Connect Chapter 10

An advantage of home-based work for employers is that it:

saves office space costs reduces absenteeism

The Hay pay system is based on job ___, each of which has a strict pay range.

tiers

In ___ programs, a trainee works alongside an experienced worker to master the skills and procedures of a craft, such as carpentry. Listen to the complete question

apprentice

The Americans with Disabilities Act of 1990 prohibits employers from discriminating against ___ individuals with disabilities.

qualified

The roles and responsibilities of HRM professionals have evolved primarily because:

changes in the law have rewritten traditional practices organizations recognize that employees are their ultimate resource

The ___ system of compensation relies on job tiers and grade ranges.

hay

Exit interviews can be helpful to a company because:

information can prevent the loss of good people in the future

Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include:

training and development recruitment and selection developing compensation systems

The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called:

orientation

The set of activities used to obtain a sufficient number of the right employees at the right time is ___.

recruitment

The choice of a compensation system is very important to managers because:

incentives affect motivation it affects efficiency and productivity

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is:

on-the-job training

By requiring "reasonable accommodation," the Americans with Disabilities Act protects individuals with disabilities from discrimination in:

public accommodations public telecommunications public transportation

A major factor that has led to more scheduling flexibility is the increase in two-___ families.

income

A challenge for human resource managers because of the change from traditional manufacturing to service and high-tech manufacturing industries is:

the need to retrain workers

Individuals who are part-time, temporary, or seasonal workers are classified as:

contingent workers

Home-based work can save ___ for employers as they can save on office space.

costs

Employers must know and act in accordance with the legal rights of their employees or risk costly ___ ___.

court cases

Knowing the reasons why talented employees are leaving can be invaluable in preventing the loss of other good people is a function of the ___ interview.

exit

A ___ plan gives employees some freedom to choose which hours to work, as long as they work the required number of hours.

flextime

A schedule that allows employees to balance work-life demands is:

flextime

Companies trying to downsize sometimes offer special early retirement benefits known as a(n) ___ ___ to encourage long-term employees with higher salaries to leave.

golden handshake

Workers who are ___-___ can choose their own hours, interrupt work for child care, or take time out for personal reasons.

home-based

The schedule that lets two or more part-time workers share one full-time job is:

job-sharing

A corporate manager who supervises, coaches, and guides selected lower-level employees by acting as their organizational sponsor is acting as a(n) ___.

mentor

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to:

recognize that a company's people are its ultimate resource re-train workers for more challenging jobs

The process for obtaining qualified people is:

recruitment

The law that prohibits employers from discriminating in hiring, pay, or promotion and requires reasonable accommodation for workers with disabilities is the:

Americans With Disabilities Act of 1990

Overtime rules and job assignments are frequently sources of employee ___ against management.

grievances

Companies offer early retirement benefits to entice older employees to retire because:

it opens promotion opportunities for younger employees it improves morale for surviving employees they usually have higher salaries

Another name for a negotiated labor-management agreement is a:

labor contract

Employees moving over to a new job or position rather than a higher level with more pay are experiencing a(n) ___ transfer in their job.

lateral

Flatter organizations today often reassign an employee to a new job at the same level, which is known as a(n):

lateral transfer

The effects of legislation on human resource professionals is important because:

legislation affects all areas of human resource management

Employees working 1 to 34 hours are considered ___-___ or contingent workers.

part-time

Job-sharing is an arrangement whereby two or more ___-___ employees share one full-time job.

part-time

The information gathered from comparing an employee's work to an established standard is:

performance appraisal

The change from traditional manufacturing to service and high-tech manufacturing requires highly job skills.

technical

Lost training costs is a factor in ___ employees.

terminating

Increased flexibility in scheduling has become an important benefit for employers to offer because of:

the increase in single parent homes the increase in two-income families

Reluctance to hire people in uncertain economic times is partially because there are high costs to terminating employees caused by:

the loss of investment in training an employee risk of lawsuits for wrongful termination

A(n) ___ is an employee organization that represents its members in negotiations with management over wages and working conditions.

union

An employee organization whose main goal is to represent its members in negotiations over job-related issues is a(n):

union

A frequent source of employee grievances is:

work assignments

A human resource inventory should include which of the following types of information about employees.

Specialized skills Demographics such as age and education level Languages spoken

The process of gathering information and deciding who should be hired, under legal guidelines, in the best interest of the organization and the individual is ___.

(employee) selection

The negotiation process that clarifies the terms and conditions under which management and a union will operate for a specified period is ___ ___.

collective bargaining

The process of negotiation that clarifies the terms and conditions under which labor and management will operate over a period of time is:

collective bargaining

Fringe benefits such as health care, paid vacation, and sick days provide additional ___ to employees.

compensation

The process of gathering information and deciding who should be hired is called:

selection

The objective of a well managed and competitive ___ plan is to attract and retain the people needed for the organization to succeed.

compensation

A human resource ___ of an organization reveals the demographics of the firm's labor force and whether it is technically up-to-date and thoroughly trained, which is an important part of human resource management.

inventory

Examples of fringe benefits that provide additional compensation to employees beyond wages include:

sick days life insurance paid vacation