Cricket

International EXTRA Plan

$15 per bill cycle per line Rate Plan Eligibility: $40 and above Unlimited landline calling to 35+ countries 1000 mobile to mobile minutes to 31 countries (Israel, Peru, Taiwan and Turkey not included) Unlimited SMS to 35 countries (included in rate plans $40+)

International Plan

$5 per bill cycle per line Rate plan eligibility: $40 plans and above Unlimited landline calling to 35 countries Mobile to Mobile calling is not supported Unlimited SMS to 35 countries (included in rate plans $40+) MMS is not supported

Correct Procedure of Upgrade

-Upgrade Transaction in RQ must be completed prior to any action -DO NOT insert SIM Card before RQ provides invoice(s) of transaction

Individual Country Add-Ons

12 add on countries available Rate plan eligibility: $40 and above $10 or $15 depending on country Landline minutes vary by country Mobile to mobile minutes vary by country Unlimited SMS/MMS These Add-Ons are stackable, meaning a customer can add as many as they want The calling minutes do not roll over to the next month's billing cycle All countries can be added as a recurring feature Most countries can be added as a one time feature

SPID 6214

AT&T Service Profile Identifier - Usually disqualifies them from port-in promotions. Benefit of porting over: They are allowed to keep the same number, but get cheaper monthly service.

Nonrefundable Fees

Activation Fee Upgrade Fee Payment for monthly service is nonrefundable and nontransferable Trade Up credit will not be returned but can be used towards an exchange

Devices NOT AVAILABLE as BYOD

Any device for CDMA 2 CDMA Carriers: Sprint & Verizon

Bridge Pay Benefits

Breaks bill up to 2 payments...provides costumer with a grace period. The second payment can be made within 7 days of 1st payment.

3 Requirements for BYOD

Compatible with the Cricket network Unlocked Not on the Blocklist (reported lost/stolen)

MVNO

Mobile Virtual Network Operator. A wireless telecommunications services provider that doesn't own its own infrastructure. Instead, MVNOs pay a reduced price to license capacity from other providers and repackage the service under their own brand.

Phone Payment Plan Requirements

Must be 18+ y/o Must have: Social Security # Active Checking Account Credit/Debit Card Job for 2+ months Valid Gov ID E-mail Address

Trade-Up Requirements

Must be customer owned, no PPP or other financial agreements still in place on the device Must power up with no dark, shaded, or blemished areas on the screen Perform a master reset and clear personal information from the traded in device Anti-theft protection and locks should be disabled Trade-Up credit cannot be used for service, only for new Cricket device/accessory The entire Trade-Up credit must be used in one transaction - no refunds for unused credit amount

Return Policy

Must be returned during the first 7 days Phones must be returned with the original contents and packaging, including the battery, charger, charger cable, accessories, documents, and a valid proof-of-purchase A restocking fee of up to $25 may be applied when a phone is returned without all of the original components Any promotional gift associated with the phone must also be returned and forfeited Phones must be in like-new condition (no liquid or physical damage, no excessive wear and tear, no cosmetic defects) Make sure the customer disables anti-theft and master resets the phone

Bridge Pay Penalties

Must pay the enrollment fee. While participating in bridge pay, you cannot change features.

Statuses of Port-IN

OSP: Contact old Service Provider NPAC: Port is confirmed; good to go Denied: Port-in request was denied; cannot continue to port the # over

These purchases are excluded and cannot be returned or exchanged

Phones received through Cricket Protect insurance claim Phones not purchased from Cricket Phones sold 'as is' such as End of Life Demo phones Non-Cricket branded phones Phones marked lost or stolen Closeout items

SPID

Service Profile Identifier: A number assigned by service providers or local telephone companies and configured by administrators to a BRI port. SPIDs are used to determine subscription services of a device connected via ISDN. ISDN devices use SPID when accessing the telephone company switch that initializes the link to a service provider.

Bridge Pay Enrollment Fee

Single-Line is $5 Multi-Line is $10

Group Save

The $40 5 GB, $55 Unlimited Cricket Core, and $60 Unlimited Cricket More rate plans are eligible for the Group Save discount Group Save discount is not stackable with the Auto Pay discount or other multi-line discounts The $30 2 GB and $25 Talk & Text rate plans are not eligible for the Group Save discount

Hot Spot Feature

The best time to add would be at the beginning of billing cycle, adding near the end of billing cycle would make the customer pay the fee for short amount of usage that month..

MVNO/ OTHER SPID FIELD

This field provides the name of the re-seller/MVNO (mobile virtual network operator) of wireless service and will help you to determine which carrier to call for porting information, if needed.

Unlimited Plans Include

Unlimited landline calling to and from Canada and Mexico Unlimited mobile to mobile calling to and from Canada and Mexico Unlimited SMS to and from Canada and Mexico Unlimited MMS to and from Canada and Mexico Unlimited SMS to the Dominican Republic plus 35 countries included in Cricket Intl. plan Calls, text and data usage while in Canada cannot exceed 50% of total usage $50 and above grandfathered rate plans also include these international services

Cricket Protect

can be added within 7 days of activation, including activation day customers with Cricket Protect can file a claim up to 2 times per year at a value up to $1500 per occurrence