CompTIA Core 2 scenario, troubleshoot common Windows OS problems.
A cyber architect wants to enhance their work computer for better optimization, storage space, and speed efficiency. What can the architect consider to meet the desired optimization outcome?
Add resources.
A software technician is reviewing a help ticket in which an employee is frustrated that they were working on a project and the program stopped working unexpectedly. What did the employee experience in this instance?
Application crashes
A help desk technician is creating a spreadsheet that captures the concerns presented by the employees. After reviewing previous tickets, the technician creates a column for "Blue Screen of Death," or BSOD. What does a user observe when they experience a BSOD?
It displays a Windows STOP error.
An organizational employee is having computing issues while attempting to run several applications simultaneously. What is the employee experiencing in this instance?
Low memory warning
A cyber engineer identifies a disk drive while working on a computer, but the loader does not reflect the location. What computer issue is the engineer observing in this instance?
No OS found
A technician is troubleshooting an organizational computer that is continually restarting without any action from the user. What is the computer doing?
Rebooting
A software engineer is reviewing a help ticket where an employee can not access their account due to corrupted files but has to regain the data. What method allows the engineer to take uncorrupted data and place it in a new account for the employee?
Rebuild a Windows profile.
A cyber technician successfully captures the user profile for a computer that is demonstrating performance issues. The technician moves this profile onto a new computer for the employee's use. What is this called?
Reimage the device.
A tech support assistant is helping an employee with a laptop issue. The reported issue suggests that recently updated applications are not opening. The employee further states they had not shut down and started their machine since updating the applications. What is required before the applications will work on the laptop?
Restart services.
A technician receives a request from an employee via a help ticket. The employee wants to return their computer to a former installation setting. What is the employee requesting the technician to complete?
Restore the computer.
A cyber architect is reviewing a ticketed computer and discovers that the newest driver is corrupted and wants to revert to a good driver. What can the architect do to complete this task
Roll back an update.
A cyber architect analyzes a computer returned for application and performance issues. As part of their analysis, the architect uses a utility that has a manual interface to review system files and restores stored files if found to be corrupt or damaged. What is the architect using to test files?
SFC
A cyber consultant reviews the help ticket log and notices several computers submitted for repairs due to being out of sync with other systems. What is the consultant observing in the log?
Time drift
A maintenance engineer is troubleshooting a computer that is out of sync. What is the cause for the computer's inability to sync?
Time drift
An employee reports an issue in which they state they cannot print. The help desk technician discovers that the employee uses a peripheral hub with four additional devices connected via a single connector to the computer. What is causing the issue with the printer?
USB controller resource warning
A software engineer is troubleshooting a team laptop and discovers that several case management tools are out-of-date. What action should the engineer take to get the applications to the latest version?
Update the application.
A software engineer is experiencing issues with a work computer and identifies that the computer does not have the memory or video graphics necessary to operate the program. What should the engineering review to ensure the program works correctly?
Verify requirements.
A software engineer troubleshoots an "OS not found" issue on a company computer and wants to repair the boot sector. What recovery mode command prompt can the engineer use to accomplish this troubleshooting task?
bootrec/fixboot
A cyber architect troubleshoots a computer with the message that reflects "OS not found." What recovery mode command prompts repair of the master boot record (MBR)?
bootrec/fixmbr
A cyber technician is troubleshooting a company computer that exhibits performance issues. What steps should the technician take in their troubleshooting strategy?
Check for overheating. Check for misconfigurations. Verify the problem.
