Computers in Business
Body
Succinctly discusses the purpose of the message
Business management software that encompasses nearly all business activities in a corporation is called ___ software.
enterprise Resource Planning (ERP)
Middle managers
Use information systems for communicating policies and performance reports up and down the corporate ladder
First-level managers (supervisors, floor managers)
Use information systems for recording line employee performance
Managers and network administrators should:
instruct employees on standards periodically review computer ethics policies enforce standards by creating firewalls, setting filters, and establishing monitoring protocols establish ethics standards
The role of installing, maintaining, repairing, and replacing information system hardware and software typically falls to the information system
technician
Which of the following are the usual tasks of data analysts?
Interpreting information provided by the database Creating reports for senior management Collecting data
Because it has been so familiar for so long now, some people do not know that email stands for ___ mail.
electronic
When referring to business information systems, ERP stands for ___ resource planning.
enterprise
Software that gives network administrators the ability to provide computer assistance from a central location by allowing them to display and control any computer on the network is called:
remote desktop
When referring to management information systems, ESS stands for:
executive support systems
When referring to management information systems, TPS stands for ___ processing systems.
transaction
Which of the following are appropriate business e-mail etiquette practices?
Keep attachments small. Remember that potentially negative news is best given face-to-face. Maintain high levels of formality, especially with initial contacts. Consider if e-mail is the appropriate means of communication.
Major corporation CEOs often rely on ___ to provide them with a birds-eye view of their entire organizations.
enterprise resource planning (ERP) systems
When referring to management information systems, ESS stands for ___ support systems.
executive
In order to ensure that employees understand what's appropriate and what's inappropriate use of company computer equipment, software, and networks, employers must set ethical computer use standards. This includes which of the following?
instructing employees on standards enforcing standards by creating firewalls, monitoring protocols, and filters periodically reviewing computer-use policies
Business owners, copyright holders, and network administrators publish ___ so that users understand what is expected and permissible when they use the network, computer equipment, and/or software.
AUPs
What is required to send an instant message from a mobile device?
An Internet connection
Operations
Decision making software such as management information system (MIS)
Which category of management information systems (MIS) focuses on providing forecasting capabilities for sales and production?
Decision support system (DSS)
IDS, which stands for Intruder ___ System, protects a network from hackers.
Detection
From and/or Subject lines
Determines if the e-mail will be opened.
Which of these should business owners do to help protect their data?
Ensure antivirus software is installed and up-to-date Establish strong firewall protection for their business's network Create strong password protections and protocols
Select the instant messaging sites.
Facebook Messenger Kik Messenger WhatsApp
When you are creating a voice mail greeting on your business phone, you should tell the caller which three of the following?
If possible, why you cannot take the call the voice mail that they have reached when they can expect a return call
Latisha loves instant messaging because she has friends who live overseas. Unlike texting, which requires a cellular connection, all Katie needs to IM is an app and a(n) ___ connection
Internet
Marketing
Online advertising and using social media
Close
Professionally ends the message
Finance
Providing current investment values and opportunities
Accounting
Records keeping and reporting
For which of the following activities would a typical accounting department need a strong information system?
Records keeping and reporting
Which of the following are the usual tasks of information systems (IS) security managers?
Responsible for keeping an organization's Wi-Fi network secure Creates and implements an organization's IS security measures
Which category of management information systems (MIS) combines the forecasting capability of decision support software with the records keeping capability of transaction processing systems software to help businesses manage inventories efficiently?
SCMS
Marketing
Search engine optimization
Which of the following would likely be permitted by a typical business computer-use policy?
Sending an email related to business activities.
Which category of management information systems (MIS) focuses on tracking sales and inventories?
TPS
Visiting pornography sites while using a company computer and/or network violates your company's computer-use policy. You have signed a policy that requires you to report any computer ethics violations to your boss. You observe a co-worker visiting porn sites at work and determine that you should report this activity. Other co-workers also noticed this violation. You should:
Tell your boss that you have witnessed the co-worker visiting porn sites while using the company computer or network.
Along with the "From" line, what is the most important factor in ensuring your message is read?
The subject line
Using information systems to help foresee corporate business opportunities and threats might be done by all levels of management, but it is most important for which management level?
Top-level managers
For which of the following activities would a typical marketing department need a strong information system?
Updating the business's social media sites Online advertising Online sales
Top-level management (business executives and presidents)
Use information systems to foresee corporate opportunities and threats
Which of the following are the usual tasks of information systems (IS) program managers?
Working with developers and senior management to procure and implement IS processes Developing training plans and policies for IS Supervising IS technicians
Before you use your employer's computer network, you will probably have to read and sign that you agree to abide by the network's ___ user policy.
acceptable
Monitoring database systems performance, developing and maintaining databases, and establishing user privileges for databases are usual roles of a database
administrator
Collecting data, interpreting information gleaned from a database, and preparing reports for senior management are tasks that are typically assigned to a data
analyst
When reporting a computer ethics violation of a co-worker to your employer, which two of the following guidelines are important to remember?
be brief and direct state only what you witnessed
It seems that every month another major corporation announces that it suffered a data ___ . These can put customers' and suppliers' data at risk, as well as the data of the corporation itself.
breach
It seems that every month another major corporation announces that it suffered a data ___ . These can put customers' and suppliers' data at risk, as well as the data of the corporation itself. Listen to the complete question
breach
In the work environment, it is often necessary to have multiple users on the same call. This feature is ___ calling.
conference
A common feature of a business landline (hardwired) telephone services is the ability to have multiple users on the same call. This feature is ___.
conference calling
When Wyatt, Kevin, Sally, and Casey are all on the same business phone call, it is referred to as ___ .
conference calling
Errors in data occurring while entering, reading, processing, storing or transmitting are known as data ___ . These come in two categories: 1 - Detected, which usually result in system failures; and 2- Silent, which are much harder to discover and can cause lasting problems.
corruption
Errors in data occurring while entering, reading, processing, storing or transmitting are known as data ___.
corruption
A data breach can hurt a business's reputation as well as being extremely ___
costly
Collecting data, interpreting information gleaned from a database, and preparing reports for senior management are tasks that are typically assigned to a ___.
data analyst
Disgruntled or employees who are leaving their jobs sometimes think they have a right to take copyrighted material that they created for the business, even though it does not belong to them. This is called:
data theft
Stealing confidential materials such as copyrighted material, confidential information, or company emails from a network is called ___. Most often, this crime is committed by employees inside the company rather than outside hackers.
data theft
Monitoring database systems performance, developing and maintaining databases, and establishing user privileges for databases are usual roles of a ___.
database administrator (DBA)
When referring to management information systems, DSS stands for ___ support systems.
decision
To avoid embarrassment, always ___ your attachment before clicking Send.
double-check
Network Intruder Detection Systems (IDS) often have areas known as "padded cells" or:
honeypots
Possible consequences of not setting a computer ethics policy:
increased likelihood of data loss decreased employee performance increased likelihood of security breaches decreased network speeds
The roles of ensuring an organization's sensitive information is kept safe, keeping an organization's networks secure, and developing security measures for an organization's IS typically falls to the ___.
information systems (information technology) security manager
The role of installing, maintaining, repairing, and replacing information system hardware and software typically falls to the ___.
information systems (information technology) technician
Facebook Messenger, Viber, Kik Messenger, Snapchat, and WhatsApp are example of ___ messaging sites.
instant
When creating your voice mail greeting for you business phone, it is important to ___.
keep the message short and professional
It is always a good idea to check the ___ before clicking "Reply all."
list of addressees
Before opening an e-mail, make sure you know and trust the sender. E-mail may contain:
malware
When referring to business information technology, MIS stands for ___ information systems.
management
When referring to management information systems, SCMS stands for supply chain ___ software.
management
When referring to business information technology, MIS stands for ___.
management information systems
Sometimes used in smaller business networks, employee ___ software is impractical for large networks because of the number of users and the potential for misuse.
monitoring
Sometimes used in smaller business networks, employee _____ software is used to track employee activities while online.
monitoring
The roles of directing IS technicians, working with senior management to procure and implement IS, and developing policies for corporate IS typically falls to the information system ___ manager.
program
Software that gives network administrators the ability to provide computer assistance from a central location by allowing them to display and control any computer on the network is called ___ desktop software.
remote
While not a required step in sending an e-mail, it is still wise to always ___ any message before clicking "Send."
spell check
A form of E-mail fraud where criminals change the account where money is being transferred is called a ___ - wire scam.
wire
A form of E-mail fraud where criminals change the account where money is being transferred is called a:
wire-wire
Salutation
Sets the tone of the message
If you own a small business, which of the following can you do to ensure your computers and data are kept secure?
Backup your data regularly Keep software updated, particularly antivirus software Physically secure computers to minimize risk of theft
Visiting pornography sites while using a company computer and/or network violates your company's computer-use policy. You have signed a policy that requires you to report any computer ethics violations to your boss. You observe a co-worker visiting porn sites at work and determine that you should report this activity. Other co-workers also noticed this violation. You should do which two of the following?
Be brief and direct. Tell your boss that you have witnessed the co-worker visiting porn sites while using the company computer or network.
Opening a message in Outlook is very intuitive. All you need to do is open your Outlook account, login as necessary, scroll to the desired message, and then simply ___.
Click on the message
Even though it is legal, which of the following would likely be prohibited by a typical business computer-use policy?
Online personal shopping
Microsoft's Hotmail e-mail service has now transitioned to Microsoft
Outlook
