CMN 3 Final

According to the sources of power lecture, ____________ is all about networking.

Affiliation

When an interviewer responds to an interviewee's comment with silence, this might mean any of the following EXCEPT:

"I'm ready to move on to the next topic"

Which of the following is normally a lawful question to ask DURING an employment interview (not as verification submitted after employment)?

"If the company pays for additional schooling, what courses would you like to take?"

Kinesics is the study of:

Body movement

The sources of power lecture suggests that _____________ is one of the best way to increase your leadership skills.

Expert

"How might you address a customer if they began to make violent threats?" is an example of an opinion question.

False

According to the sources of power lecture, power is not a difficult concept to define because people know when they see it.

False

Communication, to be effective and genuine, should not be strategic.

False

Due to your status as a college student, your resume should be at least two-pages in length.

False

If you speak softly, the audience will likely conclude that you are a polite and respectful person.

False

In discussion, the HURIER model was reviewed. This model is meant to be used in order, or in a chronological fashion.

False

Research shows that you can increase the effectiveness of your presentation by using long lists of statistics.

False

Your text notes that ALL informal messages are rumors or rumor-like.

False

Roselinde Torres notes that using "traditional" leadership assessments are problematic in today's digitized environment and will stunt your growth as a leader. One problem with "traditional" leadership assessment is that they provide ________________ and ______________.

False positives; lead you to think that you are more prepared than you really are

Haptics is the use of eye movement to send a message.

False, haptics is touch

Communication apprehension only happens when people are afraid of speaking to large crowds of people. T or F

False, not only large groups of people cause com. apprehension

The first five sources of power were developed by:

French & Raven

Considering the sources of power lecture, ______________ power can extend to anyone in a managerial position. This power can be unstable if you lose the title or position.

Legitimate/Positional

Additional sources of power were added, all of the following were one of the three added EXCEPT for:

Referent

Which of the following is NOT a guideline for judging ethical communication as provided by your text?

Referent Ethic

According to the sources of power lecture, using __________ and ____________ power will help you become an influential leader.

Referent; Expert

In discussion, you reviewed the HURIER model of listening. Which of the following is NOT part of the model.

Reflecting

S.T.A.R. stands for:

Situation, task, action, results

In which of the following situations would it be best to call a meeting rather than send a memo?

The information that is being communicated is controversial

According to the Equal Employment Opportunity Commission (EEOC), during an employment interview candidates with disabilities can be questioned about their ability to perform the job they are applying for.

True

According to the listening overview lecture, research shows that better listeners hold higher positions and are promoted more often.

True

According to your instructor, cover letters provide potential employers with an introduction.

True

Once you have an established network, you must still continue to network throughout your career.

True

One way to reduce speech anxiety is to speak in front of others frequently.

True

People tend to believe nonverbal behavior over verbal behavior because people are seen as having less control over their nonverbal.

True

The abstraction ladder shows how language works on various levels, from vague to specific.

True

Your instructor notes that most professionals agree with her that the objective statement is not necessary (and considered slightly old-fashioned) for today's modern resumes.

True

Torres notes that leadership in the 21st century can be defined by three questions. All of the following are one of these questions EXCEPT:

What does your 360 degrees evaluation dictate for personal future growth?

Which of the following discussion methods tends to result in unbalanced participation?

a loosely structured informal meeting

According to a recent survey, which of the following is the most important in shaping a hiring decision?

ability to communicate effectively

In "Five ways to better listening", which of the following is NOT one of the ways he describes as improving your listening.

all of the listed are ways described to improve your listening

According to your text, an "elevator speech"

allows you to present yourself and ideas in a short amount of time

Upward communication is all of the following EXCEPT:

always easy to engage in

Carter delivered a presentation about the need to change your car's oil on schedule. In his speech, Carter compared driving a car with dirty oil to walking a mile with small bits of gravel in your socks. This comparison illustrates a type of supporting material called a(n)

analogy

Which of the following is recommended as an effective method for getting in touch with a person you want to meet with, even if they are well guarded by a gatekeeper?

ask the gatekeeper to help you

The recommended method for responding to an apparently unworthy (stupid) ideas is to ________________.

asking others to enhance its value by building on it

Adam was explaining security procedures to new interns at his firm. It was difficult for the interns to understand what Adam was talking about because he used technical language they weren't familiar with. Which strategy for presenting an effective training is Adam failing to use in the above situation?

avoid jargon

Sarah has been asked to take a couple of minutes to summarize for her subordinates the new safety policies adopted by the board of directors. Sarah's presentation is called a

briefing

Which type of organizational pattern shows that certain events have happened or will happen as a result of a specific set of circumstances?

cause and effect

All of the following are logical fallacies EXCEPT:

common ground

Your instructor notes that communication is a lot of common sense and that it is something you have been doing since birth but asks you to:

consider how you can improve your interpersonal communication skills

Jules wants to present a new method for closing the engine room at night. He states that his plan is effective because it meets three standards: his method is safe, efficient and cost effective. Jules is using the _______________________ organizational pattern.

criteria satisfaction

Anita wants to encourage her classmates to read their textbooks thoroughly. To support her point, she says, "Some students think of a book as a heavy object that weighs down a backpack; other students think of a book as an expensive bill that needs to be paid at the beginning of each semester. But we can also think of a book as the key to a world of new ideas." Anita is defining a book by ________.

describing its various connotations

In "Five ways to better listening", it is noted that we are becoming ______________ this is why media sensationalize headlines and stories. And is also contributing to our loss of listening to the "quiet" or subtle.

desensitized

Your text describes all of the following presentation styles used in business and professional presentations EXCEPT:

dialogue

Asynchronous communication is:

effective for less urgent requests

Which of the following is NOT a high-level abstraction?

entropy

During the introduction to her presentation about ergonomics, Jenna remarks: "I've completed two college courses that focus on ergonomic principles." Which function of an introduction does this statement help Jenna achieve?

establishing the speaker's qualifications

Which type of story can be used to add interest, but proof of your point?

factual

When Pierre doesn't understand his supervisor's instructions, he blames his boss for not making the instructions clear. According to your text, Pierre's belief that effective communication is always the sender's responsibility is an example of which of the following assumptions about listening?

false assumption

According to the textbook, what is the maximum number of main points that should be included in the body of a presentation?

five

When Exxon's ship, the Valdez, was found responsible for an immense oil spill in the waters off Alaska, Exxon began to deliver televised presentations aimed at preserving their public image. These presentations were examples of _________.

goodwill speeches

According to lecture, nonverbal communication accounts for more than __________ of message meaning.

half

Janice has been babysitting her baby brother Franklin all day. Her mom comes home and asks what she spent her day doing. Janice replies, "Cleaning up a huge mess!" while she holds her arms out wide. This is an example of a(n):

illustrator

Shane knew that he was not supposed to ask interviewees whether they had children. However, he found that if he asked them what they spent most of their time on outside of work, it became obvious from their answers whether they had children. What type of question is Shane using in this example?

indirect

Your text describes all of the following methods of delivering a presentation EXCEPT:

informal

Listening ___________ hearing.

is NOT the same

Which of the following characteristics best describes an unstructured interview?

it allows for flexibility in exploring interviewee's responses

Which of the following does NOT describe consensus in decision-making?

it can and will occur in every productive group

Adam believes that he is a good listener because he doesn't interrupt others. However, Adam doesn't paraphrase or ask clarifying questions of the speaker, and he doesn't attend to the speaker's nonverbal cues. According to your text, Adam is mistakenly assuming that

listening is a passive process

Which of the following qualities is what makes a group a team?

members focus primarily on team challenges and goals

Rob was selected by his supervisor to conduct interviews with prospective college graduates for their law firm. This is the first time Rob has ever been on the other side of the table in the interview process. He decided to prepare well in order to make a good impression on the partners of the firm. First, he developed a list of topics he felt needed to be covered. He then developed a number of open-ended questions with follow-up probes related to each of his major topics. Which type of interview schedule has Rob created?

moderately structured

Roger wants to show the chronological steps in the process of applying for college grant. Which type of visual aid would work best?

numbered list

Which of the following is NOT a dimension of the situational context.

physical-emotional

A small team of salesmen were having a problem with their current product. They decided to have a meeting to develop potential solutions and to eliminate the existing flaws. As a result of their meeting, the company implemented the suggestions they offered, which led to a significant increase in their sales. According to the text, which of the following types of meetings did this group of salesmen engage in?

problem solving/decision making

In the communication model, noise can be all EXCEPT:

psychosomatic

According to your text, self-centered listeners __________________.

receive low rating for social attractiveness

R.A.S.A is described in the "Five ways to better listening". This acronym includes all of the following EXCEPT:

relate

If Jason refers questions from individual group members back to the entire group instead of answering them herself, she is using ___________ questions.

relay

Verbal communication also includes verbal fillers. An example of this is:

replying "umm", when someone is speaking to you

Goal descriptions for agenda items should be __________.

result-oriented

The lectures this week highlighted the _____________ type of resume format.

reverse chronological

Which of the following elements is NOT suggested by the text as an effective method for contacting potential employers?

send resumes to every company in the area you're interested in

Your instructor notes that resumes

should be written with the potential employer in mind

Well designed visual aids should:

show labels for all important items

Groupthink, as described by your text, is when bad decisions are made when there is too much agreement among members of a group/team. All of the following are characteristics of groups that succumb to groupthink EXCEPT for:

small group dynamic in play

Your text notes, that as you begin to develop your presentation, you should determine whom you want to influence and what reaction you want from them. This is called a ____________ .

specific goal

Once a month, Samantha is responsible for summarizing to her immediate supervisor all the projects her research team has accomplished that month, along with an account of the team's expenses for the month. Samantha's monthly presentations are _____________.

status reports

Your text notes that there are different research approaches to assessing leadership. These are _________ and ____________.

style; contingency

Guanxi, as described your text, is:

system of social networks and influential relationships that influence business and are challenging for foreigners to develop

____________ were used as an example to describe how perceptions of artifacts change over time.

tattoos

Your instructor and text both noted that communication is irreversible. This means:

that our actions and deeds are recorded in others' memories

Pragmatics considers:

the context in which words are used

Chinda has been invited to a job interview that will be conducted in a behavioral format. She is changing career fields, so she has little specific work experience relevant to the position she is applying for. What should she do?

think of ways to explain how her prior accomplishments are relevant to the job she is seeking

There are seven facial expressions that are innate, or that common across cultures. Which of the following is NOT one of them:

thrill

According to Ch. 9 of your text, which of the following is NOT a general goal of a presentation identified in your text?

to evaluate

If you are speaking to a culturally diverse business audience, it is recommended that you:

use nouns instead of pronouns when speaking about others

All of the following are closed questions except:

what are your career plans?

Which of the following is NOT a barrier to listening as described in the overview lecture.

working to acknowledge the speaker

Which is NOT true about disfluencies?

your audience will notice each disfluency, even if you only use one or two of them

According to the listening overview lecture, people only remember __________ of what they hear.

25 - 50%