DECA practice test #1

When participating in a project- status meeting, it is important for a participant to... A. Be prepared to provide an update B. monopolize the conversation C. provide information about new company policies D. take notes for the group

A. Be prepared to provide an update

Which of the following is a situation in which horizontal conflict may occur among channel members: A. Scrambled merchandising B. chargebacks C. direct selling D. franchisor restrictions of franchisees

A. Scrambled merchandising

Sasha has just received a fax order from a customer. The customer has requested six of each of a certain product, but has no indication the desired color. What can Sasha do to make sure that the customer receives the desired product? A. contact the customer and ask him/her what color she/ he wants B. select the color based on the most available one in stock C. Have the warehouse staff ship one in each color D. e- mail the customer to advise that him/ her order was incomplete

A. contact the customer and ask him/her what color she/ he wants

It is often best for a business to use an exclusive distribution pattern when it... A. needs to maintain tight control over a product B. prefer to have its intermediaries promote the products C. chooses to illuminate intermediaries D. wants the product to be available in all possible locations

A. needs to maintain tight control over a product

Effective note- taking involves summarizing key concepts in ways that... A. reflect propor punctuation and grammar B. are meaningful to the note- taker C. make sense to the speaker D. include personal opinion and bias

B. are meaningful to the note- taker

A primary reason that businesses expand their operation in foreign countries is to... A. eliminate tax obligations B. increase revenues C. condense their market shares D. promote environmental issues

B. increase revenues

Which of the following is a legal factor that may effects the business environment... A. market trends B. wage regulations C. international tensions D. interest rates

B. wage regulations

What should the first section of an executive summary contain? A. letter of authorization B. recommended course of action C. A statement of the report's purpose D. acknowledgment of the report's sponsors

C. A statement of the report's purpose

Slotting allowances are an ethical issue that businesses must consider because these types of fees can... A. increase customer's choice B. encourage high tariffs C. Discourage innovation D. decrease channel reliability

C. Discourage innovation

One way to demonstrate active listening is by... A. focusing your attention on distractions B. interrupting the speaker to ask questions C. Taking steps to minimize barriers (phone calls, music) D. concentrations only on the parts you want to hear

C. Taking steps to minimize barriers (phone calls, music)

A jurisdiction's judicial system strives to treat all parties fairly by... A. developing contracts B. implementing flexible laws C. interrogating witnesses D. following legal procedure

D. Following legal procedure

Chadwell's Toy Palace is planning a "buy one, get one free" sale for some popular toys. What will the store need to do to ensure that there are enough products available to meet the changing demand? A. send copies of the promotional literature to the store's vendors B. higher additional warhorse staff for the duration of the sale C. change the distribution strategy from selective to intensive D. Purchase higher quantities of the sale items in a timely manner

D. Purchase higher quantities of the sale items in a timely manner

The primary advantage to business using electronic data interchange (EDI) systems in the channel management function is that the systems... A. ensure that product quality standards are achieved B. pride buyers with a greater selection of goods and services C. allow sellers to track the transportation route of orders D. Streamline communication between buyers and sellers

D. Streamline communication between buyers and sellers

What component is important to include in all types of inquiry letters? A. attention- getting title B. personal qualifications C. project specifications D. contact information

D. contact information

What type of software program allows a business employee and a customer to communicate real time from a computer by typing text? A. Call tracking B. database C. procurement D. instant messaging

D. instant messaging

An important aspect of fulfilling a company's brand promise is to... A. develop different trade characters for different market segments B. change companies slogan on a regular basis C. establish different policies for different types of customers D. use touch points to create positive customer experience

D. use touch points to create positive customer experience