Dealing with Confidential Information
Which of the following are permissible to discuss with a customer?
1. An internet article reviewing the latest JUKE 2. A press release about the new Altima
If a dealer Principal learns a manager has revealed the details from a dealer advisory board meeting to a competitor's dealership, what is the appropriate response?
Immediately inform Nissan of the breach in confidentiality
What is the confidentiality policy regarding terminated dealership personnel?
They cannot reveal proprietary information unless and until it has been made public
A sales manager learns of the new specifications for the latest TITAN. How does she know if it is permissible to tell a customer about them?
1. If Nissan gives written permission to discuss the information. 2. If the information has been made public.
When is it appropriate to discuss an upcoming national sales promotion with a customer?
After the promotion has been publicly introduced
The Nissan confidentiality policy applies to ______.
All dealership personnel
A service manager would like to send out e-mails to his customers regarding an upcoming national service promotion. When is he allowed to announce the promotion?
At the same time Nissan announces the promotion
