COMM

Grayson doesn't talk about his parents divorce with his girlfriend because it is still a painful subject to discuss. What factor affecting self-disclosure can be identified here? a. Disclosure might be avoided for a variety of reasons b. Disclosure tends to be reciprocal c. Disclosure helps build relationships d. Relational satisfaction and disclosure are curvilinearly related

a. Disclosure might be avoided for a variety of reasons

In public speaking, which of the following are you NOT expected to adapt to the audience? a. Your own personal position on the issue b. Your message, the content of the speech c. Your nonverbal codes d. Your immediate and long-range purpose

a. Your own personal position on the issue

All of the following are needs fulfilled by a primary group, EXCEPT a. achievement b. belonging c. inclusion d. affection

a. achievement

Listening that is considered active and involves understanding the perspective of another person is called a. empathic listening b. verbal listening c. assessment listening d. perception checking e. critical listening

a. empathic listening

The credibility of guest speakers in your class will be _____ if your instructor introduces them a. improved b. negatively affected c. unchanged d. nonexistent

a. improved

Fluency is a delivery term that means a. smoothness of a delivery, a flowing of words, and the absence of vocalized pauses b. the use of a large vocabulary without errors in pronunciation c. delivery without articulation errors d. the use of projection so that all of the audience can hear the message

a. smoothness of a delivery, a flowing of words, and the absence of vocalized pauses

The purposeful use of symbols to allow multiple interpretations of messages is called: a. strategic ambiguity b. crisis communication c. interaction management d. conflict management e. customer service management

a. strategic ambiguity

Which of the following is NOT an effective means of using verbal communication when listening? a. use evaluative, nondescriptive comments b. ask questions c. provide affirmative and affirming statements d. vary verbal responses

a. use evaluative, nondescriptive comments

Wisdom, freedom, and security are all examples of a. values b. attitudes c. inferences d. beliefs

a. values

Which of the following statements is false? a. women exhibit discomfort at the small space they are allowed by others b. women and children are given little space in our American culture c. women and children desire more relational closeness than do males in our society d. men tend to take more room because they are usually bigger in height and weight

a. women exhibit discomfort at the small space they are allowed by others

Which of the following about active listening is FALSE? a. Active listening is "involved listening with a purpose" b. Active listening and empathic listening are the same thing c. Active listening is characterized by movement, change, and responsiveness on the part of the listener d. Active listening implies feedback to the speaker

b. Active listening and empathic listening are the same thing

Rosa and Mike are out on a date. During the course of the conversation, Mike tells Rosa that his parents recently got divorced. After hearing this, Rosa felt compelled to tell Mike that her parents were divorced when she was very young. What factor affecting self-disclosure can be identified here? a. disclosure might be avoided for a variety of reasons b. Disclosure tends to be reciprocal c. Disclosure helps build relationships d. Relational satisfaction and disclosure are curvilinearly related

b. Disclosure tends to be reciprocal

Which culture fears silence as opposed to embracing it? a. Japanese b. European American c. Amish d. Native American

b. European American

Which of the following is an example of purpose/thesis for a persuasive speech? a. This afternoon, I will show you how you can mix three common household products to create your own antiseptic b. Today I will ask you to remember three steps to take to avoid identity theft c. After hearing this information, you should be eager to help take steps to change the grading system on our campus d. Our goal tonight is to honor the sacrifice made by students serving in the armed forces.

b. Today I will ask you to remember three steps to take to avoid identity theft

With whom are you most likely to stand the closest? a. a state senator from another state b. a person of the same race c. a person who is obviously physically handicapped d. a stranger

b. a person of the same race

Acme company has a mission statement that is open to interpretation. Many stakeholders identify with it. Their mission statement is a. validated b. ambiguous c. interactive d. informational

b. ambiguous

When you paraphrase the speaker's message or intent, ask questions or invite corrections, you area. a. encountering a barrier to listening b. checking your understanding or perception of the speaker c. engaging in listening for enjoyment d. employing nonverbal listening behaviors

b. checking your understanding or perception of the speaker

Which concept of group leadership assumes that interpersonal influence is the primary skill needed by an effective group leader? a. trait approach b. communicative competencies approach c. style approach d. functions approach

b. communicative competencies approach

Iakopa is good at writing and understanding literature; Marian is a whiz at mathematics and statistics; together, they make a great pair. The concept of friendship illustrated here is a. symmetry b. complimentarity c. responsiveness d. proximity

b. complimentarity

When you analyze the speaker in a situation to make judgments about the message presented you are engaging in a. active listening b. critical thinking c. second-person observation d. long-term memory

b. critical thinking

In which stage of how friends develop do people determine that they have mutual interests or other common ground? a. role-limited interaction b. friendly relations c. nascent friendship d. stabilized friendship

b. friendly relations

Audiences tend to remember and comprehend _____ better than _____ a. fun and games; courses and disciplines b. generalizations and main points; details and specific facts c. details and specific facts; generalizations and main points d. courses and disciplines; fun and games

b. generalizations and main points; details and specific facts

Using pauses, changing pitch, carefully listening to topics being discussed, and responding appropriately are skills related to what form of management within workplace communication? a. strategic ambiguity b. interaction management c. compromise d. communication analysis e. customer service encounter

b. interaction management

Which of the following is NOT a criterion for evaluating sources of information? a. is the supporting material clear? b. is the supporting material personal? c. is the supporting material verifiable? d. is the supporting material relevant?

b. is the supporting material personal?

Enunciation is a delivery term that means a. pitch and pronunciation b. pronunciation and articulation c. articulation and pitch

b. pronunciation and articulation

Which of the following terms is NOT part of the definition of communication a. process b. signs c. meaning d. messages

b. signs

Which of the following statements about verbal citations is FALSE? a. verbal citations always include the name of the source b. verbal citations include all of the information found in a written footnote c. verbal citations may or may not include the page reference d. verbal citations are required when you use a resource outside of yourself

b. verbal citations include all of the information found in a written footnote

Which of the following statements is descriptive as opposed to evaluative? a. That test was the toughest torture I've experienced b. That test made my hair stand on end c. I counted twenty questions of which I was uncertain d. I think I flunked the test because it was unfair

c. I counted twenty questions of which I was uncertain

Pointing with the index finder is regarded as very insulting in which culture? a. Argentina b. Brazil c. Kenya d. Greece e. Turkey

c. Kenya

Which testimonial evidence best meets the criteria for evaluating such evidence? a. a highly reputable chemist provides testimony about the reasons Christians should trust in Christ b. an Army officer testifies about what he heard from others about the presence of MIA's in Cambodia c. a cafeteria worker, a student, testifies about conditions in the cafeteria kitchen d. a university president tells parents about why his university is the best choice for their child

c. a cafeteria worker, a student, testifies about conditions in the cafeteria kitchen

Which of the following is most likely an example of a primary group? a. a group of workers solving a problem b. a group of students preparing a presentation c. a group of women playing cards d. a group of workers building a house

c. a group of women playing cards

If you encourage the audience to start a new behavior, your persuasive purpose is a. continuance b. deterrence c. adoption d. discontinuance

c. adoption

Nonverbal codes: a. consist of symbols and their grammatical arrangement b. are a systematic arrangement of symbols used to create meaning in the minds of another person or persons c. are all symbols that are not words, including bodily movements, the use of space and time, and sounds other than words d. are any interference in the encoding and decoding processes that reduces the clarity of the messagee. are the location where the communication takes place

c. are all symbols that are not words, including bodily movements, the use of space and time, and sounds other than words

During an interview for a waitress job, Mr. Mitchell (the interviewer) asks Kelly (the interviewee) if she is married or has any children. This is a violation of the requirement to limit questions to those regarding a. personal characteristics b. protected classes c. bona fide occupational qualifications d. reasonable public accommodations

c. bona fide occupational qualifications

EEO legislation states that interview questions must be related to a. personal characteristics b. protected class c. bona fide occupational questions d. reasonable public information

c. bona fide occupational questions

Which of the following about emotional labor is NOT true? a. emotional labor can benefit the organization b. emotional labor can benefit the client c. emotional labor can decrease turnover d. emotional labor can decrease job satisfaction

c. emotional labor can decrease turnover

Empathic listening differs from active listening in that a. active listening is one kind of empathic listening b. active and empathic listening are both purposeful c. empathic listening adds to the goal of understanding

c. empathic listening adds to the goal of understanding

Tinnitus is something that would be most likely to affect your a. nonverbal gestures b. listening c. hearing d. speaking

c. hearing

In which stage of how friends develop do people think of themselves as friends and begin to establish their own private ways of interacting? a. role-limited interaction b. friendly relations c. nascent friendship d. stabilized friendship

c. nascent friendship

three basic interpersonal needs that are satisfied through interaction with others, according to psychologist William Schultz, are a. wants, needs, and perceptions b. analysis, reasoning, and assessment c. need for inclusion, affection, and control d. assessment, control, and analysis e. control, evaluation, and assessment

c. need for inclusion, affection, and control

When you do not listen well because you are daydreaming, it is because of a. encoding b. semantic distractions c. noise d. channeling

c. noise

Which of the following would NOT be considered a leader according to the definitions presented in the text? a. a person who influences the behavior and attitudes of others through communication b. someone who becomes an informal leader by exerting influence toward achievement of a group's goal but does not hold the formal position or role c. one member persuading another to sabotage a goal d. a chair or facilitator who has been appointed or elected to their position

c. one member persuading another to sabotage a goal

The ways in which groups of people both maintain structure and order through their symbolic interactions refers to a. downward communication b. group communication c. organizational communication d. public communication

c. organizational communication

What is code sensitivity? a. a cognitive style that emphasizes open-mindedness about differences b. the frustration and early termination of communication in intercultural communication c. using words an nonverbal communication that are easy for the interpreter to understand d. assuming that others think and act as we do

c. using words an nonverbal communication that are easy for the interpreter to understand

Which of the following statements about attitudes, beliefs, and values is true? a. values are more specific than attitudes b. beliefs are more general than values c. values are deeply rooted and govern attitudes d. beliefs are predispositions to respond favorably or unfavorably to something

c. values are deeply rooted and govern attitudes

Pria's boyfriend Leonard doesn't tell her about his family anymore. This makes her upset with their relationship. What factor affecting self-disclosure can be identified here? a. Disclosure might be avoided for a variety of reasons b. Disclosure tends to be reciprocal c. Disclosure helps build relationships d. Relational satisfaction and disclosure are curvilinearly related

d. Relational satisfaction and disclosure are curvilinearly related

Which of the following is more of a long range goal than immediate purpose? a. The audience should remember the three main points b. The audience should be able to state the main contents of a standard first aid kit c. The audience should be able to demonstrate how to change a diaper without hurting the child d. The audience should read Gore's book on the environment to increase their knowledge

d. The audience should read Gore's book on the environment to increase their knowledge

Which of the following is not necessarily part of the process of listening? a. The stimuli are picked up by the ear b. The nerves sensations to the brain c. The brain assigns meaning to the stimuli d. The receiver responds with a return message

d. The receiver responds with a return message

Which of the following does NOT accurately describe what we mean when we say language is personal? a. we each have different vocabularies b. we develop our own expressions to describe our own reality c. we have different levels of experience that limit or expand our capacity to communicate ideas and things d. We each have developed language without the influence of our age, gender, or personality

d. We each have developed language without the influence of our age, gender, or personality

Which of the following best exhibits critical thinking? a. You are able to memorize what you hear b. You are able to recall most of what you listen to c. You are able to interpret what you hear and apply it to other knowledge d. You are able to use what you know to apply standards to what you hear and decide the merits of the message

d. You are able to use what you know to apply standards to what you hear and decide the merits of the message

Which of the following is a logical proof? a. You should recycle because it is good for your soul b. You should attend a bystander intervention workshop because the Women's Center Director is presenting c. You should study public speaking because the faculty has made the course a requirement d. You should use Ivory soap because it is inexpensive, antibacterial, safe and effective

d. You should use Ivory soap because it is inexpensive, antibacterial, safe and effective

In reference to chronemics, relaxed people might ___________, whereas task-oriented people ___________. a. arrive early; leave early b. arrive and leave early; arrive and leave late c. leave early; arrive late d. arrive and leave late; arrive and leave on time or early

d. arrive and leave late; arrive and leave on time or early

If someone in a marginalized group tries to fit in with the dominant group, he or she is striving for what goal of co-cultural communication. a. accommodation b. separation c. reflexivity d. assimilation

d. assimilation

Your cover letter should have which four main sections? a. need, integration, support, intent b. support, balance, desire, achievements c. interest, balance, participation, application d. attention, interest, desire, action

d. attention, interest, desire, action

Rashi and Anita marry because they are of the same cultural background. This is most likely what type of relationship? a. asymmetrical b. symmetrical c. co-cultural d. ethnocentric

d. ethnocentric

Which association is NOT a part of the textbook definition of interpersonal relationships? a. one between two or more people who are interdependent b. one between two or more people who have interacted for some period of time c. one between two or more people who use some consistent patterns of interaction d. one between two or more people who exhibit affection toward each other

d. one between two or more people who exhibit affection toward each other

Which of the following is NOT a type of interpersonal influence of power? a. reward b. punishment c. expert d. pride

d. pride

Which of the following statements about deductive arguments is FALSE? a. result in conclusion b. have three parts c. often take the form of syllogism d. require an inference

d. require an inference

A skill in critical listening in which you perceive the speaker as competent and trustworthy is referred to as: a. second-person observation b. first-person observation c. source perception d. source credibility e. verbal reasoning

d. source credibility

One of the suggestions for being a better listener in the workplace is to "plan for nuggets." The strategy recommended for doing this involves a. being empathetic when listening to others b. asking others to provide you with feedback c. considering the source of the message d. using a separate column in your notes

d. using a separate column in your notes