Course 4, Project Execution: Running the Project | Quizes Question 1 How does tracking and measuring progress benefit a project?

What are some typical reasons for holding a retrospective?

Develiered a new product Missed deadlines or expectations Reached the end of a sprint

Imagine that a restaurant supplier has been asked to develop a new dessert for their client, a popular restaurant chain. Even though they are not contractually required to do so, the project team from the restaurant supplier decides to get the client to approve the recipe for the dessert before beginning development on it. From the restaurant supplier's perspective, what two dependencies does this scenario demonstrate?

Discretionary Dependency

What steps help project managers manage dependencies?

Efficient communication Proper Identification Record Dependencies Continuous monitoring and control

What are some actions to take to ensure productivity during a meeting?

Encourage participation Practice and demonstrate active listening Capture key points, action items, and decisions.

When writing an escalation email, you describe how the current obstacle will delay the project in the next phase. Which of the five keys to writing a strong escalation email is this an example of?

Explain the consequences

During what storytelling step does a project manager vet data for credibility?

Filter and analyze the data

The use, access, or sharing of what types of confidential or need-to-know information is likely prohibited unless you are given permission? Select all that apply.

Financial and business data user data Internal information about your organization's products and services

Imagine you are managing a team of people who haven't worked together before. You decide to schedule a lunch for the team to get acquainted and learn about the project. During which stage of team development does this scenario take place?

Forming

Which tracking method is best for teams with a lot of people and projects with many tasks or milestones that are dependent on one another?

Gantt Chart

A project manager notices that two team members typically don't speak up during meetings. What can they do to ensure everyone collaborates during the meeting?

Go around the room and ask for each team member's feedback.

A project manager considers process improvements. They realize that the packaging the product ships in is causes a high percentage of the products to break. They believe that by using stronger packaging, less products will break. What is another term for this belief?

Hypothesis

What should a project manager do first in order to incorporate dependency management into a project effectively?

Identify all possible dependencies and categorize them

Your company enacted new, family-friendly policies in order to support and retain employees. Benefits include longer paid leave, flexible work hours, and on-site daycare. Which leadership quality do these changes demonstrate?

Inclusive leadership

What describes an item that contains visuals and summaries to present information quickly and clearly?

Infographics

You are managing a conference and note the number of attendees increases by 200. What type of metric do you record this as?

Issue

How does tracking and measuring progress benefit a project?

Makes project information transparent Helps team members and stakeholders stay on top of deadlines and goals Builds confidence that the project will finish on time, in scope, and within budget

Imagine as a project manager on a new project, you introduce a new task check-in process to the team. The team picks up the process quickly, and you decide to continue it for the remainder of the project. During which stage of team development does this scenario take place?

Norming

Imagine you are managing a local craft festival and one of the vendors requests a larger booth at the last minute. You delegate the issue to your operations coordinator because you're confident they can resolve it effectively. During which stage of team development does this scenario take place?

Performing

During the _____ step of the data analysis process, you collect and store the data you will analyze.

Prepare

In which of the following categories can project managers group metrics?

Productivity metrics Quality metrics

A construction company tests a strategy to reduce costs on a collection of projects. This experiment is part of a long-term business objective. What position would most likely oversee this test across several projects?

Program manager

A project manager closely tracks the hours and pay rate of a writer contracting on an ongoing project. What item are they tracking?

Project Costs

Which items should you track throughout the project execution phase?

Project Costs Key Decisions and changes to the project Progress toward milestones

Which five factors have the greatest impact on team effectiveness?

Psychological safety, dependability, structure and clarity, meaning, and impact

As a project manager, you collect opinion-based feedback surveys in an effort to improve a product. What do you call this type of data?

Qualitative Data

As a project manager, you and your team conduct a review process. Your goal is to evaluate whether the project is moving toward delivering a high-quality service or product and to prevent defects before they occur. Which quality management concept does this describe?

Quality Assurance

As a project manager, you and your team monitor project results and delivery to determine if the desired results are being met. If issues are identified, you take corrective action to resolve them. Which quality management concept does this describe?

Quality Control

As a project manager, you conduct a process to determine which standards of quality are relevant to the project and how to satisfy them. Which quality management concept does this describe?

Quality Planning

Which quality management concept—often set at the beginning of a project—uses multiple guidelines, such as reliability and usability, to ensure its desired outcome?

Quality Standards

As a project manager, you track the number of open and closed tasks per team member. What do you call this type of data?

Quantitative Data

Which of the following are steps in the ethical decision-making framework developed by the Markkula Center for Applied Ethics? Select all that apply.

Recognize an ethical issues Get the facts evaluate alternative actions

What are the components of the ROAM technique?

Resolved Owned Accepted Mitigated

A project manager wraps up the execution phase of a project and needs to schedule a meeting to reflect on what went well and potential improvements for the future. What type of meeting can they schedule?

Retrospective

A project manager notices that team members discuss the same material several times in a recurring meeting. What can they do to ensure the meetings are more productive?

Review action items from previous meetings to ensure accountability.

What are the types of documentation you should create as a project manager to track potential events that might affect a project's outcome?

Risk Register Probability and impact matrix

As a project manager processing data, you avoid using data that isn't representative of the population. This tactic helps avoid which data bias?

Sampling Bias

As a project manager analyzing data, you create data visualizations to organize your data in a format that is clear and digestible for your stakeholders. Which data analysis best practice does this represent?

Share

Which type of meeting is typically more formal, starts with a project update, and may include a decision to resolve a major issue?

Stakeholder review

When writing an email, a project manager includes the request and key points in the first paragraph of the email. What email best practice are they using?

State what you clearly want

What are the common components of a project status report?

Status Summary Milestones and Tasks Issues

In what type of meeting does the project manager typically discuss how many tasks have been completed, whether the team is on schedule, and any current issues?

Status Update

Imagine you are a project manager and two of your team members disagree about how to approach a workflow problem. The debate leads to a personal conflict, so you listen to their arguments and propose a compromise that will move the project forward. During which stage of team development does this scenario take place?

Storming

Which key factor of an effective team provides a clear sense of roles, plans, goals, and how individual work affects the group?

Structure and clarity

_____ meetings have an agenda, time limit, and designated notetaker.

Structured

The way a project manager decides to structure a retrospective depends on _____.

Team and workplace

In what way does a team's sense of meaning impact their effectiveness?

Team finds a sense of purpose in their work or its results

You and your stakeholders will use change request forms to stay on top of and manage changes. What information should be included in these forms?

The expected outcome of the discussion Background information An In-depth proposal for the necessary changes A Short description of the current situation

How should a project team communicate?

The project team should communicate regularly and in various ways

What is true of an effective meeting?

They are structured, intentional, collaborative, and inclusive.

What are the benefits of communication tools for project managers and project teams?

They provide clarity and consistency of project details like key dates, tasks, and milestones. They offer various ways to properly format communication.

What is an example of a project manager providing air cover for their team?

They support and protect a team from out-of-scope requests or criticism from leadership.

What are the main goals of a user acceptance test (UAT)? Select all that apply.

To demonstrate that the product, services, or process is behaving in expected ways in real-world scenarios to confirm that the product, service, or process is working as intended to identify issues that need to be addressed before considering the project to be done

Why is it important to clearly state a meeting's purpose and expectations in the agenda?

To help meeting attendees prepare to ensure everyone understands why they;er attending to keep participants focused on the right topics

As a project manager, you regularly send progress reports out to team members and stakeholders. These reports make the project progress transparent to all involved. What project management activity could these progress reports be a part of?

Tracking

During your project, you monitor the timelines and efficiency of your team. You collect data on how many tasks they complete, their quality of work, and the time it takes to complete the tasks. All of these are examples of using data to _____.

Understand performance

How does a burndown chart differ from a Gantt chart?A burndown chart measures time against the amount of work completed and remaining; a Gantt chart is useful for large projects with many dependencies.

A burndown chart measures time against the amount of work completed and remaining; a Gantt chart is useful for large projects with many dependencies.

What is the main difference between a program and a portfolio?

A program is a collection of projects, whereas a portfolio is a collection of both projects and programs across an entire organization.

As part of user acceptance testing (UAT), you define requirements that must be met each time a test is carried out. Which best practice are you following?

Acceptance Criteria

You complete a project, celebrate a job well done, and release all team members to their next assignment. What is this stage of Bruce Tuckman's five stages of team development?

Adjourning

For a project manager to organize an effective meeting, they must carefully select all attendees and prioritize meeting topics in a(n) _____.

Agenda

As a project manager, you identify a process-based problem you'd like to improve. To better understand the problem, you examine the technology to understand its root cause and interview the team on how it's impacting their performance. Which DMAIC step did you apply?

Analyze

Which of the following communication tools could a project manager use to create a project tracking report?

Asana

How can project managers demonstrate empathy and create motivation within a team?

Ask the team regular questions and recognize a job well done

A project manager approaches another company for a project. They schedule only one meeting to define the partnership and discuss the details. What common mistake in effective influencing are they making?

Assume you can work through issues in a single conversation

During the project, two members of your team settle on a decision for the project, which will negatively impact the project outcome. What issue does this represent?

Bad compromises

You are a project manager preparing a data presentation. To explain your data, you need to use size contrasts to compare two or more values. Which data visualization tool should you use?

Bar Graph

Which of the following are ways to help you give an effective presentation?

Be Flexible be memorible Be precise

What is the optimal time to send out a feedback survey?

Both before and after a product or service launches

A software company is hosting a conference for their top executives. When they review the attendee reservations, the actual number of attendees is higher than expected. Which of the triple constraints does this change impact the most?

Budget

What is a visual that measures time against the amount of work done and amount of work remaining on a project?

Burndown chart

What are tools for trakcing project progress?

Burndown charts Gantt Charts Roadmaps

Imagine you are a project manager working on a large campaign for a public relations (PR) firm. One of the designers you have contracted with has pulled out of the project at the last minute, requiring your in-house design team to take on more work while you search for a replacement. What type of project change does this represent?

Capacity and people available

Your project team just launched a new website. You schedule time for your team to meet and you treat them to lunch. Which aspect of effective team building does this scenario demonstrate?

Celebrate team success

As a project manager applying the PDCA process, you've already attempted to fix a process that is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply?

Check

As a project manager, you create dashboards and consider new infographics for the project. What storytelling step are you in?

Chose a visual representation

During what storytelling step does a project manager design an infographic or chart to present the data?

Chose a vizualization representation

When turning data into a story, a project manager first defines their audience. What is the second step?

Collect the data

What is an ongoing effort to improve products or services? It begins with a project manager recognizing processes and tasks that they should create, eliminate, or improve.

Continuous Improvement

You have been assigned to a project as the project manager. From the following options, which best describes your primary task as the project manager?

Continuously improving the assisnged project

What should project managers do to manage team dynamics?

Create a safe and collaboratice environment forge a consensus and set clear goals understand how to motivate the team

As a project manager running a user acceptance test (UAT), you take your users through a sequence of steps to accomplish tasks in your product. What is the term for these steps?

Critical user journeys (test cases)

As a project manager, you decide to use a continuous improvement framework to help you measure success. The framework you choose has a step that involves conducting performance metrics and data collection to establish baselines. Which framework does this describe?

DMAIC DMAIC stands for define, measure, analyze, improve, and control. Conducting performance metrics and data collection occur during the measure step.

_____ is the process of collecting and organizing information to help draw conclusions.

Data analysis

When crafting a story, what is the first step a project manager takes to think like the people they are presenting to and better understand their questions and concerns?

Define the audience

As a project manager, you want to create an environment where teammates are reliable and able to complete their work on time. Which of the five elements of effective teams does this represent?

Dependability

Which key factor of team effectiveness involves setting, negotiating, and meeting expectations?

Dependability

What actions may help make a presentation accessible for someone with a visual impairment?

Describe all meaningful graphics in the presentation. Use a large font size (minimum 22 points). Provide an accessible electronic format of the presentation.

What information should you include in the subject field of an email?

What the email is about Whether the email requires an immediate response Whether the email is urgent

As a project manager, part of your job is to keep the project moving forward when any kind of issue arises within the team or from other stakeholders. Which of the following are situations where the customershould be informed about such issues?

When the issue will cuase a delay in delivery When the issue causes a problem and you need the customer input to resolve

What are best practices for running an effective UAT?

Write UAT scripts based on user stories create test cases for each item being tested Define and write down the acceptance criteria

As a project manager, the way you choose to structure your retrospective will depend on _____.

Your team and workplace

What are examples of visual represenations of data?

infographics charts dashboards

What are the main purposes of a retrospective?

promote positive changes Encourage team-building Facilitate improved collaboration

What is generally true of teams that feel a sense of psychological safety

team memebrs are comfortable resolving interpersonal conflict team members know they can seek different opinions team members feel comfortable taking risks

As a project manager, how can you help ensure the privacy of data collected from your users, stakeholders, and others for your projects?

use security Tools Increase data privacy awareness anonymize data