Domain 3: Hardware 206 question review

Which of the following virtual printing options allows you to convert a Word document into a .jpg file? a.Print to Image b.Print to File c.Print to PDF d.Print to XPS

a.Print to Image

You have been asked to implement a RAID 5 solution for an engineer's desktop workstation. What is the minimum number of hard disks that can be used to configure RAID 5? a.2 b.3 c.4 d.5 e.6

b.3

A technician must press a cable connector's retaining tab to remove a faulty fiber optic network cable. Which of the following connectors does the cable use? a.RJ45 b.LC c.RJ11 d.ST

b.LC

a.Type-A

What type of USB 3.0 connector is shown here? a.Type-A b.Micro-B c.Type-B

You are a PC technician for a national computer retailer. A business customer asks you to build three custom computers to be used by employees at a branch office: CAD / CAM design workstation Home theater PC Virtualization workstation Drag and drop each PC hardware configuration on the left to the most appropriate workstation type on the right. Drag HDMI output Compact form factor 5.1 channel surround sound adapter TV tuner adapter 2 GB GDDR5 PCIe video adapter 16 GB PC3-21300 DDR4 ECC RAM 1 TB SATA HD 32 GB PC4-21300 DDR4 RAM 4 TB SATA HD Integrated video adapter Drop 1.CAD / CAM design workstation 2.Virtualization workstation 3.Home theater PC

1. 2 GB GDDR5 PCIe video adapter 16 GB PC3-21300 DDR4 ECC RAM 1 TB SATA HD 2. 32 GB PC4-21300 DDR4 RAM 4 TB SATA HD Integrated video adapter 3. HDMI output Compact form factor 5.1 channel surround sound adapter TV tuner adapter

Match each storage device type on the left with its description and benefits on the right. Drag Hard disk drive (HDD) Solid state drive (SSD) Optical disc Drop 1.A thick magnetic disk made of aluminum platters. Uses read/write heads to access data stored on the platters. 2.A flash device and storage capacity similar to a small hard drive. 3.Uses lasers to read and write information stored in the form of pits in their reflective coating. 4.Providesup to several terabytes in storage capacity, and cost per megabyte is very low. 5.Faster than other devices. No moving parts. Lasts longer than other storage devices. 6.Ideal for music and video. Portable and cheap with a long shelf life.

1.Hard disk drive (HDD) 2.Solid state drive (SSD) 3.Optical disc 4.Hard disk drive (HDD) 5.Solid state drive (SSD) 6.Optical disc

You are a PC technician for a national computer retailer. A customer asks you to build three custom computers for him to use at his home office. He requests a gaming PC, a home office server, and a thick client workstation. Drag and drop each PC hardware configuration on the left to the most appropriate workstation type on the right. Drag 1000 W power supply 1 TB SATA HD Dual SLI 6 GB PCIe video adapters 5.1 channel surround sound adapter Liquid CPU cooler 2 TB RAID 5 disk array 600 W power supply No audio adapter Integrated video adapter 400 W power supply 500 GB SATA HD 512 MB PCIe video adapter Basic desktop applications installed Drop 1.Home office server 2.Gaming PC 3.Thick client workstation

1. 2 TB RAID 5 disk array 600 W power supply No audio adapter Integrated video adapter 2. 1000 W power supply 1 TB SATA HD Dual SLI 6 GB PCIe video adapters 5.1 channel surround sound adapter Liquid CPU cooler 3. 400 W power supply 500 GB SATA HD 512 MB PCIe video adapter Basic desktop applications installed

You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role. Drag and drop the most appropriate list of components on the left to the system type on the right that needs the component to function fully. (One list of components will not be the most appropriate for any listed system.) Drag AMD 12-core 4 GHz CPU 4 TB SATA HD 32 GB DDR4 RAM Hardware-assisted virtualization Intel Celeron dual-core 2.7 GHz CPU 500 GB SATA HD 2 GB DDR3 RAM Few or no applications installed Intel Core i7 six-core 3.4 GHz CPU 2 TB SSD SATA HD 16 GB DDR4 RAM High-end audio adapter with speaker system High-end video adapter with dual displays 2 TB RAID 5-disk array 600W power supply No audio adapter Integrated video adapter 1000W power supply 1 TB SATA HD Dual SLI 6GB PCIe video adapters 5.1 channel surround sound adapter Liquid CPU cooler HDMI output Compact form factor 5.1 channel surround sound adapter TV tuner adapter 2 GB GDDR5 PCIe video adapter 16 GB PC3-10600 DDR3 ECC RAM 1 TB SATA HD Drop 1.Home office server 2.Gaming PC 3.Home theater PC 4.Virtualization workstation 5.Thin client workstation 6.Audio/video editing workstation

1. 2 TB RAID 5-disk array 600W power supply No audio adapter Integrated video adapter 2. 1000W power supply 1 TB SATA HD Dual SLI 6GB PCIe video adapters 5.1 channel surround sound adapter Liquid CPU cooler 3. HDMI output Compact form factor 5.1 channel surround sound adapter TV tuner adapter 4. AMD 12-core 4 GHz CPU 4 TB SATA HD 32 GB DDR4 RAM Hardware-assisted virtualization 5. Intel Celeron dual-core 2.7 GHz CPU 500 GB SATA HD 2 GB DDR3 RAM Few or no applications installed 6. Intel Core i7 six-core 3.4 GHz CPU 2 TB SSD SATA HD 16 GB DDR4 RAM High-end audio adapter with speaker system High-end video adapter with dual displays

You own a custom PC retail store. A small business client asks you to build three workstations for her organization: *Virtualization workstation *Video editing workstation *Thin client PC Drag and drop each PC hardware configuration on the left to the most appropriate workstation type on the right. Drag AMD 12-core 4 GHZ CPU 4 TB SATA HD 32 GB DDR4 RAM Hardware-assisted virtualization (HAV) Intel Core i7 six-core 3.4 GHz CPU 1 TB SSD SATA HD 16 GB DDR4 RAM Video capture card Intel Celeron dual-core 2.7GHz CPU 320 GB SATA HD 2 GB DDR3 RAM Few or no applications installed Drop 1.Thin client PC 2.Video editing workstation 3.Virtualization Workstation

1. Intel Celeron dual-core 2.7GHz CPU 320 GB SATA HD 2 GB DDR3 RAM Few or no applications installed 2. Intel Core i7 six-core 3.4 GHz CPU 1 TB SSD SATA HD 16 GB DDR4 RAM Video capture card 3. AMD 12-core 4 GHZ CPU 4 TB SATA HD 32 GB DDR4 RAM Hardware-assisted virtualization (HAV)

Match the cooling system types on the left with the appropriate characteristics and uses on the right. Each cooling system type can be used once, more than once, or not at all. Drag Active heat sink Passive heat sink Liquid cooling Power supply Drop 1.Used for cooling high-end video cards 2.Used for cooling high-end gaming computers 3.Has a fan attached to the heat sink 4.Used for cooling CPUs 5.Exhausts hot air out of the back of the case 6.Used for cooling memory modules

1.Active heat sink 2.Liquid cooling 3.Active heat sink 4.Active heat sink 5.Power supply 6.Passive heat sink 7.Liquid cooling 8.Passive heat sink

Match the peripheral devices on the left with the descriptions or examples on the right. Each peripheral device may be used once, more than once, or not at all. Drag Smart card reader Biometric scanner Digitizer Barcode reader Drop 1.Used to scan hardware that contains an embedded microchip for authentication. 2.Used to capture some type of analog signal and convert it into digital data. 3.Can be a stand-alone device or integrated with other peripherals, such as a keyboard. 4.Used to scan users' unique physical features and use them to verify their identity. 5.Graphics tablets mostly used by graphic artists to capture hand-drawn images. 6.Fingerprint scanner. 7.Most commonly used in retail environments at checkout stands.

1.Smart card reader 2.Digitizer 3.Smart card reader 4.Biometric scanner 5.Digitizer 6.Biometric scanner 7.Barcode reader

top right 8 port/large square

Consider the connectors highlighted on the motherboard diagram below. Select the CPU socket and CPU power connector. (Select TWO).

4 Left ports( red, blue,blue,blue)

Consider the connectors highlighted on the motherboard diagram below. Select the USB connectors. (Select ONE).

first slot/white second slot /blue fifth slot/ blue sixth slot/ white

Consider the expansion and memory slots highlighted on the motherboard diagram below. Select the PCI, PCIe x16, and PCIe x1 slots. (Select FOUR).

a.HDMI b.Thunderbolt c.IEEE 1394 d.USB e.VGA f.DVI g.RJ45 h.RJ11 i.Fiber S/PDIF j.Audio Jack

Consider the external ports for a typical PC system (pictured below). Drag the port type on the left to the letter on the right that best identifies it. (Each type can be used once.) Drag IEEE 1394 DVI RJ45 USB HDMI RJ11 Fiber S/PDIF Thunderbolt Audio Jack VGA

a.HDTV b.Headphones c.Video camera d.Analog monitor e.Digital monitor (without audio) f.Network adapter g.External storage device h.Dial-up modem

Drag the letter on the left to the peripheral device on the right that would most likely use the connector type. Drop External storage device Analog monitor Video camera HDTV Dial-up modem Digital monitor (without audio) Network adapter Headphones

c.eSATA

Joseph has started using virtual machines (VMs) to help his software development process. As the number of VMs has increased, Joseph has noticed that his hard drive is almost full. He would like you to buy and connect an external hard drive where additional VMs can be stored. When the drive arrives, you find it has the type of connector shown in image 1. Which type of connector is on the external hard drive? a.SATA b.SCSI c.eSATA d.VHDC SCSI

a.Mini-ITX Tower b.Micro-ATX Slim Tower c.Micro-ATX Tower d.ATX Mid-Tower e.ATX Full-Tower

Use the above diagram to match the case type labels on the left with their corresponding cases, identified by letters on the right. Drag Micro-ATX Tower Mini-ITX Tower ATX Full-Tower Micro-ATX Slim Tower ATX Mid-Tower

a.Crossover cable configuration used to connect computers directly to one another for networking.

While sorting through a box of cables in your storage room, you find one that matches the configuration shown in the image. Which of the following BEST describes the type of cable configuration and the purpose for which it would be used? a.Crossover cable configuration used to connect computers directly to one another for networking. b.Rollover cable configuration used to connect computers to routers for console management. c.Patch (or straight-though) cable configuration used to connect computers to network devices, such as switches and hubs. d.RJ11 configuration used to connect wireless routers to phone line connections.

Which of the following allows a computer to communicate with a printer? a.Print driver b.Print spooler c.Print queue d.Printer port

a.Print driver

c.Replace the power supply because it is failing.

You are servicing a client's computer that has been randomly restarting. You decide to test the power supply using a multimeter. You connect the positive lead to the yellow wire on one of the Molex connectors. Which of the following BEST describes the action you should take based on the multimeter reading shown below? a.Switch the voltage selector on the back of the power supply to 230 volts AC. b.Continue using the power supply until the voltage on the yellow wire drops to less than 9 volts. c.Replace the power supply because it is failing. d.Keep using the power supply, but stop using that particular Molex connector.

d.DisplayPort cable

You have purchased a new LED monitor for your computer. On the back of the monitor, you see the following port (pictured below). Which type of cable should you use to connect the monitor to your computer? a.HDMI cable b.DVI cable c.VGA cable d.DisplayPort cable

Which of the following drive configurations uses striping with parity for fault tolerance? a.RAID 10 b.RAID 0 c.RAID 1 d.RAID 5

d.RAID 5

You have been tasked with designing a workstation that will run VMware Workstation virtualization software. A software engineer will use it to run virtual machines for application development and testing. Which of the following criteria should MOST likely be included in your design for this system? (Select TWO). a.64-bit processor with eight cores b.RAM configured to run in quad-channel mode c.Video card with HDMI output d.RAID 5 disk array e.HTPC form factor

a.64-bit processor with eight cores b.RAM configured to run in quad-channel mode

You are a high school student learning about computers and how to build them. As a class project, you have built a new computer. You power on your computer and begin to configure the system. After a short while, you notice smoke coming from the PC, and shortly after that, the computer stops working. After removing the computer case, you see that the CPU and surrounding areas are burnt and very hot. You realize that the costly mistake you made was not using a heat sink. When rebuilding your computer, which of the following cooling systems would MOST efficiently remove heat from the CPU? a.Active heat sink, thermal paste, liquid pipes, and fan b.Heat sink, thermal paste, and fan c.Passive heat sink d.Passive heat sink, thermal paste, liquid pipes, and fan d.Passive heat sink with thermal paste

a.Active heat sink, thermal paste, liquid pipes, and fan

Joe is working on a design team that uses a computer-aided design (CAD) system. Joe has been complaining that it takes too long to perform tasks such as panning, rotating, and zooming. You have been asked to look at Joe's computer and to make any changes required to increase Joe's productivity. Which of the following changes would BEST meet Joe's needs? a.Add a very high-end video board. b.Add a second high-capacity hard drive to Joe's computer. c.Configure Joe's workstation with dual monitors. d.Increase the memory for the onboard video embedded in the motherboard.

a.Add a very high-end video board.

You are in the process of purchasing several new Windows-based computers to replace broken or outdated computers. You have heard that solid state drives (SSDs) can significantly increase the overall performance of the system. Which of the following BEST describes the features of solid state drives (SSDs) compared to hard disk drives (HDDs)? (Select TWO). a.An SSD opens files faster than an HDD. b.An SSD uses flash technology to store data. c.An SDD has the best Mean Time Before Failure (MTBF). d.An SSD stores a large amount of storage cheaply. e.An SSD can be adversely affected by magnetism. f.SSD spindles spin at a faster rate than HDD.

a.An SSD opens files faster than an HDD. b.An SSD uses flash technology to store data.

Which of the following are true regarding a dual-channel memory bandwidth configuration? (Select TWO). a.Bandwidth is increased by 5-15%. b.Bandwidth is doubled. c.Only DDR2 memory is supported. d.The memory controller must support dual-channels.

a.Bandwidth is increased by 5-15%. d.The memory controller must support dual-channels.

You want to upgrade all memory in your system with the fastest memory available. Which of the following should you choose? a.Choose the type of memory that is supported by your motherboard. b.DDR2 c.DDR4 d.DDR3

a.Choose the type of memory that is supported by your motherboard.

A technician is replacing a cable modem. The cable from the cable company has an inner solid wire conductor and an outer mesh conductor separated by PVC plastic insulation. Which of the following network cable types is being used? a.Coaxial cable b.Straight-through cable c.Twisted pair cable d.Fiber optic cable

a.Coaxial cable

You work as the IT administrator for a small news station. Jill, an employee in building 2, works in the audio/video editing department and would like to increase her productivity. For example, she would like to be able to run multiple programs simultaneously and be able to compare video clips side-by-side. Which of the following configuration changes would provide the BEST solution for Jill? a.Configure Jill's computer to have dual monitors. b.Provide Jill with a second computer. c.Grant Jill access to a remote workstation. d.Configure Jill's computer with a higher resolution.

a.Configure Jill's computer to have dual monitors.

You want to configure your computer so that a password is required before the operating system will load. What should you do? a.Configure a user password in the BIOS/UEFI. b.Require complex passwords in the local security policy. c.Configure chassis instruction detection. d.Configure an administrator password in the BIOS/UEFI.

a.Configure a user password in the BIOS/UEFI.

Which of the following tools is specifically designed to test the DC voltage on a hard disk drive power connector? a.Power supply tester b.Multimeter c.Loopback plug d.Cable tester

a.Power supply tester

Which of the following BEST describes a key feature of the DisplayPort interface used for connecting video monitors to computers? a.DisplayPort can send both video and audio signals over the same cable. b.DisplayPort is electrically equivalent to DVI and HDMI. c.DisplayPort carries both analog and digital signals. d.DisplayPort utilizes the same connectors as HDMI.

a.DisplayPort can send both video and audio signals over the same cable.

The PCI sound card in your computer has stopped working. You decide to use the motherboard's integrated sound until you can replace the PCI sound card. After removing the PCI sound card and powering on the computer, you have no sound ,and the built-in sound card does not show up in Device Manager. To solve this issue, which of the following is the BEST action to try first? a.Edit the CMOS settings and enable the onboard sound. b.Update the drivers for the device. c.Update the necessary audio codecs. d.Enable the sound card in Device Manager.

a.Edit the CMOS settings and enable the onboard sound.

Which of the following are benefits UEFI provides that BIOS does not? (Select three.) a.Faster startup times. b.Allows individual bytes to be erased and reprogrammed. c.Supports 64-bit firmware device drivers. d.Provides non-volatile storage of system startup information. e.Supports drives larger than 2.2 TB. f.Does not need to be flashed as frequently.

a.Faster startup times. c.Supports 64-bit firmware device drivers. e.Supports drives larger than 2.2 TB.

A technician works in a factory where there is a significant amount of EMI (electromagnetic interference) emissions. Due to this EMI, several of the computers that control the factory's manufacturing machines are unable to communicate with the network. Which of the following network cabling options would be the BEST for reestablishing network communications? a.Fiber optic b.Cat 7 c.Coaxial d.Cat 5e

a.Fiber optic

What is a major benefit STP provides that UTP does not? a.Greater resistance to interference b.Safer for installations in overhead ceiling spaces c.Ability to install longer cable lengths d.Lower cost

a.Greater resistance to interference

Which of the following terms describes a PC card that you can insert and remove without rebooting the computer? a.Hot swappable b.AT attachment c.Plug-and-play d.Hot play

a.Hot swappable

You are an IT professional that works with home users. One of your customers works from home and uses multiple Windows computers as well as an Apple Mac computer. Your customer wants to be able to switch between his computers without changing the keyboard and monitor currently in use. Which of the following devices would BEST facilitate sharing his monitor and other input devices with all of his computers? a.KVM switch b.HDMI splitter c.VGA splitter d.USB multi-port hub

a.KVM switch

You are configuring a new system, and you want to use a RAID 0 array for the operating system using SATA disks and the RAID functionality built into the motherboard. Which of the following BEST describes the action you will take as part of the configuration? a.Load the RAID drivers during operating system installation. b.Set the disk mode to AHCI in the BIOS. c.In the BIOS, set the disk mode to IDE. d.Set master/slave jumpers on the hard drives.

a.Load the RAID drivers during operating system installation.

You have just upgraded the CPU on your computer. You consulted the motherboard documentation to make sure the CPU is compatible with the motherboard. However, when you turned the system on, it locks up shortly after startup. While troubleshooting this issue, which of the following are the BEST steps to try first? (Select TWO). a.Look for something that could be causing the new CPU to overheat. b.Test the power supply using a multimeter. c.Make sure the power cord is plugged in and the power supply switch is in the On position. d.Make sure the CPU is seated properly, oriented properly, and locked into the socket. e.Replace the CMOS battery.

a.Look for something that could be causing the new CPU to overheat. d.Make sure the CPU is seated properly, oriented properly, and locked into the socket.

You have just finished upgrading the 250 W power supply in your desktop computer to a 450 W power supply. Now the BIOS doesn't recognize one of the hard disk drives in the system during POST. Which of the following troubleshooting steps is the BEST to try first? a.Make sure that the hard disk is connected to the power supply. b.Manually enter the hard disk parameters in the BIOS. c.Use the switch on the power supply to switch from 110 volts to 220 volts. d.Replace the power supply. e.Reconfigure the hard disk to use the higher-wattage power supply using jumpers on the drive.

a.Make sure that the hard disk is connected to the power supply.

Which printer permission would you assign to a user so that she can pause the printer? a.Manage this printer b.Pause printers c.Manage documents d.Print

a.Manage this printer

A sales person requires that a large number of document, data, presentation, image, and video files be accessible on their personal mobile device when making sales pitches to new customers. A cloud solution is not feasible, since cellular and internet connections are not always guaranteed at a customer site. Which of the following accessories would a technician suggest to BEST meet the sales person's requirements? a.Micro SD Card b.Docking station c.Credit card reader d.Wireless hotspot

a.Micro SD Card

Which of the following motherboard form factors BEST allows for low-consumption power supplies? a.Mini-ITX b.microATX c.NLX d.EATX

a.Mini-ITX

Which of the following refers to placing two processors on a single processor chip or die? a.Multi-core b.Multi-processor c.Hyper-threading d.Multi-threading

a.Multi-core

You have a DVD-ROM disc with no label, and you want to know if it has any important files on it. You insert the DVD-ROM into your optical media drive, then you double-click the drive letter for the optical drive to see the contents of the disc. If the DVD-ROM is not a valid disc, which error message will you see? a.No Media b.Unreadable c.Foreign d.Missing

a.No Media

A technician connects two network switches using a twisted pair cable. Neither switch supports auto-uplinking. Which of the following identifies the TIA wiring standard required on each end of the cable? a.One end must be T568A, and the other must be T568B. b.Both ends must only be T568A. c.Both ends must only be T568B.

a.One end must be T568A, and the other must be T568B.

Which of the following is an error detection technique that can detect errors with only one bit? a.Parity b.ECC c.EDO d.Non-parity

a.Parity

Which of the following accurately describes case fans? (Select TWO). a.Pull cool air from the front and blow hot air out the back. b.To reduce dust and debris, they should all exhaust hot air. c.Only necessary on high-end gaming systems. d.Do not have a specific design for moving air. e.Create a pressurized system inside the case.

a.Pull cool air from the front and blow hot air out the back. e.Create a pressurized system inside the case.

You are in the process of building a new computer. You would like to configure your computer to use Crossfire to improve performance when playing your favorite game. Which of the following will be part of the configuration process? a.Purchase two identical video cards. b.Purchase a video card that supports HDCP. c.Purchase a video card that supports the HDMI standards. d.Purchase a video card that supports the DVI standards.

a.Purchase two identical video cards.

You are purchasing a PC system that will be used as a file and print server in a small business. Which of the following hardware selection criteria is the MOST important for this system? (Select TWO). a.RAID 1+0 array b.64-bit multi-core processor c.RAID 0 array d.HDMI output e.High-end video adapter with GPU

a.RAID 1+0 array b.64-bit multi-core processor

You have a computer system with a dual-core processor. You would like to upgrade to a quad-core processor, but you don't want to replace the motherboard. Which of the following steps SHOULD you perform first? a.Read the motherboard documentation to identify which processors are supported. b.Replace the VRM. c.Edit the BIOS to allow quad-core CPUs. d.Configure jumpers on the motherboard to allow four CPU cores. e.Install the processor.

a.Read the motherboard documentation to identify which processors are supported.

You work for a company based in Phoenix, Arizona, which is a very hot and dry area. Several people in the research department have reported that even though their files are printing to their laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text. Which of the following would MOST likely fix this type of ghosting image? a.Replace the imaging drum, as it is probably at end of life. b.Use a heavier weight paper to avoid paper shift. c.Remove the toner container and gently shake it to loosen clumped image toner. d.Vacuum the fuser assembly to clean off excessive ink toner.

a.Replace the imaging drum, as it is probably at end of life.

You have just installed a maintenance kit in your laser printer. Which of the following is the BEST next step to perform? a.Reset the page count. b.Reinstall the print drivers. c.Check the gap between the print head and the paper. d.Use the automatic cleaning feature.

a.Reset the page count.

You work at a computer repair store. You just upgraded the processor (CPU) in a customer's Windows-based computer. The customer purchased the latest AMD Phenom II processor, and you installed it in the computer. When you power the computer on, you only see a blank screen. Which of the following is MOST likely causing the computer displaying a blank screen? (Select TWO). a.The CPU is not supported by the BIOS. b.The CPU is bad. c.Someone unplugged the computer without performing a proper shutdown first. d.The power connector for the fan was not connected to the motherboard. e.The heat sink and fan were not installed correctly.

a.The CPU is not supported by the BIOS. b.The CPU is bad.

You have just finished replacing the motherboard in your friend Ethan's computer with the same type of motherboard it originally had. You tested the motherboard by powering it on and verifying that the operating system started, and his applications were working. Now Ethan is complaining that his computer no longer recognizes his external hard drive. Which of the following is MOST likely causing the external hard drive not to function? a.The USB front panel connector was not properly connected. b.Ethan's hard drive has failed. c.The replacement motherboard does not support external hard drives. d.The computer's power supply was not connected properly.

a.The USB front panel connector was not properly connected.

The marketing department has hired a new employee. Prior to the new employee's first day at work, you have set up and configured a new laptop computer. The computer and all of the peripherals were purchased from the same vendor. After the new employee begins work, you receive a phone call stating that the wireless mouse is not working. Which of the following is the MOST likely reason the mouse isn't working? a.The USB mouse receiver is not plugged into the computer. b.The USB mouse driver is too old for the current mouse. c.The USB mouse is malfunctioning. d.The USB mouse is not a wireless mouse and needs to be plugged into the computer.

a.The USB mouse receiver is not plugged into the computer.

You have been using the same computer for several years. To extend its service life, you decide to upgrade the processor. You check the motherboard documentation and purchase the fastest processor supported by the motherboard. However, when you start the computer, it beeps regularly, nothing is displayed on the screen, and it doesn't start. While troubleshooting this computer, which of the following would be BEST to try first? a.Update the UEFI firmware. b.Press F8 while booting the computer. c.Return the CPU for a new one. d.Upgrade the motherboard.

a.Update the UEFI firmware.

A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an Ethernet port. The wireless network has failed, and the replacement part will take two days to arrive. Which of the following solutions will connect the laptop to the company's wired network? a.Use a USB-to-RJ45 dongle and connect to a wall jack with an Ethernet cable. b.Use a USB-to-Wi-Fi dongle to replace the laptop's internal wireless NIC. c.Enable a Bluetooth connection between the laptop and a computer that is connected to the network. d.Transfer files using an external USB flash drive and then move the flash drive to a computer that is connected to the network.

a.Use a USB-to-RJ45 dongle and connect to a wall jack with an Ethernet cable.

While changing the toner cartridge in your laser printer, you accidently spill toner in and around the printer. Which of the following is the BEST method for cleaning up the spilled toner? a.Use an anti-static micro-filtering vacuum. b.Scoop up large portions and then use a static cloth to wipe up the remaining toner. c.Use a household vacuum. d.Wipe up most of the toner using a warm, wet cloth, and then vacuum.

a.Use an anti-static micro-filtering vacuum.

You are trying to troubleshoot a desktop power supply issue using a voltmeter. Which of the following options are the MOST common voltages produced by the power supply? (Select TWO). a.+/- 10 v b.+/- 12 v c.+/- 120 v d.+/- 110 v e.+/- 5 v

b.+/- 12 v e.+/- 5 v

You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the BEST way to remove the excess toner? a.Use an anti-static vacuum. b.Blow it out with compressed air. c.Sweep it out with a small broom. d.Wipe it out with a wet, soapy rag using a mild detergent.

a.Use an anti-static vacuum.

A user has called to complain that her computer won't boot. It stops on the system startup screen right after the memory has been tested and displays a 301 keyboard error. Which of the following troubleshooting steps is the BEST to try first? a.Verify that no keys are being pressed down during POST. b.Verify that the latest UEFI firmware updates have been applied. c.Download and install the latest keyboard driver from the manufacturer's website. d.Install a new keyboard on the computer. e.Check your keyboard settings in Control Panel. f.Have the user remove all memory modules and replace them one at a time until the error reoccurs.

a.Verify that no keys are being pressed down during POST.

A customer has brought a computer in to be repaired. He said he thinks that the sound card has stopped working because no audio is produced when music, video, or DVDs are played. Which troubleshooting step should you take first? (Select TWO.) a.Verify that the volume isn't muted. b.Replace the sound card with a known good spare. c.Verify that speakers are plugged into the correct jack and are powered on. d.Download and install the latest sound card drivers. e.Verify that no IRQ or I/O port address conflicts exist between the card and other devices in the system.

a.Verify that the volume isn't muted. c.Verify that speakers are plugged into the correct jack and are powered on.

You have a Windows system with two SATA hard drives, one used for the operating system and the other used for storing data. You have traced recent problems to a fault in the system motherboard. You replaced the motherboard and reconnected all the hardware. When you started the computer, the system showed the startup information screen, but then returned an error that an operating system could not be found. What should you do? (Select TWO. Each option is part of the complete solution.) a.Verify the operating system SATA drive is configured as the boot drive in the UEFI configuration. b.Change the boot order in the UEFI configuration. c.Boot into Safe Mode and import the disks in Disk Management. d.Boot into the recovery console and run the bootrec /rebuildbcd command. e.Press F6 during startup and load the SATA drivers.

a.Verify the operating system SATA drive is configured as the boot drive in the UEFI configuration. b.Change the boot order in the UEFI configuration.

You have just purchased a new home and want to purchase a home theater computer system. Which of the following hardware selection criteria are the MOST important for this system? (Select TWO). a.Video card with HDMI output b.HTPC form factor c.64-bit processor with 12 cores d.RAID 5 disk array e.RAM configured to run in quad-channel mode

a.Video card with HDMI output b.HTPC form factor

A few of your employees have complained that their computers sometimes shut down spontaneously. You have noticed that these employees all work in a part of the building where the air condition does not adequately cool the room. These employees also use CPU-intensive programs. You suspect that the spontaneous shutdowns are caused by overheating. Which of the following is the SIMPLEST way to monitor the temperature of the computer's CPU? a.Viewing the temperature from within the BIOS. b.Touching the PCs with your hand or fingers. c.Placing a thermostat on the PC at the warmest location. d.Placing a thermostat on the CPU.

a.Viewing the temperature from within the BIOS.

You need to purchase a case that meets the following criteria: Compatible with most form factors At least two external and internal bays Good balance of size and space Which case type should you purchase? a.Micro-ATX tower b.ATX mid-tower c.Mini-ITX tower d.ATX full-tower

b.ATX mid-tower

Which of the following are optical storage devices? (Select THREE.) a.HDD b.BD c.SSD d.USB flash drive e.SDHC f.CD g.DVD

b.BD f.CD g.DVD

Which Blu-ray standard defines rewritable disks? a.BD-R/RW b.BD-RE c.BD-ROM d.BD-R

b.BD-RE

Which of the following types of printers heats the ink in its print head to print? a.Piezoelectric crystal inkjet b.Bubble jet (inkjet) c.Laser d.Thermal

b.Bubble jet (inkjet)

Which of the following will ensure optimal system cooling? (Select THREE). a.Stack hard drives next to each other. b.Bundle cables together and secure unused cables to the case. c.Keep the ambient temperature below 80° F. d.Remove the side panel on the case. e.Remove unused expansion slot covers to increase air flow. f.Leave space between the case and any walls or obstructions.

b.Bundle cables together and secure unused cables to the case. c.Keep the ambient temperature below 80° F. f.Leave space between the case and any walls or obstructions.

You are running Windows 10 on your computer. You want to decrease the time it takes to write data to your drives. To do this, you have decided to create a Windows software RAID system using a striped volume. Before you create the striped volume, which action MUST you take? a.Format your disks to use MBR partitions. b.Convert basic disks to dynamic disks. c.Use a multi-partition volume on a basic disk. d.Format your disks to use GPT partitions.

b.Convert basic disks to dynamic disks.

You are helping a customer over the phone. The customer needs to connect a monitor that uses a digital interface. Which port should you instruct her to look for on the back of her PC? a.USB b.DVI c.SVGA DB-15 3-row d.Serial DB-15

b.DVI

You are building one of your customers a home theater PC (HTPC) to connect to an HDTV and high-definition audio system. The customer is going to be playing mostly Blu-ray movies on the system. Which of the following features should the sound card include? (Select TWO). a.Line-level in port b.Dolby Digital, DTS support, or SDDS support c.IEEE 1394 port d.S/PDIF output e.MIDI support

b.Dolby Digital, DTS support, or SDDS support d.S/PDIF output

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is the MOST likely problem? a.Print drum b.Fuser rollers c.Primary corona d.Secondary corona

b.Fuser rollers

One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following, if adjusted or replaced, would BEST fix the printer? a.OPC drum b.Fuser unit c.Photoreceptor drum d.Laser e.Toner hopper

b.Fuser unit

Which of the following are advantages of using fiber optic cabling for a network, as opposed to other types of cabling? (Select TWO.) a.Increased flexibility b.Greater cable distances without a repeater c.Faster installation d.Immunity to electromagnetic interference e.Lower installation cost

b.Greater cable distances without a repeater d.Immunity to electromagnetic interference

You are building an HTPC (home theater PC) that will be connected to an HDTV. You want to be able to play Blu-ray movies on the HTPC. Which of the following features should your video card and HDTV MOST likely support? a.OpenGL b.HDCP c.DirectX d.HDTV

b.HDCP

The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound. Which of the following cable types would work BEST for connecting his laptop to the display? a.VGA b.HDMI c.DVI d.Composite

b.HDMI

When using Intel chips, which of the following features BEST allows a single processor to run two threads in parallel instead of processing single threads linearly? a.Multi-processing b.Hyper-threading c.Dual core d.Overclocking

b.Hyper-threading

If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing? a.If the printer is Bonjour-enabled, it can be discovered by workstations using the Bonjour service. b.If the printer is Ethernet capable, it can be connected to the network through a wireless router. c.If the printer has a USB port, plug in a USB wireless adapter. d.Share the printer from a computer that has a wireless network connection.

b.If the printer is Ethernet capable, it can be connected to the network through a wireless router.

Your company relocated you from the United States to their United Kingdom office in London. You brought your personal computer with you and are in the process of setting it up. Your computer was previously configured to receive 115 VAC, but the electricity in London uses 230 VAC. Which of the following would allow your computer to run on 230 VAC? a.Purchase a new power supply that is compatible with 230 VAC. b.Inspect the power supply unit for a manual voltage switch and move it to 230 VAC otherwise no action is necessary. c.Edit the BIOS and modify the voltage input setting. d.Purchase a voltage converter and plug your computer into the converter box.

b.Inspect the power supply unit for a manual voltage switch and move it to 230 VAC otherwise no action is necessary.

You have a computer with a dual-core 64-bit processor that uses the x86-x64 instruction set. You want to install the 32-bit application on the computer. Which of the following BEST describes the action you should perform? a.During installation, install the 32-bit compatibility drivers. b.Install the application normally. c.Edit the BIOS and configure the processor to run in 32-bit mode. d.Replace the processor with a 32-bit processor.

b.Install the application normally.

You have an existing computer running Windows 10. You want to configure a RAID 1 array in the computer. You install two new SATA drives, then use the RAID controller integrated in the motherboard to define a RAID 1 array using them. When you boot the computer, Windows does not show the logical RAID drive. What should you do? a.Set the jumpers on the drives to use SATA I mode. b.Install the drivers for the RAID controller. c.In the BIOS, change the SATA disk mode to RAID. c.In the BIOS, change the SATA disk mode to AHCI.

b.Install the drivers for the RAID controller.

You are in the process of configuring a new computer. The motherboard has four memory slots and supports dual-channel memory. You install two memory modules. When you boot the computer, the BIOS recognizes both modules, but the memory is not configured to run in dual-channel mode. What should you do? a.Replace the memory with dual-channel capable memory. b.Move the modules to the correct motherboard slots. c.Add continuity modules to unused memory slots. d.Change the CAS latency to a higher setting.

b.Move the modules to the correct motherboard slots.

The manufacturing department consists of 50 employees. Due to the number of employees in this department, the company cannot afford to have a printer for each user. Your company has purchased a new and very expensive laser jet printer for this department's use. This printer needs to be configured so all users in the department have the ability to print to this device from their own computers. Which of the following printer connections would BEST facilitate multiple user access? a.USB b.Network c.Parallel d.Serial

b.Network

Which network component connects a device to the transmission media and allows it to send and receive messages? a.Protocol b.Network interface card c.Bridge d.Switch

b.Network interface card

Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge? a.Fuser b.Primary corona c.Organic photoconductor (OPC) drum d.Transfer corona

b.Primary corona

Which term refers to the portion of the hard drive where print jobs are stored before going to the print device? a.Print driver b.Print queue c.Printer port d.Print device

b.Print queue

You have created a large course that describes how to install and use the software created by your company. You created the document using FrameMaker, which uses its own proprietary file format. Because your customers don't use FrameMaker, you need to print the document in a format that all of your customers can use. Your customers use Windows, Linux, and Mac operating systems. Which of the following print methods would provide the BEST output for your customers to use? a.Print the file to XPS. b.Print the file to PDF. c.Print the file to paper and ship it to your customers. d.Print the file to the Fax printer.

b.Print the file to PDF.

You are in the process of building a new computer. You would like to configure your computer to use SLI to improve performance while playing your favorite game. Which of the following will MOST likely be part of the configuration process? (Select THREE). a.Purchase a motherboard with integrated video and an AGP 8x slot. b.Purchase a motherboard with two (or more) PCIe x16 slots. c.Purchase a 7200 rpm or better hard drive. d.Purchase two graphics cards with SLI and similar specifications. e.Purchase a 1200-watt power supply. f.Connect at least one monitor to the graphics card. g.Purchase a motherboard with integrated video and an add-on card that supports the VGA standards.

b.Purchase a motherboard with two (or more) PCIe x16 slots. d.Purchase two graphics cards with SLI and similar specifications. f.Connect at least one monitor to the graphics card.

Due to a blackout, power is no longer coming from the wall outlet, and your computer is now off. You do not have a UPS, and you need to remove a disc out of the DVD drive. What is the easiest method for retrieving the disc? a.Remove the drive and carefully pry open the tray. b.Push an unbent paper clip into the hole on the front of the drive. c.Press the drive's eject button while pressing the computer's restart button. d.Add a UPS between the wall outlet and the computer.

b.Push an unbent paper clip into the hole on the front of the drive.

You are building a new computer that will contain two hard disks. To provide increased performance, you have decided to configure the drives using RAID technology. Which of the following will BEST meet your needs? a.RAID 1 b.RAID 0 c.RAID 2 d.RAID 5

b.RAID 0

You have been asked to configure the drives in a computer. The end user wants to use striping without incorporating any fault tolerance. Which of the following will BEST meet these requirements? a.Expanded volume set b.RAID 0 c.RAID 5 d.RAID 1

b.RAID 0

Ben is concerned about losing data due to a hard disk failure. His computer will only support a maximum of three disks. To protect his data, you have decided to use RAID (redundant array of independent disks). Which of the following RAID types would give Ben the BEST mirrored data protection? a.RAID 0 b.RAID 1 c.RAID 5 d.RAID 10

b.RAID 1

One of your customers wants you to build a personal server that he can use in his home. One of his concerns is making sure he has at least one backup of their data stored on the server in the event that a disk fails. You have decided to back up his data using RAID. Since this server is for personal use only, the customer wants to keep costs down. Therefore, he would like to keep the number of drives to a minimum. Which of the following RAID systems would BEST meet the customer's specifications? a.RAID 0 b.RAID 1 c.RAID 5 d.RAID 10

b.RAID 1

A technician is installing a cable modem that supplies internet connectivity for a home office. Which of the following cabling types would be used to connect the cable modem to the cable wall outlet? a.Multimode fiber b.RG6 c.CAT 6a d.CAT 5e

b.RG6

Your system crashes at various times: sometimes on startup, sometimes when running a software application, sometime when a certain group of applications is running. You suspect a malfunctioning CPU, but none of the common issues seem to be present. You have not configured overclocking. There is no overheating. The CPU is seated correctly and locked into its socket. What can you do to definitively determine if the CPU is causing the system crashes? a.Downgrade to a CPU that has fewer cores and is less demanding on your system resources. b.Replace the suspect CPU with a known good CPU of the same make and model. c.Switch to a comparable CPU from a different manufacturer. d.Throttle the processor to reduce the operating frequency and minimize power consumption.

b.Replace the suspect CPU with a known good CPU of the same make and model.

You have recently been called to troubleshoot network connectivity problems at a user's workstation. You have found that the network cable runs across high-traffic areas on the floor, causing the cable to wear through and break. You have replaced the cable with a plenum-rated and shielded twisted pair cable. You would like to minimize the problem and prevent it from happening again. Which of the following will BEST protect the cable from further damage? a.Run the cable under the carpet. b.Run the cable through the ceiling area instead of across the floor. c.Encase the cable in a protective shield and secure the cable to prevent it from slipping. d.Periodically check the cable for kinks and wear. Replace the cable when necessary.

b.Run the cable through the ceiling area instead of across the floor.

You're responsible for ordering consumables for your organization's printers. Users print from these printers frequently and demand the utmost in reliability. Which of the following would be the BEST option when ordering new toner for these printers? a.Discount toner cartridges from a third-party manufacturer. b.Toner cartridges recommended by the printer manufacturer. c.Remanufactured cartridges from a recycler. d.Toner refill kits.

b.Toner cartridges recommended by the printer manufacturer.

What type of peripheral device is typically found on a laptop computer and allows the user to control the cursor with a finger? a.Mouse b.Touch pad c.Motion sensor d.Gamepad e.Scanner

b.Touch pad

Which security measure can be used to generate and store cryptographic keys? a.DriveLock b.Trusted Platform Module (TPM) c.Chassis intrusion detection d.BIOS/UEFI password

b.Trusted Platform Module (TPM)

Which connector on the back of a computer is used to attach a mouse to a modern PC system? a.High-density (three row) female DB-15 b.USB c.Low-density (two row) female DB-15 d.RJ45

b.USB

Your computer currently uses a 5,400 RPM hard disk. You want to improve your computer's overall performance by optimizing your hard disk performance. Which of the following would be the MOST effective means for optimizing your hard disk performance? (Select TWO). a.Upgrade your hard disk interface to eSATAp. b.Upgrade to a 10,000 RPM hard disk. c.Upgrade your hard disk interface to SATA 3. d.Upgrade to a 7,200 RPM hard disk. e.Upgrade your hard disk interface to SATA 2. f.Implement RAID 0 on the current hard disk

b.Upgrade to a 10,000 RPM hard disk. c.Upgrade your hard disk interface to SATA 3.

Your motherboard has two memory slots and supports a maximum of 8 GB of RAM. You are using a 32-bit version of Windows. After installing two 4 GB modules and booting your system, you find that Windows only recognizes 3.5 GB of RAM. Which of the following would MOST likely fix this issue? a.Change the memory timings in the BIOS to a slower (higher) setting. b.Upgrade to a 64-bit version of Windows. c.Return both modules for a replacement. d.Reboot the computer and run memory diagnostic tests on the memory. e.Make sure that both modules are seated properly in their slots.

b.Upgrade to a 64-bit version of Windows.

You are building a new computer from both new and used parts. The video card is a PCIe video card that requires an 8-pin power connector. However, your power supply doesn't have an 8-pin PCIe power connector. Which solution would be the least expensive option for your system? a.Purchase a new video card that does not require a power connector. b.Use an adapter cable to connect two 4-pin Molex connectors to the 8-pin PCIe connector. c.Purchase a new power supply with the necessary connector. d.Connect the 8-pin processor cable to the video card.

b.Use an adapter cable to connect two 4-pin Molex connectors to the 8-pin PCIe connector.

You need to connect a monitor that provides an HDMI port and a VGA port to a video adapter in a PC system that uses a DVI-D connector. Which of the following options would provide the BEST display quality at the lowest cost? a.Use an adapter to connect the monitor VGA port to the DVI-D connector on the PC. b.Use an adapter to connect the monitor HDMI port to the DVI-D connector on the PC. c.Purchase a new monitor with a DVI-D port. d.It's not possible to connect this monitor to this PC.

b.Use an adapter to connect the monitor HDMI port to the DVI-D connector on the PC.

You work for a small company as the human resources specialist. Since the company is fairly small, you are maintaining all of the employee information on your desktop computer, which is running Windows 10. This computer has two high-capacity hard disks. You want to ensure that this information is protected from a hard disk failure, so you want to set up a Windows software RAID system. Which of the following would be your BEST solution? a.Use striped volumes. b.Use mirrored volumes. c.Use spanned volumes. d.Use RAID 5 volumes.

b.Use mirrored volumes.

One of the video editors in your company is worried that he may lose a lot of data if his hard drive fails. He has asked you to come up with a solution. To do this, you have decided to implement a RAID 10 solution on his desktop workstation. Which of the following is the MINIMUM number of hard disks that can be used? a.2 b.3 c.4 d.5 e.6

c.4

Which of the following printers would produce the highest print quality? a.18-pin b.24-pin c.600 DPI d.300 DPI

c.600 DPI

You have a laptop with a dual-core processor that has the following characteristics: *1024 KB L2 cache *125 Watts *45nm process size You want to upgrade the processor to one that uses less power. Which of the following characteristics would MOST likely identify a processor that uses less power? a.512 KB L2 cache b.Single-core processor c.90 Watts d.32nm process size

c.90 Watts

Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem? a.The photosensitive drum is wearing out. b.The fuser assembly is damaged. c.A corona wire is dirty. d.The paper is poor quality.

c.A corona wire is dirty.

Ida, one of the employees in the sales department, needs a way to display her PowerPoint sales presentation to a large group of potential customers. She has asked you to set up the conference room in preparation for her presentation. You will need to purchase a display system for the conference room. Which of the following display systems would be the BEST to purchase? a.A large OLED monitor b.A large LCD monitor c.A large screen and a projector d.A large Plasma monitor

c.A large screen and a projector

To improve system performance, you have configured a motherboard to run with a higher multiplier than what the CPU is specified to use. Since doing this, the system has become unstable and crashes frequently. To restore system stability, which of the following should be completed? a.Make sure the switch on the power supply is set to the correct voltage. b.Make sure the BIOS firmware supports the overclocking settings you're using. c.Back off on the overclocking settings until the system runs in a stable manner. d.Replace the CMOS battery to make sure the real-time clock has the correct time.

c.Back off on the overclocking settings until the system runs in a stable manner.

Which of the following devices would you add to a computer if you needed to take inventory at a retail store by scanning the UPC symbols on products? a.Scanner b.Trackball c.Bar code reader d.Touch screen

c.Bar code reader

Brian is a new employee on the development team. As part of his job, he runs three virtual machines (VMs) on his computer. Each VM runs a different Windows license. After a while, Brian notices that his VMs are not running as fast as he thought. He has asked you to explore the issue. Which of the following BEST describes why Brian's VMs are running slowly? a.Brian's computer has a quad-core processor, but hyper-threading has not been configured. b.Brian's computer has two physical CPUs, but hyper-threading has not been configured. c.Brian's computer has a single-core CPU configured to use hyper-threading. d.Brian's computer has a single dual-core CPU containing two central processing units.

c.Brian's computer has a single-core CPU configured to use hyper-threading.

You replaced the print cartridge on an inkjet printer. Which of the following BEST describes the next step you should perform? a.Replace the fuser roller assembly. b.Replace the ribbon. c.Calibrate the printer. d.Send the printer to the factory for a realignment.

c.Calibrate the printer.

A customer would like you to install a high-end video card suitable for gaming. Your installation and configuration SHOULD include which of the following? (Select THREE). a.Link the integrated graphics to the new high-end video card using the bridge clip. b.Disable the integrated graphics in all cases so they do not interfere with the new video card. c.Configure the PC to use the integrated graphics if available and needed. d.Install new the video drivers from CD and then install updated drivers from the internet. e.Add additional RAM to your computer to accommodate the new card's demands. f.Disable power to the integrated graphics. g.Ensure that the video card is compatible with the expansion slot.

c.Configure the PC to use the integrated graphics if available and needed. d.Install new the video drivers from CD and then install updated drivers from the internet. g.Ensure that the video card is compatible with the expansion slot.

If a printer is connected directly to a Windows workstation, what can be done to allow other workstations on the same network to send print jobs to this printer? a.The printer can only be shared by disconnecting it from the workstation and connecting it to the network. b.Configure the printer to be a print server. c.Configure the printer to be a shared printer. d.Configure the workstation as a print driver.

c.Configure the printer to be a shared printer.

You are installing a high-end PCIe x16 video card in a new computer. The video card has connectors for two displays. The card also has dual fans to cool the unit. Which of the following will MOST likely be part of the installation? a.Enable the motherboard's integrated graphics in the BIOS. b.Connect a CrossFire bridge cable to the video card. c.Connect a 6- or 8-pin power connector to the video card. d.Enable the video card's second monitor connector in the BIOS.

c.Connect a 6- or 8-pin power connector to the video card.

Which of the following methods can be used to connect a printer to a network? (Select TWO.) a.Plug a USB-to-Ethernet adapter in your printer's USB port. b.Plug a network cable into your printer's serial port. c.Connect your printer to an external print server device that is connected to the network. d.Plug an Ethernet cable into the network port in the printer. e.Plug a network cable into your printer's USB port.

c.Connect your printer to an external print server device that is connected to the network. d.Plug an Ethernet cable into the network port in the printer.

Which of the following functions are performed by the TPM? a.Encrypt data on the hard disk drive. b.Generate authentication credentials. c.Create a hash based on installed system components. d.Perform bulk encryption.

c.Create a hash based on installed system components.

You have a computer with three hard disks. A RAID 0 volume uses space on Disk 1 and Disk 2. A RAID 1 volume uses space on Disk 2 and Disk 3. Disk 2 fails. Which of the following is true? a.Data on both volumes is still accessible. b.Data on both volumes is not accessible. c.Data on the RAID 1 volume is accessible; data on the RAID 0 volume is not. d.Data on the RAID 0 volume is accessible; data on the RAID 1 volume is not.

c.Data on the RAID 1 volume is accessible; data on the RAID 0 volume is not.

Jan, a user in the documentation department, printed a very large document. When Jan's boss walked by the printer and saw the large stack of papers, he called you and asked if you could configure the printer to help reduce the amount of paper used by her department. Which of the following printer configuration would BEST facilitate the manager's request? a.Faxing b.Orientation c.Duplexing d.Collating

c.Duplexing

You are a trainer for your company and often teach courses in a classroom located on-campus or in a hotel conference room. In your office, which is separate from the classroom, you have two external monitors connected to your laptop, and you are able to display different content on each monitor. However, when teaching, you only have your laptop and a projection unit. To make teaching easier, you want the same content to show on both the laptop monitor and the projection screen. Which of the following multiple display options would be BEST to select when teaching? a.Show only on 1. b.Show only on 2. c.Duplicate these displays. d.Extend these displays.

c.Duplicate these displays.

You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers. What should you do next? a.Report to your supervisor that the job was completed. b.Share the printer over the network with the rest of the organization. c.Edit the printer properties to configure device-specific settings. d.Document the steps you took to complete the configuration.

c.Edit the printer properties to configure device-specific settings.

Which of the following is a wired networking method most commonly used today by desktop PCs and other network devices to connect to a local area network? a.Token Ring b.802.11n c.Ethernet d.Bluetooth e.ArcNet

c.Ethernet

A customer is upgrading the routers and switches in their network. The signal source in these network devices is a light-pulse. Which of the following network cabling options is MOST likely being used in this upgrade? a.Copper b.Twisted pair c.Fiber optic d.Wireless

c.Fiber optic

A customer wants to add an additional video card to her computer so she can play the latest computer games. As a result, this system will now have a multi-GPU configuration. Which of the following statements are true? (Select TWO). a.An SLI video card can be linked with a CrossFire video card. b.Linking only shares memory resources, not GPU resources. c.For the best performance, both video cards should be identical. d.The motherboard should support either SLI or CrossFire. e.Linking video cards also provides additional video output ports.

c.For the best performance, both video cards should be identical. d.The motherboard should support either SLI or CrossFire.

You are using a crimper to attach an RJ45 connector to a Cat 6 UTP cable. You need to use the T568A standard to connect the individual wires to the connector. Which wire should be connected to pin 1? a.Orange with white b.Green c.Green with white d.Blue

c.Green with white

The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound. Which of the following cable types would work BEST for connecting his laptop to the display? a.VGA b.Composite c.HDMI d.DVI

c.HDMI

A technician wants to connect a computer to a high-definition television (HDTV). The technician has attached an HDMI cable from the video card to the television, however, the video card is only sending a video signal over the cable. The technician decides to use the audio pass-through technique to deliver audio to the television. An audio output cable is connected to the video card and television. Which of the following options was used for the audio pass-through? a.Multi-GPU b.DirectX/OpenGL c.HDMI out d.HDCP

c.HDMI out

You have installed a new computer with a quad-core 64-bit processor, 6 GB of memory, and a PCIe video card with 512 MB of memory. After installing the operating system, you see less than 4 GB of memory showing as available in Windows. Which of the following actions would MOST likely rectify this issue? a.Update the memory controller driver in Device Manager. b.Flash the BIOS. c.Install a 64-bit version of the operating system. d.Disable the AGP aperture in the BIOS.

c.Install a 64-bit version of the operating system.

You're troubleshooting an older laser printer that is creating accordion jams where the paper is crumpled as it exits the printer moving into the output tray. Which of the following will MOST likely fix this problem? a.Replace the fuser wires. b.Replace the drum. c.Install a maintenance kit. d.Use heavier paper. e.Replace the toner cartridge.

c.Install a maintenance kit.

You have three computers in your office. You would like to reduce the time it takes to move from one computer to the next, and you would like to use only one keyboard, one monitor, and one mouse for all three computers. Which of the following devices BEST allows this type of setup? a.Router b.USB hub c.KVM d.DVI

c.KVM

Which type of printer uses lasers and electrical charges to transfer images to paper? a.Piezoelectric crystal inkjet b.Dot matrix c.Laser d.Thermal inkjet (bubble jet)

c.Laser

Which of the following is the most common method for removing RAM from a motherboard? a.Remove the screw from the one side; pull straight up to remove the RAM. b.Tip the RAM module at a 45-degree angle while pulling on it. c.Move the tabs holding the RAM out of the way; pull straight up to remove the RAM. d.Pull the RAM module up from one corner and then twist to release the other corner.

c.Move the tabs holding the RAM out of the way; pull straight up to remove the RAM.

A computer was brought into your help desk center for repair. You have been told that it randomly locks up. Which of the following is MOST likely causing this issue? a.Loose monitor cable b.Failing network adapter c.Overheated processor d.Faulty mouse or keyboard

c.Overheated processor

Which expansion slot is best for high-end dedicated video cards? a.PCI-X b.AGP c.PCIe x16 d.PCIe x1

c.PCIe x16

You are installing networking cable in the air space between the ceiling and the roof of a building. Which type of cabling should you use? a.STP b.Multi-mode fiber c.Plenum d.PVC

c.Plenum

A technician is running a network above a dropped ceiling that is also used for ventilation. The cable must be twisted pair and must be capable of Gigabit Ethernet speeds. Which of the following cables should be used? a.Plenum-rated multimode fiber b.Riser-rated RG-58 c.Plenum-rated CAT-6a d.Riser-rated CAT-5e

c.Plenum-rated CAT-6a

You replaced the ink cartridges in a color inkjet printer. Users are now complaining that print quality has degraded, lines are fuzzy, and the colored areas in images are starting or stopping before they should. Which inkjet maintenance task do you need to perform? a.Carriage and belt realignment b.Cartridge replacement using new cartridges instead of refills c.Printer cartridge calibration d.Print head cleaning

c.Printer cartridge calibration

Which printer management components would you use to view the port a printer uses? (Select TWO.) a.Print queue b.Print spooling service c.Printer properties d.Print queue properties e.Print server properties

c.Printer properties e.Print server properties

To fix a problem you are having with your PC, you have determined that you must flash the computer's BIOS. Which of the following would MOST likely need to be completed prior to flashing the BIOS? (Select TWO). a.Create a backup of the hard disk in the event of a failure. b.Test the memory to ensure that it is functioning properly. c.Properly identify the motherboard. d.Locate the flash utility or tool that was shipped with your PC. e.Download the flash utility or tool from the manufacturer's website.

c.Properly identify the motherboard. e.Download the flash utility or tool from the manufacturer's website.

A computer being used by the HR department needs to ensure that all of the data on that computer is protected from a single hard disk failure. The data needs to be read as quickly as possible, and the HR department would like to maximize drive use as much as possible. This computer can use up to three hard drives. Which of the following RAID types would meet these requirements and provide the BEST data protection? a.RAID 0 b.RAID 1 c.RAID 5 d.RAID 10

c.RAID 5

Which connector is used with unshielded twisted pair (UTP) cable? a.DIX b.BNC c.RJ45 d.AUI

c.RJ45

You have been using the same computer for several years. To improve performance, you decide to upgrade the processor. You check the motherboard documentation and purchase the fastest processor supported by the motherboard. However, when you try to start the computer, it beeps regularly, and nothing is displayed on the screen. Which of the following actions would MOST likely rectify this issue? (Select TWO). a.Press F8 while booting the computer. b.Return the CPU for a new one. c.Reinstall the old processor in the motherboard. d.Flash the UEFI firmware. e.Verify that the CPU fan is connected to the motherboard.

c.Reinstall the old processor in the motherboard. d.Flash the UEFI firmware.

Your computer has one single core processor installed. The motherboard supports processors with up to four cores. You want to upgrade your computer to a quad-core system. Which of the following will be part of your configuration? a.Remove the terminating resistor from slots where the new processor will be installed. b.Add a second processor that matches the speed of the first processor. c.Replace the existing processor. d.Configure the system to use dual channel memory.

c.Replace the existing processor.

Steve has a color inkjet printer attached to his local computer. He has been complaining that when he prints a color document, the colors don't seem to be as realistic as usual, and sometimes seem faded. Which of the following actions would MOST likely restore Steve's printer back to its normal print quality? (Select TWO. Each option is a complete solution.) a.Replace the solid ink sticks for the missing or faded colors. b.Clean the printing ribbons. c.Replace the ink cartridges d.Adjust the temperature. e.Clean the print heads.

c.Replace the ink cartridges e.Clean the print heads.

You installed a new toner cartridge in a company-owned laser printer and did some maintenance tasks that you noticed needed to be done. Which of the following BEST describes the next step you should perform? a.Check the gap between the printer head and the paper. b.Reinstall the print drivers. c.Reset the page count. d.Use the automatic cleaning feature.

c.Reset the page count.

Your company has decided to hire a full-time video editor. You have been asked to find a system with the level of display quality needed by someone who will be working with video all day. Which of the following video related specifications will have the greatest impact on display quality? (Select TWO). a.GPU configuration b.Display connector type c.Resolution d.Refresh rate e.Memory

c.Resolution d.Refresh rate

You would like to upgrade the processor in your system to a 64-bit processor. Which of the components will you most likely need to upgrade as well to take full advantage of the new processor? a.RAM b.BIOS c.Hard disk d.Operating system

d.Operating system

For a special project, you have been asked to recommend the lowest profile desktop computers available. You are attempting to put together the specifications for these machines. Which of the following types of cards are attached to the motherboard to allow expansion cards to plug into them instead of the motherboard? a.PCMCIA b.VESA Local Bus c.Riser d.Communications and Networking Riser

c.Riser

You are building a new computer and want to purchase a motherboard that has integrated sound with digital audio output. Which of the following ports would you MOST likely find on the motherboard faceplate that indicates digital audio support? a.Mini-DIN b.Mini-TRS c.S/PDIF d.DB-15 e.F-type

c.S/PDIF

You just bought a new computer. This system uses UEFI firmware and comes with Windows 10 preinstalled. You recently accessed the manufacturer's support website and saw that a UEFI firmware update has been released. You download the update. However, when you try to install the update, an error message is displayed that indicates the digital signature on the update file is invalid. Which of the following is MOST likely caused this to happen? a.Interim UEFI updates released since the system was manufactured need to be installed before you can install the latest update. b.SecureBoot has been enabled in the UEFI firmware configuration. c.The update file has been tampered with. d.The system has a rootkit malware infection.

c.The update file has been tampered with.

Which of the following statements are true regarding power supply wattage? (Select TWO). a.A system's wattage requirement does not depend on the amount of devices in the system. b.The lower the wattage rating, the more amps a power supply can deliver. c.The wattage requirement for each individual circuit uses formula W = V x A. d.The watt rating indicates how much power can be supplied to various devices. e.A system's wattage requirement equals the highest wattage requirement for a single individual circuit.

c.The wattage requirement for each individual circuit uses formula W = V x A. d.The watt rating indicates how much power can be supplied to various devices.

You are the IT administrator for your company. You have several users who want to work from home by connecting to a server running at the corporate headquarters. Your manager has asked you to keep costs to a minimum as you provide computers for this environment. Which of the following types of PCs would work BEST for these remote users? a.Tablet b.Thick client c.Thin client d.CAD/CAM workstation

c.Thin client

Which component in a laser printer charges the paper to attract toner? a.Primary corona b.Drum c.Transfer roller d.Fuser

c.Transfer roller

Which of the following (1 BEST describes the technology designed to replace the BIOS and (2 is a firmware solution for controlling the startup process and loading the computer operating system into memory? a.BIOS 2 b.EEPROM c.UEFI d.CMOS

c.UEFI

You have a desktop computer that uses a 250-watt power supply. You recently added a four-disk RAID 10 array to the system, and now it spontaneously shuts down. Which of the following would MOST likely rectify this issue? a.Use the switch on the power supply to switch from 115 VAC to 230 VAC. b.Upgrade to smaller capacity hard drives. c.Upgrade to a power supply that provides more watts. d.Upgrade to a power supply that provides more volts.

c.Upgrade to a power supply that provides more watts.

You work as the IT administrator for a small corporate network. One of the company employees needs to add an additional PCI card to the motherboard. When you open the computer, you see that the card purchased will not fit due to the card's height. Which of the following is the BEST method for using the newly purchased card? a.Use an expanded case to accommodate the height of the newly purchased card. b.Use a parallel card to allow the new card to be installed parallel to the motherboard. c.Use a riser card to allow the new card to be installed parallel to the motherboard. d.Use a firewire card to allow the new card to be installed parallel to the motherboard.

c.Use a riser card to allow the new card to be installed parallel to the motherboard.

You've just set up a color laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers. Which of the following are the BEST steps to take next? (Select TWO). a.Set the printer driver to print grayscale by default to reduce color toner consumption. b.Use Driver Rollback to make a backup copy of the new printer driver. c.Verify that it is working correctly by printing a test page. d.Do nothing. Your work is done. e.Edit the printer properties to configure paper tray and other device-specific settings. f.Use the USBTEST utility in Windows to verify that the USB connection is working properly.

c.Verify that it is working correctly by printing a test page. e.Edit the printer properties to configure paper tray and other device-specific settings.

You want a storage device that has the ability to: Integrate data and device power into a single cable. Use a connector and port that is neither L-shaped nor rectangular. Which of the following SATA devices is the BEST to use? a.SATA b.eSATA c.eSATAp d.SATA3 e.SATA2

c.eSATAp

Assuming all other processor specifications are the same, which of the following processor sizes will consume the least amount of power? a.90 nm b.45 nm c.65 nm d.32 nm

d.32 nm

You have a computer with a Pentium 4 CPU and two PC-2400 DDR modules. The motherboard has room for two additional memory modules, and you'd like to install two PC-4000 modules. Which of the following statements is true? a.All memory will operate at 500 MHz. b.You cannot mix memory modules with different ratings. c.Half of the memory will operate at 300 MHz, and the other half at 500 MHz. d.All memory will operate at 300 MHz.

d.All memory will operate at 300 MHz.

After working without problems for a couple of years, your computer has begun to lock up. You suspect that it is a thermal issue, but you can't find any component that is not functioning correctly. You have not replaced the CPU or installed any new devices. The CPU cooling fan and the power supply fan are working properly. The lock-ups are happening with increasing frequency. Which of the following is the MOST common condition that might explain these symptoms? a.The power supply has been switched to the wrong voltage setting. b.The BIOS has never been flashed and has gotten more and more out of date. c.The internal temperature sensor is beginning to malfunction intermittently. d.An accumulation of dust has gradually built up.

d.An accumulation of dust has gradually built up.

You have just finished upgrading the CPU in your desktop system. After running the system for about 10 minutes, the system locks up and automatically restarts. Which of the following is the BEST first step in troubleshooting the problem? (Select TWO). a.Check the power supply voltage switch. b.Replace the power supply. c.Remove any unneeded components and run the system. d.Check the CPU fan power. e.Make sure the heat sink is properly mounted and has thermal paste.

d.Check the CPU fan power. e.Make sure the heat sink is properly mounted and has thermal paste.

You would like to install Windows on a computer that previously had another operating system installed on it, but you are not sure if the audio card is compatible. The installed audio card is a SoundMax D1371 (PCI) card. Which of the following BEST describes the next step you should perform? a.Use a card known to be compatible with Windows. b.Change from a PCI card to USB. c.View the device manager and check the current driver details. d.Check the manufacturer website for compatibility information.

d.Check the manufacturer website for compatibility information.

You have an existing system that has a single DDR3 memory module installed. You would like to add more memory to the three remaining empty memory slots. Which of the following steps should MOST likely be taken to make sure you get the right memory for the system? (Select TWO). a.Purchase the fastest modules possible. b.Purchase the slowest modules to ensure compatibility. c.Update the BIOS and then purchase the newest memory modules available. d.Check the motherboard documentation to find which modules are supported. e.Purchase additional modules that are the same as what is currently installed.

d.Check the motherboard documentation to find which modules are supported. e.Purchase additional modules that are the same as what is currently installed.

What is the name for the routine that tests the motherboard, memory, disk controllers, video, keyboard and other system hardware? a.CMOS b.CSST c.BIOS d.POST

d.POST

Which printer management component would you use to view the drivers used by a printer? a.Print server properties b.Print queue c.Print spooling service d.Printer properties

d.Printer properties

You have just finished upgrading the CPU in your desktop system. After running for about 15 minutes, the system spontaneously shuts down. Which steps should you take to begin troubleshooting the issue? (Select TWO). a.Remove any unnecessary components and run the system. b.Replace the power supply. c.Check the power supply voltage switch. d.Check the thermal shutdown threshold in the BIOS. e.Check the CPU fan power.

d.Check the thermal shutdown threshold in the BIOS. e.Check the CPU fan power.

One of the users in your company notices some strange behavior on his computer. After describing what is being seen, you do a little research and determine that the best course of action is to update the UEFI firmware. Before performing the upgrade, if possible, which of the following is the BEST action to take? a.Change the motherboard battery. b.Password protect the system. c.Upgrade the processor. d.Connect the computer to a UPS.

d.Connect the computer to a UPS.

You are providing telephone support for a user who is trying to connect a computer to a projector. You know that the projector only has a VGA port. How would you describe the connector that the user should look for? a.Round with 6 pins b.D-shaped with 25 pins c.Rectangular with one beveled corner d.D-shaped with 15 pins

d.D-shaped with 15 pins

Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum? a.Fuser b.Primary corona c.Secondary corona d.Developing roller

d.Developing roller

Which type of printer uses an inked ribbon? a.Ink jet b.Laser c.Dye sublimation d.Dot matrix

d.Dot matrix

Which of the following BEST describes the chipset? a.Allows you to expand the capabilities of your computer by installing expansion cards. b.Designed to be compatible with a specific type of memory module. c.Connections to the motherboard's front panel connectors, which are also called headers. d.Facilitates communication between the processor, memory, and peripheral devices.

d.Facilitates communication between the processor, memory, and peripheral devices.

You are configuring an ADSL connection. Which of the following will be part of the configuration? (Select TWO.) a.An RG6 cable b.F-type connectors c.Analog modem d.Filters or splitters e.RJ11 connectors

d.Filters or splitters e.RJ11 connectors

You are purchasing several PC system that will be used as thin clients in a large organization. Which of the following hardware selection criteria would be the MOST important for this system? a.High-end video adapter b.64-bit 8-core processor c.RAID 0 array d.Gigabit Ethernet adapter

d.Gigabit Ethernet adapter

You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part carbon-based forms), and the same information must show up on all four pages with a single pass of the printer. Which printer type would you recommend? a.Laser b.Ink Jet c.Dye sublimation d.Impact

d.Impact

You need to connect a new USB scanner to the USB port on your computer. However, the first time you plugged the scanner in, it was not recognized. What should you do? a.Connect the scanner to the USB port. b.Connect the scanner to the USB port. Complete the Add a Device wizard, which includes installing the drivers. c.Start the Add a Device wizard and then connect the scanner to the USB port. d.Install the scanner drivers and then connect the scanner to the USB port and complete the Add a Device wizard when it pops up.

d.Install the scanner drivers and then connect the scanner to the USB port and complete the Add a Device wizard when it pops up.

You have just received an order of various system components from an order you placed several weeks ago. One of the components is labeled as SODIMM memory. For which of the following was this memory MOST likely purchased? a.Servers b.Desktop workstations c.Printers d.Laptop computers

d.Laptop computers

Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing. Which of the following printers BEST meets the printing requirements for your company? a.Thermal b.Dot matrix c.Inkjet d.Laser

d.Laser

You recently upgraded the processor in your laptop computer to a faster processor. The computer runs, but after you use it for several minutes, it shuts down unexpectedly. Which of the following steps would you MOST likely perform first to troubleshoot this issue? a.Test the memory for errors. b.Use a multimeter to test the inverter. c.Charge the battery and then run the laptop from the battery. d.Make sure the case fans are plugged in.

d.Make sure the case fans are plugged in.

A customer needs to use several applications. Currently, the computer cannot keep all the necessary applications open at the same time. Which of the following components should you consider upgrading? a.System board b.CPU c.Hard disk drive d.Memory

d.Memory

You want to build a computer that can stand upright on a desk and takes up the least amount of space possible. Which case type should you select? a.HTPC b.Mini-ITX tower c.ATX mid-tower d.Micro-ATX slim tower

d.Micro-ATX slim tower

Which feature allows a tablet to recognize multiple finger touches at the same time? a.Resistive touchscreen b.Gyroscope c.Accelerometer d.Multi-touch

d.Multi-touch

Which of the following is a characteristic of a multi-processor system? a.Ability to use over 4 GB of memory b.Multiple cores on the same die c.Shared L2 cache d.Multiple processor sockets on the motherboard

d.Multiple processor sockets on the motherboard

You decided to upgrade your PC with a faster processor. To do this, you ordered a new motherboard over the Internet that supports the processor you want to use. When it arrives, you discover that the motherboard uses the Micro-ATX form factor. Your current case is an ATX mid-tower with a standard ATX motherboard inside. What steps must be taken for the Micro-ATX motherboard to work in the ATX case? a.Drill new holes in the Micro-ATX motherboard to match the mounting hole pattern in the ATX case. b.Drill new holes in the ATX case to match the mounting hole pattern in the Micro-ATX motherboard. c.Return the motherboard and replace it with an ATX form factor motherboard as the Micro-ATX will not fit without modifying the case. d.No additional steps are necessary, the Micro-ATX motherboard can be installed in the ATX case.

d.No additional steps are necessary, the Micro-ATX motherboard can be installed in the ATX case.

What is an advantage of RAID 5 over RAID 1? a.RAID 5 provides redundancy; RAID 1 does not. b.RAID 5 continues to operate with a failure in two disks; RAID 1 can only operate with a failure of one disk. c.RAID 5 provides redundancy for the disk controller. d.RAID 5 improves performance over RAID 1.

d.RAID 5 improves performance over RAID 1.

Which kind of connector do you use to connect a modem to a standard telephone line? a.RG58 b.RJ45 c.F-type d.RJ11

d.RJ11

Anna has been backing up her data on a hot swappable drive mounted in an external hard drive docking station. This docking station holds two drives. Anna would like to exchange one of the drives with a drive of higher storage capacity. Which of the following is the BEST method for replacing the drive? a.From Control Panel, use the Disk Management tool to prepare the bad drive for ejection. b.Power off the computer. Remove and replace the drive. Power on the computer and test the drive. c.Remove and replace the drive without powering off the computer. d.Remove and replace the drive after using the Safely Remove Hardware feature to shut down the device.

d.Remove and replace the drive after using the Safely Remove Hardware feature to shut down the device.

Which optical media has the greatest storage capacity? a.Dual-layer, single-sided DVD b.Compact disc c.Dual-layer, double-sided DVD d.Single-layer, single-sided Blu-ray disc

d.Single-layer, single-sided Blu-ray disc

Susan works in the research and development department. She has recently purchased a large high-speed external drive and has attached the drive to her computer using a USB cable. Her drive requires a minimum bandwidth of 400 Mbps and at least 900 milliamps (mA) to function. Although the correct drivers are installed, the drive is not functioning. To troubleshoot the problem, she has connected her drive to her coworker's computer where the drive functions properly. No additional cables are required for this drive. Which of the following is the MOST likely reason Susan's external hard drive is not working? a.Susan has connected her drive to a USB 3.0 port, but the drive is only made to work with a 2.0 port. b.Susan has connected her drive to a USB 3.0 port, which does not support the maximum bandwidth required. c.Susan has connected her drive to a USB 3.0 port, which does not have enough power for her drive. d.Susan has connected her drive to a USB 2.0 port, which does not have enough power for her drive. e.Susan has connected her drive to a USB 2.0 port, which does not support the maximum bandwidth required.

d.Susan has connected her drive to a USB 2.0 port, which does not have enough power for her drive

An employee complains that every time they turn their computer off, the computer's time is set to 12:00 p.m., and the date is set back to January 1, 1990. Which of the following is the MOST likely cause of this anomaly? a.The CMOS settings are not being saved before powering off the computer. b.The CMOS chip on the motherboard is loose. c.The CMOS chip is failing. d.The CMOS battery has failed.

d.The CMOS battery has failed.

Your company has decided to use only SATA drives in their systems. Which of the following is true of MOST newer SATA drives? a.After you install the latest driver from Device Manager, they can be added to or removed from a system without shutting down the computer. b.They can be added to or removed from a system without shutting down the computer, but they must be enabled from Device Manager. c.They can be plugged into a system without shutting down the computer, but not removed without shutting down. d.They can be added to or removed from a system without shutting down the computer.

d.They can be added to or removed from a system without shutting down the computer.

Which of the following components is a special hardware chip included on the computer motherboard that contains software in firmware that generates and stores cryptographic keys? a.USB device b.BIOS/UEFI c.BitLocker partition d.Trusted Platform Module (TPM)

d.Trusted Platform Module (TPM)

You are in the process of purchasing several new computers to replace broken or outdated computers. After much research, you have determined to purchase computers that use AMD sockets. Which of the following BEST describes an AMD and why you would select this option? (Select TWO). a.Typically, an AMD uses numbers to represent the number of pins on the socket. b.Typically, an AMD uses a land grid array (LGA) socket type. c.Typically, an AMD has a larger market share. d.Typically, AMD chips are less expensive. e.Typically, an AMD uses a Pin Grid Array (PGA) socket type.

d.Typically, AMD chips are less expensive. e.Typically, an AMD uses a Pin Grid Array (PGA) socket type.

Which connector is most commonly used to connect printers to desktop PC systems? a.802.11 wireless card b.Firewire c.IEEE 1284 d.USB e.Ethernet network card

d.USB

A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection. Which of the following laptop ports or connections can be used to add this display device? (Select TWO). a.USB port using a USB-to-RJ45 dongle b.Expresscard connection using a c.Expresscard Ethernet adapter d.USB port using a USB-to-HDMI adapter e.USB port using a USB-to-Wireless dongle f.DisplayPort using a DisplayPort-to-HDMI cable

d.USB port using a USB-to-HDMI adapter f.DisplayPort using a DisplayPort-to-HDMI cable

You are the network technician for a small company. One of your responsibilities is to ensure that all new hardware is connected and functioning properly. You have several different types of connections that are used for various types of hardware. One of the types of cable available to you is an RJ45 cable. Which of the following BEST describes where this cable would most likely be used? a.Modem connection b.Fax machine connection c.Telephone connection d.Voice over IP connection

d.Voice over IP connection

Which of the following processor features used is MOST likely to dynamically reduce power consumption based on current operating conditions? a.Hyper-threading b.Overclocking c.Caching d.Multi-core e.Throttling

e.Throttling