COMM 101 Final

ego

Katrina believes that whether she wins or loses a conflict is a reflection of her competence. This describes a(n) ______ conflict. ego value pseudo- content

evaluating

Kendra says that she is not mad, but Matt, her boyfriend, notices that she is not making eye contact and has her arms crossed. He thinks she may actually be mad. What step of the HURIER model is Matt experiencing? evaluating hearing responding interpreting

a light blue, button-up shirt

Kofi is preparing for a video screening and considering what to wear. What is the best outfit choice for being on screen? a red- and white-striped polo a light blue, button-up shirt a bold patterned shirt a white T-shirt

competitive

Lacy believes that she can achieve her goals only if the others in her group fail. This is an example of a(n) ______ goal structure. cooperative assertive competitive agnostic

false

Language is important because it serves the powerful as well as the powerless. (T/F)

true

Laughter is an interpersonal tool that can bring people together. (T/F)

true

Loneliness is very common, but being lonely over a long period of time can lead to social apathy. (T/F)

formative

Manny provides positive feedback directly after his employees have completed a job and negative feedback just before their next job. This timed feedback is considered ______. supportive nonevaluative formative evaluative

avoid becoming redundant

Manuel is giving a speech and wants to emphasize his key points. He should ______. avoid becoming redundant summarize all key points at multiple times repeat a key point at each transition never use the same phrasing twice

authenticity

Mark is reviewing his presentation aids for an upcoming speech. He decides to replace an infographic because he believes the original distorts the data. Which principle of visual aids did the original graph violate? simplicity clarity authenticity visibility

How is the audience affected by this?

Melody is preparing an informative speech. What question should she ask herself to help ensure the speech is memorable? What is the controversy related to this topic? What time of day will my speech be given? Is this a "hot topic?" How is the audience affected by this?

false

Members of Western cultures are more likely to be patient and pursue long-term goals. (T/F)

true

Men often penalize women for speaking by interrupting them and talking over them instead of listening to them. (T/F)

stereotype

Mercedes thinks that Black people are athletically superior. This belief is a ______. generalization stereotype prejudice falsification

pictograph

Micah gives a speech on the best-ranked universities in the county. He uses a visual aid with stars next to each university, with 1 star being "fair" and 5 stars being "excellent." Which type of visual aid is Micah using? pictograph pie graph infographic chart

media

Michelle notices that women on TV are all much slimmer than she is and this influences her perception of both herself and the world around her. This is an example of the influence of _____ on perception. culture language fields of experience media

self-fulfilling prophecy

Misha knew she would score well on her math exam, and she scored an A. This is an example of (a) ______. self-love theory self-concept self-awareness self-fulfilling prophecy

true

More than 50% of students say that they text friends in the same classroom. (T/F)

performing

Most of the work in small-group work is produced during which stage? Norming Performing Forming Adjourning

slang

Nona and her teenage friends use words like "TBH," "lit," and "fam." Her mother never understands these terms, which are called ______. jargon symbols slang words

understanding that perception is affected by the self

Nora is choosing to evaluate, amend, and renew her perception of herself. This is key to what function of improving her perception of herself? agreeing to grow understanding that perception is affected by the self questioning how others see her watching herself in action

It can help her to showcase her work where employers can easily see and read it if they want.

Olivia is a copywriter who is looking for a job. How might she benefit from creating a website? It can give her a link to submit to employers instead of having to fill out the online applications. She could use the website to write more copy work and sell it for money. It can help her to showcase her work where employers can easily see and read it if they want. She could show it to potential employers during an interview instead of having to answer questions.

allows the pooling of resources

One advantage of working with a small group is that it ______. allows the pooling of resources rewards individual contributions eliminates the possibilty of error avoids conflicts

it will increase the speaker's credibility

One benefit of creating an outline is ______. it helps manage the length of the speech it will increase the speaker's credibility it makes it easier to memorize the speech it shortens the amount of time needed to develop ideas

restrict business matters to daytime hours

One difference between Mexican and American work-style approaches is that Americans were more likely to ______. avoid making criticisms take a hierarchal approach to decision-making focus on personal health and well-being restrict business matters to daytime hours

true

One scholar believes that since men created language, marginalized groups often find it difficult to find terms that properly define their experiences. (T/F)

true

One way to cope with fear of public speaking is to do deep muscle relaxation before giving a speech. (T/F)

speech and writing

Online speak is dialect that falls somewhere between ______. writing and video speech and writing speech and video writing and visuals

false

Oral presentation style should mimic a written style of communicating. (T/F)

the degree to which someone can be trusted with potentially harmful information

Our tolerance of vulnerability is essentially ______. how trustworthy we believe a person may be to us how much trust we place in another person to not harm us the degree to which we do not believe the person will say something hurtful the degree to which someone can be trusted with potentially harmful information

content

Paisley disagreed with her coworker Rain on whether or not their supervisor wanted them to fix the motherboard. Their supervisor verified that Paisley was correct. This is an example of a(n) ______conflict. content value ego pseudo-

reinforcement

Pallavi loves it when David compliments her. This is an example of what factor that contributes to relationship interests? similarity reinforcement positivity complementary

female

Parker expects friends to be empathic and understanding. Based on this information along, it is most likely that Parker is a ______. male female pessimist optimist

discontinuance

Suzanne wanted the audience to stop eating meat. The goal of Suzanne's speech is ______. discontinuance continuance adoption deterrence

rehearsing

Taking the time to go over your speech before you present it is called ______. editing refining rehearsing performing

display rules

Tamara has learned in her family that it is unacceptable to raise her voice to her parents. This is an example of ______. display rules emotional boundaries expression problems volume rules

false

Technology is not typically used to communicate with people who are near our physical location. (T/F)

jargon

Terms created for and comprehended by people within a certain profession are called ______. symbols words slang jargon

social capital; human capital

Patrick is one of two final interviewees for a high-level position at a public relations firm. He is competing against a candidate who has an MBA and has published a book on the field in the past year. Patrick has a bachelor's degree and 8 years of experience in the industry, during which he has built a substantial network of loyal contacts who speak highly of him. Patrick may have an advantage because he has ______, while his competitor has _____. physical presence; digital presence human capital; social capital social capital; human capital digital presence; physical presence

emoji

Paula sent a text stating that she was on her way. In response, Fay sent her a "smiley face." Fay's response is an example of a(n) ______. GIF emoji Vine meme

online

People tend to be less influenced by the status of their group members when working in ______ groups. hybrid democratic online face-to-face

communication skills

People who move up both professional and personal ladders faster than others are more likely to do so because of their ______. contextual skills ethical skills communication skills intrapersonal skills

false

Positive feedback means the feedback is good, and negative feedback means the feedback is bad. (T/F)

stress

Practicing answers to difficult questions that may be asked of you is the best way to prepare for a ______ interview. video case stress behavioral

true

Presentational aids consist of both audio and visual aids. (T/F)

perceptual constancy

Ralph does not like to return to his hometown because even though he is 40, everyone still thinks of him as a high school football star. What is Ralph experiencing? closure perceptual constancy perceptual schemata role constructs

true

Realizing that feelings and emotions affect relationships leads to becoming a better communicator. (T/F)

causal

Reasoning that unifies two or more events to show that one produced the other is called ______ reasoning. analogous inductive causal deductive

true

Robert Putnam found that people who were a part of ethnically diverse societies were more likely to be more withdrawn from their neighbors. (T/F)

field of experience

Rodney meets Annie in their sociology class. When they begin to talk, he finds that she has a very active social life and goes out almost every night, usually to see live music. She loves to travel and talk about politics. Rodney has never seen live music and prefers to be home playing video games with friends online. He has never traveled out of their state and hates to argue. These differences are part of the ______ aspect of the transactional model. noise feedback field of experience circular

initiating

Sam and Josh just met and are talking about the weather. Which stage are Josh and Sam experiencing? intensifying initiating experimenting integrating

attention

Selective _____ refers to concentrating on one part of the environment and not the rest. attention focus exposure perception

true

Snapchat messages are more true to who the person is offline. (T/F)

movements and facial expressions

Speakers should be mindful of ______ before, during, and immediately after a speech, as these continuously communicate something about you as speaker. movements and facial expressions gestures and eye contact posture appearance and artifact

information underload

Speakers who fail to provide sufficient information are guilty of ______. information underload information bloat information overload information glut

persuade an audience

Speakers who use presentation aids are more likely to ______. persuade an audience give a dynamic presentation meet time requirements of a speech be liked

false

Speaking to someone from a different country means that you are automatically participating in an interethnic conversation.

false

Speech critiques should be used only when a speaker has failed a speech. (T/F)

topical and chronological

Speeches about ideas are best arranged in ______ patterns. topical and spatial topical, spatial, and chronological topical and chronological chronological and spatial

topical and chronological

Speeches about processes and procedures are best arranged using which speech pattern(s)? topical and chronological topical only chronological only topical and spatial

topical

Speeches that are organized by a series of related or appropriate topics reflect a ______ organizational pattern. spatial cause-and-effect topical chronological

false

Statistics from a published report are considered primary sources. (T/F)

retrieving information

Anytime we see someone wearing footwear, we know that they are shoes because we have learned since we were children to call them shoes. This is an example of which stage in the perception process? interpreting stimuli responding phase evaluating stimuli retrieving information

1 trillion

Approximately how many texts are sent every year in America? 1.5 trillion 500 million 1 trillion 1 billion

analogy

Argument by _____ compares different ideas or examples to reach a conclusion. relationship example analogy definition

definition

Argument by _____ is a type of deductive reasoning. analogy example relationship definition

relationship

Argument by _____ may refer to a correlation of two ideas or concepts. definition example analogy relationship

responding

At which stage do we show the listener we were paying attention to what they were saying? responding evaluating hearing interpreting

understanding

At which step of the HURIER model do we try to attach meaning to the words we are hearing? evaluating hearing understanding interpreting

fields of experience

Attitudes, perceptions, and personal backgrounds are all part of our _____. components of experience levels of experience layers of experience fields of experience

false

Autocratic leaders adopt a "leave them alone" attitude. (T/F)

caring

Based on the predications of gender self-perception, Kareem would mention all of these characteristics when describing himself EXCEPT ______. strong intuitive caring ambitious

false

Being too casual is much better than being too nervous during an employment interview. (T/F)

perception

Ben is worried about his performance evaluation, so when his boss gives him mostly positive feedback with a few critiques, Ben focuses on the negative and feels like the evaluation went poorly. This is an example of selective _____. analysis perception exposure attention

intracultural

Bonnie and Carol, both Caucasian women, discuss labor laws in America and how they affect minorities. Their conversation is an example ______ communication. interethnic interracial international intracultural

bar graph

Brenda wishes to use a visual aid to depict the occurrence of various natural disasters in 2018. Which type of visual aid would best represent this information? line graph pie graph bar graph pictograph

communication privacy management theory

Brittany shares with Vanessa that she suffers from depression, but she does not tell Cynthia because she does not feel comfortable sharing something that important with her. Which theory best explains this scenario? communication privacy management theory cost-benefit/social exchange theory social contract theory social inventory theory

gender role

Buying newborn girls pink clothing and boys blue clothing is a form of ______ communication. gender role socioeconomic ethnic age

false

By learning to regulate powerful emotions, we feel no sadness. (T/F)

false

By realizing that your perceptions are generally correct, you will be able to handle your feelings more effectively. (T/F)

avoiding

Carla doesn't want to talk to her boyfriend Mark about their relationship issues, so she cancels plans so she won't have to see or talk to him. Which stage is this? differentiating circumscribing stagnating avoiding

true

Casual versus causal swearing is differentiated based on the emotion behind the swearing. (T/F)

facial management

Categories of behavior that determine the appropriate facial response for a given situation are called _____ techniques. expression control facial management expression management facial control

recorder

Charles takes notes for his group. He would be considered the _____. initiator-contributor information giver orienter recorder

informative

Christine is presenting a speech on how to parallel park, giving examples and directions. This is an example of a(n) _____ presentation. informative transformative persuasive epideictic

true

Chronological ordering is a type of linear format used to organize a speech. (T/F)

norming

Communication becomes more open and task-oriented during which stage of Tuckman's Model? norming forming storming adjourning

dynamic

Communication is a ______ process. dynamic simple reversible static

true

Culture influences group interaction. (T/F)

avoiding

Darryl is still in a relationship with Benita, but he no longer wants to spend time with her. This is referred to as the ______ relationship stage. intensifying avoiding termination bonding

will be of value to the intended audience

Determining whether a potential speech topic is worthwhile means evaluating whether the topic ______. will be of value to the intended audience will hold the audience's attention is persuasive or informative is unique and less likely to have been discussed before

values

Devoutness, hospitality, responsibility to the environment, and saving face are all examples of audience ______. likes values beliefs attitudes

ethnocentrism

Donald Trump said during the election, "When Mexico sends its people, they're not sending their best. They're not sending you. They're bringing drugs. They're bringing drugs. They're rapists." What cultural communication concept is this expressing? ethnocentrism globalization digital divide cultural relativism

tag question

Donna said, "You're ready to go, aren't you?" to her partner. This is an example of a ______. tag question dialect qualifier disclaimer

compromiser

During a conflict, Shannon focuses on trying to find the middle ground. With regard to conflict management style, she is a(n) ______. accommodator competitive forcer compromiser avoider

work independently

During an interview, Xavier is asked how he makes sure he stays on task when working alone. The interviewer is most likely trying to assess his ability to ______. lead a team arrive to work on time work independently work with others

content

During her speech assessment, Carmen asks herself, "Did my visual aids effectively represent my ideas?" Which area of her speech is she assessing? delivery content organization wording

wording

During his speech assessment, Tyler asks himself, "Did I say anything that could have been offensive to my audience?" Which area of his speech is he assessing? content organization delivery wording

laissez-faire

During the group meetings, even though he is the leader, Nathan did not recommend anything to the group. What leadership style is he using? laissez-faire participative democratic autocratic

how Brenae evaluates Jenny

Each of the following represents dialogic listening EXCEPT ______. how Sam responds to Ashley how Lauren and Cynthia form a relationship how Kim attempts to understand her sister how Brenae evaluates Jenny

ignoring evidence

Effective listeners employ all of the following EXCEPT______. being self-aware ignoring evidence being mindful connecting with others

active participants

Effective speakers want audience members to be ______. active participants neutral consumers passive listeners motivated recipients

the Pygmalion effect

Fatima's mother told her that she would not be successful in college, so Fatima was not at all surprised that she had to end her college career in her junior year. This is an example of ______. the Pygmalion effect the negative attribution effect the Galatea effect the false attribution effect

loneliness

Feelings of ______ derive from realizing that the relationships that we have are not the kind of relationships we want. loneliness depravity inclusion isolation

structure

Gabby is the scribe of the group. Her role is related to the group ______. norms goals climate structure

maintenance

Gatekeeping is which type of role? self-serving maintenance assurance task-oriented

self-disclosure

Gayle decided to tell Patricia about her recent diagnosis. Gayle is engaging in ______. self-awareness self-disclosure inclusion bonding

reclamation of profanity

Gays and lesbians adopting the terms "queer" and "genderqueer" to make positive statements is an example of what phenomenon? reclamation of dominant culture Sapir-Whorf hypothesis reclamation of profanity linguistic relativity

climate

Gordon's group was filled with animosity and competitiveness. This is an example of the group ______. goals structure patterns of communication climate

rhetorical question

Heidi ends her speech by saying, "What would you do for a million dollars?" She is using what type of speech conclusion? rhetorical question quotations example testimony

need for inclusion

How did William Schutz define our need for social contact? need for affection need for inclusion need for control need for context

false

How you use your body does not change your ability to effectively listen. (T/F)

Women touch others more than men

Identify which of the following statements is INCORRECT. Women touch others more than men Women stand closer to one another than men do Women smile more often than men Women are better at deciphering nonverbal cues

social proof

If I can show in my speech that most of the public agrees with me, this will be an example of ______. consistency social proof glittering generalities a red herring

audience analysis

If the speaker took a survey before her speech to determine how much the audience knew about tea, she would be performing a(n) _____. crowd evaluation audience analysis crowd analysis audience evaluation

hear

If we have the ability to receive sound, then we have the ability to ______. react respond hear listen

friendly relations

If you are wondering whether you and the person that you are building a relationship have enough in common, then your relationship is in the ______ stage. moving toward friendship nascent friendship friendly relations role-limited interaction

individualist

If you believe that you are more important than the group, then you are more of a ______. collectivist perfectionist individualist realist

self-plagiarism

If you take an older paper and use it again in a new class, without changing any information, you are committing _____. patchwork plagiarism text-stealing self-plagiarism global plagiarism

true

If your goals are unclear, you will probably make a negative impression during your interview. (T/F)

content-oriented

Ilona is more concerned with what Henry said than how he felt when he was saying it. This is called a(n) ______ listener. time-oriented action-oriented content-oriented people-oriented

polychronic

Imani was very surprised by her doctor's $25 cancellation fee as she had previously lived in a culture where patients could have a no-show at doctor's appointments with no penalties. Her previous culture's approach to time can be best described as ______. variably monochronic omnichronic polychronic monochronic

false

In a polychronic culture, there is no such thing as time. (T/F)

startling statistic

In her introduction, Nicole says, "The number of suicide deaths continues to increase each year, where more than 1 million people will attempt suicide this year." What type of introduction attention getter is Nicole using? illustration startling statistic testimony rhetorical question

false

In high power distance cultures, power is earned through years of experience in high-powered positions. (T/F)

No, because it is common knowledge.

In his speech, Charles mentions that Paris is the capital of France. Does he need to cite this? No, because it is common knowledge. Yes, because it is common knowledge. Yes, because he is saying it, not writing it. No, because he is saying it, not writing it.

true

In order to learn how to use language more critically, you should recognize that most words have emotions attached to them. (T/F)

true

In some countries, same-sex couple can face death. (T/F)

true

In the role-limited interaction stage of the friendship, there is uncertainty regarding whether the relationship will grow. (T/F)

content and relationship

In the transaction model, what are the two dimensions? Timing and relationship Content and relationship Content and context Environment and relationship

closed-ended

"Do you enjoy speeches about natural disasters?" is an example of which type of question? rhetorical open-ended closed-ended scaled

scaled

"To what extent do you agree with the following statement: Impromptu speaking is a great way to build public speaking skills," is an example of which type of question? open-ended closed-ended rhetorical scaled

thesis

A _____ establishes your credibility and relevance. purpose statement goal thesis topic

negative Pygmalion

A _____ is a person who brings us down by causing us to doubt our worth and ability and to fulfill their low expectations of us. negative Pygmalion generalized other friend Debbie downer

symbol

A ______ is used to represent something. denotation connotation symbol replica

false

A brand-named product's value is mostly based on quality and not the name of the label. (T/F)

enhance content recall

A chart depicting the number and types of automobile accidents each year fulfills which purpose of presentation aids? promote clear organization enhance content recall communicate content concisely control interest in the speech

false

A national motto is a representation of cultural pluralism. (T/F)

increase persuasiveness of the speech

A photograph depicting the dangers of texting and driving fulfills which purpose of presentation aids? promote clear organization communicate content concisely increase persuasiveness of the speech enhance content recall

win-win

A problem-solving collaborator has a ______ attitude. win-win lose-win lose-lose win-lose

false

A syllogism is used in inductive reasoning. (T/F)

Gen Y

A third of ______ are minorities. Gen X Gen Z Gen Y matures

giving the group a new vision/strengthening the culture

A transformational leader influences the group by ______. giving the group a new vision/strengthening the culture using the best approach for the situation providing structure to help accomplish critical thinking using democratic leadership

model

A type of visual aid that can be used to represent a larger object is called ______. infographic model graph object

boundary-spanner

A(n) _____ acts as a liaison between the group and the larger entity in which the group exists. orienter boundary-spanner information giver initiator-contributor

perceptual barrier

A(n) _____ hinders effective communication by influencing observation and interpretation. perceptual barrier perceptual block interpretive block interpretive barrier

Sapir-Whorf hypothesis

According to (the) ______, language affects how people communicate and perceive the world around them. Schumann's Acculturation Model triangle of meaning Sapir-Whorf hypothesis language expectation theory

self-actualized

According to Maslow, someone who has achieved all of his or her potential is ______. self-actualized self-perfected self-realized self-identified

false

According to studies, we use social media to create overly false narratives of our lives in an effort to convince people that we are better than them. (T/F)

true

According to the 2010 Census, Hispanics are now the largest minority group in America. (T/F)

love

According to the Fundamental Interpersonal Relations Orientation, we use relationships to meet all of the following needs except ______. control affection love inclusion

messages

According to the Social Construction Model of Communication, _____ are the building blocks of social reality. stories messages images truths

true

According to the functional theory of leadership, anyone who performs a needed task is exercising leadership. (T/F)

multiculturalism

Advances in technology and travel have allowed many historical boundaries--physical and social--to become moot. This has led to a greater need for ______, the understanding and respect for those of differing cultures. multiculturalism internationalism diversification globalization

plastic

All of the following are related to olfactics except ______. air fresheners pheromones plastic cologne

insisting on getting the best evidence

All of these are characteristics of an uncritical thinker EXCEPT ______. concerning himself only with what is stated, not implied insisting on getting the best evidence thinking he knows everything ignoring people who do not agree with him

true

Although some people believe that bullies torment people because they are the outcasts, bullies are usually quite popular. (T/F)

audience analysis

Alyssa is presenting health information to parents at the local middle school. She uses complex medical language and jargon, and the audience is left feeling confused and frustrated. Which step in speechmaking did Alyssa most likely skip or spend too little time on? topic selection analysis of the occasion self-analysis audience analysis

channel

Inez is deciding how to tell her mother she will not be able to make the trip to be present for her father's surprise 70th birthday party. She feels texting is too impersonal, but she is afraid she will have to face her mother's disappointment if she tells her by Skype, and she thinks her mother may try to talk her into it if she calls. Inez is trying to make a decision about the right ______. effect feedback channel context

process

An interview is a _____ or interaction where new information emerges as attitudes and reactions change. decision plan process question

10-15%

An introduction should be _____ of your speech. 1-5% 10-15% 20-30% 30-40%

more informal than

An oral style of presentation is ______ a written style. less repetitive than similar to more informal than less personal than

socioeconomic

Ananya pays an average of 27% federal income taxes on her pay and believes that she pays enough because 27% of her income is $162,000. She knows that this is more than most people make in a year; therefore, they are not paying the same as she pays. Her views are based in which identity? religious ethnic age socioeconomic

her social media use

Angelique spends an inordinate amount of time on social media. She is unhappy with how she looks and her social status. What is a likely cause of her unhappiness in this scenario? her social media use her grades her boyfriend's family her social life

intercultural communication

Jasmine is Black. She has decided to ask her friend, who is Latina, more about her culture in an effort to become a better communicator. What is Jasmine engaging in? intercultural communication cultural pluralism low-context communication ethnocentrism

reflection

Joe is talking to Stephanie. Joe says to her, "Wow, doesn't this just seem crazy?" On which step of the five-step pattern of conversation are Joe and Stephanie? taking turns reflection the close goal elaboration

separation

John and Sam have decided to have date nights occur on weekends and hanging out with friends on weekdays. They are managing a tension with _____. separation neutralization selection reframing

global

John finds a copy of a paper online that fits the requirements for his presentation. He simply turns in this existing paper. This is an example of _____ plagiarism. patchwork self universal global

deintensification

John is very excited that Michelle has accepted his offer for a date, but he doesn't want to seem too eager, so he reduces the smile on his face. This is an example of _____. neutralization intensification masking deintensification

forming

Jose has just met his group for a class project, and decides to keep the conversation to "small talk" and avoids controversial topics because he is worried about what the group will first think of him. At which stage of group development is Jose's group? norming storming adjourning forming

self-directed

Josie is a member of an autonomous group with special skills and talents. The company allows her team to make decisions on their own. This type of team is called a(n) ______ team. reflective individualized self-directed competitive

persuasive

The _____ presentation seeks to change, alter, or modify an audience's attitudes, beliefs, values, or outlook about a topic. informative persuasive epideictic transformative

understanding

The ______ step in the listening process refers to our ability to methodically listen. judging evaluating understanding interpreting

self-awareness

The ability to review and observe our own behavior is called ______. self-esteem self-awareness self-concept self-view

stereotype

The belief that men should be macho is based on a ______. prejudice culture generalization stereotype

optimism

The belief that we control our own destiny is in line with ______. cultivation theory attribution theory pessimism optimism

true

The conflicts that have the greatest potential to destroy a relationship are ego conflicts. (T/F)

critical

The defense lawyer is listening to and examining the prosecutor's opening arguments; she is practicing ______ listening. empathic appreciative mindful critical

the norm of reciprocity

The expectation that people will match the amount of self-disclosure their partner makes is called _____. the norm of reciprocity intimacy good manners common sense

true

The focus of leadership today has shifted toward collaboration. (T/F)

a flexible and adaptable delivery

The goal of practicing your speech in several different locations before the actual presentation is to develop ______. a strong persuasive appeal a flexible and adaptable delivery a high-energy presentation style stronger audience appeal

ensure that your main ideas are clear

The goal of saying your speech several times before the actual presentation is to ______. develop a flexible and adaptable delivery develop a strong persuasive appeal ensure a stronger vocal delivery ensure that your main ideas are clear

groupthink

The group discusses providing a "devil's advocate" in their group. Their purpose for this role was to avoid _____. groupthink majority rule consensus conflict

Adjourning

The groups disbands during which stage? Storming Adjourning Forming Norming

true

The importance of a term within a culture determines how many terms might be developed that are synonymous with the original term. (T/F)

definitions

The most direct way for speakers to explain unfamiliar terms and share meaning with the audience is to provide ______. illustrations testimony repetition definitions

influence others

The need for control relates to our desire to ______. be loved by others to meet new people have social contact influence others

true

The predicted outcome value theory places great importance on first impressions. (T/F)

listening

The process of paying attention to sound is referred to as ______. listening responsiveness hearing attentiveness

closed question

The question, "Where do you live?" is an example of which type of question? closed question secondary question stress question open question

true

The roles that we play currently were predefined by the rules that we learned as we grew up. These roles are referred to as identity scripts. (T/F)

true

The superiority of the decision and the welfare of the group members have to be considered to ensure good group communication. (T/F)

triangle of meaning

The theory developed by C. K. Ogden and I. A. Richards which states that words and things are only tangentially related is known as the ______. linguistic determinism hypothesis line of meaning Ogden-Richards hypothesis triangle of meaning

proposition

The type of change that a persuasive speaker wants to see in the audience is described as the speaker's ______. proof proposition success end state

separation

This coculture communication strategy is to mostly communicate with others like them and have little to no interaction with the dominant culture. validation assimilation accommodation separation

bypassing

This form of miscommunication is called ______ because the two meanings figuratively move by each other. bypassing disclaiming qualifying polarizing

true

Though many in-person relationships wane gradually, most people who are defriended on Facebook are surprised the friendship has ended. (T/F)

Meaning is tied to location.

Though she referred to the drink as pop, Polly found that when she visited her cousins in St. Louis they called it soda. Polly is discovering what about language? Meaning is influenced by experience. The meaning is in people. It lacks meaning. Meaning is tied to location.

false

Though you may want to end a relationship, it should not be done unless the other person also wants to end the relationship. (T/F)

false

Throughout the world, people are allowed to pick their own partners for their own reasons. (T/F)

stagnating

Tina and Fred have come to the point in their relationship where they no longer feel the need to relate to one another. They are in the ______ phase of the relationship. stagnating termination avoiding bonding

evaluative

To assure that her employees entered reports in a timely manner, Delores gave a 10-dollar gift card to the first person who turned in their monthly reports. This feedback is referred to as ______. evaluative supportive nonevaluative comprehensive

false

To be an effective leader, one must be designated as a leader. (T/F)

show that removing the threat will improve the situation

To effectively use appeals to fear, the speaker should ______. show that removing the threat will improve the situation focus on who is responsible for the threat avoid including appeals to ethos exaggerate the threat

grapevine

To find out whether or not there would be layoffs in the company, Sheila turned to (the) ______. pipeline grapevine word of mouth gossip mill

task-oriented

Tonya initiates the procedures and asks for opinions and clarification. She is acting in a ______ role. task-oriented assurance maintenance self-serving

quotations

Trevor ends his speech by saying, "Einstein once said, 'doing the same thing over and over again while hoping for a different result is the definition of insanity'." Trevor is using what type of speech conclusion? example humor quotations rhetorical question

monopolistic

Troy only pretends to listen while his mother lectures him. Troy is a(n) ______ listener. monopolistic completer avoider fraudulent

false

Using a manuscript speech is the best way to connect with your audience. (T/F)

true

Verbal and visual "tune-ups" should be conducted during speech rehearsals. (T/F)

Second Life

Virtual communities are social networks where users create profiles or avatars. Based on your understanding, which site below sounds like a virtual community? Amazon Second Life Wikipedia PayPal

helping to stabilize the American government

Virtual communities have been credited with contributing to all of these events EXCEPT _______. helping to organize protestors helping to overthrow the Egyptian government helping to stabilize the American government helping to elect Donald trump

true

Visual aids are an effective way to get your audience to care about your speech. (T/F)

false

Visual stimulus is believed to enhance listening. (T/F)

true

Wanting to be with the "in-group" (those like us) and not with the "out-group" (those unlike us) can influence our decisions on what online groups to join. (T/F)

true

We pay closer attention to the nonverbal cues of those who we do not trust. (T/F)

more than 50%

We tend to remember ______ of what we see and hear from a speech. 10% 20% more than 50% 30%

perceptual sets

What affects our understanding of ourselves, the experiences we have, and the people who surround us? selective exposure perceptual sets selective attention self-disclosure

Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding

What are the correct steps of the HURIER model? Hearing, Understanding, Remembering, Interpreting, Evaluating, Reinterpreting Hearing, Understanding, Remembering, Interviewing, Evaluating, Responding Hearing, Understanding, Remembering, Interviewing, Evaluating, Reinterpreting Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding

summarizing the main points and driving home the purpose of the speech

What are the two main purposes of the conclusion? convincing your audience to act and driving home the purpose of the speech summarizing the main points and driving home the purpose of the speech convincing your audience to act and exciting your audience summarizing the main points and exciting your audience

APA

What citation style is generally used in Communication? AP APA MPA MLA

gender-lects

What does linguist Deborah Tannen call the different language that men and women speak? jargon gender-lects euphemisms qualifiers

orienter

What group member challenges the group's ideas in a constructive manner? orienter recorder information giver initiator-contributor

content

What is said, or the surface-level meaning of a message is called the _____. content expression language context.

provide enough but not too much information

What is the best way to balance information in an informative speech? provide enough but not too much information limit ideas to 1 min each cut out information that is complex focus on facts rather than stories

submit a video of yourself answering questions

What might you be asked to do as part of an online interview? travel to the company to meet the vice president submit a video of yourself answering questions submit your credit card information pay for a video-chat service

encourager and harmonizer

What roles are the most essential in affecting whether and how group members maintain their relationships? encourager and harmonizer harmonizer and boundary-spanner encourager and orienter. initiator-contributor and information giver

Relational Dialectics Theory

What theory is based on the idea that all relationships experience tension based on contradicting needs? Interactional Needs Theory Relational Dialectics Theory Relational Needs Theory Interactional Dialectics Theory

equivocating

When Dara was given a gift at her baby shower that she was not particularly fond of, she said, "That was so nice of you." This is an example of ______. dishonesty deceiving equivocating lying

groupthink

When Griffin presents ideas during a group meeting, he often describes it in terms of what "we" (the team) want and what "they" (those not in the team) want. He also describes "their" ideas as foolish. This behavior is a symptom of ______. conflict avoidance role reversal vulnerability groupthink

the expected size of the audience

When considering the occasion for a speech, which audience factor is important to consider? the attitude of the audience the expected size of the audience the educational level of the audience the socioeconomic status of the audience

start with the positive

When giving feedback to peers on their speeches, you should ______. comment only on the negative start with the positive start with the negative comment only on the positive

true

When group members prefer that their decisions be kept secret, it is best to use the nominal group technique for decision-making. (T/F)

message negation

When individuals say one thing, but their actions are different, they are displaying ______. message substitution message negation message accentuation message reinforcement

women; feelings

When managing a conflict, ______ tend to focus on _____. women; feelings women; content of the conflict men; relationships men; negotiation

selective exposure

When people who have liberal views watch only news that is considered liberal, they are practicing ______. selective attention selective retention selective exposure selective perception

storming

When the group talks about the stage at which they experienced conflict over scheduling, investment and the project, and deciding who to volunteer with, they are describing the _____ stage. forming performing storming norming

bonding

When two people announce that they are formally together, they are in the ______ stage. avoiding termination bonding intensifying

labeling

When we call a child "smart" and he, in turn, does better in school, we are _____, which is a good example of how communication influences social reality. predicting labeling explaining marking

true

When we judge someone prior to listening to their views, we become less effective listeners. (T/F)

crazy-making behaviors

When we use conflict-producing techniques that can figuratively drive someone out of his or her mind, we are engaging in ______. psychological conflict emotional disturbances crazy-making behaviors emotional rollercoasters

bonding

When you get married, you are formally at which stage of coming together? integrating experimenting bonding intensifying

selecting your topic and doing an audience and self-analysis

When you identify the occasion for your speech event and then choose a general subject area to talk about, you are in what phase of the speechmaking process? practicing and delivering your speech selecting your topic and doing an audience and self-analysis analyzing your speech developing your speech and providing support for your main ideas

ethos

Whether the audience believes that the speaker is credible is called ______. logos mythos pathos ethos

observing the person interacting with someone else

Which behavior describes a passive strategy to reduce relationship uncertainty? asking someone else about the person communicating with the person asking a question about the person observing the person interacting with someone else

asking someone else about the person

Which behavior is an active strategy to reduce relationship uncertainty? asking the other person questions observing the person interacting with someone else asking someone else about the person communicating with the person

religion

Which characteristic is unique to romantic relationships? trust commitment acceptance religion

Mexico

Which country is most likely to rely on centralized decision-making in their organizations? Canada Australia Mexico United States

gay

Which couple is more likely to limit disclosiveness and emotional expressiveness? gay bisexual heterosexual lesbian

works effectively with others

Which description best defines someone who is a team player at work? is uncomfortable working independently tries to game the system for personal gain works effectively with others focuses on the development of others over self

openness and closedness

Which dialectic highlights the need to share personal information while continuing to maintain privacy? openness and closedness novelty and predictability autonomy and connectedness sharing and hiding

visiting a hospital and taking notes on how nurses perform their job

Which example best represents using observations to conduct research? visiting a hospital and taking notes on how nurses perform their job talking with your mother who is a nurse talking one-on-one with nurses about their job using an online survey to examine what nurses like most about their job

kinesics

Which form of nonverbal communication is not mentioned here: To become a better nonverbal communicator, you must measure time, touch, and smell. olfactics chronemics haptics kinesics

the greatest generation

Which generation lived through World War II and the Cold War? the greatest generation generation X generation Y baby boomers

Living close to one another increases the likelihood of interacting with that person.

Which is a reason proximity is thought to increase interest in another person? We tend to live by those who are like us, and we naturally bond with people who are similar to us. We tend to assume that people in our neighborhoods are fundamentally good people. Living close to one another increases the likelihood of interacting with that person. When we live by someone, we see that person frequently, which increases romantic feelings.

While shopping, Bobby tells Kim not to buy white because it always makes her look fat.

Which is the best example of a hurtful message? Lawrence tells Karen that for health reasons, she may want to consider losing weight. John tells Holly she snores when she sleeps. While shopping, Bobby tells Kim not to buy white because it always makes her look fat. When asked, Grant tells Carmen that he does not like the color of her dress.

Cho greets his friend with a nod of the head.

Which is the best illustration of a low-contact culture? Larry punches his friend playfully. Cho greets his friend with a nod of the head. Hannah hugs her friend when they meet. Sarah touches her friend's hand for support.

the symbol/word, the thoughts/reference, the referent

Which of the following are the points of the triangle of meaning? the symbol/word, the reference the reference, the referent, the timing the word, the symbol, the referent the symbol/word, the thoughts/reference, the referent

Chibueze listens to some of the information, then manufactures information for what he did not listen to.

Which of the following is an example of a completer? Lonna wants others to listen to her, but she refuses to listen to them. Christopher refuses to listen to information he does not want to hear. Chibueze listens to some of the information, then manufactures information for what he did not listen to. Eui listens only to information that is important to him.

Aja holds her son's hand tightly for support.

Which of the following is an example of haptics? Nia frowns at her friend in disagreement. Greg parks in his assigned parking space. Ru points at a chair for someone to use. Aja holds her son's hand tightly for support.

obesity

Which of the following is not a cultural identity? age race obesity sex

judging

Which of the following is not a step in the listening process? judging understanding evaluating interpreting

a debate

Which of the following is not an example of an epideictic presentation? a special event a eulogy an introduction a debate

Purpose

Which of the following is the desired outcome of an interview? Questions Party Process Purpose

They are arbitrary, abstract, and intentional.

Which of the following is true of symbols? They are specific, arbitrary, and intentional. They are abstract, arbitrary, and unintentional. They are arbitrary, abstract, and intentional. They are abstract, specific, and unintentional.

You should end your cover letter in a positive tone.

Which of the following is true regarding cover letters and resumes? You should end your cover letter in a positive tone. Keep your resume the same regardless of the job. Don't address your cover letter to a specific person. You should not ask for an interview.

Interviews can involve more than two people, but never more than two parties.

Which of the following is true regarding parties in an interview? Interviews can involve more than two people, and more than two parties. Interviews cannot involve more than two people. Interviews can involve more than two people, but never more than two parties. Interviews cannot involve more than two people, and never more than two parties.

Stress your interest in the position.

Which of the following should you do in your cover letter? Stress your interest in the position. Address it to a general term like "HR Department." Focus on your specific requests, like salary. Show why you are overqualified for the job.

mass communication

Which of these is designed for the largest audience? public communication organizational communication digital and social media mass communication

Raelyn believes that she and Gage's feelings are very much alike.

Which person is not handling his or her feelings well? Rahel apologizes for her inappropriate reaction. Raelyn believes that she and Gage's feelings are very much alike. Hannah has begun to express and respond to her feelings. Hackett reveals his feelings to LaShonda.

Have there been any health issues with your family members recently?

Which question is an illegal question for an interviewer to ask? Would you be willing to relocate in the future if necessary? Have you ever been convicted of a felony? Have there been any health issues with your family members recently? What education do you have?

the words that a person says

Which scenario does NOT illustrate nonverbal communication? the words that a person says how loud a person speaks how close a person stands the clothes a person wears

Capital punishment does not deter crime.

Which speech topic is a proposition of fact? Capital punishment appeals should be limited. Capital punishment should be abolished. Capital punishment is cruel and unusual treatment. Capital punishment does not deter crime.

Conflict is an unavoidable part of group work.

Which statement about conflict in group work is true? Conflict can be minimized by identifying a single decision maker up front. Conflict is an unavoidable part of group work. Conflict can be prevented with proper planning and communication. Conflict is rare among groups and does not require intervention.

the combination of primary emotions

Which statement best describes a mixed emotion? the combination of primary emotions the changes in emotion felt throughout a day the difference between the sender's emotion and the receiver's emotion the use of verbal and nonverbal communication

spend time preparing and rehearsing your speech

Which statement best describes how you can cope with the fear of giving a speech? write out your speech in its entirety spend time preparing and rehearsing your speech envision yourself getting an A on your speech memorize your speech

the ability to influence others

Which statement best describes leadership? the ability to generate ideas the ability to influence others the ability to manage groupthink the ability to control others

They are thought to be great risk-takers.

Which statement best describes men in leadership positions? They outperform women in terms of profitability. They are thought to be great risk-takers. They do not experience emotions as often as women. They are thought to provide more frequent feedback.

Stacy knows that she does not want any children, but she does not tell her fiancé Ali.

Which statement best exemplifies the hidden area of the Johari window? Stacy and all of the people who know her do not know that she is an excellent writer. Claude knows that Stacy would be an excellent teacher, but Stacy does not know. Stacy's friends know that she is loving and caring, but she does not know this about herself. Stacy knows that she does not want any children, but she does not tell her fiancé Ali.

White people are prejudiced

Which statement best identifies a stereotype? White people are prejudiced. Men score higher on math aptitude tests than women. Black people are of African descent. Japanese culture values silence.

Linda tries to understand other cultures because she believes that all cultures should coexist.

Which statement best represents the philosophy of cultural pluralism? Mona attempts to understand every culture by viewing it through the lens of her culture. Jason believes that when someone comes to a new country that they should adopt the culture of that new country. Cole tries to respect people from other cultures. Linda tries to understand other cultures because she believes that all cultures should coexist.

Listeners will remember and understand your speech better if you use repetition.

Which statement regarding the principle of redundancy is true? Listeners will get bored with too much repetition. Listeners will remember and understand your speech better if you use repetition. Speakers should use only one instance of repetition for each main idea. Speakers can remember their speech better when they use lots of repetition.

Leadership skills are based on factors such as the problem, the group members, and the social climate.

Which statement regarding the situational theory of leadership is true? Several leaders are needed for the group to achieve their goals. Leaders give new vision to the group. Leaders are born. Leadership skills are based on factors such as the problem, the group members, and the social climate.

neutralization

Which strategy for handling dialectical tensions involves compromises on both needs so they are only partly met? neutralization reframing selection separation

Yogi Bear

Which topic would be appropriate for a speech about people? Yogi Bear immunotherapy how to post on Facebook Doritos manufacturing

how to grill a steak

Which topic would be appropriate for a speech about procedures? types of coffee how to grill a steak different study habits benefits of yoga

transformational

Which type of leader is known for providing inspiration and is commonly referred to as the group's guiding force? transformational trait functional situational

appreciative

While Flora is watching TV, she is practicing what type of listening? empathic critical appreciative comprehensive

cultural nearsightedness

While planning their wedding, Ayako often does not verbally disagree with her fiancé Jim's mother. Jim believes that this is due to her fear of his mother. This is upsetting to Jim, but for Ayako, Japanese culture demands that she does not disrespect her elders. What is this an example of? distinctiveness theory cultural nearsightedness culture effect identity

Teresa, who joined her son's parent-teacher organization

Who is networking by joining a civic organization or club? Joy, who is using social networking sites to share her work experience Teresa, who joined her son's parent-teacher organization John, who attended a conference in his field Rhonda, who volunteered for a local marketing company during the summer

men; competitive

With regard to conflict management, most ______ have been socialized to be ______. men; competitive women; aggressive men; cooperative women; autocratic

false

Women primarily listen to problem-solve. (T/F)

refrain from formulating expectations based on your culture

You are learning to communicate interculturally if you ______. avoid interactions for fear of offending someone visit other countries refrain from formulating expectations based on your culture teach others about your culture, but do not learn about theirs

how you are perceived by others

You can become more aware of who you are by investigating ______. how others want you to act how you are perceived by others how others perceive themselves how you perceive others

fear of being the center of attention

You imagine your presentation going well, but you are concerned about so many people watching you during your speech. What type of fear are you most likely experiencing? fear due to cultural background fear of evaluation fear of difference fear of being the center of attention

cover letter

Your _____ should highlight parts of your resume. title page cover page interview cover letter

nonverbal

Your facial expressions are an example of a _____ code. cultural nonverbal management verbal

false

Your gender or sexual orientation does not affect your perceptions of the world that surrounds you. (T/F)

true

Your self-concept is largely influenced by those close to you such as family, friends, and instructors. (T/F)

Symbols

_____ can represent an object or idea without being physically similar to that object or idea. Symbols Plans Signs Referents

Masking

_____ hides an expression of emotion and replaces it with an expression more appropriate to the situation. Deintensification Masking Neutralization Intensification

Circumscribing

_____ is when communication moves from identifying difference to restricting communication between partners. Stagnating Avoiding Circumscribing Differentiating

relationship

_____ refers to the deeper level and how the message is said. Meaning Relationship Context Content

Both the interviewer and interviewee

_____ should ask questions during the interview. Only the interviewer Only the interviewee Both the interviewer and interviewee The interview audience

Passive and restrained

______ communicators are more likely to remain chronically lonely. Open and active Passive and open Active and restrained Passive and restrained

Lesbian

______ couples have reported having higher relationship satisfaction. Lesbian Heterosexual Bisexual Gay

Self-concept

______ is composed of two parts: self-image and self-esteem. Self-disclosure Self-concept Self-awareness Self-efficacy

Attention

______ is the first step of Monroe's motivated sequence. Visualization Satisfaction Attention Need

Paralanguage

______ is the study of elements of speech that are not words, such as volume, pitch, and rate. Chronemics Kinesics Paralanguage Olfactics

Connotative

______ meanings are related to your own feelings concerning a word. Denotative Linguistic Polarized Connotative

Information overload

______ occurs when we receive more information than we need or can process. Information overload Information accumulation Information bloat Information underload

Sound-bite

______ speaking can be used during press conferences where concise, yet memorable information is needed. Manuscript Sound-bite Extemporaneous Impromptu

Impromptu

______ speeches occur when speakers have little to no time to prepare. Extemporaneous Manuscript Sound-bite Impromptu

manuscript

______ speeches should be used when the speaker needs to be precise in what he or she says. Memorized Manuscript Sound-bite Extemporaneous