Computer and Internet Technology Course
ISP
(Internet Service Provider) A company that provides access to the Internet.
IoT
(Internet of Things) refers to a network of physical objects of things that are embedded with electronics, sensors, software, and network creativity. These physical objects can exchange data with each other
Apple Mac
- Mac operating system, commonly known as iOS or macOS. -can run Microsoft office suite, excluding Access.
Firefox
- Runs on Windows, macOS, and Android - quicker page loading and better performance when multiple tabs are open - Never tracks your internet activity -Private Browsing Mode - A browsing mode in Firefox in which the user's browsing history, cookies, or copies of web pages that were visited are not stored on the computer. - Enhanced tracking protection Prevents trackers hidden on web pages from collecting your data and slowing down your browsing
CARS
- an effective tool you can easily apply to validate information found on the internet C - Credibility (review their credentials and background for qualifications and expertise, as well as possible conflicts of interest.) A - Accuracy (check if the author offers any verification of the presented facts. Check if the information is current or has been updated and if the information sources cited are authoritative.) R - Reasonable (Are they fair and sensible or extreme and excessive? Does the page provide information and facts or try to sell a product or service? Does it contain objective information and multiple points of view? Or does it express opinions, use emotional language, or demonstrate an obvious bias or conflict of interest?) S - Support (does the site offer any (S)upport for the information presented as facts by citing authoritative sources? Does the site properly cite photos or other reproduced content? In addition, web links to other sites should be working and relevant.
Google Chrome
- every platform supports Chrome - you can sync data across all devices regardless of the operating system -large extension library and built in tools such as language translator and PDF viewer -automatically blocks ads that violate standards of the Coalition for Better Ads
Microsoft Edge
- makes it easy to share passwords, favorite sites, and webpages across multiple devices - Immersive reader mode strips away webpage distractions and can even read the article aloud -In Private mode keeps browsing history private
Collaboration Application
- offer collaboration platforms with a variety of features and capacity options -free versions called freemium (free of charge) but charge a fee for additional features - example zoom which has a free account but limits # of people and length of car
Viva Insights
- will let you know if it is an appropriate time to email a coworker in another time zone -will alert you to emails you received but haven't responded to
Safari
-Default browser for Mac and iOS. -works seamlessly across all Mac devices and has strong security features
Packaged Software
-Mass produced for a mass audience with a variety of needs. -usage is controlled and restricted through copyright laws - popular programs include Microsoft word, adobe photoshop
Apple
-Only the Mac can run both iOS and Windows programs by setting up parallel installations on your desktop -Because Apple maintains tight control over application developers, it experiences fewer issues with third-party programs crashing the system
Application Software
-Performs specific tasks -take up memory -Microsoft outlook, salesforce, adobe photoshop, and QB are all applications software -this productivity software helps you be more productive
-Portable Document Format - an application and operating system independent file format, enabling you to create and share documents containing text, graphics, and images across all programs and platform - Because the PDF is available on all devices and operating systems, documents look the same regardless of the program or device. - By using Adobe Acrobat Reader or one of several free PDF document readers available for download, you can read and print any PDF document exactly as it was created. - Documents created in other formats such as Microsoft Word or Excel can be easily converted to PDFs and then shared universally.
PC
-Windows operating system -most common laptops -All Microsoft programs work on devices
Custom Software
-application software custom developed to meet specific set of needs for a business or organization -example - billing software or inventory management packages -built from the ground up based on an in depth analysis and design process
Web based applications (web apps)
-applications or programs you access on the internet without needing to install them on your device. -Examples include amazon, Facebook, zoom, and gmail
A comprehensive security software suite should include:
1. Anti-spyware programs that prevent spyware from installing on your computer 2. Anti-spam software that blocks spam or electronic junk mail 3. Firewall software that creates a personal security zone around your computer 4. Antivirus software, which should be installed on every workplace computer
Time saving email practices:
1. Create distribution lists for groups that you email often, enabling you to email many people by entering just one address. 2. Create templates for emails you send repeatedly, such as monthly reports. 3. Ignore irrelevant emails and unsubscribe from email lists you don't want. 4. Pin emails so they are at the top of your inbox. 5. Snooze emails that you don't have time to answer now, and they will reappear at a later date/time at the top of your inbox. 6. Use the "Send Later" feature so your emails arrive at the optimal time. 7. Use "Undo Send" to quickly pull back an email you accidentally sent or to which you forgot to add an attachment.
Social Media tips to connect with your audience:
1. Make It Personal: Your audience has a lot of information coming at them every day. From 24-hour news and sports channels to an endless array of streaming options, they are bombarded with content. Speak directly to their pain points and show off your brand by showing behind-the-scenes videos of how and why your product or service was created. 2. Make It Authentic: This can mean sharing stories about your business and its employees/customers. It can also mean owning up to any mistakes or missteps your company may have made. Again, you want your audience to see more than your logo when they see messaging from you. 3. Make It Engaging: Videos are a great resource, but they need to be powerful or intriguing enough to get your target audience to stop and pay attention. A great photo or infographic could be just as effective. Customers love completing quizzes or checklists to determine which products would work best for them.
Should you experience computer problems such as error messages and nonresponsive software, try these troubleshooting steps:
1. Remain calm and take a thoughtful, organized approach to solve the problem. Pushing random keys can often make the problem worse. 2. Save any open documents and back them up to an external or online drive if possible. 3. Once your work is secured, document the problem. What were you doing at the time? Can you replicate the error? Write down what you were doing, the text of any error message, and a list of other programs running at the same time. 4. Research possible solutions. Try doing a web search on a search engine like Google or Bing with specific descriptive terms to see if others have had a similar problem. Find out what solutions worked for them.
What are two types of software?
1. System software 2. application software
What two ways can email systems be based?
1. client based 2. web based
How do you keep your device safe
1. keep operating systems and software up to date 2. change passwords frequently 3. never use public WiFi 4. Don't open attachments from people you don't recognize
Malware comes in a variety of forms including:
1. virus 2. trojan horse 3. adware 4. ransomware
Hyper-Automation
A business approach in which an organization identifies and automates as many tasks as possible in order to create higher efficiency and lower operational costs.
Microsoft Powerpoint
A full-featured and robust presentation application, allowing you to produce comprehensive presentations. Presentations can be converted into video to broadcast on the web or to create a photo album.
Microsoft Word
A full-featured comprehensive word processing application, enabling you to create a variety of personal and business documents. It includes desktop publishing with newsletters and fliers. Microsoft Word also supports the creation of web pages.
Microsoft Outlook
A powerful communications and scheduling application that enables you to communicate with others, track your contacts, and organize your calendar.
Microsoft Excel
A powerful spreadsheet application, enabling users to organize and make calculations, graph data, and develop professional reports. Excel tables and reports can be published to the web and access real-time web data.
Yammer
A social networking tool allowing for communication within a business or corporate network. Access is restricted to specific email addresses to maintain security.
Stream
A video service wherein people in your organization can upload, view, and share videos securely. Shares recordings of meetings, presentations, training sessions, or other videos that aid your team's collaboration. Stream will create a searchable transcript of your recording.
Microsoft Teams
A workspace hub for real-time collaboration and communication, meetings, file and app sharing, and even the occasional emoji. Teams supports real-time presentations and meetings, as well as audio, video, graphics, messaging, whiteboards, and screen sharing. Persistent messaging enables users to come in and read previous messages, communicate live with colleagues, or leave messages for them to view later. Meetings can be archived to be viewed later in Microsoft Stream. Participants can connect with computers, laptops, tablets, or a variety of mobile devices.
Microsoft Bookings
Allows internal and external users to schedule appointments with you. You can set up a time limit—for example, 30 minutes. Booking has a public link that users can access to view available times and schedule a meeting with you. Booking works with Microsoft Outlook.
What three categories do laptops fall into?
Chromebooks, Macs, and PCs. Approximately 75% of users are on a PC.
Power BI
Cloud-based business intelligence (BI) to share, analyze, and visualize data; to search for, import, shape, and merge data; and to create reports, models, and visualizations.
IoT - Internet of things
Continuing development of the Internet that allows everyday objects embedded with electronic devices to send and receive data over the Internet.
Copyrighted software
Copyrighted software belongs to the author or publisher. Therefore, you are free to use properly acquired software, but not to copy, change, or distribute it without additional permission from the copyright holder.
LAN
Cover a limited area due to the costs of physically connecting machines with cable. However, they do offer the advantages of security, stability, and high access speeds.al area networks
Microsoft Forms
Create surveys, polls, and quizzes to collect data to make better business decisions. Forms work as a standalone online app, but also work in Teams and Outlook.
Ransomware
Designed to block access to a computer system until a sum of money is paid (also known as "cryptic extortion").
Chromebook
Developed by Google and runs on Android system. -All activity is performed within the chrome browser -information is stored in a cloud service and not on the device itself -Cannot run Microsoft premium applications; they can access online versions but are limited to 10-20 percet of the features.
Exchange Online
Enables access to Outlook information (business email, calendars, contacts) from other computers or mobile devices regardless of time or location, without additional server cost. Outlook can also be installed for more functionality as an email client.
Sway
Enables creation and sharing of interactive web-based reports, presentations, and projects.
Antivirus Software
Finds and removes a variety of viruses from your computer, while also scanning incoming and outgoing email messages for potential threats
What are the most popular browsers?
Google Chrome, Apple Safari, Mozilla Firefox, and Microsoft Edge
GUI
Graphical User Interface, where you select icons, buttons, or objects with a pointing device or with your fingers
IM
Instant messaging
WiFi hotspot
Locations where you can get wireless Internet, often for free
Legal concerns with social media
More significantly, social media raises several legal concerns, especially involving issues and misconceptions related to employee behavior and questions of free speech. As a result, companies are developing policies addressing the use of social media in the workplace. In the absence of (or even in addition to) these policies, professionals should develop a list of best practices to guide their daily use of social media.
Networks
Networks provide the connection between people, devices, and resources.
Microsoft OneDrive
One TB of storage per user. OneDrive allows versioning, has an autosave feature for Word, Excel, and PowerPoint, and offers collaboration features. Microsoft Teams recordings are stored in a OneDrive folder, called Recordings, of the meeting organizer. OneDrive allows you to share folders and files with a user outside your company. You can even require a password to open the file, set an expiration date for file access, and keep users from downloading files.
OS
Operating system. Provides instructions to the computer, enabling basic operations such as assigning storage space and interacting with input and output devices
Google Analytics
Provides businesses with detailed information about their customers so they can better understand their needs. Google Analytics can tell you when someone arrives at your digital doorstep via Facebook, Twitter, or Instagram. It can also alert you if that guest posts on another industry blog. This useful information helps you allocate your marketing budget and resources. It even tells you what your visitors are searching for and where they end up on your website. This can further indicate what they truly want.
Sharepoint
Provides templates and tools that enable you to create and design professional-looking websites, customized with your own images, forms, maps, and social networking tools. Once completed and given a domain name of your choosing, it can be hosted by Microsoft 365 SharePoint as part of your subscription.
Microsoft Publisher
Provides tools to design and create high-quality documents, combining text, graphics, illustrations, and photographs. The robust toolbox enables graphic manipulation, color schemes, and advanced layout and print tools that power creativity far beyond the limits of word processing.
SEO
Search Engine Optimization techniques tweak your website to increase its visibility for relevant searches, thereby bringing more traffic to it.
Cookies
Small text files that are sent to your computer from certain websites. They track your behavior and transactions.
Social Media
Social media uses the internet, websites, and applications that enable users to create and share content or participate in social networking. These tools enable new, innovative forms of communication that prompt immediate responses and interaction. The poster and viewer can begin a dialogue virtually. Their distribution is widespread, and entire online communities can develop around social media.
SaaS
Software as a Service - you pay a monthly or annual subscription fee instead of purchasing the entire product and downloading it all at once -frees up storage space -allows you to download software to several devices
Cloud Storage
The cloud is a series of redundant servers storing your software and files, which your computer or device accesses to retrieve information. - the multiple server architecture ensures security, reliability, and on demand access - facilitates greater sharing and collaboration by making it easy to share files and folders - you do not need to be online to work, all apps and files are available to download and will all be updated and synchronized next time you go online.
Triage process
The email triage process involves sorting emails into three categories: 1. Identify the most important emails that must be dealt with immediately. 2. Turn to the emails that are urgent but less so. 3. Identify emails that can be handled later. Placing them in folders can help make this process easier to manage. The goal is to have a clean slate— an inbox with no emails left unhandled.
Wireless router
This connects your devices to the internet.
Wild Card
This directs the search engine to search for a word commonly associated with the other word or words in the search
Passwords
Use different passwords for different sites and change them often
VPN
Virtual private network. Provides access to a private network over a public network such as the Internet. VPN concentrators provide VPN access to large groups of users.
WiFi
Wireless Fidelity network transmits radio waves through the air to connect devices within a range of up to 900 feet to a wireless router. -Wi-Fi networks can support a variety of devices, including computers, printers, scanners, cameras, and other mobile devices (see Figure 3.18).
Google Drive
a cloud based storage center where you can securely store and retrieve files, documents and emails.
Gmail
a full-service email program that can be tailored for your company or institution. As part of Google Workspace, email addresses can be customized to have your company name as the domain name. It can also support unlimited group mailing lists. Having the ability to draft a message that sends automatically when you regain an internet connection is convenient for traveling employees.
Google Docs, Sheets, and Slides
a fully functional word-processing program that allows you to create documents right from your browser, with no program installation required. It supports collaboration and sharing functions as well. Likewise, you can use Google Sheets to create and share spreadsheets and Google Slides to create slide presentations. Because these programs are web-based, you can collaborate with colleagues on them or instantaneously share information and resources.
Slack
a platform for channel based messaging, file sharing and live meetings
Software Programs
a set of instructions that tell the computer what to do, how to do it, and where to send the output or results.
Cloud Storage
a set of servers on which you store and retrieve your information, which is usually accessed through the internet (see Figure 3.17). Storage providers operate the infrastructure, ensure security, and allow you to store and access a seemingly unlimited amount of data for a fee.
Virus
a small program that installs on your computer and alters its operation without your knowledge. A virus will also replicate and distribute itself to other computers, usually through the email addresses in your contact list.
Hootsuite
a social media management tool that allows you to schedule and post updates to Facebook, Instagram, Twitter, LinkedIn, and other platforms. This is done from a dashboard with tabs organizing all the social profiles you connect. Rather than posting the same material to multiple sites, you can post it once through Hootsuite
Chatbot
a software application used to conduct an online chat conversation via text or text-to-speech. This is in lieu of providing direct contact with a live human agent. The AI chatbot is designed to convincingly simulate the way a human would behave in a conversation.
Yammer
a tool available as part of the Microsoft Office Suite, enables companies to take advantage of the benefits of social media without exposing themselves to the risks of the internet. Yammer supports postings, messaging, and document sharing like other social media tools do. However, it exists only on the company network, which is accessible only to those with approved email addresses.
Google Meet
a web conferencing program supporting synchronous audio/visual communication and high-definition video on any desktop, laptop, or mobile device.
Wired Network
an actual physical cable connects your machine to a hardware switch, where it can interact with other connected devices. These include servers containing software or data, printers, or an internet router.
Networked Society
an interconnected ecosystem where devices and people are all connected via the internet
AI
artificial intelligence - machines that can do the same sort of things that human brains can do.
Google Sites
build internal websites for use on your company network for communication or projects. These websites are very easy to build and require no coding or programming experience.
System software
controls the computer and peripherals such as the keyboard and mouse
Trojan Horse
disguises itself as a useful utility program but actually causes a variety of problems, including stealing information by tracking your keystrokes.
Google Workspace
formerly known as G Suite, is a set of Google tools for businesses and organizations.
Client based
installed email system such as outlook transfers info from one address to another
Boolean critera
internet search using and, or, or not. Using and narrows your search by combining terms and retrieving only documents that contain both terms.
Malware
malicious software -malware can delete or alter files, erase hard drives, or simply slow down your system to an almost unusable pace
web based
not installed but instead found on web like gmail or outlook, send and receive messages directly through the providers site
Google Vault
optional data archiving feature for easy storage and eDiscovery of your company's email and on the record chats
Google Apps
provides administrative control through its Admin application. It's functions include adding users, configuring settings, and managing security features.
Google Calendar
provides everyone with individual calendar capability, as well as the ability to share calendars and view other calendars (with permission) for scheduling purposes. You can also create group calendars for sharing information with privacy and editing controls.
Niche Search engines
search only a particular format or predefined criteria. Wolfram Alpha searches demographic data and math/science information. Midomi is a music search engine. Google Scholar searches only scholarly and academic literature. They return high-quality results, eliminating commercial and non-validated results that can make up a high percentage of regular search engine queries.
Keyloggers
software that tracks or logs the keys struck on your keyboard, typically in a covert manner so that you don't know that your actions are being monitored.
Adware
that clutters your screen with unwanted advertisements, banners, or pop-up windows.
intellectual property
the legal term for ownership of intangible assets, such as ideas, art, music, and software.
Microsoft Windows
the most popular operating system for PCs. -offers useful tools for your computer not found with other operating systems - Snip and Sketch -Steps recorder - lets you quickly and easily document actions made on a computer for troubleshooting and demonstrating purposes -Timeline - shows a history of activities you have performed and can even synchronize activities across multiple PCs allowing you to pick up where you left off. -offers touchscreen, drawing pen, and photo and video editors
Browser extensions
tools or web apps that customize and ease browsing experience.
Mobile Applications
types of application software developed to run on specific mobile platforms such as tablets and smartphones
Google Forms
used to create web-based surveys and forms. The collected data is then easily transported into Google Sheets for analysis.
