DAS 150

the transmission of information from one person to another

Communication is best defined as: -an enterprise that provides a livelihood -an intangible product in the form of care -the transmission of information from one person to another -the transformation of people-oriented jobs into virtually executed jobs

covered mouth

Embarrassment is communicated by which nonverbal cue? -clenched fist -crossed arms -locked ankles -covered mouth

The process of encoding information

Encryption is best defined as: -A method of filing by date -The process of encoding information -A word or string of characters used to prove identity -The proper removal of records from files via "charge-out" methods

is acquired either verbally or in writing

Express consent for dental treatment: -requires the presence of a witness -is acquired either verbally or in writing -is based on the actions of the patient and the provider -gives the provider permission to perform any and all procedures

unintentional tort

Failure to exercise a standard of care is an example of which wrongdoing? -felony -misdemeanor -intentional tort -unintentional tort

charts

Graphics are usually presented as: -tables -charts -reports -documents

fairly inexpensive

How costly is it to incorporate accessibility features into new construction? -free -fairly inexpensive -moderately expensive -very expensive

Snow Sarah M.

How should the name Sarah M. Snow be indexed alphabetically? -Snow Sarah M. -Sarah M. Snow -M. Snow Sarah -Snow M. Sarah

words or graphics on a web page that take a user to another page or site

Hyperlinks are: -updates scheduled regularly to maintain a website -symbols used to establish a company or office identity -companies that provide services for accessing and using the Internet -words or graphics on a web page that take a user to another page or site

the dentist

In a solo or private dental practice, business management is the responsibility of: -the dentist -a group of dentists -the state licensing entity -a dental management company

empower and trust others

In today's dental office, the best leaders: -avoid following others -discourage risk taking -prioritize individual goals - empower and trust others

Easily retrievable

In workstation records management, the goal is to create a system that is: -Paperless -Out of view -Sophisticated -Easily retrievable

Communication

Patient retention relies on effective: -marketing -clinical skill -communication -cognitive expertise

class II

Repetitive keyboarding is which classification of motion? -class I -class II -class III -class IV

informal

Rumors and gossip travel through which channel of communication? -upward -informal -horizontal -downward

leadership-enriched culture

Team members view the dental practice as an extension of themselves in which organizational culture? -task culture -power culture -multidirectional culture -leadership-enriched culture

Record management system

The heart of any professional office is the: -Patient hospitality system -Record management system -Appointment scheduling system -Phone and communications system

input

The keyboard is fundamental to which computer operation? -input -output -process -storage

declaration of the way a practice is managed, including staff/patient roles

The mission statement of a dental practice is a: -proclamation of a basic policy that will affect staff members and patients -list of specific objectives and precise tasks for common office procedures -declaration of the way a practice is managed, including staff/patient roles -broad assertion of feeling toward patient care and business management

software piracy

The most common computer crime in dentistry is: -software piracy -cyberspace stalking -unauthorized use of a computer -creating or releasing a malicious computer program

patient

The most important person in the dental practice is the: -dentist -patient -chairside assistant -administrative assistant

that institutes the suit in court

The plaintiff in a lawsuit is the person: -accused of wrongdoing -that institutes the suit in court -appointed to decide cases in a court of law -called to testify because of his or her expertise

triangle

The work centers or zones of the business office form which shape? -oval -square -triangle -hexagon

2

What is the minimum number of backup processes required to secure electronic data? -4 -3 -2 -1

90%

What percentage of dental offices use computers in some way? -20% -50% -70% -90%

seated position

When possible, all business office activities should be performed in a: -prone position -supine position -seated position -standing position

Saves space and speeds file retrieval

Which advantage is associated with open-shelf filing? -Impermeable to fire destruction -Saves space and speeds file retrieval -Provides additional counter space for reviewing files -Available in a variety of models in different colors with assorted features

electronic spreadsheet

Which application or software program is used to organize numeric data in a table? -graphics -word processing -practice management -electronic spreadsheet

placing an inbox and outbox on the desk

Which assists the staff in submitting materials to the administrative assistant? -placing an inbox and outbox on the desk -keeping the business office clock out of view -installing small compartmental areas above the desk -keeping materials that require attention in the work zone

a theory that refers to the perception of underlying causes for life events

Which best defines locus of control? -five basic levels of needs that motivate behavior -gestures and body movements that denote a feeling -a form of therapy that encourages listening to patients -a theory that refers to the perception of underlying causes for life events

an experienced administrative assistant with a dental background

Which candidate is best qualified to manage the business office? -a recent graduate of a prestigious business program -an applicant with extensive retail management experience -an experienced administrative assistant with a dental background -a chairside dental assistant who has worked many years for the dentist

Personnel policy

Which component of the procedural manual reduces staff conflict? -personnel policy -clinical procedures -infection-control policy -office communications

indemnity

Which dental insurance allows the patient to see any dentist who agrees to accept the plan? -indemnity -network dental plan -preferred provider organization -dental health managed organizations

dental public health

Which dental specialty is dedicated to preventing dental disease? -endodontics -dental public health -dentofacial orthopedics -oral and maxillofacial pathology

determine the needs of the dental practice

Which describes the first step in choosing a software program? -establish how security is managed -select a reputable and supportive vendor -determine the needs of the dental practice -identify the type of backup system available

broken appointment policy

Which element of the office policy pertains to appointment control? -broken appointment policy -detailed description of acceptable payment plans -dentist's name, address, phone number, and email address -dentist's attitude toward dentistry and obligation to the patient

finishing the current project before beginning a new project

Which eliminates time-consuming disorganization? -learning to say "no" -developing short- and long-term goals -using an answering machine or voicemail -finishing the current project before beginning a new project

document holder

Which ergonomic device relieves neck strain? screen filler document holder track ball mouse well-padded chair seat

bonus pay

Which exemplifies remuneration? -bonus pay -verbal praise -a harmonious relationship -confidence in another person's skills

state government

Which governing authority establishes the dental practice act? -state government -county government -federal government -municipal government

Where do you see yourself in 5 years?

Which interview question conforms to the guidelines of the U.S. Department of Labor? -Is your spouse from this area? -Where do you see yourself in 5 years? -Can you provide three credit references? -Where and when did you graduate from high school?

inspecting

Which is the first step in preparing materials for filing? -Coding -Sorting -Indexing -Inspecting

self-actualization

Which is the highest level of Maslow's hierarchy of needs? -social needs -esteem needs -self-actualization -physiological needs

newsletter

Which marketing device functions internally and externally? -newsletter -radio advertisements -enthusiastic attitude of staff members -seizing opportunities when scheduling patient appointments

dentist

Which member of the dental team is responsible for assigning procedural duties? -dentist -dental hygienist -dental assistant -administrative assistant

administrative assistant

Which member of the dental team is usually responsible for installing and maintaining the information system? -dentist -dental assistant -dental hygienist -administrative assistant

specialized lighting

Which modification reduces the effects of seasonal affective disorder? -access ramps -wide hallways -laminate flooring -specialized lighting

-produce a profit

Which objective pertains to the business of a dental practice? -produce a profit -promote prevention -provide oral health education -participate in professional activites

bright and cheerful

Which office decor is recommended for the reception room? -sleek and cool -bright and cheerful -eclectic and artistic -stark and understated

appointment book

Which office supply is considered optional in a computerized dental practice? -ink cartridges -pens and pencils -appointment book -letterhead and envelopes

laser

Which printer is also knows as an "intelligent printer"? -3D -laser -inkjet -solid ink

reception room

Which room is the gateway to the dental office? -business office -reception room -treatment room -dental laboratory

"I'll find someone who can help you"

Which statement creates the best verbal image? -"It's not my fault" -"That's not my job" -"I don't deal with that type of record" -"I'll find someone who can help you"

Color-coded labels

Which storage supply guards against misplaced records? -File guides -File folders -Ring binders -Color-coded labels

Dentist

Which team member is primarily responsible for patient diagnosis and treatment? -dentist -dental assistant -dental hygienist -dental laboratory technician

ergonomics

Which term defines the study of the relationship between people and their work environments? -epistemics -etymology -entomology -ergonomics

accreditation

Which term describes the process of evaluation for an educational program? -licensure -certification -accreditation -credentialing

administrative assistant

Which title is recommended for the person who oversees the business activities of the dental office? -secretary -receptionist -business assistant -administrative assistant

set of standards derived from aspired to acceptable behaviors

A code of ethics is a: -theory of how knowledge can be acquired -political philosophy regarding the enforcement of legal codes -set of standards derived from aspired to acceptable behaviors -method of measuring and maintaining professional competence

lack of recognition

A common complaint of dental staff members is: -lack of recognition -unfair compensation -withheld responsibility -prejudice and discrimination

performs the required job well

A competent leader: -performs the required job well -is interested, expressive, and sincere -believes he or she can do the job well -is bold, enterprising, and hostile

fraud

A deception that is deliberately practiced to secure unfair or unlawful gain is: -fraud -defamation -negligence -malpractice

owns the building and equipment of a dental practice

A dental management company: -owns the building and equipment of a dental practice -supervises the clinical component of a dental practice -dictates the modes of service delivery provided by a dental practice -establishes the mission statement and philosophy of a dental practice

before the office acquires new technologies

A feasibility study is best conducted: -after the office acquires new technologies - before the office acquires new technologies -at the time new office technologies are acquired -when concerns or problems arise with dated technologies

excessive red tape with little feedback

A process culture in the dental practice is associated with: - fear and distrust - little or no input from the staff - complacence and creative stagnation - excessive red tape with little feedback

which documents should be transferred or destroyed

A retention schedule helps determine: -The order in which records are to be placed in a file -In which directory an electronic file should be kept -Which documents should be transferred or destroyed -The name of the individual who removed a record from a file

software

A series of instructions that tells a computer what to do and how to do it is: -data -an app -software -hardware

hardware

A tablet is an example of which information system component? -data -software -hardware -procedures

chronological

A tickler file is which type of filing system? -Alphabetical -Numerical -Geographical -Chronological

fractured teeth

Abuse is associated with which clinical sign? -worn teeth -fractured teeth -discolored teeth -supernumary teeth