody Organelle
Pathogen
Which of the following people provides subjective data for the medical record? Medical assistant Provider Patient Receptionist
Patient
Who is an individual that guides the patient through the healthcare system; may also be called patient advocate? Patient Patient navigator Patient friend Physician
Patient navigator
Which of the following types of patient information is subjective? Patient responses to interview questions Physical examination data Measurable data Laboratory testing
Patient responses to interview questions
Where will a message from a patient be saved when entered into an electronic health record (EHR) system? Appointment book Doctor's desk Patient's health record Message lock
Patient's health record
Identify which of the following is priority in an evacuation event? People on floor immediately below emergency People in immediate danger People on floor immediately above emergency People located on same floor as emergency
People in immediate danger
Which of the following best describes feedback in the communication cycle? Sender Decoding Perception of message Personal factors
Perception of message
Which of the following are included in the first part of the Health Belief Model? Person sees benefits to preventative action Person's decision to take preventative action Person's perception of his or her chance of developing a disease Person's perception of the severity of the disease
Person's perception of his or her chance of developing a disease
Which of the following barriers to communication includes employees being in different offices and perhaps, different locations? Language barriers Status barriers Physical barriers Gender barriers
Physical barriers
Which of the following terms best describes Maslow's need for basic survival? Esteem Physiologic Self-actualization Safety
Physiologic
Ideally, traits of a successful office manager would include _______________. Being attractive Being male Possessing excellent communication skills Being female
Possessing excellent communication skills
Which of the following spatial distance should be greater than 12 feet? Personal space Public space Social-business space Casual person space
Public space
Which of the following types of punctuation is used when recording the patient's exact words? Comma (,) Quotation marks (") Exclamation point (!) Semicolon (;)
Quotation marks (")
Which quadrant of the abdomen is where the appendix is located? LUQ RLQ LLQ RUQ
RLQ
Which of the following best describes "scope of practice" for the medical assistant? Range of responsibilities Perceiving Learning quickly Problem solving
Range of responsibilities
Which of the following terms best describes accreditation? Recognition granted by specific organization that has demonstrated compliance to standards The termination of license Monitoring for a specific amount of time Passing a certification examination
Recognition granted by specific organization that has demonstrated compliance to standards
A medical assistant looks at a new way of creating information. What term defines this process? Lifestyle Confident Perceiving Reflection
Reflection
Which of the following is the first step in becoming a potential donor at death? Include this information in your will. Register in your state of residence. Register with the National Organ Transplant Act. Register with the Uniform Anatomical Gift Act.
Register in your state of residence.
Which term refers to the payment of insurance claims for an expense or services rendered? Diagnoses Claims Reimbursement Notations
Reimbursement
Which of the following terms best describes punishment inflicted on someone as vengeance for a wrong or criminal act; the act of taking revenge? Whistle blower Privilege Retribution Retaliation
Retribution
What is the process of cleaning equipment and instruments with detergent to reduce the number of microorganisms? Sanitization Asepsis Sterilization Antibacterial
Sanitization
Which of the following computer components is a jump drive/flash drive? Hardware Output device Secondary storage device Docking station
Secondary storage device
Which of the following Sections is for Reporting Additional Diagnoses? Section IV Section I Section III Section II
Section III
What type of plan is defined as a large business or corporation that provides money to cover their employees' medical claims? Capitation Self-funded Governmental HMO
Self-funded
Which method of appointment scheduling allows the patient to schedule their own appointment? Double wave booking Tidal booking Wave scheduling Self-scheduling
Self-scheduling
A patient comes in for an examination of external hemorrhoids. Which position should the patient be positioned in for this exam? Dorsal recumbent Sims' Fowler's Semi-Fowler's
Sims'
Which of the following is included in a patient's social history? Surgeries Sleeping and exercise habits Childhood illnesses Allergies
Sleeping and exercise habits
Which of the following is the correct way to write out numbers? Include dollar sign when writing sums less than one dollar. Spell out all numbers at the beginning of the sentence. Include decimal point when writing sums less than one dollar. Hyphenate all numbers at the beginning of the sentence.
Spell out all numbers at the beginning of the sentence.
Which of the following terms best describes Erikson's work? Stages of development Interests Needs Coping mechanisms
Stages of development
Which of the following four standards of the HIPAA provisions for patient privacy and security is related to unique identifiers? Standard 4 Standard 3 Standard 2 Standard 1
Standard 4
An instrument that is free of all microorganisms is said to be cleaned by which method? Sanitization Medical asepsis Sterilization Disinfection
Sterilization
What is the process of removal of microorganisms by steam? Sanitization Sterilization Asepsis Disinfectant
Sterilization
Which of the following procedures provides an environment free of all microorganisms including spores? Disinfection Sanitization Asepsis Sterilization
Sterilization
Which of the following types of patient appointment scheduling is when a patient is given a specific time? Wave scheduling Stream scheduling Double-booking Modified wave
Stream scheduling
Cutting, grasping, probing, and dilating instruments are used usually for what kind of procedures? Arthrogram Lumbar puncture Noninvasive Surgical
Surgical
All of the following are included in responsibilities of the FDA EXCEPT? Human drugs Vaccines Cosmetics Surgical equipment
Surgical equipment
Where is the main text of current procedural terminology listed in category one procedures found? Alphabetical index Main text Category codes Tabular index
Tabular index
Keeping a log of incoming calls with messages, dates, times, caller's name, and who they ask for is what type of log? Telephone Conference Voicemail Screening
Telephone
Which of the following is objective data for the medical record? "I threw up at home" "I have a fever" "I feel sick" Temperature 99°F
Temperature 99°F
Which of the following nonverbal behaviors describes arrogant? The person appears confident and self-assured, has good posture, and makes appropriate eye contact. The person has a nervous giggle. The person is quiet, courteous and has good listening skills, but tends to focus more on others than on himself or herself. The person has increased personal space; appears to bore easily and is a poor listener.
The person has increased personal space; appears to bore easily and is a poor listener.
Who pays allowable charges, or the maximum amount of money paid for a service? Parent Third-party payer Spouse First-party payer
Third-party payer
Which of the following types of file is used as a reminder? Digital file Tickler file Numeric file Alphanumeric file
Tickler file
Which factor will ensure student success in learning new skills and embarking on a new career path? Caring Time management Travel Preferences
Time management
What is a fungal skin eruption that results in scaling, itching, and inflammation? Candidiasis Tinea Ringworm Uticaria
Tinea
Which of the following best describes the meaning of the word delegate? To send flowers to employees To make friends of all employees To respect all employees To appoint a person as a representative
To appoint a person as a representative
Which position will the patient be placed in for symptoms of shock? Lithotomy Sims' Dorsal recumbent Trendelenburg
Trendelenburg
When answering the telephone, the medical assistant asks the patient for details about his or her chief complaint and determines appointment urgency. What is another name for making decisions about patient needs and priorities? Screen Instructing Triage Placement
Triage
Which federal government program insures dependents of the military personnel to receive treatment from civilian physicians? Medicaid United HealthCare Blue Cross Tricare
Tricare
Which of the following best describes an aggressive communicator? Feel depressed, resentful. Plan subtle sabotage or disruptions. Avoid expressing feelings or opinions. Try to dominate others.
Try to dominate others.
Where is the most secure location for prescription pads? Under lock and key Medical assistants' pocket Front desk in the money drawer In the exam room drawer for easy access
Under lock and key
Using computer workplace ergonomics the torso and neck should be in what position? Vertical and in line Horizontal and in line Vertical with the computer Horizontal with the computer
Vertical and in line
Which of the following government forms is the Employees Withholding Allowance Certificate? W-2 W-6 W-4 W-9T
W-4
The postal abbreviation for Wisconsin is __________. WN WC WS WI
WI
Which of the following types of euthanasia is described as passive euthanasia? Withholding a life-saving treatment. Another person kills the patient. The patient consents to the action. The patient does not consent to the action.
Withholding a life-saving treatment.
Which insurance policy covers employees of companies to compensate employment-related injuries? Medicare A Disability programs Workers' compensation Indemnity insurance
Workers' compensation
What is the goal of the agency OSHA? Workplace safety Environmental safety Safety in water Safety in food
Workplace safety
Which of the following is the best way to request the release of medical information? Written request Texted request Faxed request Telephone request
Written request
A localized collection of pus that may be under the skin or deep into the body and can cause tissue destruction is known as a(n) ______________. pustular abscess abrasion boil
abscess
Using the RACE response to a fire the A pertains to _______. arm aim activate ambulate
activate
Every ICD-10-CM code begins with _________________. an alphabetic letter the letter U a numeral a decimal
an alphabetic letter
A patient has a decreased respiration rate. This patient is experiencing __________________. apnea dysphasia bradypnea tachypnea
bradypnea
Autoclave tape is commonly used as a ________________, containing chemicals to confirm steam or heat has come into contact with the package in the autoclave. biological sterilization indicator sterilization marker chemical sterilization indicator blue wrap
chemical sterilization indicator
A ___________________is an organization that accepts the claim data from the provider, reformats the data to meet the specifications outlined by the insurance plan, and submits the claim. physician or provider CMS insurance company clearinghouse
clearinghouse
A high-frequency current used to cut tissue and coagulate blood vessels is called ______________. postoperative electrosurgery cryosurgery silvadine stick
electrosurgery
A(n) _______________ is a disease or disorder named after the person who discovered it. status memorial honoring eponym
eponym
A(n) _________ exists when there are two or more courses of action that can be taken in deciding what is best in that circumstance. ethical issue ethical distress patient duty disruptive justice
ethical issue
Rules of conduct that differentiate between acceptable and unacceptable behavior are ___________. etiquette ethics laws values
ethics
Customer service is the service we provide to our patients. Our patients can also be referred to as _________. external customers community population ethnicity
external customers
A primary care physician who must approve all other physician and/or specialty visits is known as the _______________. office keeper gate keeper hospital keeper door keeper
gate keeper
A patient who has an internal body environment that is compatible with life is in the normal state of ______________. volume homeostasis characteristics physiology
homeostasis
Evaluation and management codes range from 99201 to 99499 and have further subsections that include __________________. hospitals, office visits, and pharmacy pharmacy, office visits, and consultations skilled nursing facility, consultation, and pharmacy hospital visits, office visits, and skilled nursing care
hospital visits, office visits, and skilled nursing care
The facial expression of grimacing may be interpreted as the patient: is dishonest. is satisfied with the current treatment. is comfortable. is in pain.
is in pain.
Speaking to the physician and using medical terms in front of the patient is called using ___________. medical jargon English professional
jargon
The appointment book in the medical office must be legible because it is a ____________ document. permanent physician legal patient
legal
Stored glucose in the body is glycogen. It is stored in the _______. pancreas intestines stomach liver
liver
The size and shape of a spore are referred to as the _________________. inflammatory process pathology morphology permeability
morphology
The abbreviation used in the tabular index NEC stands for _____________. not every category not elsewhere classified not every classification not elsewhere categories
not elsewhere classified
When receiving a box of supplies, the document included with the merchandise is known as the ____________. packing slip supply list inventory slip inventory list
packing slip
A treatment that alleviates the symptoms of a disease without a cure is known as _________ treatment. relapse palliative therapeutic latent
palliative
When an individual looks at the information provided and considers it for evaluation he or she is considered to be _____________________ the facts given. processing empathizing with reflecting perceiving
perceiving
Morals can also be defined as: legal issues. common laws. professional ethics. personal ethics.
personal ethics.
The abbreviation in billing POS represents the _______________. provider services place of service provider skill place of skill
place of service
An individual or persons that brings legal action against another person or institution is called a(n) ______________. judge plaintiff attorney defendant
plaintiff
The person who brings a lawsuit into play is the __________. respondent plaintiff defendant judgment
plaintiff
Another name for software appointment scheduling is ______________. practice management software paper pen manual waves scheduling
practice management software
The process of obtaining a dollar amount approved for a medical procedure or service that is to be scheduled is _______________. pre-authorization provider precertification procedures
precertification
The difference between the systolic and the diastolic pressure is known as the ________________. pulse pressure systolic peak cardiac cycle blood pressure
pulse pressure
A claim that has been denied for being incomplete is called a ________________ claim. clean rejected incomplete claim dirty
rejected
Removal of bloodborne pathogens and tissues from an instrument that has been used in a procedure is called ______________. asepsis sterilization sanitization disinfected
sanitization
A process to prioritize urgent matters and also respect the needs and time of the provider is known as _________________. screening diagnosis appointments procedure
screening
The uneven inner surfaces of a surgical instrument that has ridged teeth are called _____________. zippers serrations teeth closures
serrations
Statutes are laws that are enacted by __________ legislative rulers. county federal state local
state
A metal probe that passes through a catheter or needle at the opening of the body orifice is called a ______________. tweezer hemostat stylus dilator
stylus
The court requires a person to appear in person on a specific day. This is known as a(n) __________. subpoena. contract. deposition. interrogatory.
subpoena.
The highest pressure level of the heart and the first beat heard when recording a blood pressure is the _________ number. pulse heart systolic diastolic
systolic
The use of a higher level procedure code when documentation or medical necessity does not support, it is called ___________. sections down coding upcoding modifiers
upcoding
Of all appointment scheduling methods the ______________ method creates the most flexibility within each hour? wave tidal double wave booking scheduling software
wave
