Communicating Effectively Chapters 1-15
In a full-sentence outline, Kasey notes that his novel ending will be, "Who knows? Your vote could be the deciding factor in who our next senator is!" How would this appear in a keyword outline?
"Your vote could decide our next senator."
Offers alternatives that incorporate member input
compromiser
Microsoft PowerPoint is an example of a(n) ______.
computer-generated multimedia aid
Selective attention occurs when a person ______.
concentrates on only one part of the environment
When a friend feels differently about the informal meaning of a word than you do based on your personal experiences with the word, you are disagreeing on the word's ______.
connotation
A group of friends agrees that it is rude to text at the table while they're out to dinner together. This is an example of a ______.
constitutive rule
An advantage of nonverbal communication over verbal communication is that it ______.
conveys relationships
Which of the following is considered a boundary-spanning role?
coordinator
When considering selective memory, it is important to note that memory is largely ______.
creative
Simone and Nan have had a long workplace friendship, based on their mutual commitment to their children's involvement in soccer in their K-12 years. Now Simone's children are in college on soccer scholarships—active, happy, and excelling—while Nan's daughter lives at home and is unemployed. They are both disengaging from the relationship by talking only about work-related tasks, an approach called ______.
depersonalization
Juan just transferred to a new university, and he was looking forward to joining sports, clubs, and organizations. However, he was denied the opportunity to join a group that was seemingly open to everyone. He thinks it is because he is Hispanic. Juan suspects he is a victim of ______.
discrimination
Which type of listening requires avoiding a judgmental response?
empathic
listening to a friend who wants advice
empathic listening
The saturated self can also be described as the ______ self.
expanded
What type of informative presentation would work best if you wanted to give a speech on Stephen Hawking's relatively new and controversial statement that "there are no black holes"?
exploratory
Someone referring to a word's denotative meaning is describing the word's ______.
formal definition
Keeps communication open among members
gatekeeper
The impact of ______ is an unstoppable process that exposes people to new and different accents, dialects, and languages.
globalization
When we let our perceptions of only one positive trait, like physical attractiveness, influence our perceptions of a person we are demonstrating which effect?
halo effect
A boss is purposely late to a meeting with her employees. She is using chronemics to communicate ______.
her time is more valuable than her employees' time
At family gatherings, Celine's relatives ask if she is dating and when she will settle down, get married, and have children. They ask if she has ever taken a romantic interest in her male friend and neighbor, Aaron. A number of her aunts have offered to set her up with "nice boys" from church. Celine's relatives' comments and offers are ______.
heterosexist
Erica has just started a new job, and she feels lost because her team members are using terminology she is not familiar with. What is another name for this terminology?
jargon
Jayden learns best when they role play scenarios or get to work with their hands. Jayden is most likely which type of learner?
kinesthetic
John Dewey, an important American philosopher of education and communication theory, wrote in 1927 that ______ was a crucial skill to participate in democracy and resolve social problems.
listening
It is important to have a(n)______, which is what you are trying to accomplish with listening in a particular context or situation.
listening goal
If a speaker is trying to figure out how to start their speech using Monroe's motivated sequence, they should consider ways to ______.
make the audience aware of the problem
Speeches given in more formal settings that require a high amount of precision typically involve ______ delivery.
manuscript
A student's oral presentation to classmates is a form of what kind of communicaton?
public
One person speaks to people as a body unified by some common interest.
public
A person who intentionally tells a lie to another person is violating which maxim of the cooperative principle?
quality
Which maxim of the cooperation principle assumes that messages will be truthful?
quality
occurs immediately, with no delay
real time
A person communicates with a friend differently than with a teacher. This describes the ______ level of interpretation, according to the coordinated management of meaning (CMM) theory.
relationship
The key feature of interpersonal communication is that people approach each other as individuals in a ______.
relationship
Saying that you'd like two hotdogs while holding up two fingers exemplifies how nonverbal communication may ______ verbal communication.
repeat
We rely on ______ when we use mental structures from past experiences to help us perceive current and future stimuli.
schemas
Christina is presented with arguments for and against a proposed new law but "hears only what she wants to hear." This demonstrates ______.
selective perception
In U.S. culture, appropriate eye contact signifies that a person is particularly ______.
sincere
Anything in your environment that has the potential to distract you is a(n) ______ distraction.
situational
"If we don't get youth crime under control, our streets will become war zones."
slippery slope
People work together to achieve a common purpose.
small group
Standpoint theory emphasizes the role of ______ on our perception and construction of the world.
social groups
After meeting Sonia's partner for the first time, her father says, "I don't think you two are a good match." Even though her father's opinion is important, Sonia evaluates the relationship and decides she has never been happier. Eventually, she moves in with her partner. This is an example of a(n) ______ turning point.
social network
Considering the "generalized other" means we are thinking about how our ______ view(s) us.
society
Hearing is what happens when ______ are received by the ear and brain.
sound waves
When you have regular interactions with your coworkers as a result of employment at the same organization, you are developing ______.
workplace relationships
becomes intimate quickly, but loses momentum
accelerated-arrested
______ refers to the idea of being able to balance the delivery needs of all types of audiences, including future audiences.
Convergence
Race is the categorization of people based on physical characteristics, such as skin color, dimensions of the human face, and hair, and ethnicity refers to one's religious beliefs.
False
The study of body movement, including both posture and gestures, refers to what nonverbal communication code?
Kinesics
Which of the following actions is an example of a relational communication competency?
Managing interactions among group members
Which statement best describes the looking-glass self?
Self is shaped by interactions with others and others' perceptions of us.
According to George H. Mead, the self is composed of which two complementary parts?
a part that does and a part that judges
Which of the following scenarios best demonstrates listening?
You don't understand something your professor just said, so you raise your hand to ask for clarification.
Computer-mediated communication (CMC) allows users to present a carefully crafted image of the self and also gives them the capability to ______ that image.
change
When using the sufficiency of evidence strategy, you should provide enough evidence to ______.
help the audience understand your view
Listening to a ______ requires critical listening.
political debate
Individualism focuses on ______.
the immediate family
Which of the following statements represents a call to action as it would appear in a keyword outline?
"advocate preservation of Franklin's legacy"
Which person is engaging in negative verbal communication?
An employee says to the supervisor, "Filling out these reports wastes my time. I can't believe you would ask us to spend our time on these."
When his group members begin to argue about the most efficient way to organize data, Dante plays on his phone because he feels the conflict is over a trivial detail. Other group members become irritated, stating that he doesn't care about the group or the task they must complete. What conflict-handling style is Dante using?
Avoiding
As a group leader, what should you keep in mind for work environments used for brainstorming?
Be sure chairs are comfortable.
______ can be a listening problem when we make conclusions before we have all of the facts.
Bias
Which country is an example of a high-context culture?
China
______ describes communication among people from a variety of different cultures.
Co-cultural communication
______ refers to the rules of living and functioning in a particular society.
Culture
Which persuasive strategy demonstrates that the rewards of a particular action outweigh the energy needed to comply with a call to action?
Demonstrating cost-benefits.
The New Media Tradition is also called the ______.
Digital Tradition
______ is a term used to describe the unique differences in people.
Diversity
According to Mead and symbolic interactionism, self-reflection is a completely internal process requiring no social interaction.
False
Allie is not sure which winter holiday her new classmate might celebrate. If Allie checks with her teacher before saying "Merry Christmas" to her classmate, this interaction would be an example of a direct approach of perception checking.
False
Appreciative listening does not require effort.
False
Communication simply conveys information about the world "as it is."
False
Considering whether your audience is likely to have a sense of humor is a good example of what it means to consider your audience when choosing a presentation topic.
False
Copying down a lecture verbatim (that is, exactly as you heard it) helps you to remember the content of that lecture.
False
Cultural awareness is an important skill to learn because it ensures positive responses from people of other cultures.
False
Emblems are universal across cultures.
False
Expressing concerns directly, openly, and clearly with your superiors because you believe they will take your concerns seriously is known as lateral dissent.
False
If you meet someone online you will get a very different impression of them than you would if you met them in person.
False
If your audience is interested in your topic, it is not necessary for you to be interested in it.
False
When outlining, you only need to include in-text citations in you full-sentence outline.
False
While communication metaphors have evolved, standards for ethical communication have continued to follow traditional criteria.
False
Workplace dissent is a disruptive force that weakens the culture and cohesion of any workplace.
False
Which of the following statements is true regarding the format of an outline?
If you have an "A" in your outline, you must have a "B."
What is the advantage of using a full-sentence outline?
It allows you to fully develop your main ideas during the planning stages of the speech.
Being uneasy about effectively listening to detailed instructions from a superior is an example of ______.
Listening anxiety
______ occur(s) when a listener's fear triggers an inability to process and interpret messages being sent by others.
Listening anxiety
Which of the following elements is often ignored as an important part of a leader's responsibility?
Meeting Environment
Which of the following organizational patterns always consists of five distinctive steps?
Monroe's Motivated Sequence
Interactivity, personalization, creativity, flexibility, and continual evolution are the characteristics of ______.
New Media
______ are a type of schema that helps us answer the question of "What is it?" when we interact with people or in a social situation.
Prototypes
In his group, Humberto plays a boundary-spanning role. Which of the following tasks would he likely engage in to fulfill this role?
Publicizing the group's mission to others
What is the difference between sex and gender?
Sex is biological; gender is social.
Deepika, Mayim, and Jezebel are all working together on a small volunteer committee that is planning a fundraising event for a local nonprofit. Since Deepika is a public relations professional, she leads efforts to publicize the event. Mayim, a web designer, is creating a website and leading discussions on handling payments through the website. Jezebel, who works as an event planner, is handling the logistics for the actual event. What are these three exhibiting?
Shared leadership approach
Which scenario best illustrates the dichotomy between agency and constraint?
Siena can date, but she has to be home by midnight.
What term refers to classifying people based on the shape of their body?
Somatyping
______ occur(s) when the person or mediated message we are listening to exhibits a behavior that inhibits our ability to listen.
Source distractions
At weddings in some countries, the people getting married kiss. At traditional South Korean weddings, the people getting married bow to each other instead of kissing. What describes the differences in touch in these two instances?
South Korea is a noncontact culture.
Kelli is running for student government president and has been asked to present the case for her election at a special event hosted by the Greek organizations on campus. She is nervous about giving her speech in an auditorium since there are expected to be several hundred people present. Which type of anxiety is Kelli likely experiencing?
State CA
______ can be positive or negative.
Stereotypes
Which of the following is an example of a speech that centers on a question of policy?
Students who have achieved a B or higher in geometry class should no longer have to take more advanced math courses.
Which statement is true regarding symbols?
Symbols are effective only when there is shared understanding of their meaning.
Employees deviate from workplace norms to see whether the source will notice.
Testing strategy
When viewing a photo, you notice that a person in a group of people is not smiling and appears to be standing off from the rest of the group. What nonverbal message might this indicate?
The person does not feel close to the others in the photo.
What technological development did Johannes Gutenberg contribute to the development of a new communication tradition?
The printing press
Lisa says, "Chill out, Mom" sternly when her mother scolds Lisa's six-year-old son, Lucas. Which of these is true of this transaction?
The relationship dimension of Lisa's message indicates Lisa feels equal or superior to her mother in this situation.
Riku is preparing a presentation on antibiotic resistance for his communication class. He assumes his classmates have all heard of antibiotics and most have probably taken them. What is his best course of action when deciding whether to cite a source defining his terms?
There is no clear-cut answer to whether this is common knowledge, so Riku should define antibiotic resistance and cite a source.
Which of the following statements regarding those who use a dominating conflict-handling style is true?
They risk alienating their group members.
Which of the following statements is true of avatars and their role in nonverbal communication?
They serve as extensions of users' nonverbal cues.
______ refers to a constant state of fear or anxiety related to speaking in public.
Trait CA
Clothing functions as a part of the nonverbal code of your physical appearance.
True
If you discover that you have more time for your presentation than you initially thought, a good way to expand your presentation is to add a Q&A session at the end of your speech to engage your listeners more fully.
True
In order to avoid plagarism, it is important to cite summaries of your sources even if the language of the summary is entirely your own.
True
Listening is associated with success in both your education and your career.
True
Neutralization and masking are common facial management techniques.
True
Nonverbal communication is considered more authentic than verbal communication.
True
Portrayals of different people and groups of people in media messages influence how we perceive and evaluate ourselves.
True
Proximity is the physical and virtual distance between two people.
True
Using filler words such as "um," "like," and "you know," can create a source distraction for a listener.
True
When someone uses an analog code to communicate, that person is using nonverbal communication.
True
When we rely on earlier experiences to determine what to do and what to expect next, it is called a script.
True
Words are symbols that represent ideas, people, places, or concepts.
True
You can hear without listening.
True
Your thesis statement should be revealed in your speech's introduction.
True
Which example best illustrates the concept of interpretation?
When Viera sees an online post from her nephew stating, "It's happening!," she get excited, believing he got the job he interviewed for.
When your friend tells you a joke, you laugh, tell them how funny you thought it was, smile, and then tell them another joke you heard recently. According to scholar Erving Goffman, which of the following signals refers to the expression that you give off in sign activity?
Your smile
Which of these is a form of mediated communication?
a text message from your mom
"My opponent can't even manage to comb her hair. How can we expect her to run a city competently?"
ad hominem
One form of negative verbal participation is ______.
aggressiveness
Lara is with her sister when she learns a close friend has died. Her sister immediately hugs her and holds her tight. Lara's sister is using ______ code to communicate.
analog
a story told using detail, imagery, or humor
anecdote
Seeking information about a possible job is part of which stage of workplace socialization?
anticipatory stage
Listening to music is a common example of ______ listening.
appreciative
watching a show on a streaming service
appreciative listening
To properly interpret a message, you should ______.
ask questions
What level of organizational culture are beliefs and perceptions that workers have about themselves, relationships with co-workers, and the workplace?
assumptions
People can visually express human characteristics and nonverbal signals through digital ______.
avatars
Which of the following actions would help you to better remember a speech?
avoiding verbatim recording
According to the coordinated management of meaning (CMM) theory, the first level of interpretation is ______.
content
listening to a political candidate's speech
critical listening
Willow gives a(n) ______ informative presentation when she shows how to make guacamole from scratch.
demonstrative
Personal computers became available when Connie was in her 30s. She didn't have a mobile phone until she was almost 50. Connie is considered a ______.
digital immigrant
Handling seemingly contradictory information is important to cognitive complexity because it ______.
discourages overly simplistic perceptions of others
Which type of listening involves the ability to understand the different stimuli around us to process the meaning?
discriminative
Expressing your concerns about workplace problems with people who do not work with you is called ______ dissent.
displaced
When a person travels to different communities specifically to listen to the concerns and ideas of the people who live there, that is called ______.
embarking on a listening tour
Ensures members have a satisfying group experience
encourager
James gives an informative speech on air pollution. One other student has already presented on this topic, but James reasons it can't hurt to hear it a second time. He doesn't change much about his topic from what the other speaker presented. James is failing to ______ his audience.
engage
The ______ cultural imperative is concerned with studying communication, culture, and diversity so we can do what is right.
ethical
Which cultural imperative would guide you in doing what is right versus what is wrong in various communication contexts?
ethical
If a person's belief in their own culture is so strong that they feel negative toward other cultures, that person is ______.
ethnocentric
Inductive reasoning is most often used when crafting an argument by ______.
example
When giving a persuasive speech, Johnathan argues a larger claim and then supports this argument with several instances that exemplify this argument. He is making an argument by ______.
example
Morgan is giving a speech in which she is arguing that Pluto is actually a planet. Morgan's speech centers on a question of ______.
fact
Odetta is staying with her grandchildren, Evan and Stella, in their home while their parents are on a cruise. The first night alone with the children, Evan asks if they can watch a movie together. Odetta tells Evan and Stella that when she was their age she had to go to a movie theatre and pay money to see a movie. "Every time?" asks Stella. Odetta laughs and explains that people didn't watch movies over and over because they did have to pay every time. "I didn't know that!" says Evan. "I've seen Star Wars like a hundred times! Think how much that would cost!" What characteristic of new media does this scenario illustrate?
flexible
Which term reflects the use of inclusive language?
flight attendant
Carl does not have time to write his final history paper, but his girlfriend Linda has taken the class and offers to give him her A paper to submit as his own. If Carl accepts Linda's offer, he will be engaging in ______.
global plagiarism
Aristotle's concept of ethos incorporates which of the following qualities?
goodwill
If someone refers to an error in syntax, that person is referring to an error related to ______.
grammar
Young-hee has a way of helping the group work together smoothly. When conflicts arise, she eases group tension with humor. What role is Young-hee playing?
harmonizer role
Which of the following is an example of the democratizing quality of new media?
hashtag activism (#MeToo, #BlackLivesMatter)
Which fallacy is essentially a faulty inductive argument?
hasty generalization
Insulting discourse, phrases, terms, cartoons, or organized campaigns used to humiliate people based on age, gender, race, ethnicity, culture, sexual orientation, social class, and more are known as ______.
hate speech
In a dictatorship, there is one particular person who wields more authority and control than anyone else, and law and order are rigidly enforced with strict laws. Which combination of cultural value dimensions does this imply?
high power distance and high uncertainty avoidance
A social work textbook describes families in terms of parents and caregivers rather than mothers and fathers. This is an example of ______.
inclusive language
Which of the following terms describes a member who is expected to be proficient in using technology and seeking relevant information on the Internet?
information giver
Manipulation and propaganda keep people from making ______ decisions.
informed
The primary difference between an informative and persuasive presentation is the ______.
intent of the speaker
Which activity exemplifies how communication may help us participate in the social world?
interacting with others in a romantic fashion
intimacy gradually grows through series of ups and down, ends in commitment
intermediate
People approach one another as individuals.
interpersonal
If a couple begins to consider whether their relationship is like other relationships, they are experiencing a(n) ______ turning point.
interpersonal/normative
You wish to use a presentational aid to depict how college students' writing skills improve from first year to last year of school. Which type of presentational aid would be best?
line graph
Sylvester is a partner at a law firm. He meets a newly hired attorney, Jay, and based on their limited conversations, Sylvester sees a lot of potential in Jay. He asks Jay to have lunch with him and offers to help him avoid some common mistakes he has seen other young associates make. If Jay accepts Sylvester's offer, they will enter into a ______.
mentor-protégé relationship
According to O'Keefe, people use one of three approaches to communication based on how they view the nature and purpose of communication. These are referred to as ______.
message design logics
Which of the following statements is true regarding the "rule of seven"?
no more than seven words per line
Which behavior shows someone that you are listening to them?
nodding your head
"There's no way my uncle robbed that store. He loves dogs!"
non sequitur
In which dialectic tension is there the need to share and a need for privacy?
novelty and predictability
Which describes the dialectical need to be comfortable and to experience new things?
novelty and predictability
Which of the following social media tools allows for the user to share specific aspects of their self as well as being able to share information about academic, business, and advocacy topics that are important to them?
personal blogs
a true or hypothetical story to help the audience relate to the speaker
personal experience
The smallest units of sound in a language are called ______.
phonemes
The sounds of a language are referred to as ______.
phonemes
Communicators exist in a ______.
physical and virtual space
A term with more than one meaning is called ______.
polysemic
repeating a saying from a speech, movie, book, or song
quotation
"He says that I embezzled money, but what about all of the times he stole my lunch from the fridge!"
red herring
In the triangle of meaning, the actual object that a word represents is known as the ______.
referent
When a teacher makes eye contact with a student who has not spoken in a while, the teacher is using nonverbals to ______ verbal communication.
regulate
Molly is very outgoing and talkative when she is spending time with her friends. However, when she is with her parents, she is quieter and more respectful. This exemplifies the ______ self.
relational
When you are at a restaurant, you tell the hostess that you need a table for 5 and hold up 5 fingers. This is an example of how nonverbal communication can ______ verbal communication.
repeat
Which message design logic (MDL) involves offering creative solutions to achieve a specific social reality?
rhetorical
You decide to exclusively read news reports from only one news source. This is known as ______.
selective exposure
Your general perception of you is considered your ______.
self-concept
Adam makes a generalization about a person based on that person's group membership, such as race, class, and gender. Adam is using which type of schema?
stereotype
Which type of communication climate is most likely to foster free flow of communication?
supportive
Cocooners are those who ______.
talk only to their in-groups
The ______ self lives in the midst of the real and virtual world.
tethered
If someone is only interested in the denotative meanings of the words, the person is studying ______.
the formal definition of words
Your partner begins ignoring your text messages. According to ______, this may be a sign of the "avoiding" step in a relationship's process of coming apart.
the model of interaction stages
Jon brings his supervisor, Casey, a list of updates and messages left for her from the day before. Jon's part in this communication exchange is an example of ______ communication.
upward
The editor of the newspaper where Sylvie interned last summer has an inspirational poster that features the words "Dream Big" beneath a mountainous landscape. What level of workplace culture did it express?
values
An example of a syntax error is using ______.
words in the wrong order
Walt Fisher defines narrative as ______.
words that have sequence and meaning
How does the "invisible gorilla" video demonstrate selective attention?
People can only concentrate on one action at a time.
An example of using verbal communication to participate in social reality could be apologizing to a coworker for being late.
True
Computer-mediated communication (CMC) experienced in real time is more realistic because it better mimics face-to-face communication.
True
Culture can be described as the rules of living and functioning in a particular society.
True
Having less time than you thought is, in many ways, a harder problem than having more time than you expected.
True
What basic question can help you determine whether you are giving an informative or persuasive speech?
What am I trying to achieve with this information?
becomes intimate quickly, moves quickly to commitment
accelerated
If you yell a word to emphasize it when speaking, you are using nonverbal communication to ______ your message.
accent
The ThinkB4YouSpeak advertising campaign was created primarily to address ______.
bullying
The small company Selim works for may have to move from its historic building on the riverfront because of water damage. Which aspect of workplace culture would change due to this move?
contextual elements
The ways in which mediated and face-to-face communication overlap and intersect are referred to as ______.
convergence
The level of knowledge a person has about others who differ in some way in comparison to themselves is referred to as ______.
cultural competence
Athletes' use of body bumps and high fives to celebrate a victory are an example of ______.
cultural ritual
Pauline is from a small town in Arkansas. Everyone in her town talks about and cheers for the Arkansas Razorbacks college football team. You can go into any restaurant on a game day and yell out "Woo Pig!" and everyone else will call back "Sooie!" However, when she moves to St. Louis, Missouri, and calls out "Woo Pig!" everyone is startled and does not call back. This best represents how ______ influences perception and communication.
culture
contains all the information in the world
cyberspace
In the digital world, using ______ may help you with nonverbal communication.
emojis and emoticons
Samantha's presentation for her communication class addresses the controversy about vaccinating children from the standpoint of her classmates as potential parents. What does this exemplify?
framing
A(n) ______ lets the audience know the specific information a speaker will talk about next.
internal preview
Elijah makes the decision to move in with his partner Taylor. Even though Elijah and Taylor share many personal details, Elijah does not want his partner to read his journal. This is an example of which dialectical tension?
openness and closedness
What technological development allowed for the first mass production of books?
the printing press
According to Marshall McLuhan's Classical Medium Theory, media consist of ______
the symbolic environment of any communicative act
Which of the following is a potential purpose for an informative speech?
to demonstrate how to do something
What is the first step in an informative speech introduction?
using an attention-getter
Eating off of a friend's plate is an example of territoriality.
False
Which of the following would you expect to see in a full-sentence outline to indicate a preview of main points?
"Today, I will explain the history of water fluoridation, the benefits of fluoridated water, and the cost to achieve this here."
Which of these is a good example of the kind of in-text citation you would use in an outline?
(Monks, 2014)
Which statement best describes the linguistic relativity hypothesis?
A person's language affects how they perceive the world.
Laverne is proficient with the Internet and in his group role, he often provides options to the group, data, and anecdotes. Laverne is filling which group role?
Information giver role
Some forms of disability are invisible.
True
Storytelling is a crucial component of building communities and relationships.
True
If you discover that you have less time for your presentation than you initially thought, a good way to shorten your presentation is to leave out some examples or questions.
True
Strong, credible information is a necessary part of every persuasive speech.
True
Symbols both create and reflect culture.
True
Technology easily allows people to misrepresent themselves.
True
Using humor to get the audience's attention is generally a good idea, even if it doesn't relate to the topic of the speech.
False
When constructing the body of your speech, you should take as much time as you need to fully develop the complexity of each point.
False
When giving an informative speech, it should understandable to a kindergarten-aged child.
False
Which is an accurate statement about competent communication?
Guidelines for competent communication vary according to the communication context.
The study of touch is known as ______.
Haptics
Which statement about communication skills is accurate?
Having strong communication skills helps you be successful in multiple areas of your life.
Which of the following is a required part of an informative presentation outline?
introduction
Marriage is one way that the ______ stage of the model of interaction stages can be formalized.
bonding
Episodes, as described in the coordinated management of meaning (CMM) theory, can be thought of as the ______ partners.
broader situation created by conversational
Hearing requires more active concentration than listening.
False
In today's world, face-to-face communication and mediated communication are treated as distinct and separate communication modes.
False
Online communication will never be able to replace traditional forms of meeting a mate.
False
Persuasive presentations should aim to change existing ideas, not to reinforce them.
False
Receiving a Facebook notification while reading an article for class is an example of a medium distraction.
False
Employees obtain the information from a person other than the source.
Indirect strategy
Helping the audience see or get a clear picture of the action plan is part of the ______ step in Monroe's Motivated Sequence.
Visualization
A rough translation of the Latin origins of the word "communication" would be ______.
sharing with
A group must have at least ______ members.
three
reinvention of physical space
virtuality
If you want to lead a brainstorming session at your job, which multimedia presentational aid would work best?
whiteboards
Reading text is a form of listening.
True
Which term refers to the ways in which communication forms overlap and intersect?
convergence
A person's personal zone in the United States is considered to be within ______.
5 feet to 12 feet
Which of the following is a common deception cue?
Avoiding eye contact
______ refers to cooperative messages used to establish connection.
Rapport talk
Which of these is an example of the interaction metaphor?
a real-time conversation with someone through Facebook Messenger
Ethical communication promotes responsibility and ______.
autonomy
Flexible, digital identities are called ______.
avatars
Offers interpretations of member input
commentator
Nonverbal messages matter because they ______.
communicate feelings and attitudes
A(n) ______ presentation is one in which the speaker carefully prepares and practices his or speech and then delivers it using minimal notes.
extemporaneous
When resolving conflict, Christine balances open communication and logical exchanges. This is the ______ conflict-handling style.
integrating
An entity communicates with a large, distant, undifferentiated audience.
mass
Making judgements about someone based on their physical appearance ______.
may inhibit communication with others
Which of the following skills is particularly relevant to learning to listen well online?
media awareness
Courtney is listening to an online radio service that uses an algorithm to provide new songs that she might like based on her preferences. This algorithm is a form of ______.
selective exposure
Jake consumes only media that reflects his or her own beliefs. This is an example of ______.
selective exposure
If a person asks where the grocery store is, and you point to the corner, you have demonstrated using nonverbal communication to ______ verbal communication.
substitute
You'll need to spend a fair amount of time explaining terms when presenting on a topic that is ______.
technical
Words that help remind the audience about your main ideas are a type of presentational aid called ______.
text
Perception checking involves ______.
the practice of asking others to get a more informed sense of understanding
A roommate who eats your food without asking is communicating a(n) ______ of personal space.
violation
The smallest units of meaning in a language are called ______.
morphemes
Listening to music while driving in your car is an example of ______ listening.
Appreciative
When using Monroe's motivated sequence, Lamina began her speech with an emotional appeal. Which step of the sequence does this exemplify?
Attention.
Moving closer to a speaker would help you to ______ their speech.
Hear
Which statement made by an audience member after an informative speech indicates the speech has been successful?
I never considered it that way!
Which of these statements is true about metaphor?
It is a good way to understand a process.
Employees obtain information by reflecting on their peer interactions with the source.
Surveillance strategy
Nonverbal communication cues can communicate feelings and beliefs.
This is correct. Nonverbal communication is able to communicate feelings and attitudes without using words.
Analyzing the occasion of a speech is crucial because it helps you decide on the speech's style, tone, and topic.
True
As storytelling animals, Fisher argues that we make decisions based on our historical and cultural stories.
True
Communication is a process, as opposed to being something that is static.
True
Communication metaphors show various understandings of communication throughout history.
True
Competent communication is communication that is effective and appropriate.
True
In order to deliver an effective and memorable informative speech, you should show the audience the benefit or reward of listening to the speech.
True
It is important to consider counter definitions when making an argument of definition.
True
Questions of value often support questions of policy.
True
Nonverbal communication is most commonly used to ______.
convey emotions
Face-to-face interactions, written communication, mediated communication, and mass communication are called communication ______.
channels
shopping for a new apartment
comprehensive listening
Charlotte, who is a lifelong fan of the Chicago Cubs baseball team, gives a speech on what it was like to attend the winning game of the 2016 World Series. Charlotte describes the food she ate, the sounds she heard, and what she saw in detail. Charlotte is giving a(n) ______ informative speech.
descriptive
A society with many rules and regulations would have a ______.
high amount of uncertainty avoidance
When establishing eye contact with the audience, you should ______.
hold your gaze for 1 to 2 seconds with a live audience
The goal a speaker is trying to accomplish within his or speech is called the speaker's ______.
intent
The process of self-disclosure involves restricting conversation with another person to the superficial layer of intimacy.
False
The transmission metaphor does not represent any form of modern communication accurately.
False
Employees obtain information by witnessing an interaction between the source and a coworker.
Observing strategy
People who have intricate and well-defined interpersonal construct systems are referred to as ______.
cognitively complex
When the decision-making process usually involves a large number of people working together, that culture can be described as ______.
collectivist
Pursuing one's own goals and meeting other people's needs and expectations are part of being a ______ communicator.
competent
Before beginning their speech about LGBTQ+ rights, Parker asks the audience to "keep an open mind" while they explain their beliefs. What persuasive strategy is Parker using?
Asking for suspended judgment.
Which is an example of the satisfaction step of Monroe's motivated sequence?
Explaining your plan to solve the problem.
Impromptu speeches are organized and formatted differently than all other types of speeches.
False
Languages are neutral.
False
Listening is a crucial skill in college, but it becomes less important as you enter the workforce.
False
Listening is one of the most important skills in public speaking.
False
Mindfulness is making sense of the verbal and nonverbal codes and assigning meaning to the information received.
False
Mutual respect is also called conflict resolution.
False
Nonverbal communication has the ability to communicate data and information.
False
Playing competitive sports is an excellent way to practice mindfulness.
False
Stereotypes can be harmless if they're positive stereotypes.
False
Studying communication, culture, and diversity can be useful because it can help you to identify what is wrong with other cultures.
False
The closer that two people are, the more they use face-to-face communication to connect.
False
The disparaging phrase "That's so gay" is an example of a stereotype.
False
Carla grew up in the 1960's. Her family owned one television set that received four channels. Local news was broadcast three times a day, and national news was broadcast in the evening. Her family subscribed to a local newspaper. Their lone family phone was their primary way of communicating with family and friends when they could not communicate face to face. Carla spent a lot of time listening to pop music on LPs and the AM radio in her bedroom. Carla's experience at this time in her life reflects the ______ Age.
First Media
Jodie ignores her own needs and is more concerned with the group's welfare and meeting the group's need in a conflict. Which type of conflict-handling style is she using?
Obliging
______ is how we understand and are aware of the world around us.
Perception
______ refers to imprecise or partial impressions.
Perceptual bias
Which of the following is an emblem that demonstrates the link between nonverbal communication and sensitivity in the United States?
Taking a knee during the National Anthem
How does taking a "selfie" illustrate the two complementary parts of self?
The act involves the ability to be both subject and object of our own experience and interpretation.
It is more important to avoid speaking too quickly as well as too slowly during a speech.
True
Language causes us to relate to one another in different ways.
True
Punctuation constitutes one of the ways you can give off nonverbal cues online.
True
Reconciling needs of the group task with group members' relational needs is one of the challenges of shared leadership.
True
The interaction metaphor refers to communication as a two-way process that involves feedback and fields of experience.
True
The six steps in the HURIER listening process are hearing, understanding, remembering, interpreting, evaluating, and responding.
True
The volume at which we speak is one element of our paralinguistic skills.
True
When communicating through technology, people will still perform nonverbal cues.
True
Accents and tone of voice are examples of what nonverbal speech classification?
Vocalics
Nonverbal immediacy refers to ______.
behavioral cues that induce closeness
Which of the following situations can occur outside of our conscious awareness?
bias
A speech about the major events in the Civil Rights movement of the 1960s should be organized using a ______ pattern.
chronological
The communication among people from a variety of different cultures is known as ______.
co-cultural communication
Chloe is a high school student, and Jeannette, her mother, is a teacher at Chloe's high school. During a casual conversation one evening, they come up with an idea for a blog that gives both sides of the educational perspective - the teacher's and the student's. The blog is a big success, and Chloe and Jeannette attract thousands of readers and commenters. They even land an interview on the local morning news. Which aspect of new media does the story of Chloe and Jeannette's blog best represent?
many speaking to many
Niche marketing using audience demographics is typically used in ______ communication.
mass
A computer-generated phone call from a political candidate is best classified an example of ______ communication.
masspersonal
You are attracted to someone who seems to be as good-looking as you. This is an example of the ______.
matching hypothesis
When two people in a relationship go to dinner together and also send text messages to each other later, they are using ______ to build their relationship.
media multiplexy
Workers enter into the ______ phase of assimilation when they become comfortable in their work role and adapt to the workplace culture.
metamorphosis
Experts predict that by 2020, ______ will be the primary tool(s) throughout the world for connecting to the Internet.
mobile devices
Often, nonverbal cues can be ______ than verbal messages.
more powerful
Which of these is most likely to be found in a collectivist culture?
multiple generations living together
A person using territoriality by putting their jacket on the chair next to them to "save it" is communicating a(n) ______ of the space.
occupancy
Walter Ong's primary concern in his work on the influence of technology on verbal communication was the impact of the shift from ______ on culture and education.
orality to literacy
You overhear someone say, "I saw her duck!" You are unsure whether the woman ducked to get out of the way or whether she had a duck as a pet. Then the person says, "It was swimming in her pool." Now you know that the speaker was referring to a bird. The best explanation for this scenario is that symbols are ______.
polysemic
A word that has more than one meaning is referred to as ______.
polysemy
intimacy develops slowly, relationship rocky along the way, eventually ends in commitment
prolonged
When Carol tells Ross that the woman she is with is her girlfriend, Ross has a better understanding of the women's relationship with one another and how they relate to one another. Ross has used a(n) ______ to better understand their relationship.
prototype
Our view of the world is determined by the groups we belong to. This idea is known as ______ theory.
standpoint
Ever since Kofi can remember, he has had a hard time speaking up in class and even the idea of having to do so makes him very nervous. Which type of anxiety is Kofi likely experiencing?
trait CA