Complete BABOK V3 Chapter 10 Techniques
Risk Analysis and Management
______________________________ identifies areas of uncertainty that could negatively affect value, analyzes and evaluates those uncertainties, and develops and manages ways of dealing with the risks.
Acceptance and Evaluation Criteria
_______________________________ are used to define the requirements, outcomes, or conditions that must be met in order for a solution to be considered acceptable to key stakeholders. Are the measures used to assess a set of requirements in order to choose between multiple solutions.
Non-Functional Requirements Analysis
________________________________ examines the requirements for a solution that define how well the functional requirements must perform. It specifies criteria that can be used to judge the operation of a system rather than specific behaviors (which are referred to as the functional requirements).
Roles and Permissions Matrix
___________________________________ is used to ensure coverage of activities by denoting responsibility, to identify roles, to discover missing roles, and to communicate results of a planned change.
Sequence Diagrams
_______are used to model the logic of usage scenarios by showing the information passed between objects in the system through the execution of the scenario. Maintains information about data.
Scope Models
_____define the nature of one or more limits or boundaries and place elements inside or outside those boundaries.
Stakeholder Persona
fictional character or archetype that exemplifies the way a typical user interacts with a product. Helpful to understand needs of group/class of users
User Stories
A _____ represent a small, concise statement of functionality or quality needed to deliver value/benefit to a specific stakeholder.
Vendor Assessment
A ________ assesses the ability of a vendor to meet commitments regarding the delivery and consistent provision of a product or service.
Glossary
A ________ defines key terms relevant to a business domain. Helps remove confusion.
Data Model
A _________ describes the entities, classes or data objects relevant to a domain, the attributes that are used to describe them, and the relationships among them to provide a common set of semantics for analysis and implementation. Helps manage integrity of data in transitions, represents how the business perceives its information Think PLT data mapping as well.
Focus Group
A __________ is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment. The (pre-qualified) participants, guided by a moderator, share their impressions, preferences, and needs.
Survey or Questionnaire
A __________ is used to elicit BA information - including information about customers, products, work practices, and attitudes - from a group of people in a structured way and in a relatively short period of time.
Concept Model
A ___________ is used to organize the business vocabulary needed to consistently and thoroughly communicate the knowledge of a domain. Reduces ambiguity of complex meanings/ distinctions/ decision tables. Limitations - emphasis on sematics, rules, time consuming support.
Business Case
A ___________ provides a justification for a course of action based on the benefits to be realized by using the proposed solution, as compared to the cost, effort, and other considerations to acquire and live with that solution.
Data Dictionary
A ______________ is used to standardize a definition of a data element and enable a common interpretation of data elements. 2 types of elements: Primitive (raw) or Composite (created using primitive elements)
Business Model Canvas
A ___________________ describes how an enterprise creates, delivers, and captures value for and from its customers. Nine building blocks. • Key Partnerships, • Key Activities, • Key Resources, • Value Proposition, • Customer Relationships, • Channels, • Customer Segments, • Cost Structure, and • Revenue Streams.
Survey
A detailed study as by gathering information and studying it.
Interview
An ________ is a systematic approach designed to elicit business analysis information from a person or group of people by talking to the interviewee(s), asking relevant questions, and documenting the responses. The interview can also be used for establishing relationships and building trust between business analysts and stakeholders in order to increase stakeholder involvement or build support for a proposed solution.
Stakeholder Matrix
Maps level of influence against level of engagement
Questionnaire
Set of printing or written questions with a choice of answers used to gather information
Responsibility (RACI) Matrix
Specifies level of responsibility for each stakeholder/group: • Responsible (R): the persons who will be performing the work on the task. • Accountable (A): the person who is ultimately held accountable for successful completion of the task and is the decision maker. Only one stakeholder receives this assignment. • Consulted (C): the stakeholder or stakeholder group who will be asked to provide an opinion or information about the task. This assignment is often provided to the subject matter experts (SMEs). • Informed (I): a stakeholder or stakeholder group that is kept up to date on the task and notified of its outcome. Informed is different from Consulted as with Informed the communication is one-direction (business analyst to stakeholder) and with Consulted the communication is two-way.
Backlog
The _______ is used to record, track, and prioritize remaining work items.
Balanced Scorecard
The ________________ is used to manage performance in any business model, organizational structure, or business process. Four dimensions: Learning and growth, business process, customer, financial
Lessons Learned
The purpose of the ______________ process is to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or project phases.
Workshops
____ bring stakeholders together in order to collaborate on achieving a predefined goal.
State Modelling
____ is used to describe and analyze the different possible states of an entity within a system, how that entity changes from one state to another, and what can happen to the entity when it is in each state. Can represent data and information.
SWOT Analysis
______ is a simple yet effective tool used to evaluate an organization's strengths, weaknesses, opportunities, and threats to both internal and external conditions.
Metrics and Key Performance Indicators (KPIs)
_______ and _____________________ measure the performance of solutions, solution components, and other matters of interest to stakeholders.
Reviews
_______ are used to evaluate the content of a work product.
Use Cases and Scenarios
_______ describe how a person or system interacts with the solution being modeled to achieve a goal. Describes the possible outcomes of an attempt to accomplish a particular goal that the solution will support. Clarify scope and provide high-level understand of requirements. Do not relate to design of solution.
Brainstorming
_______ is an excellent way to foster creative thinking about a problem. The aim of _____________ is to produce numerous new ideas, and to derive from them themes for further analysis.
Estimation
__________ is used by business analysts and other stakeholders to forecast the cost and effort involved in pursuing a course of action. Types: top-down, bottom-up, parametric, ROM rough order of magnitude, rolling wave, Delphi (expert judgment/history, PERT-(optimistic+pessimistic+(4*most likely))/6
Mind Mapping
___________ is used to articulate and capture thoughts, ideas, and information.
Prototyping
___________ is used to elicit and validate stakeholder needs through an iterative process that creates a model or design of requirements. It is also used to optimize user experience, to evaluate design options, and as a basis for development of the final business solution.
Observation
___________ is used to elicit information by viewing and understanding activities and their context. It is used as a basis for identifying needs and opportunities, understanding a business process, setting performance standards, evaluating solution performance, or supporting training and development.
Data Mining
___________ is used to improve decision making by finding useful patterns and insights from data. Three types: Descriptive- patterns/sim/diff, Diagnostic-decision/why?, Predictive-show likeliness T/F
Prioritization
____________ provides a framework for business analysts to facilitate stakeholder decisions and to understand the relative importance of business analysis information.
Collaborative Games
_____________ encourage participants in an elicitation activity to collaborate in building a joint understanding of a problem or a solution. Can use visual elements like sticky notes.
Item Tracking
_____________ is used to capture and assign responsibility for issues and stakeholder concerns that pose an impact to the solution.
Process Analysis
________________ assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.
Stakeholder List, Map, or Personas
________________ assist the BA in analyzing stakeholders and their characteristics.
Decision Analysis
________________ formally assesses a problem and possible decisions in order to determine the value of alternate outcomes under conditions of uncertainty.
Document Analysis
________________ is used to elicit business analysis information, including contextual understanding and requirements, by examining available materials that describe either the business environment or existing organizational assets.
Data Flow Diagrams
________________ show where data comes from, which activities process the data, and if the output results are stored or utilized by another activity or external entity. Describes flow of business info. Helps develop application architecture. Context Diagram Gane-Sarson Notation, represents entire system. Yourdon Notation, illustrates process related to system.
Decision Modelling
________________ shows how repeatable business decisions are made. Ex. Decision matrix used to manage expectation on stakeholders
Financial Analysis
_________________ is used to understand the financial aspects of an investment, a solution, or a solution approach.
Interface Analysis
__________________ is used to identify where, what, why, when, how, and for whom information is exchanged between solution components or across solution boundaries. Helps evaluate usability requirements.
Process Modelling
____________________ is a standardized graphical model used to show how work is carried out and is a foundation for process analysis.Types: flowchart, Business Process Model and Notation (BPMN) - think pools and swimlanes, activity diagram - use case realization diagram, swimlanes, synchronization bars, showactivities in process
Business Rules Analysis
_____________________ is used to identify, express, validate, refine, and organize the rules that shape day-to-day business behavior and guide operational business decision making.
Root Cause Analysis
______________________ is used to identify and evaluate the underlying causes of a problem. Four Activites: State problem, collect data, indentify cause, indentify correction action. Can help improve BA process, amongst other processes.
Functional Decomposition
_______________________ helps manage complexity and reduce uncertainty by breaking down processes, systems, functional areas, or deliverables into their simpler constituent parts and allowing each part to be analyzed independently. WBS- work breakdown structure, organizes and defines scope of project.
Business Capability Analysis
_________________________ provides a framework for scoping and planning by generating a shared understanding of outcomes, identifying alignment with strategy, and providing a scope and prioritization filter. Strenghts - align initiatives,. Weakness- requires cross-functional collaboration.
Organizational Modelling
___________________________ is used to describe the roles, responsibilities, and reporting structures that exist within an organization and to align those structures with the organization's goals.
Benchmarking and Market Analysis
_____________________________ are conducted to improve organizational operations, increase customer satisfaction, and increase value to stakeholders. Compare organizational practices against the best-in-class practices and research customers wants, influences, and competitors.
Onion Diagram
indicates how involved the stakeholders are with the solution, which stakeholders will interact directly with the solution or participate in a business process, which are part of the larger organization, and which are outside the organization.
