COMMS final exam

In general, students_________ the importance of communication skills in the workplace and________ their own communication skills.

underestimate; overestimate

All of the following are true about workplace dignity EXCEPT

workplace dignity increases worker satisfaction but does not impact an organization's productivity.

Which of the following is an example of "you" language?

"Because you pitch so slowly, the opposing team stole six bases against us."

To maintain your credibility, use proper

All of these are important for maintaining credibility.

Which of the following examples shows the dysfunctional role of a withdrawer?

Cort just agreed with what everyone said at the meeting, even though he doesn't like the direction the team is taking.

Samira needs to make a presentation to her colleagues. She should focus on

a simplified account of information that impacts the business and explains how to do their jobs.

A "low-level abstraction" is

a specific, concrete statement that refers to observable objects or events.

Which of the following is an example of asynchronous communication?

an e-mail exchange

Hiro takes pleasure in exploring ideas during meetings. He likes to discuss an idea thoroughly, being sure that all the pros and cons have been systematically considered. Only after much debate is he willing to decide on a course of action. Hiro is demonstrating the_________ style of listening.

analytical

What listening style is particularly well-suited to people working in a company's ombuds department?

analytical

Which of the following is NOT among the typical mistakes made by candidates in employment interviews?

appearing interested in the company's success

One clear way to link the familiar to the unfamiliar for an audience is to

ask for direct participation by audience members.

The impact of a presentation is greater if the information is presented

both visually and verbally.

Penka is concerned that her presentation will not be credible. To counteract this, Penka should

cite the sources of her quotations and explain the validity of the sources.

An employee who develops powerful friends throughout the company gains

connection power.

In Darlene's performance review, her supervisor pointed out that she frequently misunderstood the tasks and deadlines that had been assigned to her. The supervisor suggested that Darlene should restate, after each team meeting, what she understands her assignment to be. This strategy of rephrasing will give the supervisor a chance to correct any misconceptions. Which type of paraphrasing will Darlene be using?

content

We can change the meaning of a word with a simple change of pitch or volume. This nonverbal characteristic is called

paralanguage.

A typical briefing

focuses on preparing employees to do the job at hand.

A presentation that attempts to create a favorable image concerning a specific cause is a

goodwill speech.

Gustav talks on his iPhone while checking out library books for patrons. What form of incivility does this example show?

multicommunicating

Samar has been having difficulty hearing what people are saying at the opposite end of the table, so he has decided to begin wearing a hearing aid to assist him during sales meetings. Which of the barriers to effective listening is reflected in Samar's need for a hearing aid?

psychological barrier

The typical order of points in a status report is

purpose, current status, obstacles, next milestone, forecast for the future.

According to the functional perspective, a group's_________ functions are those that support cooperative and harmonious relationships.

relational

The comparisons you use as supporting material should possess all of the following characteristics EXCEPT

the comparisons should stretch a point.

Which of the following is defined as the act of motivating others, through communication, to voluntarily change a particular belief, attitude, or behavior?

persuasion

Which of the following is an example of a critical incident question?

"Tell me about a time when you put in extra effort to finish a project on time."

Which of the following is NOT true about cohesive teams?

Cohesive teams often make poor decisions.

The trait approach to leadership presents the idea that individuals with certain qualities will be good leaders. According to research, which of the following is the best predictor of leadership?

No personal trait has been found that can accurately predict leadership.

Which question would NOT normally be considered a bona fide occupational question?

"How did you learn to speak Russian?"

Which of the following is the best example of descriptive, not evaluative, "I" language?

"I worry when you come home late."

An interviewer responds to an interviewee's comment with silence. This is LEAST likely to mean,

"I'm ready to move on to the next topic."

What influences the rating a candidate receives in a job interview?

All of these answers are correct.

Which of the following is NOT an example of downward communication?

An employee talks to a coworker in a sneering tone of voice.

Which of the following is an effective method for managing audience questions during and after the presentation?

Anticipate likely questions.

Which of the following is NOT an aspect of an effective paraphrase?

As a listener, you should spend as much time paraphrasing and questioning as you do listening.

What is NOT among the guidelines for constructive reframing?

Ask the complainer to be quiet until they have something nice to say.

Which is true about seeking clarification?

Asking questions to seek clarification is a strategy that can pay dividends.

Each of the following is a way to demonstrate your competence EXCEPT

Attack your competitor's character.

Adam was explaining security procedures to new interns at his firm. It was difficult for the interns to understand what Adam was talking about because he used technical language they weren't familiar with. Which strategy for presenting effective training is Adam failing to use in the above situation?

Avoid jargon.

The following is NOT part of an effective approach to accepting an award.

Be sure no one upstages you by talking for longer than you do.

Which of the following characteristics is conducive to a win-win style of negotiation?

Both parties are approximately equal in power.

Business leaders in Japan, Europe, and the United States collaborated to create a universal code of business ethics known as the

Caux Round Table Principles for Business.

Which of the following is NOT true about individuals communicating in today's organizations?

Due to advanced technology, good communication skills are less important in the century than in they were in the century.

As you analyze yourself as a speaker, it is NOT recommended that you ask yourself which of the following questions?

How can I imitate my favorite public speaker?

Isla is having difficulty in putting transitions in her speech. This situation most likely shows that

Isla's ideas are not logically related.

Which of the following is an accurate statement about "uptalk"?

It gives the impression of asking questions and not being sure of one's views.

Which of the following is true of speaking notes for an extemporaneous presentation?

It is advisable to use a set of brief notes in large font

Which of the following is a disadvantage of using face-to-face communication over other communication channels?

It is often difficult to schedule a time to meet face-to-face.

Which of the following statements is true about Generation Z?

It is the first generation to have access to the Internet from a young age.

Which of the following most likely shows hostile feelings?

Jan maintains constant eye contact with Tahira as he talks to her.

Which is a guideline for designing effective visuals?

Keep the design simple.

Which of the following would be the BEST thesis statement?

Leasing your equipment can help you save money.

Which of the following is NOT associated with productive teams?

Members are told to remain quiet unless they can contribute a well-researched idea with proven results.

The generation with the most members of the U.S. labor force is

Millennials

Parinaaz grew up in India and recently moved to the United States. Although she speaks English fluently, she has a strong accent. Which of the following statements about Parinaaz is most likely true?

Parinaaz is likely to experience bias against her and greater communication problems as a result.

Which statement describes the win-win orientation to negotiating?

Participants brainstorm various means (solutions) for reaching a desired outcome (the 'end'), and pick a solution that is mutually agreeable.

Which of the following statements is true about gender and sex discrimination in the workplace?

Perceptions of differences based on biological sex, gender identity, or sexual orientation can lead to unlawfully treating someone unfavorably.

What is the recommended approach for concluding a meeting?

Point out that the meeting is close to completion, summarize the group's accomplishments, outline future actions, and thank members for having attended.

Which of the following is NOT a guideline for introducing a speaker?

Precede last names by the formal titles of "Mr." or "Dr." when you introduce men, and precede last names by first names when you introduce women.

Which of the following statements was NOT listed as a rule for using main points in a presentation?

Present more than one key idea in each main point.

Which of the following guidelines works best when rehearsing for a presentation?

Rehearse with live listeners.

Yasmine's company is flying her to China to help broker a business deal, and she knows that giving gifts is an expected part of business in the Chinese culture. Which of the following should Yasmine do?

She should research Chinese cultural gift-giving practices and choose her gift carefully.

Colleen is a millennial employee. Which of the following would most likely be true about her?

She wants to have professional and friendly communication with her supervisor.

Which of the following are accurate statements about memorized presentations?

Speakers who give memorized presentations often sound artificial.

In which of the following scenarios should Stephan take an avoidance approach to conflict?

Stephan knows that Max is so angry about the mix-up that he needs time to calm down.

Which of the following ways of saying "no" illustrates a high-context culture?

That would be difficult.

Which of the following examples show the attributes of a team instead of a group?

The employees work together to produce a collective product.

Which of the following is NOT one of the characteristics of successful teams (compared to less-productive groups) that Larson and LaFasto have identified?

The group has no structure, to allow flexibility.

Nuri works in customer service at a call center. At his performance appraisal, Nuri's manager offers this feedback on Nuri's performance over the past year: "You did a good job overall. Almost 95% of your claims were processed within one week, which is on target, and we've had no customer complaints. Well done there! You do sometimes spend more time on the phone with customers than is strictly necessary. I know it can be hard to gracefully end conversations with some people, but this is an area that we can work on together. I am a bit concerned about how you spend your break periods. It almost seems like you are addicted to those mobile games. It would be healthier for you to go outside and get some fresh air sometimes." In what way did the manager FAIL to follow the guidelines for constructive feedback?

The manager offered feedback that was not relevant to the job.

Which of the following is NOT true about using statistics in presentations?

The more statistics you use, the more interesting your speech will be.

Which of the following is a constructive norm for a team?

The team set ground rules not to interrupt a member who is sharing an idea.

Which of the following statements about race, ethnicity, and communication is true?

There are some patterns of communication that many members of various races and ethnicities share.

Which statement about the characteristics of an effective set of minutes is NOT correct?

They should provide a detailed account of each speaker's opinions.

Which of the following is NOT a guideline for using quotations during a presentation?

Use lengthy quotations often, always keeping their original form.

Which is NOT a true statement about visual aids?

Visuals often reduce listener recall.

Which of the following statements is true about styles of dress?

When doing business abroad, it is best to err on the side of conservative dress.

Which of the following statements best describes job-related conflicts?

Whether a conflict diminishes or improves organizational effectiveness depends on how the conflict is handled.

To help anticipate what questions will be asked during your presentation, which of the following questions should you ask yourself?

Will the audience find parts of my subject matter difficult to understand?

Which of the following is NOT an accurate statement?

Workers in high-tech fields do not need good communication skills.

Which of the following is not true about organizational culture?

Workers who do not conform to their organization's culture are rewarded.

Which of the following statements is TRUE?

You cannot not communicate.

When a person is silent, how should you interpret this?

You should know that the meaning varies depending on the culture, the context, and the individual.

You have just been hired as a manager. Unwisely, you want to send the message to anyone who comes to talk to you that you are in charge. How would you arrange your office?

You would sit behind a large desk while the visitor sits in a chair on the other side of the desk more than four feet away from you.

Which is NOT true about disfluencies?

Your audience will notice each disfluency, even if you speak only one or two of them.

A "high-level abstraction" is

a broad, general statement.

A feasibility report typically contains all of the following elements EXCEPT

a humorous opening line.

Which discussion method tends to result in unbalanced participation?

a loosely structured informal meeting

If you set the proper tone in an introduction, you establish

a rapport with your listeners.

What are the four parts of a standard agenda for a meeting held according to parliamentary procedure?

a reading of the minutes, reports, unfinished business, and new business

A coworker tells you: "It makes me really mad when my boss strolls past my desk and says, 'Okay, honey, let's get down to work.' I am not his honey!" In this context, the word "honey" is

a trigger word.

An attack on an individual's integrity of character is a(n)_________ attack.

ad hominem

The purpose of a proposal is to

advocate that your audience take specific action

The most effective way to begin a presentation is

after you pause and look at the audience.

When you are trying to summarize a large amount of information, yet make your meaning clear, you can often achieve maximum clarity by using

an abstract overview followed by specific details.

After listening to Takumi's introduction, the audience clearly knew what his talk was about but expected it to be rather boring. Which of the following did Takumi most likely fail to address effectively in his introduction?

attention-getter

Which of the following is NOT a demographic characteristic of an audience?

audience size

In conversation, the best guide for eye contact across all cultures is

be aware of cultural variations in eye contact.

After signing a major public relations contract with the city, Leon presented few informal remarks to his team, outlining what he expected from them in this future endeavor. Which type of presentation did Leon deliver?

briefing

The characteristics of an effective transition include all the following EXCEPT

calling attention to itself.

Most employment interview questions fall into five categories. Two of these categories are educational background and work experience. What are the other three?

career goals, personal traits, and knowledge of the organization and the job

Post-meeting follow-up activities should include all of the following EXCEPT

chastising members who were not present at the last meeting.

All of the following approaches will help your audience understand and remember the material you present in your training session EXCEPT

choose only one approach and stick to it.

According to corporate recruiters, which of the following is one of the main factors that contributes to job success?

communication skills

If your audience is trying to decide between competing proposals, you should use a_________ pattern of organization

comparative advantages

All of the following are elements of a status report EXCEPT

compare the advantages of your product versus other products.

A statement such as "I don't care what you think is going to work best, we are either going to go with my proposal or forget about the whole thing" is an example of which of the following approaches to conflict?

competing

Many people believe that_________ is the best approach to conflict because, in the short-term, you might get the results you want. However, this approach to conflict often results in a number of long-term costs.

competing

You are babysitting your 3-year-old niece. As you approach a busy street, you reach out to hold her hand, and tell her to stop, look, and listen before crossing. She breaks away from you and starts to run into the street. Which conflict management style would you recommend for responding to this situation?

competing

Kat is the coach of a high school gymnastics team that has been extremely successful over the past 12 years. Her leadership varies, depending on the nature of the task confronting the athletes. When they must do something they don't want to do, she exerts position power by using an autocratic style. But, when the goal is just to have fun, she allows the team to have as much say as possible. Kat manages from a_________blank perspective.

contingency

An "authoritarian" manager tends to

control employees.

An advantage of "powerful" speech is that it

creates an impression that you are a person with authority and conviction.

What form of organization is reflected by the following thesis? "I think you'll agree that the model ABX7565 meets your stated needs. It's economical, reliable, and fast."

criteria satisfaction

Which of the following is NOT a trait of an unpleasant coworker?

delivering constructive criticism

All of the following are characteristics of effective notes for extemporaneous presentations EXCEPT

detailed.

"We seem to be repeating ourselves"; "At this point, we're supposed to be setting criteria, not proposing solutions"; "We've heard from only two members so far"; or "We forgot to complete our analysis of the survey results." These remarks illustrate the________ task function.

diagnoser

Kio was injured while performing a safety inspection at the chemical plant he worked for, and he was taken to the emergency room. The doctor asked him a number of questions about his injuries to determine the proper course of action for treatment. Which type of information-gathering interviews did Kio's doctor perform?

diagnostic

All of the following presentation styles are used in business and professional presentations EXCEPT

dialogue.

Orlando runs a small accounting firm, and he will be hosting a meeting at his office in to discuss some changes to company policy. What does Orlando need to do before the meeting?

distribute an agenda

Differences in language use between men and women

do not characterize all men and women.

Gary is dean of students at Cascades University. He has just e-mailed to explain what everyone's responsibilities will be during orientation. Gary has engaged in_________ communication.

downward

To conclude your speech effectively,

drop the pitch of your voice to signal you've finished your remarks.

One approach to learning about the culture of an organization that would probably not be helpful is

during your job interview, ask the interviewer if the company treats its employees respectfully.

When a group uses the nominal group technique,

each member privately rank-orders the ideas that have been posted.

Ashraf accidentally drops Ceil's favorite glass vase, which crashes into fragments on the kitchen floor. Ceil screams, "You clod!" Ashraf retorts, "I didn't drop it on purpose, you witch!" This conflict is focusing on

ego/identity issues.

According to a recent survey, what is the most important factor shaping a hiring decision?

employment interview

Robert was listening to the instructions provided by his boss. However, it was difficult to hear each step because Caitlin and Josh were engaged in a discussion close by. Which barrier to effective listening was hindering Robert's ability to listen to his boss?

environmental

Rafael is taking an online communication class this semester. Today, he is frustrated because the server is down and he cannot complete the quiz on listening that is due by 5:00 P.M. Which barrier to effective listening does this situation illustrate?

environmental barrier

Attitudes of superiority increases defensiveness; attitudes of_________ tend to lessen defensiveness.

equality

During the introduction to her presentation about ergonomics, Jenna remarks: "I've completed two college courses that focus on ergonomic principles." Which function of an introduction does this statement help Jenna achieve?

establishing the speaker's qualifications

The channel of communication that has the highest level of nonverbal "richness" is

face-to-face communication.

Which type of story can be used not only to add interest, but also as proof of your point?

factual

Jeannine has been scheduled to attend a meeting that will cover only trivial matters. Jeannine does not want to waste time and is trying to decide how to respond. Which action would NOT be recommended?

failing to show up at the meeting

A(n)_________ report evaluates various potential actions and recommends one of the courses of action.

feasibility

A_________ is most effective for showing the correlation between two or more trends.

graph

Rob has been asked to provide a presentation to a group of investors. Rob wants to send a significant amount of statistical information home with the investors so they can refer back to it later. Which of the following visuals would best help Rob achieve this purpose?

handouts

Cultures that rely heavily on subtle nonverbal cues to convey meaning have a_________ orientation.

high-context

"You should write a good cover letter" is an example of

high-level abstraction.

When you are speaking to a group of 15 people, which of the following room arrangements should you choose?

horseshoe

When first-generation college students from working-class backgrounds arrive at college, which one of the following skills are they likely to be proficient in?

how to follow rules

It is important to Mikhail to be seen by his coworkers as an intelligent, serious person. In his speech and written communication with them, he makes a point of avoiding contractions and using sophisticated words and phrases. This is an example of

identity management.

Before the COVID-19 pandemic, Dell had approximately_________ of its employees working from home; After normal operations resume, it plans to have_________ of its workforce work virtually.

idk but not 30% ; 80%

Bettina was asked to give a presentation to a group of potential investors. She wouldn't find out what topics they wanted her to discuss until she collected their questions a few moments before the presentation. What type of delivery must Bettina use in this situation?

impromptu

Which of the following is NOT an equivocal phrase for expressing time?

in two minutes

Which of the following is NOT a typical advantage of a group?

increase in members' salaries

Shane knew that he was not supposed to ask interviewees whether they had children. However, he found that if he asked them what they spent most of their time on outside of work, it became obvious from their answers whether they had children. What type of question is Shane using in this example?

indirect

During her presentation, Jana wants to convey complex information using various charts and lists. However, she wants to combine all this information into one visual. Which of the following would enable her to do this?

infographic

Katrina writes novels. Two or three times a year, she goes to writers' workshops, where she learns about different writing techniques. These workshops are an example of which type of meeting?

information-sharing

Culture refers to all of the following except

inherited and innate characteristics.

All of the following characteristics can help define culture except

innate characteristics

Felix needs to know how many people will be attending the company's lunch seminar so he can order enough food. He sends an e-mail to his coworkers asking them to let him know if they will be coming and whether or not they have any dietary restrictions. This is an example of

instrumental communication.

Professor O'Malley tells his students that they are to submit a draft of their term paper during the fourth week of the semester. Gloria responds, "So, as I understand it, your main reason for collecting our drafts is so that you can see whether we have found enough valid references." Which type of paraphrasing is Gloria using?

intent

Heather, Lenore, and Germaine are in the business of making and streaming humorous videos on the Internet. Heather writes the scripts, Lenore creates the costumes and props, Germaine handles the video editing, and they all collaborate on the acting. If any one of them were to leave the group, it would cease to function properly. This demonstrates which key characteristic of a workgroup?

interdependence

The most straightforward approach for organizing a proposal is to

introduce a problem and provide a solution

The three main parts of a speech are:

introduction; body; conclusion.

Communication is

irreversible

An interactive presentation

is common in sales settings.

All of the following are true about strategic communication EXCEPT

it is unethical to use communication strategies to achieve our goals.

A disadvantage of using a flip chart is that

it may be too small for people in the back of the audience to see clearly.

If you make a mistake while you're delivering a presentation, it is best to

just keep speaking, correcting only obvious mistakes.

What type of webinar shares free content with the purpose of collecting participants' information?

lead generation

If you accidentally utter a phrase that pulls someone's trigger and causes them to have a strong emotional reaction, your best response is to

let them finish their emotional outburst without interruption.

A survey of 1,000 executives ranked_________ as the top skill of an ideal manager.

listening

If your purpose in the introduction is to surprise the audience in order to get their attention, which of the following types of opening statements would you most likely use?

making a startling statement

Katie is a supervisor for a calling center. She is experiencing a number of problems with her subordinates. They often bungle the instruction she provides, which results in additional work for her. After researching this problem, Katie determined that her instructions were being misinterpreted because she was giving instructions while the phones were ringing and the employees were filling out their timesheets. Which barrier to effective listening is the cause of Katie's problem?

message overload

Which type of interview is the most appropriate if you want to give direction to the interview but still allow for open-ended discussion of your chosen topics?

moderately structured

Skylar is a very organized and timely individual. He always shows up for meetings 15 minutes early. He frowns upon colleagues who fail to arrive on time. Which orientation toward time would most accurately describe Skylar's behavior?

monochronic

A presentation that attempts to generate enthusiasm is a

motivational speech.

Structured interviews

obtain answers to standardized responses from a large number of people.

Speakers of nonstandard dialects of English are

often recommended for lower-level jobs than speakers of standard English.

Tucker was interviewing for a sales position with a local pharmaceutical company. During the interview, he was asked a significant number of demanding questions that warranted complex, detailed responses. Which type of questions was the interviewer ask

open

The statement "Communication is unavoidable" means that

people will probably attach meaning to your actions, even when you don't intend to communicate something.

All of the following are strategies for avoiding presentation software catastrophes EXCEPT

plan to use a live Internet connection to access your visuals

A small team of salespeople receives several negative reviews from customers about their current product, so they decide to have a meeting to develop potential solutions to eliminate the existing flaws. As a result of their meeting, the company implements the suggestions they offered, which leads to a significant increase in sales. The meeting held by the salespeople would be best described as a(n)

problem-solving meeting.

Various forms of sexual harassment can exist in any work setting. If Tony expected sexual favors from Judith in return for a promotion to assistant coordinator of the sales division, which type of sexual harassment would be involved?

quid pro quo

Which of the following nonverbal behaviors are strongly linked to greater career success? Choose all that apply.

quiz 4 question 1

One characteristic of a feminine style of communication is

rapport talk.

Which basic functions should be included in the opening phase of an interview?

rapport, orientation, and motivation

One of the primary intended purposes of ritual activity meetings is to

reaffirm members' commitment.

When coach Corazon uses a cliché such as "Let's push the envelope," her players

receive a vague idea that they should try harder

Self-centered listeners

receive low ratings for social attractiveness.

Rodayne's friends say he is an excellent communicator. His listening ability has helped him develop and maintain a number of positive relationships, and he is extremely sensitive to the feelings and ideas of others. Which listening style preference do Rodayne's actions illustrate?

relational

If Estella refers questions from individual group members back to the entire group instead of answering them herself, she is using_________ questions.

relay

If a company conducts focus-group interviews with consumers to discover desired improvements for a product, which type of information-gathering interview is the company performing?

research

If a meeting served a social rather than a task function, it would be best described as a(n)

ritual activity.

Persuasive presentations differ from informative presentations because they

seek to change an audience's belief, attitude, or behavior

Elena will be giving a speech to a mixed audience of experts and nonexperts. Considering this, which of the following should Elena do?

select a few key points that will help the nonexperts understand the topic

According to Blake and Mouton's leadership grid, the most effective leaders

show a high concern for both product and people.

"All medical facilities are designed with three essential parts: the admissions desk, the examining room, and the doctor's office." This thesis statement reflects which type of organizational pattern?

spatial

Possible strategies of working with a poor listener include all BUT

speak louder.

As you begin to develop your presentation, you should determine whom you want to influence and what reaction you want from them. This is called a_________.

specific goal

Having mental "spare time" while listening is the result of

speech rates of 125 words per minute and thought rates of 500 words per minute.

When citing a source in a presentation, state your point then

state the content of your citation

During a presentation, all of the following are acceptable ways to define a word EXCEPT

substituting an acronym for the word.

After a performance evaluation, it is common for the manager to_________ in order to facilitate future evaluations.

summarize the interview in writing

When you are presenting an idea to others, it is helpful to start with an abstract generalization that gives a broad picture of your idea and then to

support it with specific examples and details

Sopheak is a team leader at a software development company. Today he is meeting with Vanya, the human resources director, to review the laws and company guidelines regarding hiring. Vanya has a lot of detailed information to share, information that Sopheak will need to remember as he hires people in the months to come. In a situation like this, which technique for effective listening is particularly useful?

taking notes

Summarizer and opinion seeker are examples of_________ roles.

task

If you find it difficult to listen patiently when you believe that people are not efficient or are not promptly getting to the point during conversations, which listening style preference would you be using?

task-oriented

Applications such as Cisco Jabber and Slack that offer team members the ability to stay connected, share files, and work across multiple devices are

team communication devices.

All of the following are effective ways to gain recognition from your boss except

tell the boss that you deserve most of the credit for what was a team project.

Zehra was born to a Syrian refugee living in Turkey and was adopted as a baby by a couple living in the United States. As an adult, she moves to Wales for a job. Zehra is most likely to hold beliefs and adhere to norms that belong to the culture in

the United States.

In a recent survey of millennial employees, the overriding characteristic identified that is necessary for all employees was

the ability to work well with others.

You are likely to feel a strong sense of cohesiveness with your group when

the assignment your team is working on is complex, so you need to rely on research done by other team members.

One survey indicates that the leading factor shaping interviewers' initial impressions of candidates is

the clothing the candidate wears to the interview.

The "functional perspective" of group communication teaches that

the functions necessary for getting a job done can be shared among group members.

Sonakshi was just asked to send an e-mail to all of the company's department heads with information on this year's budget. To identify the department heads, Sonakshi should use

the organizational chart.

You should handle decisions without a meeting when

there is only one correct answer to the question under consideration.

If you were giving a presentation and your primary goal was to expand your audience's existing knowledge on a topic, which of the following types of general purposes would you be using?

to inform

One good reason to take an avoidant approach to conflict is

to let others cool down temporarily before tackling the issue.

Ellie's advertising division has been asked to provide a presentation regarding the three major media options they provide: print, television, and Internet. Which of the following would be the most appropriate organizational pattern for this presentation?

topical

Which of the following is NOT one of the three main strategic communication goals?

unintended communication

Design that is intended to be accessible to everyone is referred to as

universal design.

If a supervisor decides to drop by and informally talk to their subordinates to find out how satisfied they are with their jobs, which interview approach is the supervisor most likely using?

unstructured

John is the leader of a small work team that is responsible for developing new safety standards for a small construction company. The group has been having difficulty developing new standards because John's instructions have been extremely unclear. He has stated a general goal, but he has not given the group any specific directions. John could probably improve this group's ability to complete its task if he would_________

use higher-level abstraction to present the overall goal, followed by lower-level abstractions when he explains exactly how to complete the task

Immediacy deals with

verbal and nonverbal behaviors that indicate closeness and liking

Overuse of virtual communication platforms can lead to

virtual meeting fatigue.

A lean channel is best when you

want your communication to be efficient.

According to Peter Drucker, a management expert, effective communication is

wasted if the receiver does not listen well.

Collaborative, interactive websites that allow team members to add, edit, delete, and share content are

wikis

Active listening occurs whenever

you are attentive to the verbal and nonverbal information being shared by a speaker.

All of the following are advantages of using large sticky notes on a whiteboard EXCEPT

you will not need to turn your back to the audience.

Which of the following can be characterized as a descriptive "I" statement?

"I'm worried about the way our customers will react to your report if it contains any errors."

What is normally a lawful question for an interviewer to ask during an employment interview (not as verification submitted after employment)?

"If the company pays for additional schooling, what courses would you like to take?"

Which of the following does NOT demonstrate an oral speaking style?

"It should be noted that, while studying for an examination, a student must not..."

Imagine that you are an advertising agency executive meeting with a client to discuss a new campaign. The client says "We were thinking of a series of fast-paced, colorful videos with people dancing, or something like that." Choose the option below that paraphrases the intent of the client's message.

"It sounds like what is important to you is that the campaign is bold and exciting."

Which of the following best exemplifies a reverse question?

"That is a great question, Fatima. What system would you suggest we implement?"

Which of the following is an example of a leading question?

"You can work late next week, right?"

Which of the following statements would be appropriate in the conclusion of a presentation? Check all that apply.

-"As I asked at the beginning of my talk, why does the government process take so long?" -"So now I ask you to go out and vote for the school referendum." -"You can continue doing business as usual or take a risk, be bold, and do more."

Which of the following are accurate statements about presentations?

-A talk can be effective without being flawless. -Rehearsing your presentation can make it better, but it will never make it perfect. -Most listeners will not notice if you rearrange an idea during a presentation.

Which of the following are effective confidence-building strategies for giving a presentation?

-Before a presentation, walk around to burn off excess nervous energy. -Before speaking, walk around the room and talk with people.

Which of the following are helpful tips for the host and speakers in press conferences?

-Identify talking points. -Consider using visual aids. -Anticipate answers for a variety of questions.

Which of the following are helpful tips for rehearsing a presentation?

-If possible, rehearse in the room where you will actually speak. -As you rehearse, make sure all your equipment works correctly. -If possible, rehearse before a live audience.

Which of the following are accurate statements about servant leadership? Check all that apply.

-It often improves the ethical behavior of employees. -It is likely to boost employee performance.

Which of the following are examples of successfully preparing to negotiate?

-Mateo does extensive research about Japanese culture before negotiating with Kiyoshi Enterprises. -Hoshi made a mental note to use "I" language during negotiations. -Honoka makes a list of goals her company wants to achieve before negotiations.

When speaking to an international audience, you should

-peak more slowly than usual. -use handouts. -consult with a coach ahead of time.

Which of the following are correct ways of showing statistics in a presentation?

150,000 people

Research indicates that at some companies employees spend_________ of the workweek on the phone, in meetings, and communicating by email.

80%

Why should a meeting leader create a new agenda following a completed meeting?

A new agenda allows the leader to list any items that were not fully addressed during the concluded meeting so that they can be discussed at the next meeting.

Which of the following would NOT be an appropriate way to manage questions from the audience?

Address your answer only to the individual who is asking the question.

Which of the following is something to avoid when building intergenerational relationships?

Adopt generational slang and jargon.