Conflict
What is conflict?
It is a felt struggle between 2 or more interdependent individuals over perceived incompatible differences in beliefs, values, and goals, or over differences in desires for esteem, control, and connectedness.
What are issues of control?
Relationship conflict including the impact one has on others and feelings of competence.
What are issues of affiliation?
Relationship conflict involving relationships, be likes, receive affection.
What are issues of Esteem?
Relationship conflict where one individual wishes to feel seen, significant and useful.
What are the 2 types of content conflict?
1. Beliefs and values 2. Goals (procedural or substantive)
What are the 2 main types of conflict?
1. Content (policies and procedures) 2. Relational (personality clash)
What are the 3 Communication strategies for conflict resolution?
1. Differentiation - focus on differences and similarities 2. Fractionation - break down larger conflicts into smaller issues 3. Face saving - communicative attempts to establish or maintain one's self image in response to threat
What are the 3 types of relational conflict?
1. Issues of esteem 2. Issues of control 3. Issues of affiliation
What are the 3 structures of conflict?
1. Leader vs. followers 2. Followers vs. followers 3. Leader vs. leader
What are the points of Fisher & Ury's method of principled negotiation?
1. Separate the People from the Problem 2. Focus on Interests not position 3. Invent Options for Mutual Gains 4. Insist on using Objective Criteria
What are the 4 elements of conflict?
1. Struggle 2. Interdependence 3. Feelings 4. Differences
What are the 5 types of confrontation approaches?
1. Turtle - Avoiding - goals and relationships low 2. Teddy Bear - soothing - goals low, relations high 3. Shark - competing - goals high, relations low 4. Fox - compromising - goals and relations equal 5. Owl - collaborating - both and solutions
What is procedural conflict?
Content conflict regarding goals and the approach that wish to take to reach their goals.
What is Substantive conflict?
Content conflict regarding goals and what the goal should actually be.
