COM100 Quizzes

Your roommate has just returned from giving her speech. She is visibly upset and begins to criticize the instructor as an incompetent old fuddy-duddy. You sit patiently while she continues her tirade against the instructor's criticism of her performance. When she is done, you say, "It must be really frustrating to have something you worked so hard on evaluated so harshly." This response indicates you are listening for what purpose?

Empathy

If the speaker does not demonstrate expertise on the topic during a speech introduction, he or she did not do which of the following?

Establish credibility

Donald Brown found that people in all cultures share a list of universal behaviors. Which of the following is not included in that list?

Value some degree of conflict

Which of the following statements accurately expresses the differences between verbal and nonverbal behavior?

Verbal behavior is less ambiguous; nonverbal is more ambiguous.

It is important to be aware much of our nonverbal communication is multichannel because

We can monitor our nonverbal messages for messages that are incongruent.

Bill was visiting his friend Carol's parents in Chicago. They offered him some tea; he was very thirsty, so he said he would love some. He was very surprised when they brought him a cup of hot tea. In Arkansas, where he was from, the word tea always meant iced tea. If you wanted a cup of hot tea, you asked for hot tea. Which of the following characteristics of language best describes this situation?

Words are culture-bound.

You have gained your audience's attention, introduced your speech topic, previewed your main points, and given your audience a reason to listen to your speech. Next, you transition into your first point. What have you left out of this speech introduction?

You have not included the proof of your credibility.

Which of the following statements is true concerning speaking outlines?

You may write out your first sentence word-for-word if that makes you feel more comfortable.

Fred has always been a nervous public speaker, but this time he's going to prepare a speaking outline that will really help him calm his nerves and build his confidence. When he prepares his speaking outline, he should include all the following EXCEPT

a list of decisions he made while preparing the outline

What is recommended for providing closure in your conclusion?

a, b, and c

We can learn to make decisions for using selected nonverbal messages in specific communication situations where there are expected and accepted cultural behaviors. For example, we might

adapt to the nonverbal messages of an interviewer or the context in a job interview situation.

Lisa and Jody are sisters. After spending time at separate colleges, they came home at Christmas. The first time they saw each other after months away, they ran to each other and embraced in a happy hug. The nonverbal behavior displayed by the sisters was an

affect display.

Interrupting can be a barrier to listening if you

are only half listening

A/an _________________ public speaker is someone who considers and adapts to the audience at every stage of the public speaking process.

audience-centered

Carmen is feeling anxious about her upcoming speech in her online class. Her instructor has said it needs to be recorded at home and sent to the instructor to be graded. Carmen is worried because her audience won't be directly in front of her and this may make it more difficult to evaluate the situation and prepare for the situation. What decisions does Carmen need to makes that might be different from decisions for an in-person class presentation?

being able to and prepared to re-record if needed since the instructor will only be sent the recording Carmen chooses to send.

The skill of asking other observers or the person being observed whether your interpretation of his or her nonverbal behavior is accurate is known as

perception checking.

You must cite the sources in your speech for all of the following except

personal analogies

According to readings in this lesson, many people do not approach speech preparation in an informed and systematic way, which results in

poorly planned or executed speeches

________ meaning conveys the content of what a word means and the ________ meaning contains the feelings behind words.

Denotative; connotative

Which of the following words is the most abstract?

Education

In order to reduce cognitive barriers to listening you could ask yourself

"What listening type and style are most appropriate for this message?"

David sees Joe and says, "Hey Joe. I just don't know what to do. I've got a term paper in Johnson's class, a group project in marketing, my boss wants me to work overtime this week, and now Mary is after me to go visit her parents over the weekend." Which of the following would be an appropriate active listening paraphrase of content to David's statement?

"You sound like you have a lot of demands on your time, Dave"

Which of the following steps are included in listening to evaluate?

Separate facts, inferences and judgements

What form of supporting material is being used in the following question? "If many states profit from the institution of a lottery, why can't our home state do the same?"

A literal analogy

Communicators can express language bias against which of the following categories?

Age, Sexual orientation, Gender, Ability

In his speech about registering to vote, Dan explains the new legislation that allows voter registration to coincide with driver's license renewal. He concludes the speech by stating that any person who is not registered should go to several locations that he has listed on the chalkboard to register in time for the next election. Finally, Dan reiterates, "Everyone please register to vote; it's your right and your duty as a citizen." What aspect of effective conclusions has Dan decided to use?

An appeal to motivate the audience to respond and act.

In Daryl's speech on football, he tells the audience in the Introduction that he is going to discuss the history of the sport, some of the rules, and the benefits of playing football for cardiovascular fitness. What type of signpost is Daryl demonstrating?

An initial preview

Grace knew her speech content. She rehearsed it according to her plan for some practice without memorizing it and timed it to make sure she didn't run over the time limit. When she actually delivered the speech, she found herself much less nervous and much more confident than she expected to be. Which guideline for developing confidence provided in your textbook applies here?

Be prepared

According to the dictionary, "An apartment is a room or suite of rooms used as a residence." This is an example of which of the following?

Denotation

When Carol and Marcia talked about going home for spring break, Carol thought of home-cooked meals, free laundry, and time to spend with old friends. Marcia thought only of the bickering and fussing between her parents. Which of the following statements describes this situation?

Carol and Marcia have different connotations for the word home.

Karen's husband just returned home from a long day at work, and he is exhausted. Karen instantly starts to tell her husband that she is frustrated by his lack of help with household chores. Karen's husband does not seem to be listening because of what type of barrier?

Context and physiological noise

What type of listening would be used if Jim was trying to determine if he understands why his employees do not like the new healthcare coverage?

Critical listening

Greg's new job required him to make a sales presentation in Korea. When he arrived, he was stressed due to the differences in language, customs, and food. How would you best describe what Greg was feeling?

Culture shock

As Sofia is talking with her friends, she notices Jackie is looking at a magazine. Sofia concludes, based on Jackie's nonverbal communication, that Jackie is not interested in what she is saying. Through which step in the DECIDE process did Sofia filter Jackie's nonverbal communication?

Evaluate the receiver and the situation

Rey presented an informative speech on earthquakes. He described the structural causes of earthquakes, how they develop, which areas of the earth are prone to quakes, how quakes are measured, the damage they do, and what to do when one hits. The speech became dry, the audience's attention declined, and it exceeded the time limit by almost twice the amount of time. From this description, what was Rey's mistake?

Failing to narrow his topic

What is the difference between a formal outline and a speaking outline?

Formal outlines include your specific purpose; speaking outlines do not.

Which of the following statements illustrates a difference between public speaking and writing?

In writing, redundancy is not desirable; in public speaking, the decision to use redundancy may be necessary, depending on the goal and the audience.

After doing a survey of his class, Ryan decided his discussion of Tesla's death ray device would be difficult for his audience to follow. One of the ways he adapted to this was to paraphrase and repeat vital information at the end of each main point. What device was Ryan using in his speech?

Internal summary

Which of the following statements is true about finding similarities during intercultural communication situations.?

It is important to understand a person's background and cultural values.

What type of listening would be used if Jim were attending a conference on how to have a successful business?

Listening for information

_______________ are subdivisions of the central idea of a presentation, which provide detailed points of focus for developing the presentation.

Main ideas

__________________ values achievement, assertiveness, heroism, material wealth, and traditional male and female roles, whereas ____________________ value(s) being sensitive toward others and fostering harmonious personal relationships with others.

Masculine culture, feminine culture

Meg has just finished covering the last main point in her speech presentation. She decides to transition into her conclusion by using a reference back to her introductory story, and she then thanks the audience for listening. Does this describe an appropriate conclusion?

No, Meg forgot to add a summary of her points before concluding.

Of these organizational patterns, which is more effective in the persuasive speech presentation?

Problem solution

Chris and Ryan are having a huge argument. Chris said to Ryan, "Why do you seem to always think this is a joke?" Which of the following barriers to effective communication does this statement represent?

Psychological noise

Listening involves which of the following processes?

Receiving, Interpreting, Recalling, Evaluating, and Responding

The stage of listening in which you need to use perceptual filters is

Receiving.

Culturally biased language is often based on.

Stereotypes and myths that influence the words we use

Which of the following would be an appropriate central idea for a presentation?

Swimming is an enjoyable recreational activity that provides important health benefits for college students.

Sara is giving a speech to her sociology class. Her central idea is "Why are consumers drawn to the violence in video games?" What is the problem with this central idea?

The central idea should be a complete declarative sentence.

In his speech on varying explanations of the status of climate change, Eduardo decided to state three different scientific theories. What organizational pattern is Eduardo reflecting in his speech?

Topical

To make sure you use analogies as effective support the speaker needs to

choose ideas, items, or situations to compare that are similar enough to justify the analogy

A _______________ speaker is one whom the audience judges to be believable, competent, and trustworthy.

credible

Outlining your speech is the process of breaking Main Ideas and topics down into logical divisions and then

deciding how to connect the information together

Which of the following is not a benefit of participating in intercultural communication situations?

decreased tolerance for uncertainty.

Decisions to use reminders such as "Louder," "Gesture," and "Slow down" written on the speaking outline in a different color of ink means you decided to use

delivery / speaking cues.

One way to evaluate the credibility of information on a website is to

determine the site's accountability.

The statement "Nonverbal communication is nonlinguistic" means that nonverbal messages

do not conform to the patterns of oral language.

"At the end of my presentation, the audience will be laughing at my misadventures as an adult cello student." This is an example of a general purpose to

entertain.

Lisa complains that her sister, Jody, doesn't pick up on her verbal and nonverbal cues. In fact, she never seems to make sense out of Lisa's symbols or language use. Jody is most likely ____________ instead of ______________.

hearing, listening

You first need to decide how you will organize your Main Ideas and then how you will organize your supporting materials so you can:

help your audience to better understand your speech.

A regulator is a nonverbal behavior that

helps to control the interaction or level of communication between people.

Developing a general purpose and a specific purpose______________________

helps you keep your goal, audience and situation in mind throughout your speech preparation

The nonverbal signal of where you choose to sit in a meeting room can

impact other's perceptions of your characteristics and leadership abilities.

A key principle of nonverbal communication is that it often takes on more meaning

in emotional communication situations.

Before moving to your next point in your speech presentation, you say, "We have discussed what sleep deprivation is and why it can be a problem for college students." This is an example of a/an

internal summary.

Communication that occurs between two people who simultaneously attempt to mutually influence each other, usually for the purpose of managing relationships, is known as

interpersonal communication.

In oral communication situations, the nonverbal channel

is always open

Decisions for step 3 in DECIDE include

locating and evaluating support for your Main Ideas

As Jerome reached the third and final point of his speech, he paused dramatically and moved about three feet toward his left before continuing. This example describes Jerome using a/an

nonverbal transition.

Part of being a good listener involves

nonverbal-encoding competence

Each of the stages of listening is dependent on the previous stage(s) and needs to

occur in order, although the listener can go back to a previous stage

Stereotyping is placing a person or group of persons into an inflexible, all-encompassing category, whereas ____________________ is a judgment of someone based on an assumption that you already know relevant facts or background information.

prejudice

Public speaking is also known as ____________ speaking.

presentational

Before the oral delivery of the Body of your speech, you decide to tell the audience what your main ideas are going to be. This is considered your

preview

If you were speaking on how listeners can protect themselves from mountain lion attacks when hiking in the American West, you might decide to first establish that a significant problem exists, then talk about solutions to that problem. This would be considered

problem-solution organization.

Denise is speaking about growing up in a single-parent family. She begins her speech presentation by telling her audience about her feelings when she was left out of the Father-Daughter Banquet and how her mom planned a special occasion for the two of them instead. This is an example of using a

reference to something personal.

One function of nonverbal communication is to

regulate conversation flow

When Keri wanted Ben to stop talking, she averted her eyes and turned her back. The function of this behavior was to

regulate interaction

Which of the following statements does not describe a way to adapt to your diverse audience?

repeating one set of examples

After you have decided on your general purpose, specific purpose, Central Idea and possible Main Ideas it is time to________________

research and decide on support materials

"As a result of my presentation, my audience will recycle their newspapers and aluminum products." This is an example of a

specific purpose statement.

Speaker anxiety can have a variety of symptoms that are the same as

stage fright.

A speech introduction that begins with "Did you know that a light bulb has been invented that will last 10 times as long as the ones used today, but the government won't let it be marketed to the public?" is employing a device known as a/an

startling statement.

You would not focus on accomplishing the objective of _____________ in the Introduction.

summarizing the importance of your topic

Verbal or visual material that clarifies, amplifies, and provides evidence to support the main ideas of a presentation is categorized as

supporting material.

Words are __________ that represent something else.

symbols

The research process does not include______________

taking notes on everything you can find about the topic

A speaker can decide how much support material he / she needs for the upcoming speech by focusing on

the communication goal, the audience, the situation, the Thesis or Central idea, and the selected Main Ideas

Receiving, Interpreting, Recalling, Evaluating, and Responding are all a part of

the listening process.

The structure of a speech refers to_______________ which is different from the organizational pattern of the Body of the speech.

the major parts of the speech, including the Introduction, Body and Conclusion.

There is research that shows evidence of the statement "the overwhelming majority of current research on gender and communication finds that while there are differences between how men and women communicate

there are far more similarities."

Meanings of a word are culture bound and

these meanings change from one culture to another

Paraphrasing and questioning are useful techniques for empathetic listening because

these skills allow us to respond to a speaker without taking "the floor," or the attention away from the speaker

Nate was asked to give an after-dinner speech at the awards banquet for the rugby team. He decided to take a light approach to the sport, and entitled his speech "Rugby, Rugby, How Do I Love Thee? or Three Ways to Break Your Legs." According to this lesson, the general purpose of this speech is most likely

to entertain.

Haptics is the study of human

touch

Creating a formal outline enables you to make decisions that will help you avoid

trying to use all of the information you found during your research

The statement "Jim, clearly you did not put any effort into this project" is an example of

unsupportive language.

A good conversationalist

uses relevance, tact, courtesy, and sincerity.

Touch and facial expressions are two primary ways

we express emotions nonverbally