Customer Service Quizizz on Questions 11 - 30
your ultimate goal as a sales associate is to
Satisfy the customer
Creating customer loyalty is rewarding for
The store, The sales associate, The customer (All of the above)
When fitting the products to the customer, you should
ask questions that will help her define the right fit
You can best determine the customer's needs by gathering information through careful observation and by
asking the customer thoughtful questions
to keep the lines of communication open, the best questions to ask
begin with who, what, where, when, how, or why
which of the following are example of open - ended questions
can i help you
how would you handle a situation where a customer wants a brand that you don't carry?
get permission from him to show the items you do have that meet his needs
which of the following phrases might be appropriate when discussing clothing size with your customer?
have you worn this brand before? what size was most comfortable for you?
If a customer walks directly to an item, this may indicate that he
is in a hurry and doest want any attention from you
If a customer walks directly to an item, this may indicate that he
knows what he wants and would probably appreciate quick, efficient service
active listening is
listening and responding to the other person in a way that improves understanding
A customer shows up and appers to be upset and on edge as the sales associate it would be best to
mirror their behavior
which of the following is a benefit of an ink jet printer
offers 2.0 connectivity
what is the BEST way for a sales associate to learn about new merchandise that has just come into your store?
read the labels and packaging information on the new product
When balancing service between phone customers and those you may already be helping in the store, you should
since your customer is in the stoer wait on the and ignre
If your store does not offer the particular product of service the customer is looking for, your first option should always be to:
suggest alternatives that your store does carry
Referring a customer to a competitor will likely result in:
the customer seeking you out for future needs
which of the following scenarios shows the proper use of a business card? The salesperson says,
ve enjoyed helping you with your gift selection. Here's my business card in case I can be of further assistance. Feel free to call me directly if you have any questions or special requests.
which of the following are acceptable ways to ask a customer's permission to provide alternatives?
we don't carry that specific brand, but may I suggest...
which of the following are examples of open-ended questions?
what features are important to you?
