Daft Ch3

Culture tends to differ between _____, but appears similar within _____. a. organizations, industries b. people, organizations c. groups, industries d. organizations, groups e. industries, geographical regions

a. organizations, industries

The _____ environment represents the outer layer of the environment and affects organizations _____. a. task; indirectly b. general; directly c. internal; directly d. internal; indirectly e. general; indirectly

e. general; indirectly

56. The internal environment within which managers work includes all of the following except _____. a. corporate culture b. production technology c. organization structure d. physical facilities e. labor market

e. labor market

Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within U.S. markets. Which demographic category currently has the largest market size? a. Baby boomers b. Generation X c. Generation Y d. Tweeners e. In-betweeners

a. Baby boomers

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing? a. Boundary-spanning roles. b. A flexible structure. c. Unfair practice. d. Increase planning and forecasting. e. Joint venture.

a. Boundary-spanning roles.

_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. a. Organizational environment b. Internal environment c. Task environment d. General environment e. Technological environment

a. Organizational environment

____ is(are) included in an organization's task environment. a. Suppliers b. Accounting procedures c. Technology d. Government e. Demographic characteristics

a. Suppliers

What is likely to happen to organizations that pay little attention to either cultural values or business results? a. Unlikely to survive for long. b. No help for performance during hard times. c. Profitable in short run but difficult to sustain over long term. d. High performance. e. None of these.

a. Unlikely to survive for long.

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture? a. Visible artifacts b. Underlying assumptions c. Expressed values d. Heroes e. Ceremonies

a. Visible artifacts

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as _____. a. boundary-spanning b. adaptive c. interorganizational d. external e. internal

a. boundary-spanning

The adaptability culture emerges in an environment that requires _____ response and _____ decision making. a. fast; high-risk b. fast; low-risk c. slow; high-risk d. slow; low-risk e. regulated; low-risk

a. fast; high-risk

In a study by Kotter and Haskett evidence is provided to support the claim that _____ is important for performance. a. managing cultural values b. leading partnerships within an industry c. surveying the external environment d. managing client relationships as boundary spanners e. empowering employees

a. managing cultural values

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing: a. natural resources. b. economic resources. c. financial resources. d. human resources. e. technology resources.

a. natural resources.

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n): a. pressure group. b. legal group. c. political influence group. d. social group. e. none of these.

a. pressure group.

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _____ environment. a. sociocultural b. technological c. economic d. competitors e. suppliers

a. sociocultural

An object, act, or event that conveys meaning to others is referred to as a: a. symbol. b. slogan. c. story. d. hero. e. culture.

a. symbol.

Culture can be defined as: a. the set of key values, beliefs, understandings, and norms shared by members of an organization. b. the ability to speak different languages. c. an object, act, or event that conveys meaning to others. d. a narrative based on true events that is repeated frequently and shared by organizational employees. e. none of these.

a. the set of key values, beliefs, understandings, and norms shared by members of an organization.

Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty? a. Boundary-spanning roles b. Advertising/public relations c. Mergers/joint ventures d. Interorganizational partnerships e. All of these are a part of organizational response in adapting the organization to changes in the environment.

b. Advertising/public relations

_____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant. a. Merger intelligence b. Business intelligence c. Competitive intelligence d. Partnership intelligence e. Environment intelligence

b. Business intelligence

_____ is a part of Ford's, the U.S. auto manufacturer, task environment. a. Inflation rate b. Chrysler c. Securities and Exchange Commission (SEC), a government regulating agency d. Amazon.com, an online bookseller e. Ford's corporate culture

b. Chrysler

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend? a. Outsourcing b. Interorganizational partnership c. Adversarial orientation d. Merger e. Boundary spanning

b. Interorganizational partnership

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades? a. Technological b. Legal-political c. Task d. Sociocultural e. Economic

b. Legal-political

Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture? a. Quadrant A b. Quadrant B c. Quadrant C d. Quadrant D e. Quadrant E

b. Quadrant B

____ environment consists of demographic factors, such as population density. a. Technological b. Sociocultural c. Legal-political d. Internal e. Economic

b. Sociocultural

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in? a. Internal environment b. Task environment c. Work environment d. General environment e. None of these

b. Task environment

All of the following are types of corporate cultures except: a. adaptability culture. b. clan culture. c. consistency culture. d. involvement culture. e. achievement culture.

b. clan culture.

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is: a. invisible artifacts. b. expressed values and beliefs. c. underlying assumptions and deep beliefs. d. dress and office layout. e. slogans and ceremonies.

b. expressed values and beliefs.

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is: a. invisible artifacts. b. expressed values and beliefs. c. slogans and ceremonies. d. dress and office layout. e. none of these.

b. expressed values and beliefs.

The involvement culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment. a. external b. internal c. structural d. competitive e. technological

b. internal

Companies can reduce boundaries and increase collaboration with other organizations by creating: a. flexible structures. b. interorganizational partnerships. c. new company cultures. d. new supplier connections. e. none of these.

b. interorganizational partnerships.

The _____ represents people in the environment who can be hired to work for the organization. a. competitors b. labor market c. suppliers d. customers e. government

b. labor market

The _____ dimension of the general environment includes federal, state, and local government regulations. a. technological b. legal-political c. economic d. sociocultural e. international

b. legal-political

Many organizations are adapting to the environment by developing more of a(n) _____ relationship rather than a(n) _____ relationship with competitors. a. adversarial, partnership b. partnership, adversarial c. strategic, competitive d. competitive, strategic e. none of these

b. partnership, adversarial

Research indicates that the one factor that increases a company's value the most is: a. investment in research and development. b. people and how they are treated. c. technology investment. d. a centralized organizational structure. e. attention to values.

b. people and how they are treated.

An organization's _____ is a part of its internal environment. a. customers b. salespeople c. consumer price index d. suppliers e. competitors

b. salespeople

"Just Do It" is Nike's: a. ceremony. b. slogan. c. symbol. d. ritual. e. all of these.

b. slogan.

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change? a. Adaptability culture b. Clan culture c. Achievement culture d. Consistency culture e. None of these

c. Achievement culture

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? a. Figurehead b. Liaison c. Boundary-spanning d. Disturbance handler e. Leader

c. Boundary-spanning

Which of these is NOT a part of an organization's general environment? a. Technological b. Economic c. Competitors d. Legal-political e. Sociocultural

c. Competitors

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader? a. Egalitarian leader b. Totalitarian leader c. Cultural leader d. Servant leader e. Transitional leader

c. Cultural leader

For Southwest Airlines, all of the following can be suppliers except: a. Exxon (providing jet fuel). b. Citibank (providing finances). c. Delta Airlines (providing competition). d. Boeing (providing planes). e. All of these are suppliers for Southwest Airlines.

c. Delta Airlines (providing competition).

_____ are associated with surface level of organizational culture. a. Values b. Norms c. Manners of dress d. Beliefs e. All of these

c. Manners of dress

_____ system draws resources from the external environment and releases goods and services back to it. a. Production b. Closed c. Open d. Information e. Management

c. Open

_____ is a narrative based on true event that is repeated frequently and shared by organizational employees. a. Symbol b. Slogan c. Story d. Hero e. Culture

c. Story

_____ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes. a. Adaptation b. Risk c. Uncertainty d. Knowledge e. Education

c. Uncertainty

The people and organizations in the environment who acquire goods or services from the organization are: a. competitors. b. suppliers. c. customers. d. employees. e. potential employees.

c. customers.

The consistency culture has a(n) _____ focus and an orientation for a _____ environment. a. external, stable b. external, dynamic c. internal, stable d. internal, dynamic e. structural, dynamic

c. internal, stable

The _____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries. a. national dimension b. global dimension c. international dimension d. Japan's dimension e. U.S. dimension

c. international dimension

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a(n):_____. a. whistle-blower b. government organization c. pressure group d. sustainable organization e. small business

c. pressure group

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's: a. utilizing a symbol. b. communicating its values to customers. c. using a slogan to present their values to customers and employees. d. utilizing a hero for the purpose of conveying values. e. using customers to harass the employees.

c. using a slogan to present their values to customers and employees.

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things? a. Achievement culture b. Involvement culture c. Accomplishment culture d. Consistency culture e. Adaptability culture

d. Consistency culture

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings? a. General environment b. Task environment c. Economic environment d. Internal environment e. Political activity

d. Internal environment

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment? a. Natural b. Sociocultural c. Legal/Political d. International e. Internal

d. International

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess? a. Adaptability culture b. Achievement culture c. Consistency culture d. Involvement culture e. Matrix culture

d. Involvement culture

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? a. Sociocultural b. Competitors c. Technological d. Labor market e. Legal-political

d. Labor market

Which of the following dimensions of the general environment includes all elements that occur naturally on earth? a. Sociocultural dimension b. Technological dimension c. Economic dimension d. Natural dimension e. Environmental dimension

d. Natural dimension

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension? a. Sociocultural dimension b. Legal-political dimension c. Economic dimension d. Technological dimension e. Corporate culture dimension

d. Technological dimension

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring _____ to perform boundary-spanning activities. a. top leaders b. middle managers c. line managers d. all employees e. suppliers

d. all employees

Heroes are important to an organization due to the fact that they: a. exemplify key values of the organization. b. exemplify a strong corporate culture. c. serve as examples to other employees. d. all of these. e. none of these.

d. all of these.

Symbols, stories, and heroes are important because they: a. entertain executive level management. b. address the concerns of government. c. acquaint customers to the organization. d. communicate the significant values of an organization. e. give employees something to talk about.

d. communicate the significant values of an organization.

The environments in which businesses operate are increasingly _____, requiring managers to be ready to react and respond to even subtle environmental shifts. a. static b. universal c. constant d. dynamic e. traditional

d. dynamic

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: a. legal-political dimension. b. sociocultural dimension. c. technological dimension. d. economic dimension. e. task dimension.

d. economic dimension.

All of these are a part of an organization's task environment except _____. a. customers b. labor markets c. competitors d. employers e. suppliers

d. employers

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a: a. symbol. b. stories. c. slogan. d. hero. e. culture.

d. hero.

When two or more organizations combine to become one, it is referred to as a: a. joint venture. b. flexible structure. c. mechanistic structure. d. merger. e. inorganic venture.

d. merger.

McDonald's "I'm Lovin' It" is an example of a: a. ceremony. b. symbol. c. ritual. d. slogan. e. political activity.

d. slogan.

Which of the following would be considered a visual representation(s) of a company's corporate culture? a. All department heads have an executive office. b. Each department has an award plaque for employee of the month. c. All employees are dressed in professional business attire. d. Top level executives drive company owned sports car. e. All of these.

e. All of these.

_____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. a. Mission statement b. Vision statement c. Competitive intelligence d. Employee training e. Corporate culture

e. Corporate culture

In the current external business environment, which of the following is true? a. Corporate culture defines success. b. The business environment is static. c. Companies are more adversarial than ever before. d. Mergers are declining. e. Joint ventures are on the rise.

e. Joint ventures are on the rise.

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? a. Legal-political dimension b. Economic dimension c. Technological dimension d. Corporate culture dimension e. Sociocultural dimension

e. Sociocultural dimension

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment? a. Customers b. Competitors c. Labor market d. Culture e. Suppliers

e. Suppliers

A high-performance culture is based on all of the following except: a. solid organizational mission. b. shared adaptive values. c. individual employee ownership of bottom-line results. d. individual employee ownership of organization's cultural backbone. e. singular focus on business results.

e. singular focus on business results.

A _____ represents a phrase or sentence that succinctly expresses a key corporate value. a. symbol b. stories c. culture d. hero e. slogan

e. slogan

In a joint venture between large and small businesses, large businesses can provide all of the following except: a. sales staff. b. research staff. c. financial resources. d. distribution channels. e. top level management.

e. top level management.