crm

there are BLANK different personality types associated w the mbti

16

someone at sa level 2 has how many layers of defense against human error

2

by using good crm what level of sa across a team of varying experience is it possible to achieve

3

the AF cpt of the c-130 flight out of JH presented a leadership style which corresponded to

5,5 on the managerial grid

factors that contributed to the developing scenario of the Phoenix Banner mission included AF org issues AF leadership issues fleet operational oversight issues a&B

A&B

what are latent pathogens dormant situations active failures one of Reason's key elements that can lead to adverse events A and C are correct

A&C not only dormant

the final destination and activity for the Phoenix Banner mission that resulted in a crash of a c-130 was

HALO activity in NC yes not maint at jfk or pres supp in sc

the c-130 involved in the crash at JH is often nicknamed the

Hercules

widely recognized as the father of the error management discipline, this professor from the University of Manchester laid the ground work for countless advances in the field of aviation psychology

James Reason not heimlich

who or what was found to be solely responsible for this accident

KLM cpt jacob van zanten

the crew of the c-130 that crashed in JH lacked night flying experience navigational experience flight time in type none of the above

NIGHT FLIGHT EXPER not flight time in type or none or nav exp

MBTI INTRO the mostly wide method of classifying problem-solving styles is the Myers-Briggs Type Indicator (MBTI). There are BLANK dimensions of psychological functions associated with the MBTI 4 16 8 2

NOT 16, probs 4

the crm loop process deals with collective rationalization of facts illusion of invulnerability among crewmembers belief in the inherent morality of the team none of the above

NOT a YES d aka none

why did the klms flight engineer not challenge the cpts decision to take off he was not allowed to speak to cpt until airborne no want argument cpt decision overrule engineers had respect for cpt abilities so decide say nothing

NOT argument or until airborne YES cpt decision overruled

activities associated with leadership are admin, exec, short term view innovation, development, trouble shooting impersonal remote goal oriented change maker vision oriented idea-oriented

NOT b d

after the crash, fo bragg of panam intended to turn off the engines why didnt he

NOT engines had been torn from the plane NOT injured and couldnt reach YES instrument panel which housed the engine switches had been destroyed?

the crm loop process can only work if the crew has

NOT knowledge of how to work as a team YES basic skills and knowledge of the matter at hand

the cockpit climate in the c-130 before the crash into the mountain was high-stress enviro argumentative careless attitude none of the above

None yes not careless attitude or high stress

the human factor issue that resulted in the c-130 crew crashing their a/c into a mountain was lack of cockpit stress management lack of cockpit leadership lack of situational awareness all of the above

Not All or lack of leadership or stress man YES lack SA

the model that applies most closely to the cause of the c-130 crash is

Not shell or managerial* Yes swiss cheese

The phoenix banner mission which took off from JH and that crashed in nearby mountains was transporting personnel and equip for

President Clinton

who stated that human error is the active "end result" rather than the root cause of accidents

Reason

give a short description of what leadership, when applied skillfully, is supposed to achieve

Skillful leadership results in effective communication and teamwork to achieve a common goal.

authority may be delegated, responsibility may not

True

the introductory chapter ends w the statement "what is chiefly needed is greater judgement rather than greater skill." This statement was made by

Wilbur Wright

has intense drive and ambition, aggressiveness, competitiveness, and hostility. this could be a description of someone with which type of personality, a or b?

a

to create a comfort zone (setting the tone) for the team a leader needs to establish boundaries, norms, and authority levels rules, regulations, and job-execution protocols activities, responsibilities, and timing criteria none of the above

a NOT c

which one of the following is NOT a characteristic of a follower one who does his/her task independently of another one who does service for another individual one who follows the opinions or teachings of another one who imitates another

a NOT d

what generally is the 1 mission for comm avi get a plane from a to b, safely & comfortably deliver px and/or cargo to scheduled dest provide alc as needede a and b right

a and b

what kind of things may warn us of loss or pending loss of sa boredom unexpected events occurring cannot lose sa a and b are right

a and b

which of the following are organizational benefits realized from the military crm effort improved mission effectiveness higher salaries improved training efficiency a and c are right

a and c

what is the taxonomy of errors

a classification system for flight crew error types

MOD 3 Quiz a calm, even tempered, passive, thoughtful, and careful individual can be described as

a stable introvert

what do mil avi need to take into account that comm operators shouldnt have to

a thinking enemy

leadership credibility depends on quality of decision making degree of power over the team interaction with team-members job execution a&c

a&c

for assertive advocacy to work one has to be respectful promote harmony express concerns state opinions a, c, and d are correct

a, c, and d

state one of the areas the book describes as being concerned with maximizing mission effectiveness

achieving the objective

activities associated with management are

administration, execution, short-term view

Jackson hole-- the military c-130 mission that crashed in jackson hole beloned to the

air force

considering crm and error management principles we can state that the reason the c-130 flew into a mtn at JH was bc the crew ignored latent pathogens sops civilian info available to them all

all

the 1996 air force accident that happened at JH occurred bc of Lack of SA night flight ops mtn terrain all

all

which worldwide rule was established for all atc towers and pilot crews after tenerife disaster

all atc and pilots must use english as common working language for standard phrasing

effective inquiry begins with mission planning and briefing but requires specific skills ask the right questions collect and validate info update info continuously test accuracy all of the above are correct

all of the above

the crew of the c-130 that crashed in JH didn't use

all the available resources

on automated flight decks, many pilots refer to the subtle incapacitation that appears to result from low workload combined with high fatigue as which syndrome

along-for-the-ride syndrome automation complacency??

klm flight 4805 was full of vacationers. where was the flight from

amsterdam

haz atts which contribute to poor judgement can be effectively counteracted by

an appropriate antidote

*****haz att ung quiz identify the hazardous attitude based on the following statement "i dont need to follow the regulations, i will use my own judgement"

anti-auth

haz atts occur to every human to some degree at some time. what are some of these

anti-auth, impulsiv, macho, resig, invulnerability

which of the following is not one of the 5 haz att

arrogance

a good follower has many attributes, but the most critical one is

assertiveness

an effective team leader enhanced by an open organizational climate can successfully foster BLANK among team members, a mandatory prereq for effective followership

assertiveness

there are 5 concept areas in decision making that furnish "rules and tools" to help prevent common errors. name one

attention management

what are our lines of defense against human error

avoid, trap, and mitigate

which of the following is not part of assertive advocacy be respectful state opinion in an indirect way express concerns use the 5 step assertive statement

b

in aviation, the main theme of conflict resolution is be friendly focus on what is right, rather than who is right to work things out and proceed to decision making b and c are correct

b&c

a study done at the uni of dayton userd what to show that mission effectiveness had significantly improved when crews began using crm concepts

b52 bomb scores

feedback is an essential part of crm, but should always

be constructive

when establishing the tone, smart team leaders establish three critical areas, which are

boundaries, norms, and authority

unresolved, chronic stress increases risk of all of the following health problems except cardiovascular disease on-the-job injuries digestive problems bronchitis

bronchitis

CRM Loop UG QUIZ the crm loop process is composed of several elements each building on the solid foundation of what has come before. the order is advocacy, conflict resolution, decision making, and critique inquiry, advocacy, decision making, feedback inquiry, advocacy, conflict resolution, decision making, critique, and feedback decision making, conflict resolution, inquiry, and critique

c

effective followers usually demonstrate the same qualities as a(n) alienated follower dependent leader effective leader dependent follower

c

to facilitate the execution and implementation of the decision making process we need to be creative and think outside the box use abstract thinking stay flexible get input from all players c and d are correct statements

c and d

Missing link ungraded quiz the missing link discussed in the article related to

challenges to cpts authority

tenerife atc gave the klm plane the flight path that it was to follow after t/o. what did the klm cpt mistake the msg to mean

clear to t/o

what are mental maps as defined by aviation psychologists

cognitive representation of reality

**mil crm ungraded quiz which pilots have more experience actually in the air in terms of flying hours

commercial

the issue that the c-130 crew encountered before crashing into the mtn at a JH

confusion about altimeter readings

which of the following would not be considered an effective response to stress laughing exercise meditating consuming extra calories

consuming extra calories

regarding the dc-8 crash in portland, oregon (1978) what basic but major task did the crew omit to address while troubleshooting their perceived problem

continuing to fly the plane (aviate, navigate, then communicate)

the mbti is frequently used in the following areas except employee training group dynamics career counseling personnel hiring

d

what ?(s) do current aviation safety experts focus on to prevent accidents why did acc happen how can we prevent future accidents who is to blame for the accident a & b are correct statementsd

d (both a&b are true)

to illustrate how human factors issues at various levels of the org can lead to accidents James Reason introduced the accident causation model swiss cheese model managerial grid both a &b are true

d (both are true/same thing)

what helps tame the effects of stress

daily exercise

the book, in chap 5, describes a dc-8 which crashed on t/o bc a foreign object had hammed the elevator to the almost fully up position. the co-pilot was performing the t/o but he failed to abort the t/o when the problem became apparent bc he

did not feel that he had the auth to initiate an abort and was waiting for the cpt to order it

id the famous extravert

donald trump

where you get your energy from depends on which mbti dichotomy

e vs i

on a multi crew a/c who is responsible for maintaining sage operations

everybody

who, in an aviation org, needs to be prepared to exercise leadership skills

everyone involved in the org

what can increase our overlap between our perception and reality over time

experience

being judgmental or critical is an essential part of active listening

false

high potency vitamin compounds and amino acid supplements designated as stress formulas are an important part of a stress reduction program

false

it is always helpful when making group decisions if the person in command states his or her views first

false

leadership is the same as management

false

the corporate culture of the airline has very little influence on how the cpt runs his or her flight deck

false

the mbti is considered a valid test of your cognitive abilities and explains how you function in the world at large t f sometimes none of above

false

the ntsb has recommended on numerous occasions that crewmembers need to rely on sops under all conditions and that cpts autho should not be challenged

false

today, seat swapping before t/o (during taxi out) is quite common among commercial flight crewmembers

false

we can always tell right away if we have lost sa

false

your body gets used to everyday frustrations

false

homeostasis is the ability to respond to emergencies for survival

false not true

stress primarily affects your mental health

false not true

combining mbti w leadership one can identify an estj as

focused on the org and using a focused planning approach

conflict resolution can be broken down into three key components, including which one of the following

focusing on what is right not who is right

antidote for anti auth

follow the rules. theyre usually right

in the decision making process it is very important, as a leader, to

get input from all players

developing the ability to frankly state concerns is a critical crm skill. an essential first step when expressing concerns is

get the other persons attention

during pre-crm times the cpt was

god

the crm loop process works well when the captain is a

great communicator

why do some experts use helicopter or GA accidents as a test for crm effectiveness

helicopter operations are huge in the U.S. and there is a whole slew of statistics that can be studied

early on, safety problems focused on "technical factors" until the more modern thinking shifted to

human factors

adm process ids several steps involved in good decis making. one is

id personal att haz to safety NOT make rational eval on req action

which of the following are components of good conflict resolution (check)

identify all components of the situation, realize that there may be a class of thinking styles, focus on what is right not who is right

the chain of events which resulted in the Jackson Hole crash can be traced back to

inadequate flight planning and briefing

the singapore airlines 747 accident (crash into construction equip- rainy pilot got on wrong runway, other pilots and first officer probs noticed) could have been prevented by which crm process

inquiry

authoritarian leadership

is often referred to as "salute and execute"

anything that lowers stress is good for you

it depends where you are on the yerkes-dobson curve

antidote for macho haz att is

its not worth taking chances

your orientation to the activities of life depends on which mbti type dichotomy

j vs p

after a fatal mishap to one of his friends, Wilbur Wright made the statement, "what is needed is greater BLANK rather than greater skill"

judgement

to ensure that the inquiry part of the crm loop is effective, then you must

know what to ask and be willing to ask it

the c-130 a/c didn't clear the mountain ridge at jackson hole due to

lack of situational awareness of pilots

organization problems that contributed to the c-130 accident in JH included

lack of understanding of SOPs not casual attitudes towards safety

which latent pathogens (check multiple) were present leading up to the JH c-130 crash latent heat poor a/c maintenance lack of avail plan materials inadequate crew rest inad planning poor supervision

last 3

the notes on leadership state 5 examples of what leadership is not. state one

leadership is not managing

when attempting to gather info or to check understanding, the type of questions that should be used are open closed leading trick

leading

if someone is being reactive to situations, what level of sa are they at

level 1

what does loft stand for and who started it

line oriented flight training, northwest airlines

practicing effective stress management is an ex of a successful interface skill within the shell model, between which two elements

liveware-enviro

practicing good communication skills is an ex of a successful interface skill within the shell model between which 2 elements

liveware-liveware

which of the following is a cognitive technique for managing stress living in the present breathing deeply being honest budgeting enough time for activites

living in the present

what does your liver do when you're stressed

makes more blood sugar not clears fewer toxins? not slows down to preserve energy

when crm results in ops at peak efficiency, what tends to increase across the company

morale

which crewmember displayed excellent assertiveness which led to the aborting of the c-130 mission in the text (chap 7)

navigator

did the cpt of the panam flight have enough time to avoid the collision

no

did the los rodeos aorport have all its runway lights working

no center line lights not good

antidote for resig follow rules no chances could happen to me none of above

none

the tenerife case study we discussed in class is a great example of effective crm during landing phase of flight effective crm during take-off phase of flight excellent followership in difficult situations none of the above

none

what mechanical failure led up to the crash of the c-130 in jackson hole engine failure landing gear trouble fire on board none of the above

none

the mbti is used to understand

normal personality preferences

the military mission of the c-130 that flew into a mountain in JH belonged to the

not Presidential Transport Command or af hq combat command yes af air mobility command

STRESS MNMGT- all of the following are true of stress except its physiological effects vary from person to person its effects depend on the situation and the individual its effective management can enhance psychological health it involves the automatic nervous system and the endocrine system

not auto nervous syst and endocrine not its effective mngmt can enhance psychological health no depend on sit and indiv yes physio effects vary

what do most mil a/c carry that comm a/c dont

offensive wpns

crm training aims to create which kind of enviro

open

crm training has created a more

open comm enviro

changes to flight schedule and delays resulted in the crew of the Phoenix banner to

operate part of the mission at night

what are the 3 most common barriers to communication

physical, psychosocial, and language

which of the following is true of the role of exercise in managing stress

ppl who exercise regularly reach with milder physical stress responses than non-exercisers

mbti personality indicators relate to an individuals

preferences

the mbti measures differences in

preferences for human decision making

what is the current trend in modern aviation toward safety management

proactive

someone w sa level 3 acts

proactively

what are the 3 types of error classification in the taxonomy of errors

procedural errors, perceptual motor errors, and decisional task errors

a leader must maintain a positive climate to encourage good crew member relations and to invite full participation in crew activities in order to help him/her

provide positive motivation for crew members

Mod 2 FINAL-- not graded yet which of the following most accurately defines stress in humans

reaction to a stressor

in the aeronau decis making (adm) process, what is the first step in neutralizing a haz att

recognizing haz thoughts

how you acquire info depends on which mbti dichotomy

s vs n

how can we help ourselves and others gain a more accurate theory of perception

share mental models and practice good crm

which of the following is NOT a response to a stressor perspiration increases digestion stops distracting pain is blocked sight and hearing become less acute

sight and hearing become less acute not distracting pain is blocked

antidote for inpuls

slow down- think first

an ex of a stress mediator is

social support

the collective physiological and emotional responses to any stimulus that disturbs the normal state of an individual's vital functions defines

stress response

inexperienced 1 and 2nd officers often fit the description of

survivors

which model recommends focusing on events beyond the active failures of frontline employees to latent preexisting conditions that result from fallible decisions made by high-level decision makers in aviation

swiss cheese model

how you make decisions depends on which mbti dichotomy

t vs f

In order to gain a realistic perspective on one's attitude toward flying, a pilot should

take a self-assessment haz att inventory test NOT obtain both real and thourough flight instruct during training

a leader should be able to work within three inter-related areas, always knowing which area, if any, needs more attention. these three areas are

task, team, individual

identify the accidents that resulted from authoritative cpts actions

tenerife, 1977

TENERIFE ungraded quiz why was pan am flight 1736 diverted to land in los rodeos, tenerife, and not in las palmas, gran canaria as scheduled

terrorist bomb attack on the canary islands

what do we want the message sender to know

that we, as a receiver, understand the message the sender is sharing

in most aviation accidents, the pilot is usually

the final link in a chain of events

which of the following describes one of the most significant factors in the promotion of effective communication and thus good crm principles

the first officer making inquiries and advocating his/her position

which served as a basis for the mbti

the typology of carl jung

the biggest problem the c-130 crew ran into was

the underuse of all available resources that were at their disposal during the decision making process

the mbti is used by

thousands of corporations worldwide

assertive advocacy is important in flight operations because of the

time constraints associated with decision making

the step that is most neglected in the crm loop process is

timely critique

three excellent components of positive feedback are that it is

timely, specific, and constructive

positive feedback to flight crew members should be provided in a

timely, specific, and constructive fashion

# of accidents caused by machine has declined, while those caused by man have risen proportionately

true

?? during ww2 co-pilots on bomber airplanes who were not in direct control of their missions and destiny were more likely to break down from stress than captains.

true

LDRSHIP UG QUIZ studying followership is important because leader and follower are roles that individuals shift in and out of in various conditions

true

SWISS CHEESE- accident investigation has traditionally focused on preventing accidents by concentrating on simple theories to determine "what happened," "who was responsible," and "when did it occur."

true

effective communication involves active listening for clear comprehension

true

filing a nasa report may be the only way some incidents involving rogue cpts may become common knowledge

true

if you are quick to anger when stressed, your risk of heart disease increases

true

in chap 5 of "missing links" text, there are several examples of circumstances where first officers should take positive action to prevent mishaps even if that action goes against the captains wishes

true

it is now believed that the stress response itself causes illness and disease over time

true

leadership and followership are two of the most essential skills within crm

true

many crm lessons learned by the mil have been used to improve comm avi crm

true

over-commitment, procrastination, and boredom can be significant sources of stress

true

past experiences can profoundly influence the evaluation of a potential stressor

true

purpose of accident investigation is to uncover pervasive, unrecognized casual factors of accidents

true

taking the controls away from a senior cpt may at times be the correct thing to do

true

taking the controls away from a snr cpt on the flight deck may at times be the correct action to take

true

the dc-8 crash in portland resulted in united airlines becoming the 1st carrier in the usa to introduce formal crew resource management training (under the name clr)

true

the use of modern technology can increase your stress levels

true

today, "cpt's authority" at the diff airlines still limits CRM effectiveness and the implementation of crm concepts

true

what personality type is more susceptible to stress

type a

someone who is pessimistic, unsociable, moody and anxious could be said to be a

unstable introvert

MOD 4 Final quiz what are the three modes of communication that can be identified in humans

verbal, nonverbal, symbolic

long-term stress causes

weakened immune system

in 1989 Weiner formulated 3 basic ?s that got to the core of automated cockpit operations. state one.

what is the autoflight system doing now?

***SA ungraed quiz how would you define sa

when perception matches reality

the state where the c-130 crashed was

wyoming

why does stress make your heart race

your heart pumps blood faster to your muscles, in case you need to run for your life