Concepts of Effective Communication EOPA
You are caring for a patient who is visually impaired and need to measure the patient's vital signs. You should:
Announce yourself upon entering the room, introduce yourself, and explain what you will be doing.
A patient tells her doctor "I think I want a second opinion." Which of the following is an example of a paraphrasing response by her doctor?
"So you want us to refer you to a specialist."
A patient complains to her physician that "I'm up all night, going to the bathroom." Her physician replies "About how many times a night do you go to the bathroom?" This response is an example of what feedback method?
Asking questions
Which of the following is an objective sign of a bruised kidney?
Bloody urine
What parts of the communication model above could be nonverbal?
C and D
Michelle asks Laura to help her make an occupied bed. Laura tells Michelle that she is going on break but she believes Jeremy is available to help. Using the communication model, "I am going on break but I believe Jeremy is available to help." is best described as:
Feedback
A dentist walks into a room with a client seated in the dental chair. While looking at x-rays, the dentist states "We are going to need to send you to an endodontist." As the dentist is walking out the door, he adds "My receptionist will make you an appointment." What message does the dentist's body language send to the patient?
I am busy and do not really care about you.
Jorge, a pharmacist, hears a pharmacy technician speak impatiently to a client at a cash register. How can the pharmacist assure that he effectively communicates his expectations to the technician?
Invite the technician to a private office and explain the customer service expectations of the pharmacy.
What communication behavior by a health care provider demonstrates a sincere concern for the patient's welfare?
Listening carefully.
What element of the communication model is represented by the letter C in the diagram above?
Message
George and Martha are medical assistants in a dermatology office. George asks Martha to "help the patient in room 1." Martha responds by saying, "Who is in room 1, and what does she need?" The problem with this communication was that the:
Message was not clear
Patient satisfaction from the health care experience is mostly determined by the:
Quality of communication from care givers.
If a speaker says she feels fine, but her face looks strained, her eyes are red, and she is frowning, what would most people believe?
She does not feel good.
A patient uses profanity when describing his nausea. How should the healthcare worker communicate the patient's complaint?
State "the patient is complaining of nausea."
What behavior is a part of active listening?
Trying to see the other person's point of view.
