Communication Skills

A speech that is delivered word for word from a prepared text is called a(n):

manuscript speech

A speaker's words and actions:

message

Excessive written or verbal communication would be considered:

message overload

A worker is drilling a hole in the street just outside the classroom making it nearly impossible for the students to hear the instructor. This is an example of:

noise

A type of response in which no words are spoken is:

non-verbal

To end a sentence in which the last word is abbreviated you should use a:

period

The highness or lowness of the voice is known as:

pitch

The study o how people and animals use space:

proxemics

Giving the appearance of listening:

pseudolistening

The art or science of establishing and promoting a favorable relationship with the public:

public relations

The speed at which one speaks:

rate

Words that gain their meaning through comparison:

relative terms

The relatively stable set of perceptions each individual holds of himself or herself:

self-concept

Which of the following terms best describes the process of deliberately revealing information about oneself that is significant and that would not normally be known by others:

self-disclosure

The degree of regard a person holds for himself:

self-esteem

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise:

self-fulfilling prophecy

Deals with the meanings of words:

semantic

Encodes and delivers the message:

sender

Not listening because he/she is only interested in what he/she has to say:

stage-hogging

The arrangement of words in a sentence defines:

syntax

Who decodes the message:

the receiver

A complete sentence describing the central idea of a speech, usually found in the first paragraph (topic sentence):

thematic

A complete sentence that describes the central idea of a speech and is usually found in the first paragraph is a:

thesis statement

Which of the following is not a general purpose for making a speech?

to distract

The quality of one's voice:

tone

External communication includes: 1 - personal letters 2 - congratulatory notes 3 - memos 4 - letters of reference

1, 2 and 4

The ideal time limit for a speech is:

20 minutes

A speech that is planned in advance but is presented in a direct, conversational manner:

An extemporaneous speech

The emotional tone of a relationship as it is expressed in the messages that the partners send and receive defines which of the following terms?

Climate

What is the term that is described as the believability of a speaker or other source of information?

Credibility

Taking innocent comments as personal attacks:

Defensive listening

Which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem?

Empathetic listening

Type of speech given "off the top of one's head" without preparation:

Impromptu

Which type of listening involves listening to understand another person of idea?

Informational listening

What do we call business communications that are sent to receivers within the company?

Internal communication

What type of communication refers to the wholesale distribution of identical copies of the same message to persons or receivers unknown to the sender and unknown to each other in any sense of interaction?

Mass

The transmission of messages to large, usually widespread audiences via broadcast means:

Mass Communication

What type of speech is learned and delivered by rote without a written text:

Memorized speech

Which of the following is an example of a misinterpretation of a non-verbal symbol?

Personal space

What is the act of attempting to influence the behavior and thinking of another person or group of people called?

Persuasion

Which of the following is a common cause of nervousness?

Poor preparation

One person speaking with limited verbal feedback:

Public communication

Which of the following terms is dealing with the speed at which you speak?

Rate

Which of the following is an example of a misinterpretation of a verbal symbol?

Relative terms

What is the term that is defined as "dealing with the meaning of words?":

Semantics

Which of the following initiates the communication process?

Sender

All of the following would be considered proper with respect to sue of a visual aid except:

Statistics demonstrated by the visual aid should be rounded off

Which of the following terms deals with the arrangement of words in a sentence:

Syntax

Which of the following defines the term feedback?

The discernible response of the receiver

John's speech instructor told John he would have to speak a little louder. John needs to work on which of the following areas of public speaking?

Volume

Which of the following terms is synonymous with loudness?

Volume

The Pope reads his speech word-for-word from a prepared text. This is an example of:

a manuscript speech

Which of the following best describes a disconfirming response with more than one meaning?

ambiguous

A disconfirming response with more than one meaning, leaving the other party unsure of the responder's position is a(n):

ambiguous response

A disconfirming response with more than one meaning, leaving the other party unsure of the responder's position:

ambiguous response

Linda was attending an Optimist Club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting. This is an example of:

an impromptu speech

External communication is:

any communication that goes beyond the doors of your business

The process correctly pronouncing all the necessary parts of a word:

articulation

The process of correctly pronouncing all the necessary parts of a word:

articulation

The process of pronouncing all the parts of a word is known as:

articulation

A receiver focusing on the speaker's voice, screening out all other stimuli is an example of:

attending

The process of focusing on certain stimuli from the environment:

attending

The medium a sender selects to send the message is known as the:

channel

Appealing forcibly to the mind or reason:

cogent

A human survival skill needed to maintain contact with the world is:

communication

The process of human beings responding to verbal/nonverbal behavior:

communication

To be clear and brief:

concise

The emotional associations of a term:

connotation

In decision making, what term is defined as: "when all group members are in agreement":

consensus

The believability of a speaker or other sources of information:

credibility

The objective, emotion-free meanings of a term are known as:

denotations

The ability to project oneself into another person's point of view, so as to experience the other's thoughts and feelings:

empathy

Physical location and personal history surrounding the communication:

environment

Words that have more than one dictionary meaning are referred to as:

equivocal terms

More pleasant sounding words used in the place of more direct, less pleasant terms are:

euphemisms

Listening in which the goal is to judge the quality or accuracy of a speaker's remark is:

evaluative listening

Any communication which goes beyond the doors of your business is called:

external communication

Incorrect assumptions that lead us to believe the message is too simple to understand:

faulty assumptions

Incorrect thoughts that lead us to believe that we have heard the message before are:

faulty assumptions

The speech memorized or delivered word for word from a manuscript:

formal

Words that are pronounced like another word but have different meaning and are usually spelled differently are:

homonyms

A speech "given off the top of one's head" without preparation:

impromptu

Sarah is listening to Cathy and trying very hard to understand her ideas on the subject. This is an example of:

informational listening

The type of communication in which the two parties involved consider one another as individuals is:

interpersonal communication

Bob debated with himself as to what the correct answer to the question was, but finally chose the correct one. This is an example of:

intrapersonal communication

The type of communication which refers to those aspects of communication behavior that occur within the individual is:

intrapersonal communication

The study of body movement, gestures and posture is known as:

kinesics

All of the following are important with regard to a speaker's awareness of the audience when choosing the speech material except:

knowing the personal background of the introductory speaker

An approach to conflict resolution in which neither party achieves its goals is:

lose-lose

All of the following are considered appropriate opening techniques for a speech except:

making an apology