Communication Skills Test

Businesses use wikis for _____.

-managing project management -revising company files -publishing company information

Samantha tries to use active listening skills at her job. Samantha would use each of the following behaviors except one when she uses active listening. Which one would she not do?

Agree with what the other person has said.

Active listening eliminates barriers to communication.

False

An effective communicator always identifies and eliminates all barriers to communication

False

Which of the following is not a benefit of active listening?

It lets you express your own emotions or opinions.

Why might you want to avoid the use of acronyms and emoticons in business communication?

Some receivers of the message might not know what they mean.

Jim is expecting a very busy weekend at his store, so he sent the following e-mail to his employees: "ALL EMPLOYEES MUST WORK THIS WEEKEND. NO TIME OFF WILL BE GRANTED. NO EXCEPTIONS!!!!!!" What is the most likely reason why this communication is not effective?

The use of capital letters and exclamation marks may make the employees feel like Jim is yelling at them.

After getting directions from his supervisor about the tasks he needed to complete during his shift, Chris repeated what the supervisor said in his own words. Why was this a good idea?

This can reduce the chances of a miscommunication between Chris and his supervisor.

The telephone can be a barrier to communication.

True

Julia is a nutritionist. She recently began to use a new telecommunications tool that has increased client loyalty and has even helped her grow her business. She uses this tool to post new recipes and healthful eating tips nearly every day. Her readers enjoy reading her entries and frequently add comments with their own suggestions. What is the tool that Julia is using for this purpose?

a blog

What is the definition of comment?

allows users to add to the conversation

What is the definition of integrity?

doing the right thing, even when no one is watching

Which of the following is an example of effective nonverbal communication?

eye contact and a smile

Kelli's boss commented that she does a great job assisting co-workers when they are busy and awarded her the Employee of the Month award. Which workplace skill did Kelli's boss compliment?

interpersonal skills

What is the definition of entry title?

name of the posting

Which of the following can increase the clarity of a message?

organizing the message around one clear main idea

Before her shift as a cashier at the grocery store, Carla pulls her hair back into a ponytail and makes sure her fingernails are neatly trimmed. What habit does Carla demonstrate with these preparations?

personal hygiene and grooming

What is the definition of permalink?

place where a blog posting is located

Patrick was asked to write a letter to customers at the bank where he works, informing them of a new money-market checking account that is now available to them. Informing the customers of a new checking account available describes what function in this communication scenario?

purpose

While reviewing a Web site about a medical condition your aunt was just diagnosed with, you decide to check on the writer of the site. You verify that the writer is a well-known doctor and is a frequent television expert on this medical condition. What characteristic of an effective Web site does this show?

reputable author

This is not a common business use of a blog.

sharing corporate documents

Which of the following is an example of synchronous communication?

telephone conversation

What is the definition of initiative?

the ability to be self-directed and to complete tasks without direct supervision

What is the definition of reliability?

the characteristic of being dependable and consistent

What is the definition of punctuality?

the habit of being on time

Felicia has sent a memo to her employee, Ben, to schedule Ben's performance review. Which choice best describes Felicia in this communication scenario?

the sender of the message

What is the definition of entry date?

when the posting became available

Celina is the manager at the local supermarket. New employee schedules are posted each week. When employees are unable to work their shift, they indicate it on the schedule so that other employees can fill in. Often, employees need to check the schedules when they are away from work, so Celina needs a more efficient way for her employees to share information. Kayla is taking a business class and told Celina about a great tool that will serve their needs. What was the technology tool Kayla told Celina about?

wikis