Compend Funeral Service Counseling

The second stage of death and dying according to Kubler-Ross is: A. anger B. denial C. bargaining D. depression

A. Anger

A state condition or event produced when we lose someone or something of value best describes the term: A. bereavement B. mourning C. loss D. grief

A. Bereavement

A realistic attitude toward death: A. can best be developed in early childhood B. can best be developed during adolescence C. can best be developed by avoiding the subject D. cannot be achieved

A. Can best be developed in early childhood

A formal or symbolic act or observance is called: A. ceremony B. funeral C. committal service D. graveside

A. Ceremony

Which of the following is a need of the bereaved: A. confirm reality B. repress emotions C. eliminate security D. deny emotional support

A. Confirm reality

Another common name of Sudden Infant Death Syndrome would be: A. crib death B. theories of causation C. unknown death D. infant death cycle

A. Crib death

Which of the following is not an appropriate purpose? A. deceive the audience B. to inform or explain C. to entertain or interest D. to convince or stimulate

A. Deceive the audience

Which of the following is the type of speech spoken from notes and not written out? A. Extemporaneous B. Impromptu C. Formal D. Informal

A. Extemporaneous

Which of the following is not an advantage of the directive counseling approach? A. it encourages dependence by the bereaved B. it takes less time C. it is fairly easy to learn and conduct D. it allows the funeral director to provide necessary information and guidelines

A. It encourages dependence by the bereaved

Manipulation of the volume, pitch and tone of the voice refers to which of the following? A. Modulation and accent B. Enunciation C. Monotoning D. Rate

A. Modulation and accent

Which of the following is not one of the normal reactions in Lindermann's symptomatology of normal grief: A. no interruptions in patterns of conduct B. sensations of somatic distress C. preoccupations with images of the deceased D. feeling of quilt

A. No interruptions in patterns of conduct

Which of the following is a style of counseling? A. person centered B. informational C. psychotherapy D. situational

A. Person centered

Which of the following self concept factors would not affect the ability of the funeral director to effectively communicate with his clientele? A. persuasion B. feelings C. attitudes D. thoughts

A. Persuasion

Which of these terms refers to the frequency of vibrations on sound waves? A. Pitch B. Volume C. Loudness D. Tone

A. Pitch

The assumption of blame directed toward one's self by others is called: A. shame B. guidance C. guilt D. anger

A. Shame

Something that will change physiological activity A. stimuli B. reports C. articulation D. casket

A. Stimuli

Which of the following is a false concept of Sudden Infant Death Syndrome: A. suffocation B. stomach curd is present C. frothy fluid in the trachea D. the thymus is enlarged

A. Suffocation

A more or less conscious postponement of addressing anxieties and concerns is called: A. suppression B. sympathy C. summary D. regression

A. Suppression

Which of the following is not correct with regard to good public speaking? A. The speaker need not have a desire to communicate B. The speaker should wait until ready before beginning C. The speaker should use natural gestures D. The speaker should us vocal variety

A. The speaker need not have a desire to communicate

In grief the ability of the individual to adjust to life without the presence of the deceased or a feeling of less signification in the world is called: A. alienation B. adaptation C. alternatives D. guidance

B. Adaptation

Crying is: A. an emotion B. an external response to an emotion C. an internal response to an emotion D. an extrinsic source of frustration

B. An external response to an emotion

Grieving that occurs prior to the actual loss is called: A. bereavement B. anticipatory grief C. actual grief D. mourning

B. Anticipatory grief

The type of counseling which takes place when the family is selecting the services and items of merchandise after a death has occurred is called: A. pre-need counseling B. at-need counseling C. post-need counseling D. directive counseling

B. At need counseling

The modern definition of psychology is that it is the study of human: A. mind B. behavior C. soul D. beliefs

B. Behavior

Which of the following is considered to be the goal of most good speakers? A. Being a comedian B. Being able to end the speech with a climax C. Being considered long-winded D. Being able to fool the audience into thinking the speaker is sincere

B. Being able to end the speech with a climax

___ would argue that counseling is inherently associated with good communication: A. Sigmund Freud B. Carl Rogers C. Dr. Thomas Holmes D. Edgar Jackson

B. Carl Rogers

A non-directive method of counseling which stresses the inherent worth of the client and the natural capacity for growth and health is called ___ counseling: A. directive B. client-centered C. grief therapy D. informational

B. Client-centered

Grief extending over a long period of time without resolution is called: A. uncomplicated grief B. complicated grief C. counseling D. none of these

B. Complicated grief

The most common emotion shown by the person of a SIDS victim would be: A. hate B. depression C. dying D. irritation

B. Depression

Which of the following is Worden's second task of mourning? A. accept the reality of the loss B. experience the pain or grief C. to adjust to an environment without the deceased D. to repress the pain of grief

B. Experience the pain or grief

Grief is best relieved by: A. repressing the feelings and forgetting it B. expressing it outwardly by crying C. purchasing a grand funeral beyond one's means D. making no overt response

B. Expressing it outwardly by crying

The purpose of the funeral rite is for the family to: A. repress their grief B. face confrontation with death C. prevent the recall of memories of the deceased D. allow for denial of feelings

B. Face confrontation with death

Blame directed toward one's self based on real or unreal conditions is called: A. bereavement B. guilt C. mourning D. grief

B. Guilt

Speech which is done on the spur of the moment with not preparation: A. memorized B. impromptu C. manuscript D. stimuli

B. Impromptu

Which of the following is a speech delivered on the spur of the moment, without specific preparation for the occasion? A. Spontaneous B. Impromptu C. Extemporaneous D. Formal

B. Impromptu

In regards to listening, which of the following is free of restrictions, casual, and relaxed: A. evaluative B. informational C. syntax D. psychosomatic

B. Informational

Which of the following is not considered to be a characteristic of Sudden Infant Death Syndrome: A. age B. it is based on heredity C. victims appear healthy D. it cannot be prevented

B. It is based on heredity

Excessive written or verbal communication would be which of the following? A. faulty assumption B. message overload C. attending D. rapid thought

B. Message overload

A type of response in which no words are spoken A. styles of conflict B. non-verbal C. semantics D. evaluative

B. Non-verbal

Which of the following is a common cause of nervousness? A. Too much practice B. Poor preparation C. Very familiar with the speaking situation D. All of the Above

B. Poor preparation

The science of human behavior is called: A. anthropology B. psychology C. philosophy D. religion

B. Psychology

Which of these terms is dealing with the speed at which you speak? A. Volume B. Rate C. Tone D. Pitch

B. Rate

The part a person will play or which comes to the surface and appears in certain situations: A. common bond B. role emergence C. outline D. consensus

B. Role emergence

What is the most appropriate way for a speaker to test a microphone? A. Blow into the mike B. Speak into the mike C. Shout into the mike D. Thump the mike with your finger

B. Speak into the mike

The arrangement of words in a sentence showing their constructional meaning? A. semantics B. syntax C. rapid thought D. social

B. Syntax

The study of death is called; A. histology B. thanatology C. physiology D. psychology

B. Thanatology

___ is a document signed by persons who want to be allowed to die: A. The Right to Euthanasia B. The Living Will C. The Freedom of Information Consent D. The Suicide Agreement

B. The Living Will

Which of the following examples explain how funeral service facilitates grief? A. dictatorial impressions B. to experience the pain of grief C. provides an opportunity to repress thoughts and feelings about the deceased D. moralizing

B. To experience the pain of grief

In his service to the public, the funeral director must always be conscious of the basic ____ which consistently maintains and improves his ability to communicate with the community: A. behavior B. trust C. stimuli D. situation

B. Trust

The two most common factor of communication may be referred to as: A. evaluation and descriptive B. verbal and non-verbal C. information D. information and persuasion

B. Verbal and Non-verbal

Which of the following is the least likely reaction following a SIDS death: A. guilt B. fear C. acceptance D. hostility

C. Acceptance

Which of the following is a "Task of Mourning" according to Worden? A. reflect the reality of the loss B. experience the pain of grief and repress the emotion C. adjust to an environment in which the deceased is missing D. to withdraw emotional energy and keep it oneself

C. Adjust to an environment in which the deceased is missing

Which of the following words best describes more than one meaning? A. culture B. evaluative C. ambiguous D. empathetic

C. Ambiguous

That type of self destruction in which a person has little or no group identification and is seen as a loner is referred to as a: A. cremation B. homicide C. anomic suicide D. natural death

C. Anomic suicide

The third stage of death and dying according to Kubler-Ross is: A. denial B. acceptance C. bargaining D. anger

C. Bargaining

An event producing acute deprivation and loss due to death of one in whom emotional capital has been invested: A. fear B. frustration C. bereavement D. mourning

C. Bereavement

A human survival skill needed to maintain contact with the world: A. rate B. proposal C. communication D. letter

C. Communication

In decision making, when all members are in agreement: A. blue print B. outline C. consensus D. impromptu

C. Consensus

A protective coping mechanism characterized by an inability to perceive external reality is called: A. regression B. repression C. denial D. rationalization

C. Denial

The German philosopher Fichte made us aware of which of the following: A. practical B. physical C. ego D. symbols

C. Ego

The power to enter into the spirit and feelings of others is best described by which of the following? A. depression B. sympathy C. empathy D. semantics

C. Empathy

Which of these terms deals with the proper articulation of syllables? A. Pitch B. Rate C. Enunciation D. Volume

C. Enunciation

Which of the following is a purpose of the funeral? A. deny that a life has been lived B. repress grief C. establish a socially accepted climate for mourning D. show disrespect for the deceased

C. Establish a socially accepted climate for mourning

The use of pleasant sounding words in order to mask harsh or rude realities: A. empathetic B. faulty assumptions C. euphemisms D. effort

C. Euphemisms

The act of causing death painlessly so as to end pain and suffering for an individual is called: A. eurotropism B. euphemism C. euthanasia D. yothensia

C. Euthanasia

One of the following best describes the feeling we have to believe that something is true, when in actuality it is not: A. conjunction B. abbreviation C. faulty assumption D. acceptance

C. Faulty Assumption

Which of the following is a speech memorized and delivered word for word from a manuscript? A. Alternate B. Extemporaneous C. Formal D. Impromtu

C. Formal

___ in its broadest sense includes the patient and family prior to the time of death, at the time of death of the patient and care of the family during the bereavement period: A. pre-arrangements B. after-service call C. hospice D. self help groups

C. Hospice

Carl Rogers is most frequently associated with: A. electric counseling B. directive counseling C. non-directive counseling D. indirect counseling

C. Non-directive counseling

What is considered the blueprint of your speech? A. delivery B. structure base C. outline D. impromptu

C. Outline

A variation in the tone of your voice in order to emphasize a point? A. posture B. tone C. pitch D. noise

C. Pitch

John, age five, began using "baby-talk" and bed wetting after the birth of a baby brother. He was using the defense mechanism of: A. repression B. displaced aggression C. regression D. "sweet lemon"

C. Regression

A formal account of what has been said, seen, or done A. letter B. memos C. report D. proposals

C. Report

Which of the following best describes a description of yourself by yourself? A. modeling B. role taking C. self disclosure D. attitudes

C. Self disclosure

Which of the following would change physiological activity? A. source B. feedback C. stimuli D. interpretation

C. Stimuli

An unsuccessful attempt made by a person to end his own life is called: A. suicidal ideation B. murder C. suicidal gesture D. suicide

C. Suicidal gesture

A conscious postponement of addressing anxieties and concerns defines: A. shame B. norm C. suppression D. regression

C. Suppression

When a child's death is expected and parents are allowed a period of anticipatory grieving: A. the loss hurts more B. accepting the loss is a major task C. the grief work is probably shortened D. the mourning process is hastened

C. The grief work is probably shortened

Which of the following is a somatic disturbance in grief: A. anger B. sadness C. tightness of chest D. withdrawal

C. Tightness of chest

Which of these terms is synonymous with loudness? A. Pitch B. Rate C. Volume D. Tone

C. Volume

Normal somatic disturbance in grief is: A. bewilderment B. loneliness C. weakness D. fear

C. Weakness

The common name for a strong irrational fear that is difficult to eliminate is: A. tropism B. psycho-neurosis C. phobia D. psychosis

C.Phobia

"Emovere" the Latin root of the word "emotion" means: A. to hate B. to frustrate C. to move out or stir-up D. to be moody

C.To move out or stir-up

Which of the following is important regarding a speaker's awareness of the audience when choosing the speech material? A. Knowing the education background of the audience B. Knowing the mood of the audience C. Knowing if there are any prejudices in the audience D. All of the above are important

D. All of the above are true

During grief a person may experience A. fear and depression B. anger and resentment C. weakness and loneliness D. all of these

D. All of these

Usually the best way to meet our problems is to: A. withdraw B. repress them C. lie about them D. attack them directly

D. Attack them quickly

Anytime someone helps someone else with a problem is one definition for: A. grief B. counselor C. communication D. counseling

D. Counseling

The fourth stage of dying according to Kubler-Ross is: A. anger B. denial C. bargaining D. depression

D. Depression

A common pattern of symptoms and reactions experienced by those who have lost relatives or friends through death is known as: A. grief B. sorrow C. mourning D. grief syndrome

D. Grief Syndrome

Which of the following would not be an acceptable counseling principle applicable to funeral service? A. establish rapport B. encourage conversational flow C. respect the confidential nature of the subject matter D. insist the client gain a new perspective

D. Insist the client gain a new perspective

Which of the following is not considered a good speech opening? A. Telling a story B. Stating a shocking fact C. Asking a question D. Making an apology

D. Making an apology

Psychological needs of the bereaved family: A. need not be reminded about the deceased B. need to be left alone C. need their emotional ties to remain with the deceased as before D. need emotional support

D. Need emotional support

Which of the following are objectives of psychology A. to help people learn more effectively B. to make better adjustments to live situations C. to understand why people do the things they do D. none of these

D. None of these

Which of the following would not be a desired interview technique during the funeral service arrangement conference: A. verbal communication B. feedback C. non-verbal communication D. none of these

D. None of these

The study of individual human behavior is: A. philosophy B. physiognomy C. pathology D. psychology

D. Psychology

A relation of harmony, conformity, accord or affinity established in any human interaction is called: A. shame B. guidance C. guilt D. rapport

D. Rapport

Which of the following is not a distinct role of the funeral service counselor in helping a bereaved family gain insight into problems and discovering ways of coping with problems? A. the funeral director is a primary source of information B. the funeral director may suggest alternatives to the bereaved party C. the funeral director is the ceremonial institutional tender of the funeral D. the ultimate decisions of the funeral should be influenced by the funeral director

D. The ultimate decisions of the funeral should be influenced by the funeral director

Which of the following is not considered proper with regard to using a visual aid? A. It is relevant to the speech B. It is large for everyone to see C. Audience eye contact is maintained D. The visual aid overwhelms

D. The visual aid overwhelms

The third of Kubler-Ross; stages of dying is identified as: A. acceptance B. denial C. anger D. bargaining

D.Bargaining