COMPTIA A+ 220-1001: TROUBLESHOOTING PRINTERS

Calibrating a printer addresses which issue?

Color mismatch

Which two scenarios would be most likely to cause multiple pages to feed through a printer?

Damp paper and Very thin paper

Which step should always be performed first when attempting to clear a paper jam?

Disconnect the power

Which information about a printer can be ascertained by printing a test page?

Driver list and printer model

Printer output can at times differ from monitor display because of which reason?

Monitors use RGB output, printers use CMYK

Which conditions may result from, or be addressed by upgrading the firmware of a printer?

New features added and Improved performance

What is most likely the cause of a 13.4 error code on a LaserJet printer?

Paper jam

A blurry print job might result from which situation?

Printing on the wrong side of the paper

Which method can sometimes be used to get more print jobs out of a laser jet toner cartridge?

Shake the cartridge

If a user complains that they are not able to connect to a shared printer while several other users are able to connect successfully what is the most likely cause of this issue?

The user does not have permission to use that printer

True or False: Printer drivers are not compatible between operating systems?

True

True or False: Printer drivers should be downloaded from the manufacturers website?

True

True or False: You should install printer drivers before connecting the printer?

True

If a printer reports that it is running low on memory which action should be taken to resolve this issue?

Turn the printer off and on again

Which print quality issue is likely to only be found on a laser printer?

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