Communications

Which of the following is true of an all-channel network? - there is no leader - there are multiple leaders - one person shares information with the group - information is not discussed among members

there is no leader

Which of the following is true of all speeches? - they persuade audiences - they deliver a message - they express an opinion - they share new information

they deliver a message

Which of the following is the primary goal of public speaking? - to get over your fear of speaking in front of people - to deliver a message that has a specific purpose - to keep citizens informed - to understand your audience and its specific needs

to deliver a message that has a specific purpose

Successful organizational assimilation is often based on a newcomer's _____________ - studying other organizations - job skills -communicating values through stories - use of particular behaviors

use of particular behaviors

Organizational communication is important because communication is ____________ - unusual in organizations - necessary to avoid challenges - vital to relationships and achieving goals - needed to fill out the required paperwork

vital to relationships and achieving goals

Which of the following would be important in the human resources approach to managing an organization? - workers' stories - workers' feelings - workers' potential - workers' power

workers' potential

Which of the following is an example of homogeneity? - you speak on a topic that is important to your audience but irrelevant to you - you share on a topic that is irrelevant to your audience but important to you - you introduce a topic that is unfamiliar to your audience members - you and your audience members have the same political beliefs

you and your audience members have the same political beliefs

Which of the following is most likely a special occasion speech? - a speech explaining mobile technology - a speech urging shoppers to try a new product - a speech demonstrating how to change a tire - a speech honoring a Gulf War veteran

A speech honoring a Gulf War veteran

Which of the following is the best example of an informative speech? - a presentation to first-year teachers about autism in young children - a political candidates reelection campaign speech - a toast at your brother's wedding - a one-on-one discussion with your professor after class

a presentation to first-year teachers about autism in young children

What can organizational storytelling tell a new member of an organization? - management's personal details - acceptable behaviors - which coworkers are friendly - pay rates

acceptable behaviors

Organizations are ______________ - sets of people living in the same area of a city - groups with a formal governance and structure - groups without a formal governance and structure - sets of students in the same area of study

groups with a formal governance and structure

Which of the following is a priority in the human relations approach to managing an organization? - members sense of community - members functioning as machines - members being able to tell stories - members being adaptable

members sense of community

Which of the following is a benefit of mentorship? - more prestige - increased production - better health - more money

Increased production

Ricardo is planning a speech about the benefits of exercise that he will present to a group of senior citizens at an assisted-living residence. Which of the following suggests that Ricardo is considering his audience's viewpoint? - Ricardo plans to use examples of other older adults in assisted-living facilities who have started exercising more - Ricardo will use statistics on why exercising from a young age will help people live longer - Ricardo plans to include a vigorous aerobic workout at the end of his presentation - Ricardo plans to use medical terminology to explain more difficult concepts

Ricardo plans to use examples of other older adults in assisted-living facilities who have started exercising more

Groups that work together to carry out a project or to compete against other groups

Teams

Which of the following is an example of an anti group role? - a harmonizer - an initiator - a distractor - an elaborator

a distractor

Which of the following individuals is most likely to give a persuasive speech? - a comedian - a mayoral candidate - a biology professor - the best man at a wedding

a mayoral candidate

As part of his job as fire chief, Stan needs to teach members of the local community about fire prevention. As Stan plans his presentation, he should consider _____________ - creating one speech that he can use in front of any demographic group - including a spreadsheet with details about the fire department's annual budget in his presentation - adjusting his speech to meet the needs of each demographic group - using graphic photos of homes that have been destroyed by fire in all of his presentations

adjusting his speech to meet the needs of each demographic group

Relationships in the workplace_____________ - are based only on workplace activity - are based on equality - decrease work satisfaction - inhibit chances for promotion

are based only on workplace activity

Which of the following is most likely an example of a reward power role? - boss - dictator - brother - neighbor

boss

Which of the following is an advantage of brainstorming solutions to problems? - the group members identify tasks - the leader is able to come up with solutions - the group members decide on solutions to problems one at a time - brainstorming prompts fresh thinking

brainstorming prompts fresh thinking

How do blockers create problems in groups? - by making inflammatory comments - by seeking attention and boasting - by opposing ideas and reintroducing rejected topics - by telling irrelevant stories and going off on tangents

by opposing ideas and reintroducing rejected topics

Which of the following statements about Tuckman's five stages of small-group development is accurate? - small groups evaluate how well they completed their goal during the performance stage - during the norming state, group identity grows stronger - the storming stage is characterized by high levels of interdependence - when a group first comes together, its members already know their roles

during the norming state, group identity grows stronger

Which of the following is an effective way to find a mentor? - sending your resume to several organizations - asking a younger family member to help you - identifying people who have succeeded in your organization - putting up flyers around your neighborhood

identifying people who have succeeded in your organization

What is the first step in a group's multi-step problem-solving process? - identifying the problem - analyzing the problem - generating solutions - evaluating and choosing solutions

identifying the problem

Hierarchy refers to the _________ - degree to which a particular channel in an organization is communicative - organization's allowance for change and growth - assumption that each part of the organization has a specific function - layers of power in an organization

layers of power in an organization

Tuckman's model of group development proposes that the stages of group development are _________ - linear - seasonal - followed by bursts of activity - independent

linear

Group of skilled workers who take responsibility for producing high-quality finished work.

self-directed work team

which if the following is identified as primarily a support group? - AA - a group of grad teaching assistants - a cheer leading squad - a team of financial planners

AA

Which if the following is the best example of shared leadership? - the members of the homecoming committee take turns taking notes during their meeting - group member Hiro offers to spearhead the publicity campaign while group member Sarah oversees the production process - Millie organizes her employees into three different work groups - the hotel cooks elect fellow cook Gina to be their spokesperson at a meeting with hotel management to negotiate for better working conditions

Group member Hiro offers to spearhead the publicity campaign while group member Sarah oversees the production process

In general, why are relationships more complex within larger groups? - There are more people involved and more relationships to maintain in larger groups - Interaction is less formal and more intimate in larger groups - Communication is impossible in groups - Cliques don't survive in groups

There are more people involved and more relationships to maintain in larger groups

Why might groups need administrators in particular?

To keep discussions on track

Which of the following is true of a division of labor? - workers need to communicate with one another - management performs all tasks within the organization -management performs no tasks within the organization -workers don't need to communicate with one another

Workers don't need to communicate with one another

Which of the following is the best example of a special-occasion speech? - a commencement speech - a presentation about how to combat childhood bullying - a non expert's courtroom testimony - a one-on-one discussion with your boss about an upcoming project

a commencement speech

Which of the following is an example of an organization? - a domestic violence nonprofit - a kindergarten class - a family of four - a group of neighbors

a domestic violence nonprofit

Which of the following is an example of a primary group? - a group of classmates - a group of colleagues - a family - a weight-loss support group

a family

Which of the following small groups would be least likely to experience the adjourning phase? - a group of novelists meeting for a monthly writers group - a group of grandchildren organizing a 100th birthday party for their grandmother - a group of coworkers collaborating on a project - a group of neighbors planning a barbecue

a group of novelists meeting for a monthly writers group

which of the following is most likely an example of a problem-solving group? - a cheer leading squad - a meet-up group for single parents - a group of best friends - a running club

a meet-up group for single parents

Which of the following groups is least at risk for engaging in group think? - a group that includes one member who has more prestige and experience than the other groups - A newly formed group with members who do not know each other well - a group that is charged with solving a problem in a short amount of time - a long-standing group that has a proven track record of success

a newly formed group with member who do not know each other well

Which of the following is the best example of a persuasive speech? - an Oscar acceptance speech - a eulogy given at a funeral - a political candidate's reelection campaign speech - a lecture on implementing green technology

a political candidate's reelection campaign speech

Which of the following is an example of a social role? - an elaborator - an administrator - a distractor - a sensor

a sensor

Which of the following is the best example of an informative speech? - a speech that teaches teenagers about the dangers of smoking - a speech that honors your grandparents' 50th wedding anniversary - a speech that urges women to have regular mammograms to protect their health - a speech that demonstrates how to download free apps on a smartphone

a speech that demonstrates how to download free apps on a smartphone

Which of the following is most likely an example of a chain network? - an assembly line - a Facebook post - a meeting agenda - a to-do list

an assembly line

Which of the following could be considered an example of role conflict? - an employee's close friend becomes the employee's manager at work - two friends work for the same company - a doctor sees a new patient - a group moderator shares information with the group

an employee's close friend becomes the employee's manager at work

Which of the following is an example of a task role? - a social loafer - a harmonizer - an avoider - an initiator

an initiator

Which of the following is an example of knowing your territory at an organization? - staying at work after it closes - making fun of your boss on Twitter - asking before posting pictures of your coworkers on your Facebook page - becoming friends with your boss's family

asking before posting pictures of your coworkers on your Facebook page

The division of labor within an organization is the ___________ - assumption that each part of the organization has a specific function - organization's allowance for change and growth - layers of power in an organization - degree to which particular channel in an organization is communicative

assumption that each part of the organization has a specific function

Why is openness helpful to an organization? - because it helps an organization recruit new people - because it helps an organization determine its management style - because it helps an organization overlook problems and focus on solutions - because it helps an organization stay on track to meet goals

because it helps an organization stay on track to meet goals

Why is peer communication important in the workplace? - because it improves chances for promotions - because it helps you find a mentor - because it takes place of outside communication - because it improves job satisfaction

because it improves job satisfaction

Why is it best to avoid being emotional or hurling accusations when you speak with a supervisor? - because supervisors are unemotional people - because it is more productive to be logical and specific - because supervisors will refuse to talk to you if you're upset - because emotions are not appropriate in the workplace

because it is more productive to be logical and specific

Which of the following is something a leader in a low-context culture might do? - call each member directly about a problem the group is facing - handle all group decisions alone - post a list of group goals on the company web site - send a mass email to the group

call each member directly about a problem the group is facing

A participative leader focuses on _________ - specific tasks and outcomes - pushing the group to do more - collaboration and discussion - members' feelings

collaboration and discussion

The human relations approach____________ - focuses on how to make an organization run effectively - views an organization as a whole in which all members have interdependent relationships - considers the human needs of organizational members - considers organizational productivity from the workers' perspective

considers the human needs of organizational members

A family's annual income is an example of a(n) _____________ - psycho graphic - attitude - education level - demographic

demographic

Why is it important to anticipate how your audience members might respond to your speech? - audiences tend to doubt facts - demographic data provide information only about a small group - demographic data collection can be flawed or even downright wrong - audience members are often judgmental

demographic data collection can be flawed or even downright wrong

Which of the following is most likely an example of a coercive power role? - mayor - dictator - teacher - waiter

dictator

Understanding demographics and psycho graphics can help speakers ____________ - decide on the length of their speeches - chose the location of their speaking event - feel less nervous about public speaking - discuss topics that will carry meaning for specific audiences

discuss topics that will carry meaning for specific audiences

Which of the following is an example of peer communication? - emails between two coworkers - Facebook posts between family members - texts from a supervisor to a supervisee - phone calls from a college professor to his or her students

emails between two coworkers

Which of the following is the best way to get to know an audience in a public speaking course? - knowing your audience's demographics - asking your professor about audiences - talking with other public speakers - engaging in online chatting with fellow students in your virtual public speaking course

engaging in online chatting with fellow students in your virtual public speaking course

After a group brainstorms several ideas or solutions, the next step is to_________ - assess the results - evaluate each idea - implement solutions - identify current problems

evaluate each idea

What does an information giver primarily contribute during group discussions? - further clarification on points - facts, beliefs, and personal experience - organization and punctuality - solutions and new ideas

facts, beliefs, and personal experience

Social loafing is defined as______ - helping group members manage a particular struggle - failing to invest the same level of effort in the group as others - sharing an identity - positioning against another group

failing to invest the same level of effort in the group as others

Which of the following illustrates the way in which group members share a common identity? - the members of a softball team practice every Tuesday and Thursday at 6:00 pm - Alyssa and Dan complain that Stefanie is always late to their meetings - five friends paint tiger stripes on their faces before running their first marathon together - Daniel concludes the yearbook meeting by asking for input on the cover

five friends paint tiger stripes on their faces before running their first marathon together

The classical management approach _____________ - views an organization as a whole in which all members have interdependent relationships - considers the human needs of organizational members - focuses on how to make an organization run effectively - considers organizational productivity from the workers' perspective

focuses on how to make an organization run effectively

Which of the following best fits the definition of a group? - a couple celebrating their anniversary in a fancy restaurant - four friends hiking together - commuters waiting at a bus stop - students taking an introductory aerobics class

four friends hiking together

Which of the following is an example of public speaking? - conversing with your parents at a restaurant - meeting with your professor to discuss your midterm project - giving a quarterly financial report during your language club's monthly meeting - practicing your lines for a dress rehearsal

giving a quarterly financial report during your language club's monthly meeting

Why is it important to determine the audience's prior exposure to your topic? - having a general sense of what the audience knows about your topic will increase your level of common ground with the audience - having a general sense of what the audience knows about your topic will help you prepare - having a general sense of what the audience knows about your topic will increase audience motivation - having a general sense of what the audience knows about your topic will help make your speech more enjoyable

having a general sense of what the audience knows about your topic will help you prepare

which of the following characteristics does not describe a voluntary audience? - motivated - indifferent - independent - receptive

indifferent

Sharing personal details at work can - influence the way others see you - protect your privacy - increase your productivity and satisfaction - increase your chances of promotion

influence the way others see you

_______ is a position from which a group member sends and receives fewer messages than other members. - centrality - leader - harmonizer - isolation

isolation

Which of the following is an explanation for social loafing? - it is common to experience a feeling of anonymity in a large group - it is impossible to communicate in a large group - is is easier to work on an individual project while the group works towards its goals - it is harder to pull your own weight in a group

it is common to experience a feeling of anonymity in a large group

How does communication work in the classical management approach to managing an organization? - major decisions are made by top management - major decisions are made by workers - major decisions are made by voting - major decisions are not made at all

major decisions are made by top management

Which of the following is most likely an example of a self-directed work team? - members of an addition support group - members of a soccer team - members of a family - members of a film production company assigned to work on a particular film

members of a film production company assigned to work on a particular film

A supportive leader focuses on____________ - pushing the group to do more - collaboration and discussion - members' feelings -specific tasks and outcomes

members' feelings

Which of the following is true of the systems approach to managing an organization? - individuals are viewed as independent - no individual works in isolation - individuals do not communicate - individuals are viewed as machines

no individual works in isolation

Which of the following is an example of a demographic? - cultural expectations - world events - hobbies - occupation

occupation

Jenna and her fellow elementary school teachers are struggling to decide which snacks to serve their students during a field trip to the zoo. After much back and forth, Jenna suggests holding a brainstorming session to generate some new ideas. Which of the following statements made by a fellow group member suggests that the speaker does not understand the brainstorming process? - if we're already going to be giving away ice cream, why not give out banana splits? - we could dress in gorilla suits and hand out bananas - we could offer free ice cream to anyone under ten - offering free junk food as an incentive really sends the wrong message

offering free junk food as an incentive really sends the wrong message

In a wheel network______ - certain members invest less effort than others - one individual is the touchstone for the others - members are equidistant and interact with each other - information is passed from one member to the next

one individual is the touchstone for the others

Which of the following statements explains why wheel networks are ideal in situations in which efficiency is required? - there is no social loafing involved - information is passed from one member to the next in a sequential pattern - all members are an equal distance from one another - one person is the touchstone for the others

one person is the touchstone for the others

Two of the most important components of organizations as systems are ____________ - relationships and change - openness and adaptability - satisfaction and productivity - division of labor and hierarchy

openness and adaptability

The process by which newcomers learn the nuances of an organization and determine whether they fit in is called _____________ - organizational communication - peer communication - organizational assimilation - organizational culture

organizational assimilation

Which if the following is an attribute of an organizational hero? - Calmness - Sensitivity - Chivalry - Persistence

persistence

Which of the following will help you conquer nervousness about public speaking? - preparation - professionalism - leadership - take on more public speaking commitments

preparation

Why might marketing researchers be particularly interested in psycho graphics? - psycho graphics allow marketing researches to identify statistics for customers' socioeconomic status - psycho graphics allow marketing researchers to learn where their customers live - psycho graphics allow marketing researchers to learn about people's psychological profiles and more effectively market products to specific targets - psycho graphics allow marketing researches to market products that will help improve people's lives

psycho graphics allow marketing researches to learn about people's psychological profiles and more effectively market products to specific targets

Which of the following could be considered a situational factor? - audience expectations - speech preparation - political affiliation - room temperature

room temperature

Which of the following is the best way to get the most out of conversations with people you supervise? - scheduling time for important talks - relying mainly on nonverbal communication - refusing to hear new ideas - asking other people to join in

scheduling time for important talks

Which of the following is something a leader in a high-context culture might do? - solve a problem independently - ask another member to take over leadership duties - schedule a meeting to discuss issues as a group - send a mass email about a problem the group is facing

send a mass email about a problem the group is facing

Ana never misses a volunteer committee meeting because she likes to socialize with the other group members but when it comes to volunteering for projects, she says she is too busy to help out. Ana's behavior illustrates a phenomenon known as_________ - social loafing - cohesiveness - communication apprehension - assertiveness

social loafing

In a hierarchy, ________________ - all workers have the same amount of power - some workers have more power than others - none of the workers have any power - all workers function as machines

some workers have more power than others

During a group meeting at their college writing center, Celeste and Dulani argue about the best way to advertise peer-tutoring services, and Dulani nearly walks out of the meeting. This would most likely happen during which group phase? - performing - norming - forming - storming

storming

What is the purpose of a mentor-protege relationship? - employment - support - friendship - love

support

Which of the following is the best way to cultivate workplace friendships? - sharing all your personal details - expecting lifelong friendship - avoiding handling conflict - taking it slowly

taking it slowly

What is power distance? - the extent to which less powerful members of a group accept that power is distributed unequally - behaviors such as harsh criticism, name-calling, gossip, slander, or threats - a masculine style of leadership - the ability to direct or influence others' behaviors and thoughts towards a productive end

the extent to which less powerful members of a group accept that power is distributed unequally

On which of the following are audience members likely to base their expectations? - their knowledge about you as an individual, the speaking situation, and their culture - only the speaking situation - only their knowledge about you as an individual - only their culture

their knowledge about you as an individual, the speaking situation, and their culture

What is the purpose of a counter coalition? - to make new group member feel welcome - to form a union against another subgroup - to govern who speaks with whom in a group - to unite with another group

to form a union against another subgroup

What is the purpose of organizational storytelling? - to tell people the history and values of the organization - to tell people the rules of the organization - to tell members how to work at the organization - to get people to join the organization

to tell people the history and values of the organization

which of the following affects audience motivation? - your use of statistics - your common ground with the audience - your delivery skills - your demographics

your delivery skills

Which of the following is most likely an example of a team? - a group of basketball players vying for a championship - a group of English professors at a university - a group of students at a grade school - a group of senior citizens at an apartment complex

A group of basketball players vying for a championship

What is the difference between dyadic communication and group communication?

Dyadic=2 Group=several

As president of his fraternity, which of the following should Jerome do to foster a sense of shared leadership among his fraternity brothers? - avoid socializing with group members outside of the meetings to avoid favoritism - allow the members to blow off steam by gossiping at the end of each meeting - have private side meeting with individual members to make group decisions - encourage group members to speak up if they disagree with something

Encourage group members to speak up if they disagree with something