CONS 3100 Exam 2
About ______ percent of firms collecting end-of-class evaluation data use paper-and-pencil surveys.
90
When Amanda interviewed for a job with the employment commission, the interviewer warned her that the job could be very stressful with long hours and a lot of bureaucracy. The interviewer was trying to provide ____________.
A realistic job interview
Gathering data about the organization and its operations and attitudes, with an eye towards solving a particular problem is
Action
Besides the supervisor, which of the following is available to managers as an alternative source of performance appraisal information?
All of the above (peers, rating committees, the employee)
The first step in creating a training program is to __________
Analyze the employee's training needs
Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?
Apprenticeship training
Which of the following is not one of the guidelines for effective goal setting?
Assign consequences for performance.
Which of the following could result in a legally questionable appraisal process?
Based appraisals on subjective supervisory observations.
Jackie is working with a coach to identify her personal skills and interests. Then she plans to get information about opportunities that fit her skills and interests and set career goals for what she seeks to accomplish. Jackie is in the mists of ________________
Career Planning
Some supervisors, when filing in rating scales, tend to avoid the highs and lows on the scale and rate most people in the middle. This ______________ means all employees may be rated average.
Central Tendency
Jack hopes to be promoted to head of his department next year, in the meantime, he has been assigned to spend a year as assistant to the.....the _____________ form of training.
Coaching
What is the final step in the training process?
Evaluate the program's successes or failures
An outside consultant who questions an executive's boss, peers, subordinates, and family in order to.....
Executive coach
_________ is the inability to handle basic reading, writing, and arithmetic
Functional literacy
______________ is defined as the influence of a rater's general impression on rating of specific rate qualities.
Halo effect
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month....employer is utilizing the _____________ form of training
Job rotation
All of the following are training outcome categories that can be measured expect
Likability (reaction, learning, results)
The "M" in the acronym for SMART goals stands for _________________.
Measurable
What is another term for 360-degree feedback?
Multi-source feedback
Which of the following training methods is the most familiar?
On-the-job training
Employee __________ provides new employees with the basic background information required to perform......
Orientation
The process of verifying there is a performance deficiency and determining if such deficiency should be corrected....
Performance analysis
The process of evaluating an employee's current and/or past performance relative to his or her performance standards is called _____________
Performance appraisal
The ________________ problem occurs when supervisors tend to rate all their subordinates consistently high.
Strictness
_________________ is detailed study of the job to determine what specific skills the job requires
Task analysis
A successful orientation should achieve which of the following?
The new employee should feel welcomed
______________ is a section of an employer's website that offers employees online access to any or all of the....
Training portal
When different supervisors define levels of performance (good, fair, poor) differently, unfair appraisals could results due to a problem with ________________.
Unclear standards
Pilots train on flight simulators for safety, leaning efficiency, and cost savings. This is an example of
simulated training
