CORE 31
How many levels of bike certifications are there? A. 1 B. 2 C. 3 D. 4
C. 3
When interviewing a candidate, you will be using ______ to gather information during the interview: A. Directive Interviewing B. Theoretical Interviewing C. Behavioral Interviewing D. Demonstration Interviewing
C. Behavioral Interviewing
Who is responsible for initiating a discussion about career development? A. teammate B. manager C. Both- this is a shared responsibility
C. Both
What is the Head Coach's primary responsibility? A. monitor productivity B. follow up on tasks C. drive the Athlete experience D. assist Athlete's
C. Drive the Athlete experience
Which of the following positions DO NOT require a background check in markets that don't require a background check for all hourly teammates? A. Lodge Associates B. CSS C. Golf Tech D. All Sales Leaders
C. Golf Tech
What is the objectives of the huddles? A. discuss the tasks for the day B. discuss the metrics for the day C. Reinforce our Service Standards- Engage, Excite, Execute D. the TIME process
C. Reinforce our Service Standards (Engage, Excite, Execute)
Increasing Attachment rates will have a significant positive impact on which metric A. Traffic B. Conversion C. UPT D. AUR
C. UPT
Eighteen days prior to the start of the schedule week, budgeted hours are released. What day of the week does that occur? A. Sunday B. Tuesday C. Wednesday D. Monday
C. Wednesday
The CSS is not responsible for: A. Implementing and enforcing all LP programs related to the Front End and cash office areas B. Ensuring cash wraps are 5s compliant C. Acting as backup coverage for apparel D. Calling for help when three or more athletes are in line
C. acting as backup coverage for apparel
What must you do to drive results and metrics? A. change processes B. change people C. change behaviors D. change merchandising
C. change behaviors
What is the best course of action for a vendor coming into the store to train teammates on new footwear that has launched and while in the store, they request for their product to be moved to prime real estate to show the product better. A. allow the vendor to change the display B. make the change since the product should be supported C. contact Visual Team at [email protected] D. call the merchants and ask for direction
C. contact Visual Team at [email protected]
A planogram shows: A. overall product flow for a fixture with key standards listed B. product placement on a specific fixture without exact placement C. detailed direction specific to product placement on a fixture D. none of the above
C. detailed direction specific to product placement on a fixture
When should a CSS be scheduled? A. 11a-7p B. all open hours on the weekends C. every hour the store is open D. whenever a HC is not scheduled
C. every hour the store is open
The Store Balanced Scorecard measures four perspectives of the business: A. Metrics, teammate, compliance, financial B. weight, athlete, compliance, teammate C. Financial, athlete, teammate, brand D. Performance, teammate, brand, athlete
C. financial, athlete, teammate, brand
What kind of agreement is it when a toilet in the restroom stops functioning? A. service agreement B. direct bill C. non-service agreement D. none of the above
C. non-service agreement
Shoplifters or a ring of shoplifters who target specific items to give to a leader or a group of leaders in exchange for money or drugs are referred to as: A. Opportunistic shoplifters B. professional shoplifters C. Organized retail crime D. minor
C. organized retail crime (ORC)
How is the alarm list priority built? A. tenure of managers B. store manager last on the list C. proximity to the store D. hourly teammates first on the list
C. proximity to the store
What are the two biggest recyclables that DSG has? A. ink toner and plastic bottles B. plastic bottles and clear tape C. shrink wrap and cardboard D. paper towels and trash bags
C. shrink wrap and cardboard
What are reports intended to do? A. suggest accountability steps to take B. drive BSC results C. supply evidence to suggest proper behaviors D. Define who is "good" and "bad"
C. supply evidence to suggest proper behaviors
How many types of golf fittings are there in Dick's stores? A. 4 B. 5 C. 2 D. 3
D. 3
When hiring a teammate above the mid-point pay grade for their job code, who must approve? A. Store Manager B. Regional HR generalist C. Regional HR director (RHRD D. District Manager
D. DM
When are budgeted hours released? A. Sunday B. Monday C. Tuesday D. Wednesday
D. Wednesday
How do ScoreRewards CC transactions benefit the P&L? A. program revenue B. royalties C. interchange fee savings D. all of the above
D. all of the above
PDT back stock inquiry helps in what way? A. stores' conversion rates B. BOPIS fill rates C. ensures all in stock items are displayed D. all of the above
D. all of the above
ScoreRewards credit card holders can make payments: A. Mail B. Online C. Phone D. All of the above
D. all of the above
The manager who oversees the front end is responsible for the following: A. customer service experience (managing the customer service area) B. point of sale activities (ensuring boxed merchandise is opened) C. cash balancing (managing cash office) D. all of the above
D. all of the above
Which is an important driver of teammate engagement? A. posting schedules on time B. minimizing edits to initial schedules C. scheduling 14 days out D. all of the above
D. all of the above
What is the first thing that sorter do when he or she is unsure what is in a carton when unloading a truck? A. Cut open the box and see what is inside B. ask the FFL for help C. set the box aside and come back to it D. check the entire box for label and determine if box is labeled or not
D. check the entire box for a label
Merchandise exposure standards (MES) are guidelines to protect our merchandise are are specific to each _____ or _____ A. brand; product category B. Brand; department C. store; department D. department; product category
D. department; product category
Who is responsible for the Front End functions? A. SM B. AA C. Ops manager D. Manager that is responsible for FE
D. manager that is responsible for FE
What is the most often missed part(s) of SBI in a conversation? A. Input B. Action C. accountability D. options A and B
D. options A (input) and B (action)
What quadrants of the BSC does the monthly safety topic impact? A. financial, customer B. customer, process C. process, people D. Options A and C
D. options A and C (financial, customer, process, people)
How are hours in WFM generated A. sales per labor hour and operational tasks B. minimums and sales forecasts C. P&I payroll budget and annual sales budget D. options a and b E. options b and c
D. options a and b
When setting new presentations on the floor, what is the first document that should be used? A. planogram B. signage instruction sheets C. department prototype floorplan D. overview
D. overview
Which method should you use when contacting the Visual Presentation team? A. Visual managers email box B. visual presentation email box C. call the visual team at the CSC D. planogram and floorplan feedback email box
D. planogram and floorplan feedback email box
Who owns Individual Development Planning? A. teammate B. manager C. HR D. teammates, but managers are required to provide direct guidance
D. teammates but managers give direct guidance
In week 10, Store C receives 10 hours for a Gameplan and a sales forecast of $120,000. In week 11, Store C received 0 gameplan hours and a sales forecast of $130,000. In week 12, the store received 40 hours for quarter end claims and a sales forecast of $100,000. The SPLH for the store is $1000. Which week will receive the most hours? A. week 10 B. week 10 and 11 are tied for the most C. week 11 D. week 12
D. week 12
___________ refers to merchandise that is shipped directly from the vendor to the store, without passing through the DC A. customer order system B. drop shipments C. web special orders
Drop Shipments
How do you support your Teammates' development? A. Provide feedback B. allow teammates time to focus on their development C. understand teammates' strengths, opportunities and personal goals D. A and B only E. All of the above
E. all of the above
Which of these are fundamental steps to forging strong working relationships with your team on a day-to-day basis? A. getting to know your team B. understanding your role C. being authentic D. listening to your team E. all of the above
E. all of the above
Which athletes should be asked to use their ScoreRewards CC?
Every athlete, every time
What is the financial impact if an accident is not electronically entered into the system within 48 hours of the incident?
$1,000 charge
How much does your store keep on $100 ScoreRewards CC transaction?
$5
Both part-time and full-time new hires have 61 days to elect benefits coverage (T/F)
False
T/F: All FedEx deliveries are drop ship?
False
The Head Coach is responsible for ensuring our Common Purpose is brought to life by prioritizing task completion before the Athlete in the service moment. (T/F)
False
When closing the store, you should verify that the store status continues to read "Open" prior to leaving the Cash Office? (T/F)
False, it should say "Closed"
It is easy to spot clearance merchandise because the prices end in _____
0.97
If a missing child has not been found within ____, you should immediately notify the local police department
10 minutes
How many points does the athlete receive when they select Special Financing?
1x
When an accident is reported, the Safety Coach (or MOD/HC) must promptly conduct an investigation to gather the facts, and then report the incident electronically to Corporate Risk Management within ____ hours of the accident/incident
48
How long should a Huddle be?
5 minutes
Which are common feedback mistakes? (SATA) A. sandwiching B. drive by C. the dump D. but
A, B, C, D (All of them)
How many points would an athlete earn on a $900.00 purchase using the ScoreRewards credit card Mastercard outside of a Dick's location? A. 300 B. 900 C. 2700 D. 0
A. 300
Reviewing the applicant tracking system is a ______ management responsibility A. Daily B. Weekly C. Monthly D. As needed
A. Daily
Which report shows you top sellers to allow you to maintain inventory and help manage high traffic areas with the top selling products? A. Fast Sellers Report B. B&M Sales Summary drill down C. Key Item Report D. Styles Report E. Trend Report
A. Fast Sellers Report
The purpose of the Huddle Notes is to: A. Help the huddle leader scope what they will discuss in the huddle B. provide a handout for all teammates to reference during the Huddle C. record a list of participants in the Huddle D. record a list of tasks that need to be completed
A. Help the huddle leader scope what they will discuss in the huddle
When it comes to operational excellence and brand management, which of the below are management responsibilities? (SATA) A. identify deviations from brand management standards and report them to your Regional Facilities Manager B. Maintain your store in a clean, neat, and safe manner C. Promptly place work orders for any needed repairs D. hire outside vendors using the corporate card to pay for repairs
A. ID deviations from brand management stds and repot to RFM, B. maintain clean, neat and safe, C. promptly place work orders for any needed repairs
What is the goal/s to a business review? SATA A. identify root cause good/bad B. develop actionable steps to achieve goals C. ensure accountabilities D. increase the BSC ratings
A. ID root cause, B. actionable steps to achieve goals, C. ensure accountabilities
What needs to be done prior to store opening? (SATA) A. review and print TEAM tasks (if applicable) B. Check/print email (as applicable) C. call in previous night's numbers D. conduct store walkthrough
A. TEAM tasks, B. Emails, D. store walkthrough
What are the types of Inventory Movement? (select all that apply) A. Transfers B. Defects C. Claims D. Reallocations E. None of the above
A. Transfers, B. Defects, C. Claims
If you are out of stock of a particular style or item, what is the best way(s) to analyze the situation? (select all that apply) A. check the on hand quantity of the item B. check the style reporting to see what may be in transit C. communicate the issue to your DM D. contact the Allocations department at the CSC
A. check the OH, B. check the in transit, C. communicate the issue to the DM
Which of the following tasks are completed when closing a store: (SATA) A. Conduct a huddle meeting with closing teammates B. conduct a store walkthrough C. ensure the store is ready to receive freight (if applicable) D. print daily, weekly, or monthly reports E. recover departments
A. closing huddle, B. store walkthrough, C. ready for freight, E. recover departments
Front End Teammates are responsible for: (SATA) A. Completing sales transactions B. Providing outstanding athlete service C. maintaining the Front End Shrink Binder D. accounting for till accuracy
A. completing sales transactions, B. providing outstanding athlete service, D. accounting for till accuracy
Where can you analyze your coverage by department by hour? A. coverage graphs B. forecast planner C. metrics tab D. schedule
A. coverage graphs
The most important aspect of a leader who oversees the Front End is responsible for: A. Customer Service B. Point of sale activities C. cash balancing D. selling NSPP
A. customer service
The opening manager/leader will need to do what before the store opens for business? A. execute cash office procedures B. review Timecards C. Check SIM dashboard D. pack SFS
A. execute cash office procedures
What method is the most effective to drive performance and impact behavior? A. set expectations, make observations, have conversations B. have conversations, delegate, ask for commitment C. give feedback, watch behaviors, make comments D. give direction, ask for understanding, expect results
A. expectations, observations, conversations
What is the weekly labor budget based on? A. Forecasted sales, planned workload, and financial targets B. Last year actual hours and manager count C. Sales Plan D. Sister store
A. forecasted sales, planned workload, and financial targets
In which department/s is the weekend scheduling accuracy expectation 100%? A. front end B. high touch departments C. operations D. lodge
A. front end and B. high touch departments
What can you use your corporate card for? (SATA) A. grand opening and travel expenses B. fixtures C. regular purchase of normal use office supplies D. non-recurring emergency spending
A. grand opening and travel expenses, D. non-recurring emergency spending
Select all that are examples of service agreements A. office machines B. electrical C. pest control D. HVAC maintenance E. plumbing issues
A. office machines, C. pest control, D. HVAC maintenance
The main focus of the LP audit are (SATA): A. physical security B. merchandise security C. LP awareness D. inventory movement process E. safety
A. physical security, B. merchandise security, C. LP awareness, D. inventory movement
How does the HC help ensure a positive Athlete experience? (Select all that apply) A. Watches for and coaches proper execution of Service and Selling Behaviors B. Recognizes Teammates who demonstrate proper prioritization of the Service Standards C. Insists that every Teammate decision must be approved by them D. Keeps Teammates focused on Execute when there are no Athletes present E. Role plays with Teammates to help build skill and confidence
A. proper execution of Service and Selling Behaviors B. Recognizes Teammates for proper Service Standards D. Keeps Teammates focused on Execute when no Athletes present E. Role plays with Teammates
Select all of the internal theft indicators below A. financial alert signals including requests for a raise, commenting on financial or personal problems B. workplace alerts such as lack of concern for the company or disgruntled behavior C. cash theft alerts including register over/short D. continual tardiness
A. raises B. disgruntled behavior and C. register over/short
How should footwear be sorted/stacked during the pre-processing phase of the TIME process?
Gender, Vendor, Style
Which of the following recruiting activities are managers responsible for? (SATA) A. recruit, interview, and hire hourly and salaried teammates B. review requisitions daily in Taleo Fluid to ensure candidates are moving through the process C. discuss all hiring needs with DM/DLPM D. plan for future open positions
A. recruit, interview, and hire, B. Review requisitions daily, D. plan for future open positions
What can you implement for low inventory options? (SATA) A. reduce double or triple hung 4-ways B. change out jetrails for faceout arms C. remove top row of pegs D. remove all risers
A. reduce double or triple hung 4-ways, B. change out jetrails for facout arms, and D. remove all risers
Which of these are responsibilities of the Shrink Coach? (SATA) A. reviews the Store Shrink Business Plan to ensure follow-through on commitments B. review shrink topics and action items with management teams and during store meetings C. completing daily shrink and safety audits D. take a leadership role in explaining LP standards and controls E. assisting with selection/communication/recognition of the DPOTM
A. review SBP, B. review shrink topics, D. take a leadership role in LP stds, E. assisting with DPOTM
What sign is used to identify a temporary or permanent price reduction? A. sale B. as advertised C. clearance D. regular price
A. sale
What type of sign is used for BOGO? A. Sale B. Price Point C. as advertised D. no sign needed
A. sale
What info can you find on the Store Scorecard? (SATA) A. Sales Compared to LY B. Key Metrics C. Flash Sales D. Clearance Sell through
A. sales compared to LY, B. key metrics, C. flash sales
What factors affect the weekly payroll budget? (SATA) A. sales forecast B. annual sales budget C. minimums D. SPLH (sales per labor hour)
A. sales forecast, C. minimums, and D SPLH
What, when, and how are parts of what process? A. setting expectations B. attendance policy C. SBI D. value and behaviors
A. setting expectations (what is getting done, when it needs to be done, how it gets done)
What are the benefits of the CAMS web-based system? (SATA) A. the web-based system supports the use of mobile devices B. there are fewer questions on your audit C. all store assessments can be maintained on one platform
A. the web-based system supports the use of mobile devices, C. all store assessments can be maintained on one platform
Which activities are considered common internal Theft practices? (SATA) A. theft of cash B. box concealment C. giving merchandise discounts to others D. time fraud E. ticket switching
A. theft of cash, C. giving merchandise discounts to others, D. time fraud
When is a service order fully complete? A. When feedback from the store is entered into the system upon completion of the work order B. When the person performing service signs out of the store C. after a representative from the store checks the work for completion D. Options A and B
A. when feedback from the store is entered into the system upon completion of the work order
If you are submitting a formal request for merchandise, ensure the following: (select all that apply) A. the physical OH quantity is minimal B. the item is a category within a current season C. the item is a key item D. the item is not a non-go forward item
All of the above
When does a vendor get paid for services rendered? (SATA) A. when work is done B. 10 days after service is complete C. when the store manager says the work is complete D. when the survey is complete from service
B. 10 days after service is complete, D. when the survey is complete from service
Shrink is the difference between the amount of inventory our system tells us we have and what we can actually touch. If the systems says we have 8 units of an item in stock at our store, but we can only physically count 3, what is the shrinkage? A. 3 units B. 5 units C. 8 units D. 11 units
B. 5 units
Which report allows you to analyze business trends by allowing you to drill down by total dollars per department and view department ranking to identify high and low performing areas of the store? A. Fast Sellers Report B. Brick and Mortar Sales Summary drill down C. Key Item Report D. Styles Reporting E. Trend Report
B. B&M sales summary drill down
How is overspend communicated? (SATA) A. custom driver report B. DM C. Intera's Payroll App D. Workforce Management System
B. DM and C. Intera's payroll app
Where can you find the most up to date information regarding the ADA guidelines? A. Learn.Perform.Grow B. DSGN C. HomePlate D. RVP Call Notes
B. DSGN
What inventory movement should be done when a return of merchandise that is deemed by the company to be defective or substandard to the DC for disposition? A. store to store transfer B. defective C. stock balance request D. customer service request
B. Defective
Engaging in the Service and Selling behaviors at the front end accomplishes the following goals: (SATA) A. ensures a smooth closing process B. ensures a positive check-out experience C. gives Front End teammates the tools to provide outstanding athlete service D. helps increase product knowledge
B. Ensures a positive check-out experience, C. Gives front end teammates the tools to provide outstanding athlete service
Who should be appointed as Shrink Coach in the store? A. a full-time member with more than 6 months tenure with DSG B. a full-time management team member with at least one year tenure with DSG C. the Hardlines Sales Manager with at least 6 months tenure with DSG D. the Operations Manager
B. FT management with 1 year tenure with DSG
______ are used to move slow turning product or promote special events within the store A. In-House Specials B. In-Store Specials C. none of the above
B. ISS
Which expense cannot be charged to the Corporate Card? A. pre-opening expenses B. office supplies C. grand opening expenses D. non-recurring emergency spending
B. Office supplies
What type of interviewing do our interview guides emphasize? A. Situation, Behavior, Impact B. Situation, Action, Results C. Situational Leadership D. Listen, Question, Follow-up
B. Situation, Action, Results
________ questions ask a candidate how they would handle a situation instead of how they actually handled a situation in the past A. Leading B. Theoretical C. Behavioral D. Situational
B. Theoretical
What tool is used to properly classify and dispose of hazardous waste? A. MSDS B. WERCS C. Hazmat training binder D. all of the above
B. WERCS
You're given 90 hours in Footwear for the week, but you have 4 full time teammates working in footwear, each with a minimum of 32 hours. How can you rectify this situation without overscheduling? A. transfer the full time teammates to different stores in the area B. add secondary job codes to the full time teammates allowing them to be scheduled in departments that need coverage C. take the full time teammates off the schedule D. you can't :)
B. add secondary job codes to the full time teammates allowing them to be scheduled in departments that need coverage
Which item/s cannot be returned by an athlete? (SATA) A. worn footwear B. ammunition C. guns D. worn medical equipment
B. ammo, C. guns, D. worn medical equipment
When someone breaks into the store and steals merchandise and/or money when the store is empty and/or closed, which word best describes this scenario? A. robbery B. burglary C. shoplifting D. internal theft
B. burglary (robbery=with force, "B"urglary=entering an empty "B"uilding)
Which of these should you NOT do in the event of a robbery? A. remain calm and comply with the robber's demands B. challenge the robber and do not comply with his demands C. announce your actions prior to taking them D. observe the direction the robber exits, if possible E. tell the robber ahead of time if there is someone in the backroom or other area that may walk out to the sale floor unexpectedly
B. challenge the robber and do not comply with his demands
Which app in intera would you find information on traffic and conversion, CSAT summary, help buttons and other transactional metrics? A. People B. customer service C. process execution D. P&L
B. customer service
The PSL is NOT responsible for A. scheduling and leading weekly meetings with manager B. enforcing the price change process steps and requirements through disciplinary actions C. participating in price changes and ISS D. participating in weekly leadership meetings
B. enforcing price change through disciplinary actions
When giving effective feedback, which of these should you focus on? (SATA) A. put constructive feedback between two positive statements B. establish a goal for the conversation C. ask for a commitment from the recipient D. inform the teammate that you are going to be giving some feedback
B. establish a goal for the conversation, C. ask for a commitment from the recipient, D. inform the teammate that you are going to be giving some feedback
The two types of services established by facilities is service agreement and special service agreement (T/F)
B. false
When vendors show up at the store to complete service requests, who should they check in with? A. CSS B. Head Coach C. store manager D. ASM
B. head coach
Which is NOT a benefit of the TIME process? A. minimized steps and fatigue B. maximize payroll C. enables store to complete freight processing in under 6 hours D. minimize payroll
B. maximize payroll
Which of the following is the purpose of the BSC? A. Analyze the business so store leaders don't have to B. Points to possible process and execution gaps to further investigate C. Determines "good" or "bad" leaders
B. points to possible process and execution gaps to further investigate
None of the questions in the section you are working on apply to the location you are currently auditing, what should you do? A. leave the question blank B. select the mark section N/A at the bottom of the screen to mark the entire section as not applicable C. individually mark all the questions as not applicable D. assign the question to someone else
B. select the mark section N/A at the bottom of the screen to mark the entire section as not applicable
In what scenarios should you use corrective action? (SATA) A. when a salaried manager performance-related issues can be addressed through a development plan B. instances when teammate performance requires disciplinary action C. instances when teammate has violated a company policy D. when the opinion of a teammate is low and they should be let go
B. when performance requires disciplinary action, C. when a teammate has violated a company policy
Does a cracked parking lot classify as service or non-service agreement?
Non-service agreement
What is the purpose of ISS?
To move slow selling items
The ASMs are the Hiring Managers and should make the hiring decisions for their departments (T/F)
True
The manager is responsible for reviewing requisitions daily in Taleo Fluid to ensure candidates are moving through the process and are being statused and rejected in a timely manner. (T/F)
True
What types of conversations are reinforcement, developmental, and corrective? A. feedback B. motivational C. informational D. process
a. feedback
T/F: LPMS entries will automatically be entered into known-theft inventory
false
T/F: Treadmills and ellipticals use a 3-pocket pouch when signing
false
T/F: athletes are allowed to use inversion tables if supervised by a teammate
false
T/F: returned bikes can be resold, as long as they are in new condition?
false
T/F: the use of jet rails is a low inventory option
false
Using approved overspend means the incremental payroll cost will not impact your P&L (T/F)
false
2 and 3 tier accessory bins are signed with 5x3 signage (T/F)
false (7x5 is correct)
The purpose of an accident investigation is to discover what caused the accident, take corrective action to prevent it from happening again, and figure out who is to blame for the accident (T/F)
false, it is not a blaming scenario
T/F: the safety committee meets every March, June, September, and December
false, it's April, July, October, and January
What is the PREP model?
position, reason, evidence, position
An accessible route is a pathway (i.e. aisle) that is a minimum of 36" wide and 80" high (T/F)
true
Culture Day helps new teammates understand company culture, history, and teammates' roles within the organization (T/F)
true
Gameplans give you general direction based on an average tier and most common fixture type or size (T/F)
true
If a child is missing in your store, the first step is to obtain a detailed description of the child (T/F)
true
In an average week, the store may have excess operations and have the option to flex to other weeks or redeploy to the sales floor (T/F)
true
It's important to communicate all major floorplan changes, where space is added or reduced to a certain area, to the Visual team. (T/F)
true
Monthly safety topics are geared to heighten teammate awareness about accident prevention techniques and are presented during the morning and evening meetings (T/F)
true
Shrink provisions on your P&L is a rolling 3 year average of your shrink (T/F)
true
T/F one root cause can have impact on multiple metrics
true
T/F: launch dates are communicated through TEAM and on DSGN department pages?
true
The ultimate goal of the price change process is to limit the amount of discrepancies that show up on the sales floor (T/F)
true
To set Direct Marketing (DM) and In-Store Specials (ISS), use the Signs Application (T/F)
true
You can impact your gross margin by identifying categories that are performing below plan and discuss them with your DM (T/F)
true
You must identify, designate and inform all teammates of an interior and exterior meeting location to be used in the event of an emergency (T/F)
true
The bike tech should be trained as a backup cashier (T/F)
true, everyone should know how to use a register
