CompTIA A+ (220-1002) - 3.0 Software Troubleshooting
System restart
Which of the following would be the easiest step to troubleshoot the Blue Screen of Death (BSoD) in MS Windows?
Clicking on the Properties menu item, and then applying the required settings on the Compatibility tab.
If an application written for an earlier version of MS Windows doesn't run correctly, the operating system can emulate its own older version to allow a given program to work with newer hardware or software. The compatibility mode settings in Windows can be changed manually by right-clicking the program icon and:
True
Disk Defragmenter is a software tool used to rearrange data on magnetic drives in order to improve system performance. Defragmentation results in faster read/write operations of a magnetic hard drive's read/write heads because defragmentation consolidates data into the smallest contiguous regions. This means that the heads can access data sequentially without seeking data fragments in different areas of a disk.
ipconfig
Which of the following Windows command-line utilities can be used to renew an IP address?
Monitor connectivity issues. Video adapter driver updates. Recent updates or installations.
Common causes for a black/blank PC screen include:
False
Solid-State Drives (SSDs) require periodic defragmentation to improve system performance.
True
Restarting a PC regularly might help in resolving slower performance issues as it shuts down all background processes and clears out the system memory.
True
Some of the Windows services require other background applications to run. If a service fails to start, one of the ways for troubleshooting such problem is to check whether all required components for a given service are also up and running. In MS Windows, the list of all connected services for a given service can be found by launching the Services (services.msc) utility, right-clicking on a service, selecting Properties, and checking the Dependencies tab.
Event Viewer
When a program installed in Windows stops responding or encounters an error, logs describing the error can be examined with the use of:
Adding more RAM
Which of the following would resolve problems related to excessive paging and disk thrashing?
Settings menu (Windows 8/8.1/10). Power Options applet in Windows Control Panel.
Windows power plans manage how the computer is using power. The Balanced (recommended) power plan (used by default in certain Windows versions) scales the CPU performance based on its current utilization, which might have a degrading effect on system performance. If the system is running slow, one of the troubleshooting methods is to enable the High performance power plan or customize the current plan settings. In Windows, the power configuration settings can be found in: (Select 2 answers)
File fragmentation. Excessive paging / disk thrashing. Insufficient amount of RAM.
Which of the following adversely affect performance of a magnetic hard drive? (Select 3 answers)
True
In MS Windows, a set of troubleshooting utilities (including tools for solving network-related problems) can be found in the Troubleshooting applet located in Windows Control Panel.
True
Event Viewer (eventvwr.msc) is a Windows utility for monitoring system health and troubleshooting problems with applications, operating system, and hardware. Event Viewer allows for browsing and managing event logs. The most common logs available in Event Viewer include Application, System, and Security logs. Depending on the severity of the event, Application and System logs display events that fall into three categories: Information, Warning, and Error. Information events denote normal operation of the system (such as starting and stopping of system services, or successful completion of some routine background tasks), warning events point to non-critical errors (for example when installation of a software component fails because the component is already on the system), error events point to serious issues, for example when programs stop responding and need to be closed by Windows. Security log contains events such as valid and invalid logon attempts, as well as events related to res
Windows Run dialog box -> type in rstrui.exe + press Enter. Windows Run dialog box -> type in sysdm.cpl + press Enter -> System Protection tab -> System Restore. Windows Control Panel -> System applet -> Advanced system. settings -> System Protection tab -> System Restore. Windows Control Panel -> Recovery applet. Windows Settings menu (Windows 8/8.1/10).
If a recently installed app, driver, or update for Windows has a degrading effect on system performance, Windows Restore can be used to undo system changes by reverting the computer to a restore point. Methods for accessing Windows Restore include:
False
If personal files, such as email, documents, or photos are lost or deleted, Windows System Restore can be used to recover such files.
True
Program Compatibility Troubleshooter is a Windows system utility used for automatic resolution of problems with older applications failing to run on newer versions of MS Windows. Program Compatibility Troubleshooter can be accessed via the Troubleshooting applet in Windows 7/8/8.1/10 Control Panel. Selecting the "Run programs made for previous versions of Windows" option in the Troubleshooting applet launches a guided tool for fixing problems with older programs installed on the current version of Windows
Control Panel (Icon view) -> Network and Sharing Center applet -> Change adapter settings -> rightclick on the device -> select Properties from the pop-up menu -> select Internet Protocol version 4 (TCP/IPv4) from the connection components list -> click the Properties button -> fill in the required fields
What is the correct sequence of steps for accessing the manual configuration interface for IPv4 connections in MS Windows?
System applet in Control Panel -> Advanced system settings -> Performance -> Settings -> Advanced -> Virtual memory -> Change... -> enable Automatically manage paging file size for each drive. Windows Run dialog box -> type in sysdm.cpl + press Enter -> Advanced tab -> Performance -> Settings -> Advanced -> Virtual memory -> Change... -> enable Automatically manage paging file size for each drive.
What is the correct sequence of steps for enabling automatic virtual memory management in MS Windows? (Select 2 answers)
Services (services.msc). Task Manager (taskmgr.exe).
Which MS Windows utilities provide an interface for managing applications/services that might affect the system by slowing down the boot process? (Select 2 answers)
Programs and Features
Which of the following Control Panel applets in Windows provides options to uninstall, change, or repair applications?
Services (services.msc)
Which of the following Windows utilities provides access to print spooler settings?
Run Startup Repair utility. Use bootrec.exe to fix Master Boot Record (MBR) errors. Verify that the drive is detected in BIOS. Use diskpart utility to label the system partition as active.
Which of the following actions would be of help in troubleshooting the "Missing operating system" error message displayed during system boot?
Press Windows logo key + Ctrl + Shift + B to wake the screen. Press Ctrl + Alt + Delete and try logging in. Check the video output connection / Reconnect the monitor. Remove third-party antivirus software (safe mode). Roll back the video adapter driver (safe mode). Check video adapter's compatibility (HCL).
Which of the following actions would be of help while troubleshooting a black/blank screen on a Windows-based PC?
Unplug and restart the printer. Check cables or wireless connection. Uninstall and reinstall the printer. Install the latest printer driver. Clear and reset the print spooler. Change printer's status to "online" Print a test page.
Which of the following actions would be of help while troubleshooting printing issues in Windows OS?
Updating Windows and installing the latest device drivers. Closing unnecessary applications and web browser tabs. Making sure the system has enough virtual memory available. Checking for low disk space and freeing up space (deleting unused programs / using Disk Cleanup utility). Defragmenting installed magnetic hard drives. Adjusting system visual effects, such as animations and shadow effects. Disabling unnecessary startup programs. Checking for and removing viruses and malware. Adjusting power configuration settings. Restoring the PC from a system restore point. Restarting the system regularly to clear out the memory. Adding more RAM.
Which of the following actions would help in optimizing Windows for faster performance?
Turning off airplane mode if enabled. Adjusting wireless signal range. Checking physical cable connections. Rebooting router/modem. Using Windows built-in troubleshooting utilities. Checking network resources permissions. Temporarily turning off firewalls. Temporarily turning off antivirus and anti-malware. Reinstalling the network adapter driver. Restarting Windows. Manually updating network settings.
Which of the following actions would help in resolving Windows network connectivity issues?
localhost. ::1. 127.0.0.1.
Which of the following addresses can be pinged to test the functionality of a Network Interface Card (NIC)? (Select 3 answers)
Damaged hard drive. BIOS does not detect the hard drive. System partition not set as active. Corrupt Master Boot Record (MBR).
Which of the following answers describe(s) possible cause(s) of the "Missing operating system" error message displayed during system boot? (Select all that apply)
Rebuilding Windows profiles
Which of the following answers refers to a common solution for troubleshooting user login problems on a Windows domain?
Disconnecting any removable drives. Updating boot order in BIOS.
Which of the following could be of help in troubleshooting a system that attempts to boot to incorrect device? (Select 2 answers)
Control Panel (Icon view) -> Devices and Printers -> right-click on a selected printer -> Printer Properties -> General tab -> Print Test Page.
Which of the following locations in MS Windows allows to print a test page?
Control Panel (Icon view) -> Troubleshooting -> Hardware and Sound -> Printer. Control Panel (Category view) -> System and Security -> Troubleshoot common computer problems - > Printer. Control Panel (Icon view) -> Devices and Printers -> right-click on a selected printer -> Troubleshoot.
Which of the following locations in MS Windows provide access to an automated printer troubleshooting tool? (Select 3 answers)
Startup tab of the System Configuration (msconfig.exe) utility
Which of the following locations in Windows 7 allows to enable/disable startup applications?
Windows Settings (Settings -> Apps -> Startup). Startup tab of the Task Manager utility.
Which of the following locations in Windows 8/8.1/10 provide access to an interface for managing startup applications? (Select 2 answers)
Services (services.msc)
Which of the following locations in Windows provides an interface for managing background applications?
Control Panel (Icon view) -> Device Manager -> expand Network Adapters list -> right-click on the network adapter -> select Properties from the pop-up menu -> select the required action from the Driver tab Windows Run dialog box -> type in devmgmt.msc + press Enter -> expand Network Adapters list -> right-click on the network adapter -> select Properties from the pop-up menu -> select the required action from the Driver tab
Which of the following steps in MS Windows allows to update/roll back the network adapter driver or disable/uninstall the device? (Select 2 answers)
Control Panel (Category view) -> System and Security -> Security and Maintenance -> Maintenance - > View reliability history. Control Panel (Icon view) -> Security and Maintenance -> Maintenance -> View reliability history.
Which of the following steps provide access to Windows Reliability Monitor? (Select 2 answers)
Windows Run dialog box -> type in sysdm.cpl + press Enter -> Advanced tab -> Performance -> Settings... -> Visual Effects. Windows Explorer (Windows 7) / File Explorer (Windows 8/8.1/10) -> right-click on the Computer icon (Windows 7) / This PC icon (Windows 8/8.1/10) -> Properties -> Advanced system settings -> Advanced tab -> Performance -> Settings... -> Visual Effects. Control Panel -> System applet -> Advanced system settings -> Advanced tab -> Performance -> Settings... -> Visual Effects.
Which of the following steps provide access to configuration settings for Windows system visual effects, such as animations and shadow effects? (Select 3 answers)
Windows Explorer (Windows 7) / File Explorer (Windows 8/8.1/10) -> right-click on a drive -> Properties -> General tab -> Disk Cleanup. Windows Control Panel -> Administrative Tools folder -> Disk Cleanup shortcut icon. Windows Run dialog box -> type in diskmgmt.msc + press Enter -> right-click on a drive -> Properties -> General tab -> Disk Cleanup.
Which of the following steps provide access to the Disk Cleanup utility in MS Windows? (Select 3 answers)
Windows Explorer (Windows 7) / File Explorer (Windows 8/8.1/10) -> right-click on a drive -> Properties -> Tools tab -> Optimize and defragment drive -> Optimize. Windows Control Panel -> Administrative Tools folder -> Defragment and Optimize Drives shortcut icon. Windows Run dialog box -> type in diskmgmt.msc + press Enter -> right-click on a drive -> Properties -> Tools tab -> Optimize and defragment drive -> Optimize.
Which of the following steps provide access to the disk defragmenter utility in MS Windows? (Select 3 answers)
Performance Monitor (perfmon.exe). Resource Monitor (resmon.exe). Task Manager (taskmgr.exe).
Which of the following tools in Windows provide access to real-time performance data on CPU, RAM, hard drive, and network interface utilization? (Select 3 answers)
Advanced
Which tab of the System Properties (sysdm.cpl) applet in MS Windows provides access to system performance settings menu?
bootrec /rebuildbcd
While trying to start their Windows machine, a user receives "Windows Boot Configuration Data file is missing required information" error message. Which of the following bootrec options should be used by a technician for manual CLI troubleshooting of this error?
