CTS-240 chap 9
acquiring the project team
Key outputs of ____ process are project staff assignments, resource calendars, and project management plan updates.
Synergy
____ is the concept that the whole is equal to more than the sum of its parts.
Referent power
____ is based on an individual's personal charisma.
Legitimate power
____ is getting people to do things based on a position of authority.
Managing the project team
____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.
Reward power
____ involves using incentives to induce people to do things.
Coercive power
____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.
Resource leveling
____ is a technique for resolving resource conflicts by delaying tasks.
Mirroring
____ is matching certain behaviors of the other person.
Power
____ is the potential ability to influence behavior to get people to do things they would not otherwise do.
Resource loading
____ refers to the amount of individual resources an existing schedule requires during specific time periods.
Achievers
____ should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback.
resource histogram
A(n) ____ is a column chart that shows the number of resources assigned to a project over time.
Which highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory?
Abraham Maslow
promotion
According to Thamhain and Wilemon, ____ is the ability to improve a worker's position.
authority
According to Thamhain and Wilemon, ____ is the legitimate hierarchical right to issue orders.
proactive
Covey, like Maslow, believes that people have the ability to be ____ and choose their responses to different situations.
Who is best known for developing Theory X and Theory Y?
Douglas McGregor
A RAM is used only to assign detailed work activities.
False
A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.
False
According to Covey, project managers must use a win/lose approach in making decisions.
False
According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present.
False
Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position.
False
Extrinsic motivation causes people to participate in an activity for their own enjoyment.
False
In the Social Styles Profile team building activity, drivers are reactive and people-oriented.
False
Legitimate power involves using personal knowledge and expertise to get people to change their behavior.
False
Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives.
False
Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.
False
Project managers must try to avoid conflict at all costs as all conflict within groups is bad.
False
Project managers should always reward people who work overtime.
False
The forcing mode is one in which the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement.
False
Who is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings?
Frederick Herzberg
motivators
Herzberg called factors that cause job satisfaction ____.
four
Human resource management includes ____ processes.
human resource management
If organizations want to be successful at implementing information technology projects, they need to understand the importance of project ____ and take actions to make effective use of people.
Sensation/Intuition
In the MBTI, the ____ dimension relates to the manner in which you gather information.
storming
In the Tuckman model, ____ occurs as team members have different opinions as to how the team should operate.
performing
In the Tuckman model, ____ occurs when the emphasis is on reaching the team goals, rather than working on team process.
Theory Y
Managers who believe in McGregor's ____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.
deficiency
Only after meeting ____ needs can individuals act upon growth needs.
Theory X
People who believe in ____ assume that the average worker wants to be directed and prefers to avoid responsibility.
power
People who need personal ____ want to direct others and can be seen as bossy.
affiliation
People with a high need for ____ desire harmonious relationships with other people and need to feel accepted by others.
achievement
People with a high need for ____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile.
"Amiables"
Psychologist David Merril describes ____ as reactive and people-oriented.
"Analyticals"
Psychologist David Merril describes ____ as reactive and task-oriented.
motivation
Psychosocial issues that affect how people work and how well they work include ____, influence and power, and effectiveness.
In the MBTI, which dimension relates to the manner in which you gather information?
Sensation/Intuition
Which test presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story?
TAT
Thematic Apperception Test (TAT)
The ____ is a tool to measure the individual needs of different people using McClelland's categories.
TAT
The ____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story.
finalizing the project requirements
The first step in the framework for defining and assigning work is ____.
developing the project team
The main outputs of ____ process are team performance assessments and enterprise environmental factors updates.
Managers who follow which theory assume that the average worker wants to be directed and prefers to avoid responsibility?
Theory X
What theory emphasizes factors such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers?
Theory Z
five
There are ____ main types of power, based on French and Raven's classic study, "The Bases of Social Power."
A staffing management plan describes when and how people will be added to and taken off the project team.
True
In the Tuckman model, storming occurs when team members have different opinions for how the team should operate.
True
Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs.
True
People who need institutional power or social power want to organize others to further the goals of the organization.
True
Resource leveling results in fewer problems for project personnel and accounting departments.
True
Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed.
True
The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts).
True
Seek first to understand, then to be understood
Which of Covey's habits does Douglas Ross suggest differentiates good project managers from average or poor project managers? ____
Extrinsic motivation
____ causes people to do something for a reward or to avoid a penalty.
Theory Z
____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers.
Deputy project managers
____ fill in for project managers in their absence and assist them as needed.
Developing the project team
____ involves building individual and group skills to enhance project performance.
Acquiring the project team
____ involves getting the needed personnel assigned to and working on the project.
Developing the human resource plan
____ involves identifying and documenting project roles, responsibilities, and reporting relationships.
What do people who seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile have a high need for?
achievement
According to McClelland's acquired-needs theory, what do people who desire harmonious relationships with other people and need to feel accepted by others have a high need for?
affiliation
Psychologist David Merril describes which behavioral profile as reactive and task-oriented?
analyticals
According to Thamhain and Wilemon, what is the legitimate hierarchical right to issue orders?
authority
Which type of power involves using punishment, threats, or other negative approaches to get people to do things they do not want to do?
coercive
According to Blake and Mouton, project managers who use which method employ a give-and take-approach to resolving conflicts?
compromise
What are the bottom four needs in Maslow's structure are referred to as?
deficiency
The main outputs of which process are team performance assessments, change requests, and updates to several documents?
developing the project team
Which process involves building individual and group skills to enhance project performance?
developing the project team
Recognizing an employee as the "Star Performer of the Month" would be satisfying which need in Maslow's hierarchy?
esteem
What is the first step in the framework for defining and assigning work?
finalizing the project requirements
What need is at the highest level in Maslow's structure?
growth
Which type of intelligence involves the capacity to understand the motivations, intentions and desires of others?
interpersonal
Which process involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance?
managing the project team
Which concept refers to matching certain behaviors of the other person?
mirroring
In the Tuckman model, what occurs when the emphasis is on reaching the team goals, rather than working on team process?
performing
What needs are at the bottom of Maslow's structure?
physiological
According to McClelland's acquired-needs theory, what do people who want to direct others, and can be seen as bossy, have a need for?
power
According to Thamhain and Wilemon, what is the ability to improve a worker's position?
promotion
What term is used for the relation of harmony, conformity, accord, or affinity?
rapport
According to Herzberg, which is a motivational factor?
recognition
Which type of power is based on an individual's personal charisma?
referent
Which tool is a column chart that shows the number of resources assigned to a project over time?
resource histogram
Which technique is used for resolving resource conflicts by delaying tasks?
resource leveling
Which term refers to the amount of individual resources an existing schedule requires during specific time periods?
resource loading
Which type of power involves using incentives to induce people to do things?
reward
What is at the top of Maslow's hierarchy of needs?
self-actualization
What term is used for taking time to renew oneself physically, spiritually, mentally and socially?
sharpening the saw
In the Tuckman model, what occurs as team members have different opinions as to how the team should operate?
storming
According to Lencioni, which quality is present in organizations that succeed?
teamwork