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Where can you find most applications installed on OSX and macOS?

/applications

What acronym is used when a product or feature is no longer supported by the vendor?

EOL

Which option is a full drive encryption solution provided with Microsoft Windows?

bitlocker

You are troubleshooting a connectivity issue on a Windows OS and suspect it is DNS related. What command can be used to see if a DNS server has been assigned?

ipconfig /all

What is the maximum memory supported for the base editions of Windows 8 64-bit Windows 8.1 64-bit?

128 gb

A coworker asks for your help troubleshooting an issue. They have installed a new copy of Windows 10 Professional and noticed the operating system only shows 4GB of memory when there is 16GB installed in the computer. What is most likely the issue?

32 bit version of the OS was used

A user is complaining they are getting frequent pop-up windows while browsing the web. You have already verified there is a anti-virus software installed and that no viruses were found. How should you proceed?

Check installed browser extensions and plugins for the cause of the popups

On Windows 10 what tool can be used to configure automate updates or roll back to a previous version?

Windows Settings > Update & Security > Windows Updates

What technology from Microsoft can be used by system administrators to apply policies and configurations to groups of user accounts and client PCs?

active directory

You are a network engineer tasked with configuring a new WLAN for your employer. While configuring a WAP you are prompted to choose between WPA2-AES and WPA2-TKIP. Which option will provide the highest levels of security?

aes

Which of the following operating systems are Linux based?

android

A user has called the help desk you work at and said they are getting an "all blue screen that says their computer has an issue" a few times a day. Rebooting the PC temporarily fixes it. What should you do next?

ask for the error message on bottom of the screen

You are troubleshooting a service failing to start on a Windows 10 laptop. You have already confirmed the service is configured to start using msconfig. You suspect the application is crashing after being started, where could you look to find a log of errors or crashes?

event viewer

In the context of multi-factor authentication, which option IS an example of inherence?

facial recognition

Bitlocker is available for Microsoft Windows while EFS is a comparable disk encryption solution for Linux and Mac (t/f)

false

WEP is a strong security protocol that should be used to secure wireless networks (t/f)

false

BranchCache is a feature available to Windows operating systems that allows reading and writing to cached files in the event connectivity is lost to the file server. (t/f)

false. only supports reading and not writing

What physical device or software application is used to restrict which TCP and UDP ports can be used by a network device?

firewall

In a Windows Active Directory environment what feature can be used to restrict operating systems from accessing the network if they lack certain Windows Updates?

group policy

What type of OS installation type updates an OS and can keep existing files, applications and settings?

in-place upgrade

A user with a laptop running Windows 10 Pro N is frequently slowing down when the user leaves their desk. They describe that the machine is fine when they are at their desk, but when in meetings large Excel documents and PowerPoints become sluggish. What is most likely the cause?

laptop is on power-save mode when not in desk

You are a technician working at a Computer Repair Shop. A customer complains that their Windows 8.1 desktop takes a long time to start and is slow for a few minutes after starting. After it has been running for a while the customer does not have any performance issues. What utility can be used to view what processes and applications are configured to start automatically when the PC boots?

msconfig

In the context of multi-factor authentication, which option is NOT an example of something a user has?

password

Users in Team A should not have access to Team B's files as Team A does not need them to complete their assigned tasks is an example of which security concept?

principle of least privilege

A user complains that an application used for their daily tasks often fails. It will lock up for several seconds, then eventually close out. There is no error message shown to the user. What Windows OS application can be used to try and view a history of the application crashes?

reliability monitor

Which statement is true regarding hardware and software tokens?

software tokens are a cheaper alternative to hardware tokens

Which option can be used to speed up a fresh installation of Windows 10 onto many computers?

unattended installation

Which edition of Microsoft Windows cannot be joined to an Active Directory domain?

windows 7 home premium

Which of the following is NOT an edition of Windows 8?

windows 8 starter

What security protocol provides the best security for a WiFi network?

wpa2


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