CompTIA A+ Exam A

A technician needs to set up three wireless AP's in a single small office building. Which of the following channels should the technician select (one channel per AP) to ensure the APs do not interfere with each other? (Select THREE). A. 1 B. 3 C. 5 D. 6 E. 7 F. 8 G. 10 H. 11

A. 1 D. 6 H. 11

Which of the following wireless standards broadcasts in the 5 MHz range only? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

A. 802.11a

Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

A. 802.11a

A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need to be accessed from distances up to 200 feet through no more than one to two, hollow, dry board walls. Which of the following methods should be used? A. 802.11x B. PAN C. USB D. Infrared (IR)

A. 802.11x

Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also requested FireWire connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications Joe has provided? A. A docking station B. An external USB hub C. A USB to FireWire converter D. A cable lock

A. A docking station

When installing a floppy drive data cable, it is important for a technician to ensure which of the following? (Select TWO). A. Availability of compatible power connectors B. Adequate hard drive capacity C. Correct CPU clock speeds D. Correct Master/Slave jumper settings E. Proper orientation of the data cable

A. Availability of compatible power connectors E. Proper orientation of the data cable

Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed? A. BIOS B. Device Manager C. Motherboard Jumpers D. Computer Management

A. BIOS

Which of the following supports a MAXIMUM frequency of 100MHz? A. Cat5 B. Cat5e C. Cat6 D. Cat6a

A. Cat5

Which of the following private network types would MOST likely be used for a corporation with 100, 000 employees? A. Class A B. Class B C. Class C D. APIPA

A. Class A

Which of the following would a technician need to setup a cable modem at a customers home? (Select TWO). A. Coaxial B. CAT5e C. PVC D. Plenum E. Fiber

A. Coaxial B. CAT5e

A technician is given a failed memory module with 184 pins and is told to order a replacement. Which of the following modules will the technician order? A. DDR B. DDR2 C. DDR3 D. SODIMM

A. DDR

A user has 6, 250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium? A. DL DVD Burner B. LTO Drive C. CD Burner D. Blu-Ray Burner

A. DL DVD Burner

Which of the following Internet connection types uses analog transmission? (Select TWO). A. DSL B. Dial-up C. IDSN D. WiMAX E. Satellite

A. DSL B. Dial-up

A customer reports that when they try to boot their desktop computer and have their MP3 player attached, it fails to boot. When the MP3 player is not attached, the computer boots properly. Which of the following will correct this issue and allow the computer to boot with or without the MP3 player attached? A. Disable USB hard drives in the boot options B. Move Optical drives up in the boot order C. Disable legacy USB support D. Enable Network in the boot options

A. Disable USB hard drives in the boot options

Which of the following connection types is capable of transmissions speeds up 100 Gbps? A. Fiber B. Coaxial C. Infrared D. DSL

A. Fiber

A user with a USB printer would like to print from more than one computer. Which of the following features should be used? A. File and printer sharing B. Internet connection sharing C. Enable printer duplexing D. USB hub

A. File and printer sharing

Which of the following allows for audio and video connections using a single cable? A. HDMI B. Parallel C. DVI-A D. eSATA

A. HDMI

Which of the following features allows an operating system to access multiple virtual processors? A. Hyper threading B. Integrated GPU C. L2 cache D. Multiple cores

A. Hyper threading

Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy? A. Hyperthreading B. Intel SSE3 C. L2 Cache D. S.M.A.R.T.

A. Hyperthreading

Which of the following wireless transmission methods requires line of sight? A. Infrared B. RFID C. 802.11a D. Bluetooth

A. Infrared

A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer? A. Install a manufacturer recommended maintenance kit B. Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers C. Install the fuser and also replace the high voltage power supply D. Install the fuser as the paper jams were probably also caused by the defective fuser

A. Install a manufacturer recommended maintenance kit

A technician has just installed a network card on a Windows 7 computer. Which of the following should the technician do NEXT? A. Install the manufacturers drivers B. Run Windows Updates C. Reboot the machine D. Flash the BIOS

A. Install the manufacturers drivers

Modern laptop screens are much brighter because of advances in which of the following technologies? A. LED B. Batteries C. Inverter D. Plasma

A. LED

An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO). A. Maintain a positive attitude B. Recommend Anne use another repair center C. Place Anne on hold to allow her to calm down D. Follow up with Anne at a later date to verify satisfaction E. Offer different repair options if possible F. Listen and do not interrupt the customer

A. Maintain a positive attitude F. Listen and do not interrupt the customer

Which of the following is used to provide secure file storage to network users only? A. NAS B. IMAP C. SAN D. SSH

A. NAS

A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack? A. Punchdown B. Loopback plug C. Multimeter D. Crimper

A. Punchdown

Which of the following devices uses a list of MAC addresses to direct packets to the appropriate interface? A. Switch B. Router C. Bridge D. Hub

A. Switch

A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors? A. The materials within the cathode ray tube are harmful. B. They are heavier than LCD monitors and therefore require special disposal. C. The glass of the tube can easily break and cause serious injury. D. The rays of the cathode can cause blindness if someone is exposed.

A. The materials within the cathode ray tube are harmful.

Which of the following printer processes would be LEAST suitable for creating archival documents A. Thermal B. Inkjet C. Laser D. Impact

A. Thermal

Which of the following devices requires calibration as part of its installation? A. Touch screen B. Mouse C. External HDD D. Keyboard

A. Touch screen

Which of the following are steps to take before replacing or updating the memory in a laptop? (Select TWO). A. Unplug the AC power adapter B. Remove the keyboard and touchpad C. Separate the screen from the base D. Remove the battery E. Remove all of the screws from the bottom of the case

A. Unplug the AC power adapter D. Remove the battery

When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO). A. VGA B. IEEE 1394 C. PCIe D. PCMCIA E. ExpressPort F. HDMI

A. VGA F. HDMI

Which of the following is an advantage of an IPv6 network? A. Virtually unlimited number of network addresses B. Backwards compatible with all network devices and operating systems C. Less security concerns D. Higher available speed

A. Virtually unlimited number of network addresses

Which of the following wireless security standards uses AES, and is considered the MOST secure means of encryption? A. Wireless Protected Access v2 B. Temporal Key Integrity Protocol C. Wired Equivalent Privacy D. Wireless Protected Access

A. Wireless Protected Access v2

By default, which of the following ports is used for SMTP? A. 21 B. 25 C. 110 D. 143

B. 25

Which of the following bus speeds is supported by PC2-5300 and PC2-4200? A. 333Mhz B. 533Mhz C. 666Mhz D. 800Mhz

B. 533Mhz

Which of the following is a public IP address? A. 10.4.160.1 B. 55.5.254.1 C. 172.17.45.12 D. 192.168.100.100

B. 55.5.254.1

Which of the following IP addresses can be pinged from the internet? A. 10.0.0.1 B. 68.14.24.3 C. 172.16.2.1 D. 192.168.1.1

B. 68.14.24.3

When installing a wide SCSI controller in a computer, which ID number should be configured on the controller to give it the highest priority in the chain? A. 0 B. 7 C. 8 D. 15

B. 7

Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD-RW? A. 50 B. 70 C. 100 D. 120

B. 70

Which of the following characteristics of wireless networks is TRUE? A. 802.11g operates at 5.0Ghz B. 802.11n has a greater reach C. 802.11a operates at 2.4Ghz D. 802.11b is the fastest

B. 802.11n has a greater reach

Which of the following standards is an expansion card slot used only for graphics? A. PCIe B. AGP C. PCI D. miniPCI

B. AGP

A customer has a shared printer on their front desk. Both the printer and computer are heavily utilized on a daily basis. The user states the computer is constantly bogged down when they print a large document and would like it fixed. The BEST solution would be to: A. Remove the printer share from the network. B. Attach the printer to a print server. C. Purchase inexpensive inkjet printers for all users. D. Move the print share to another computer.

B. Attach the printer to a print server.

Which of the following network topologies is the MOST likely to affect other downstream devices if an issue occurs? A. Mesh B. Bus C. Star D. Ring

B. Bus

Which of the following is correct about differences in CAT5 and CAT6 connectors? A. CAT5 connectors have locking tabs B. CAT5 and CAT6 use the same connectors C. CAT6 supports three different wiring standards D. CAT6 conectors are longer for better contact

B. CAT5 and CAT6 use the same connectors

Which of the following cards would utilize a 4G signal to provide Internet access? A. Wi-Fi cards B. Cellular cards C. Sound cards D. USB cards

B. Cellular cards

Which of the following helps law enforcement show accountability for evidence as it was gathered? A. Drive hashing B. Chain of custody C. Drive image creation D. Court subpoena

B. Chain of custody

A user from the payroll department is printing out paychecks and notices that words are not completely being printed out. The user does state that ll of the print on the checks is still dark and legible. Which of the following should the technician perform to resolve this issue with the impact printer? A. Reinstall the print drivers B. Clean the printer head C. Replace the printer ribbon D. Replace the printer cable

B. Clean the printer head

Which of the following is used to detect and correct a single bit error in a memory DIMM? A. RIMM B. ECC C. Parity D. 8b10b encode/decode

B. ECC

A small computer repair office has carpeted flooring. Which of the following accessories would BEST prevent against random electrical static damage? A. Grounded 3 prong AC wall sockets B. ESD mats C. ESD wristbands D. Surge suppressors

B. ESD mats

Joes company just moved into a new building, and the companys management is very concerned about proper equipment grounding. Which of the following risks are they attempting to mitigate by grounding equipment? A. Security breaches B. Electrical shock C. Chemical burns D. Equipment theft

B. Electrical shock

A technician, Joe, has been told that one of the workers at his company has been using a company laptop for illicit activity. The IT manager assigned Joe the task of retrieving the laptop and bringing it back to the repair center. Which of the following has Joe performed? A. Maintain chain of custody B. Gathering evidence C. Device preservation D. Use of documentation

B. Gathering evidence

A video adapter typically has which of the following connector types? A. eSATA B. HDMI C. DB-9 D. RS-232

B. HDMI

A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do? A. Install the CAT5e cable, boot the server and then return and replace it later. B. Inform the customer and recommend temporarily using the CAT5e cable. C. Install the CAT5e cable, document the installation and leave the premises. D. Inform the customer that the server will be available as soon as a CAT6a cable is acquired.

B. Inform the customer and recommend temporarily using the CAT5e cable.

Older laptops that did not use LEDs used which of the following to power the backlight lamp? A. Cathode B. Inverter C. Solenoid D. Plasma

B. Inverter

Which of the following technologies uses a Cold Cathode Florescent Lamp Inverter to backlight the screen? A. Plasma B. LCD C. LED D. OLED

B. LCD

A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible? A. Resolution B. Lumens C. Anti-glare filter D. Bulb life

B. Lumens

A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment? A. IP address of the printer B. MAC address of the printer C. Subnet mask of the network D. Firmware version of the printer

B. MAC address of the printer

Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill? A. Inventory spreadsheet B. MSDS C. Project management plan D. EULA

B. MSDS

A technician is testing the voltages of connectors on the motherboard. Which of the following connectors would give a reading of 12V? A. USB B. Molex C. SATA D. IEEE 1394

B. Molex

Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections? A. RJ-45 B. Parallel C. RJ-11 D. BNC

B. Parallel

A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information? A. Performing a device self test print page from each printer B. Performing a device print page from each print server C. Performing a device factory reset on each print server D. Performing a PING of each device address without the FQDN

B. Performing a device print page from each print server

Which of the following cable types designates that it can safely be run through a drop ceiling? A. STP B. Plenum C. CAT5e D. UTP

B. Plenum

Which of the following cable types should always be used through life safety areas? A. PVC B. Plenum C. STP D. Fiber

B. Plenum

The accounting department has requested a printer with a duplexing assembly. They most likely want to add which of the following features? A. Print in color on card stock B. Print on both sides C. Print on envelopes D. Print on specialized paper

B. Print on both sides

A user reports that some of the colors are bright in some areas and dull in others when printing to a laser printer. Which of the following should the technician do NEXT to resolve the issue? A. Replace the pickup rollers B. Print the cleaning page C. Print a test page D. Replace the fuser

B. Print the cleaning page

Which of the following RAID types uses a drive mirroring algorithm? (Select TWO). A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 6 E. RAID 10

B. RAID 1 D. RAID 6

A customer is terminating an employee for suspected activity that is against company policy. They have called Ann to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client? A. Create an image of the hard drive and store it on a NTFS drive. B. Remove and secure any HDD from the computer, documenting the process. C. Store the computer in the server room until it is required. D. Lock the user out of the computer and let another employee use it until needed.

B. Remove and secure any HDD from the computer, documenting the process.

A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0-15. Which of the following types of drives is the technician installing? A. SATA B. SCSI C. USB D. EIDE

B. SCSI

Which of the following Internet connection types has the HIGHEST latency? A. WiMAX B. Satellite C. Fiber D. Dial-up

B. Satellite

Which of the following network cable types has the longest range? A. CAT5e B. Single-mode fiber C. Multi-mode fiber D. CAT6

B. Single-mode fiber

A company would like to connect multiple departments into one network operations center (NOC), yet provide each department with autonomy from one another and enable them to share their high speed Internet connection. Which of the following devices would BEST enable the NOC to accomplish this? A. Repeater B. Switch C. Hub D. Bridge

B. Switch

Which of the following is the MAIN difference between an LCD and an LED display? A. The ability to use external displays B. The source of the back lighting C. The viewable size of the display D. The size of the pixel display

B. The source of the back lighting

Laser printers and thermal printers both use a heating element to function. Which of the following differentiates them? A. Laser printers require a liquid pigment. B. Thermal printers use device specific stock. C. Laser printers do not require thermal toner. D. Thermal printers utilize refillable heat toner.

B. Thermal printers use device specific stock.

When referring to laser printing, which of the following describes the development process? A. The corona wire places a static charge on the drum. B. Toner is pulled to the charged areas of the drum. C. Toner is pulled from the drum to the paper. D. The toner is permanently affixed to the paper.

B. Toner is pulled to the charged areas of the drum.

A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates the card has network connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation? A. Change the computer and DNS servers IP addresses in the Action Center B. Use ipconfig to check the current settings and Network Connections to make changes C. Assign the NIC an APIPA address using ipconfig and the network setup wizard D. Reboot the computer and configure the necessary network settings in the BIOS

B. Use ipconfig to check the current settings and Network Connections to make changes

A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do NEXT? A. Install and test the closest match to that printer model from windows B. Visit the vendors website and download the most recent driver for that printer C. Research the issue on the internet and try to find a solution D. Reinstall the Printer driver from the CD that came with the printer

B. Visit the vendors website and download the most recent driver for that printer

A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down? A. SAN B. WAN C. LAN D. PAN

B. WAN

Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A network? A. 254 B. 65 Thousand C. 16.3 Million D. 340 Trillion

C. 16.3 Million

Which of the following is an example of an APIPA address? A. 4.2.2.2 B. 10.23.145.90 C. 169.254.44.157 D. 192.168.32.59

C. 169.254.44.157

Which of the following is the MAXIMUM number of unique addresses in a Class C network? A. 64 B. 128 C. 254 D. 255

C. 254

For a wireless network configured to use WPA2 with AES encryption, which of the following is the MAXIMUM bit strength of the encryption? A. 64 bits B. 128 bits C. 256 bits D. 1024 bits

C. 256 bits

RAID 5 requires a minimum of how many hard drives? A. 1 B. 2 C. 3 D. 4

C. 3

Which of the following is the maximum throughput of a USB 3.0 connection? A. 800 Mbps B. 3 Gbps C. 4.8 Gbps D. 10 Gbps

C. 4.8 Gbps

Joe, a user, requests that a new printer be installed for his SOHO environment. Joe wants to be able to print to the device from any location within the SOHO. Which of the following should be used? A. Infrared (IR) B. Serial C. 802.11 D. Bluetooth

C. 802.11

Which of the following wireless standards operates either exclusively or optionally in the 5.4GHz spectrum? A. A and B B. A and G C. A and N D. G and N

C. A and N

A technician is troubleshooting a desktop system that is shutting down randomly after short time periods. After accessing the system BIOS, the technician checks various data from the motherboard sensors. Which of the following would indicate an issue with the system? A. The hard drive temperature is 30° Celsius B. Power supply is providing +12v and +5v C. CPU fan RPM value is 0 D. The number of physical processors value is 1

C. CPU fan RPM value is 0

A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue? A. Return the tablet to the manufacturer B. Give the user a stylus to use C. Calibrate the touch interface D. Verify touch interface connectivity inside the screen

C. Calibrate the touch interface

Which of the following would be a necessary step in performing preventive maintenance on a thermal printer? A. Replace the print head B. Apply the maintenance kit C. Clean the heating element D. Replace the toner

C. Clean the heating element

A technician, Anne, has repaired a CEOs laptop. Which of the following is the LAST step that should be taken after the repair is completed? A. Prepare a hot spare in preparation for the next repair B. Document all of the services provided C. Communicate the status of the repair with the CEO D. Offer other repair options if they are available

C. Communicate the status of the repair with the CEO

Which of the following adapters causes the LEAST amount of signal loss? A. VGA to DVI B. HDMI to VGA C. DVI to HDMI D. S-video to RCA

C. DVI to HDMI

Which of the following connectors provides the capability to pass both analog and digital signals? A. VGA B. BNC C. DVI-I D. USB 3.0

C. DVI-I

A technician has been asked to install a printer on a Windows 7 machine. Through which of the following Control Panel utilities will the technician install the printer? A. Printers and Devices B. Printers C. Devices and Printers D. Printers and Faxes

C. Devices and Printers

Which of the following characteristics is generally found on a docking station that port replicators do not offer? A. Replicators usually have more USB ports than docks. B. Docks generally do not need separate power to function. C. Docks have independent hardware that replicators lack. D. Replicators have additional NIC that docks lack.

C. Docks have independent hardware that replicators lack.

Which of the following laser printer components will flip the paper to allow for printing on both sides? A. Paper registration assembly B. Paper pickup assembly C. Duplex assembly D. Image transfer belt

C. Duplex assembly

Which of the following should the technician configure on a WAP to conceal the data being sent by the wireless clients? A. Enable MAC filtering B. Disable SSID broadcast C. Enable WEP D. Decrease the AP transmit power

C. Enable WEP

A technician wants to simplify users wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point? A. Enable QoS B. Enable SSID Broadcast C. Enable WPS D. Enable MAC filtering

C. Enable WPS

Which of the following is a standard AMD processor socket type? A. LGA B. 1366 C. F D. 1155

C. F

A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop? A. Software only B. Bluetooth C. Function keys D. WiFi switch

C. Function keys

Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency? A. A B. B C. G D. N

C. G

A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement? A. CMOS Battery B. Mini-PCI Card C. Inverter D. DC Cord

C. Inverter

Which of the following laptop components provides direct electrical supply to illuminate the screens image? A. DC jack B. CMOS battery C. Inverter D. Backlight

C. Inverter

Which of the following laser printer parts creates the image on the drum that picks up toner? A. Fusing assembly B. Registration assembly C. Laser scanner assembly D. Transfer roller

C. Laser scanner assembly

Ann, a technician, is sent to a chemical company to troubleshoot their server. She is concerned about what types of chemicals she will be exposed to. Which of the following documents would address Anns concerns? A. Inventory spreadsheet B. Statement of work C. MSDS document D. Incident report

C. MSDS document

Which of the following translates digital signals into analog for transmission over phone lines? A. SAN B. VoIP C. Modem D. Bridge

C. Modem

Which of the following network types uses IrDA for communication? A. MAN B. WAN C. PAN D. LAN

C. PAN

A technician is connecting an old dot matrix printer to a computer. The printers cable has a non- rectangular connector that connects to a pink port in the back of the computer. This type of connection is MOST likely which of the following? A. USB B. Ethernet C. Parallel D. Bluetooth

C. Parallel

A laptop user has asked a technician to purchase a device that allows for central connection of multiple external devices. The user is cost-sensitive, so they would like a device that does not provide power to the laptop during usage. Which of the following items would BEST fit the users needs? A. Docking Station B. Parallel Port Selector C. Port Replicator D. Ethernet Hub

C. Port Replicator

A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer? A. Printers and Devices B. Devices and Printers C. Printers and Faxes D. Devices

C. Printers and Faxes

A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack? A. Crimper B. Toner probe C. Punchdown tool D. Multimeter

C. Punchdown tool

Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system? A. CAT5e B. CAT6 C. RG-59 D. STP

C. RG-59

Which of the following types of connectors can use a maximum of 8 strands of wires? A. RJ-11 B. RS-232 C. RJ-45 D. BNC

C. RJ-45

A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the following would MOST likely be required to facilitate installation? A. RAID card B. CNR card C. Riser card D. MCA card

C. Riser card

Which of the following cable types has the LONGEST transmission range? A. CAT6 B. CAT5e C. Single-mode fiber D. Multimode fiber

C. Single-mode fiber

A common method of accessing computers remotely that uses port 23 is known as? A. LDAP B. RDP C. Telnet D. FTP

C. Telnet

When replacing the CPU in a laptop, which of the following locations should have thermal grease applied? A. Connection points on the system board B. Bottom of the CPU C. Top of the CPU D. Axis of the cooling fan

C. Top of the CPU

A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports? A. Multi Mode B. Dual Channel C. Triple Channel D. Single Channel

C. Triple Channel

A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST? A. Replace the print head with OEM replacement. B. Use a cotton swab and alcohol to clean the print head. C. Use the printer manufacturers cleaning kit to clean the print head. D. Use an industry approved cleaning kit to clean the print rollers. E. Use the printer manufacturers cleaning kit to clean the print rollers.

C. Use the printer manufacturers cleaning kit to clean the print head.

Which of the following can be used as the default gateway for the 192.168.1.0/24 network? A. 192.168.0.1 B. 192.168.0.255 C. 192.168.1.0 D. 192.168.1.10

D. 192.168.1.10

A new server has recently been purchased and needs to have the RAID configured for its four drives. Which of the following RAID levels would be set up to provide the BEST performance and data protection? A. 0 B. 1 C. 4 D. 5

D. 5

A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

D. 802.11n

A new user in a corporate HR department must print to a network printer. This printer is only used by the HR department for confidential documents. Which of the following is the FASTEST way to allow the user access to the printer? A. Add the group Print Users to the HR group. B. Add the new user to the Everyone group and give the group Print rights to the printer. C. Add the group Everyone group to the HR group. D. Add the new user to the HR group.

D. Add the new user to the HR group.

On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following? A. Additional power to onboard devices B. Additional power to PCIx peripheral cards C. Additional power to the South Bridge D. Additional power to the CPU voltage regulator

D. Additional power to the CPU voltage regulator

Which of the following would be the BEST means of securing access to a users corporate laptop? A. Kensington lock B. Enable Trusted Platform Module C. Enable SMART in the BIOS D. Biometrics

D. Biometrics

Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joes requirements? A. Dial-up B. Mobile Hotspot C. Satellite D. Cable

D. Cable

Which of the following would BEST describe the capabilities of a 64-bit operating system? A. Capable of managing dual NICs. B. Capable of effectively managing 1TB SSD. C. Capable of managing more than 4 displays. D. Capable of utilizing 128GB RAM.

D. Capable of utilizing 128GB RAM.

A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST? A. Apply a new preventative maintenance kit. B. Ensure the MFD is connected and on the network. C. Replace all empty ink cartridges in the MFD. D. Check the toner level to see if it is low.

D. Check the toner level to see if it is low.

Multicast addresses fall in which of the following classful address ranges? A. Class A B. Class B C. Class C D. Class D E. Class E

D. Class D

Which of the following Internet connection types usually has access controlled with PPPoE security authentication? A. WiMAX B. LTE C. Cable D. DSL

D. DSL

Which of the following would MOST likely be found on a docking station versus a port replicator? A. USB Hub B. VGA Port C. PS/2 Slot D. DVD-ROM

D. DVD-ROM

Which of the following Internet connections commonly utilize an analog phone line? (Select TWO). A. Satellite B. WiMAX C. Cellular D. Dial-up E. Cable F. DSL

D. Dial-up F. DSL

Which of the following memory types is MOST commonly found in servers? A. RAMBUS B. ECC SODIMM C. ECC RAMBUS D. ECC DIMM

D. ECC DIMM

Which of the following cable types is LEAST affected in areas of high EMI? A. UTP B. Coax C. STP D. Fiber

D. Fiber

Which of the following will send all received packets out all of its ports except the port it was received on? A. Switch B. Router C. WAP D. Hub

D. Hub

Which of the following transmission methods is dependent on line of sight? A. 802.11 B. RF C. Bluetooth D. IR

D. IR

When printing forms that need to be copied using carbon paper, which of the following technologies is BEST suited? A. Laser B. Thermal C. Inkjet D. Impact

D. Impact

Which of the following is a standard Intel processor socket type? A. F B. 754 C. 940 D. LGA

D. LGA

Which of the following devices is used to convert initially audible signals into digital signals to provide communication between two endpoints? A. Bridge B. Fax machine C. Repeater D. Modem

D. Modem

A cellular mobile hot-spot would create which of the following network types? A. MAN B. LAN C. WAN D. PAN

D. PAN

A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA? A. Place a jumper on both the MA and CS jumper block of the secondary drive. B. Place a jumper on the MA jumper block of the secondary drive. C. Place a jumper on both the SL and CS jumper block of the secondary drive. D. Place a jumper on the SL jumper block of the secondary drive.

D. Place a jumper on the SL jumper block of the secondary drive.

A home user wants to configure the wireless AP for gaming. Some games require that dynamic inbound communication be allowed for the game to work properly. Which of the following should the user configure on the AP to ensure games will work properly when dynamic communication is required while maximizing security? A. NAT B. DMZ host C. WPS D. Port triggering

D. Port triggering

A user recently installed a joystick that is used to play video games on their computer. The user notices that the joystick is slowly drifting. Which of the following should the user do? A. Replace the device B. Reboot the computer C. Reinstall the drivers D. Re-calibrate the device

D. Re-calibrate the device

A user reports that when printing to an impact printer that the carbon copies are legible but the top copy is blank. Which of the following is the MOST likely cause? A. Replace the printer data cable B. Reinstall the printer drivers C. Replace the printer head D. Replace the ribbon

D. Replace the ribbon

A technician, Joe, is working on a small form factor PC and needs to install an additional NIC card. Upon closer inspection, Joe notices that he cannot close the case with the new NIC installed. Which of the following cards does Joe need to complete the installation? A. FireWire card B. Parallel card C. Storage card D. Riser card

D. Riser card

Which of the following devices requires 3.3V of power from the motherboard? A. SLI Video Card B. DVD-ROM Drive C. USB Port D. Serial Port Card

D. Serial Port Card

Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install? A. FireWire card B. Riser card C. Wireless card D. Serial/Parallel card

D. Serial/Parallel card

A small office with five computers on a workgroup that are directly connected to a switch is an example of which of the following network topologies? A. Ring B. Bus C. Mesh D. Star

D. Star

Which of the following devices uses MAC tables to allow multiple computers to access a single network connection? A. Hub B. Firewall C. VoIP D. Switch

D. Switch

Which of the following is often required to complete configuration of a bar code scanner? A. The scanner must be set to reject scanning any codes shorter than three digits. B. The system must be rebooted and update drivers installed. C. The scanner utilities must be run to adjust the light intensity of the laser. D. The scanner must be programmed by scanning in select codes.

D. The scanner must be programmed by scanning in select codes.

Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware components is MOST likely in need of replacement? A. Hard drive B. Memory modules C. System fan D. Wireless card E. System board

E. System board