DS 3841 MIS TTU Final Exam Chapter 13, 14 & 15

Domestic exporters typically have highly ________ systems. A) duplicated B) centralized C) networked D) decentralized E) autonomous

B) centralized

In order to define centers of excellence in a global firm, you first need to identify: A) functional areas. B) core business processes. C) SOPs. D) core competencies. E) international best practices.

B) core business processes.

Which of the following statements about mobile web apps is true? A) Users access mobile web apps through their mobile device's web browser. B) A mobile web app resides on the user's device. C) A mobile web app only works on certain mobile platforms. D) A mobile web app requires the user to sign onto a web page. E) A mobile web app requires the user to login to a web service.

A) Users access mobile web apps through their mobile device's web browser.

To understand and define the contents of data flows and data stores, system builders use: A) a data dictionary. B) process specifications diagrams. C) user documentation. D) data flow diagrams. E) systems analysis.

A) a data dictionary.

All of the following are directly correlated with increased risk except: A) a large amount of technical expertise from project team and information team staff. B) a large amount of dollars spent. C) a large amount of implementation staff. D) a large amount of time allocated for implementation. E) a large amount of organizational units affected.

A) a large amount of technical expertise from project team and information team staff.

Object-oriented modeling is based on the concepts of: A) class and inheritance. B) classes and objects. C) objects and relationships. D) objects and inheritance. E) classes and relationships.

A) class and inheritance.

New levels of global coordination of all of the major business functions permit the location of business activity according to: A) comparative advantage. B) social norms and values. C) competitive threat. D) knowledge base. E) labor costs.

A) comparative advantage.

When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called: A) cooptation. B) change management. C) implementation. D) advocacy. E) cooperation.

A) cooptation.

Japanese consumers who only want to purchase products made in Japan are an example of: A) cultural particularism. B) political culture. C) universal global attitudes. D) different laws in different countries. E) different business standards.

A) cultural particularism.

In duplicated systems: A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) foreign units design the solutions and systems used at the domestic home base. E) systems development is a combined effort of domestic and international units which are then duplicated across the world.

A) development occurs at the home base and operations are handed over to autonomous units in foreign locations.

Which of the following is not one of the principal problems of international networks? A) Network capacity B) Poor quality of international service C) Network standards D) Regulatory constraints E) Installation delays

C) Network standards

Which of the following is an emerging pattern of system configuration for multinational companies? A) Duplicated B) Centralized C) Networked D) Decentralized E) Autonomous

C) Networked

Successful system building requires careful ________ management to minimize organizational resistance. A) cost B) technology C) change D) supply chain E) system application

C) change

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it? A) PERT chart B) Gantt chart C) Both a PERT chart and a Gannt chart D) Scoring model E) Portfolio analysis

B) Gantt chart

Which of the following countries has the highest percentage of its total population using the Internet? A) United States B) China C) Brazil D) Finland E) Somalia

D) Finland

Which of the following is not one of the activities of the systems analyst? A) Acting as a change agent B) Communicating with users C) Mediating between competing interest groups D) Formulating of capital budgeting models E) Deciding which systems to develop

D) Formulating of capital budgeting models

A "responsive design" for mobile applications is a design that responds to a user's: A) needs. B) location. C) voice commands. D) digital device and screen size. E) gestures.

D) digital device and screen size.

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n): A) project plan. B) portfolio analysis. C) information systems plan. D) enterprise analysis. E) strategic planning document.

C) information systems plan.

The ________ reviews and approves plans for systems in all divisions. A) project management group B) project team C) information systems steering committee D) corporate strategic planning committee E) board of directors

C) information systems steering committee

In one strategic approach to determining information requirements, managers select a small number of ________ that reflect firm success and profitability. A) efficiency measures B) output measures C) strategic indicators D) key performance indicators E) financial indicators

D) key performance indicators

A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ________ strategy. A) domestic exporter B) franchising C) transnational D) multinational E) conglomerate

D) multinational

A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself. A) automation program B) rationalization program C) systems analysis D) paradigm shift E) business process redesign program

D) paradigm shift

All of the following are intangible benefits of information systems except: A) improved asset utilization. B) increased organizational learning. C) improved operations. D) reduced workforce. E) improved decision making.

D) reduced workforce.

Which of the following statements about transnational firms is not true? A) Transnational firms have many regional headquarters and perhaps a world headquarters. B) Transnational firms are stateless. C) Transnational firms view the entire globe as their management frame of reference. D) Transnational firms have no single headquarters. E) Many firms have attained transnational status.

E) Many firms have attained transnational status.

Which of the following statements about networked systems is not true? A) Networked systems require a powerful telecommunications backbone. B) Networked systems require a culture of shared applications development. C) Networked systems require a shared management culture that crosses cultural barriers. D) Networked systems are those in which there is a solid, singular global environment for developing and operating systems. E) Networked systems are an emerging trend for domestic exporters.

E) Networked systems are an emerging trend for domestic exporters.

________ describe the transformation occurring within the lowest level of the data flow diagrams. A) Design requirements B) Information requirements C) Technology design plans D) object-oriented frameworks E) Process specifications

E) Process specifications

Organizational software packages often include ________ features that allow the software to be modified to meet organizational requirements. A) automation B) object oriented C) programming D) design E) customization

E) customization

Transnational centers of excellence do all of the following except: A) perform initial identification and specification of business processes. B) define information requirements. C) perform business and systems analysis. D) accomplish all design and testing. E) implement the system.

E) implement the system.

A systems building approach in which the system is developed as successive versions, each version reflecting requirements more accurately, is described to be: A) end-user oriented. B) prototyped. C) object-oriented. D) agile. E) iterative.

E) iterative.

In order, what are the first three steps in BPM? A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process. B) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process. C) 1. identifying processes for change, 2. designing the new process, 3. implementing the new process. D) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process. E) 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for change.

1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.

Which of the following occurs as a firm moves from local option systems to regional and global systems? A) Agency costs increase. B) Coordination costs decrease. C) Transaction costs increase. D) Both transaction and agency costs increase. E) All costs increase.

A) Agency costs increase.

________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback. A) Agile B) Rapid application C) Joint application D) Object-oriented E) DevOps

A) Agile

Which of the following is more powerful than rationalization of procedures? A) Business process redesign B) TQM C) Automation D) Six sigma E) Systems analysis and design

A) Business process redesign

Which of the following statements about CASE is not true? A) CASE provides hardware and software tools. B) To be used effectively, CASE tools require organizational discipline. C) CASE tools can improve communication between users and technical specialists. D) CASE tools support iterative design. E) CASE tools facilitate the creation of clear documentation.

A) CASE provides hardware and software tools.

The chapter outlines four steps in developing an effective global system solution. Which of the following is not one of these steps? A) Identify outdated legacy systems to be replaced B) Identify the core systems to coordinate centrally C) Choose a developmental approach, incremental, evolutionary, or other D) Make the benefits clear E) Define the core business processes

A) Identify outdated legacy systems to be replaced

Which of the following is not a responsibility of effective change management? A) Integrating legacy systems B) Dealing with fear and anxiety about new systems C) Training users of the new system D) Enforcing user participation at all stages of system development E) Ensuring users are properly trained

A) Integrating legacy systems

What is the purpose of responsive web design? A) It allows one website to serve different platforms, such as tablets, PCs, and mobile phones. B) It allows websites to respond quickly to changing user needs. C) It enables websites to customize design according to user preferences. D) It enables websites to customize content based on user location and preferences. E) It enables different people to responsively program the system.

A) It allows one website to serve different platforms, such as tablets, PCs, and mobile phones.

Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view? A) Only some core systems that support functions that are absolutely critical to the organization B) Core systems and worthwhile provincial systems C) Core systems and any financial systems that can be easily integrated with each other D) Financial and accounting systems E) Systems that support decentralized units

A) Only some core systems that support functions that are absolutely critical to the organization

To review a project's tasks and their interrelationships, you would use which of the following? A) PERT chart B) Gantt chart C) PERT chart or a Gantt chart D) Scoring model E) Portfolio analysis

A) PERT chart

Which of the following best describes the central method used in a portfolio analysis? A) Performing an inventory of all of the organization's information systems projects and assets B) Performing a weighted comparison of the criteria used to evaluate a system C) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information D) Interviewing a small number of top managers to identify their goals and criteria for achieving success E) Scoring proposed systems on a number of dimensions, and selecting the one with the highest score

A) Performing an inventory of all of the organization's information systems projects and assets

Which conversion process introduces the system first to a limited portion of the organization? A) Pilot study strategy B) Phased approach strategy C) Limited cutover strategy D) Parallel strategy E) Parallel approach strategy

A) Pilot study strategy

The process of creating workable information systems in a very short period of time is called: A) RAD. B) JAD. C) prototyping. D) systems analysis and design. E) end user design

A) RAD.

Which of the following is not an important technology issue to consider when developing an international information system? A) Standardizing the global computing platform B) Deciding how mobile computing will fit into your international system C) Finding specific software applications that are user friendly and enhance productivity D) Building sufficient connectivity E) Developing common data standards

A) Standardizing the global computing platform

What is the primary driving factor for firms in selecting domestic outsourcing firms to build system solutions? A) To take advantage of technical skills the firm does not have B) To save labor costs C) To avoid change management issues D) To reduce the cost of hardware E) To avoid offshore outsourcing

A) To take advantage of technical skills the firm does not have

In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin? A) Traditional B) Prototyping C) RAD D) JAD E) Object oriented development

A) Traditional

Most companies pursuing a global strategy begin as: A) domestic exporters. B) multinationals. C) franchisers. D) transnationals. E) conglomerate corporations.

A) domestic exporters.

Franchise companies have typically had ________ systems. A) duplicated B) centralized C) networked D) decentralized E) autonomous

A) duplicated

Internal integration tools: A) enable a project to have sufficient technical support for projects with challenging and complex technology. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels. E) enable end users to communicate with system developers.

A) enable a project to have sufficient technical support for projects with challenging and complex technology.

A systems analysis includes a(n) ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint. A) feasibility study B) data flow diagram C) logical design D) systems design document E) request for proposal

A) feasibility study

An entire information system is broken down into its subsystems by using: A) high-level data flow diagrams. B) low-level data flow diagrams. C) process specifications. D) structured diagrams. E) logical design diagrams.

A) high-level data flow diagrams.

During the ________ stage of system development, system specifications that were prepared during the design stage are translated into software code. A) programming B) systems analysis and design C) implementation D) conversion E) acceptance testing

A) programming

In sociotechnical design: A) separate sets of technical and social design solutions are developed and compared. B) ergonomic features of a system are considered to be the most important consideration. C) systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. D) human needs are given more importance than technical needs. E) technical needs are given more importance than organizational needs.

A) separate sets of technical and social design solutions are developed and compared.

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use: A) structure charts. B) Gantt and PERT charts. C) process specifications. D) data flow diagrams. E) user documentation.

A) structure charts.

In developing countries, use of the Internet is limited by all of the following except: A) use of mobile telephones. B) high cost of PCs. C) poor bandwidth capacity. D) unreliable power grids. E) political disruptions.

A) use of mobile telephones.

________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes. A) Business process redesign B) Business process management C) CASE tools D) TQM E) Systems analysis and design

B) Business process management

Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development? A) Object-oriented development B) Component-based development C) Structured methodologies D) RAD E) Agile development

B) Component-based development

________ is the process of changing from the old system to the new system. A) Implementation B) Conversion C) Systems analysis and design D) Programming E) End user involvement

B) Conversion

Which of the following is not a specific challenge to global business systems? A) Shortages of skilled consultants B) Cultural expectations C) Different telecommunication standards D) Different data transfer speeds E) Unreliable phone networks

B) Cultural expectations

As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? A) Cost overruns B) Customer loyalty C) Time slippage D) Technical shortfalls E) Failure to obtain anticipated benefits

B) Customer loyalty

n an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related? A) Degree would be a sister class to Mathematics and Physics. B) Degree is a superclass to Mathematics and Physics. C) Mathematics and Physics would be ancestors to Degree. D) Degree would be a subclass to Mathematics and Physics. E) Math, Physics and Degree are sister classes.

B) Degree is a superclass to Mathematics and Physics.

Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis? A) TPS B) EDI C) CRM D) Enterprise systems E) MIS

B) EDI

According to the Project Management Institute, what is the leading factor in project success? A) Upper management that financially backs the project B) Executive sponsors who are actively engaged C) Carefully monitored changes in work habits and procedures D) Communication between technicians and end users E) End users who communicate their needs for the project

B) Executive sponsors who are actively engaged

As a technical project manager, you have decided to propose implementing a prototyping methodology for a small web-based design project. What is the order of steps you will follow in this project? A) Develop the prototype; use the prototype; revise and enhance the prototype. B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype. C) Define the requirements, develop solutions, select the best prototype, and implement the prototype. D) Define the requirements, develop the prototype, revise and enhance the prototype. E) Select the best prototype, define the requirements, and implement the prototype.

B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype.

Which of the following is an example of using an external integration tool? A) Creating a Gantt chart B) Including user representatives as active members of the project team C) Creating a PERT chart D) Using portfolio analysis E) Developing a scoring model

B) Including user representatives as active members of the project team

________ provide(s) a detailed statement of the information needs that a new system must satisfy; identifies who needs what information, and when, where, and how the information is needed. A) Systems analysis and design documents B) Information requirements C) A data flow diagram D) A feasibility study E) Requests for proposal

B) Information requirements

Which type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level? A) RAD B) JAD C) Prototyping D) End-user development E) Traditional

B) JAD

Which of the following industries is most affected by globalization? A) Telecommunications B) Manufacturing C) Law D) Entertainment E) Transportation

B) Manufacturing

Which method is used to assign weights to various features of a system? A) Information systems plan B) Scoring model C) Portfolio analysis D) TCO E) Real options model

B) Scoring model

Which of the following best describes the central method used in a scoring model? A) Performing an inventory of all of the organization's information systems projects and assets B) Performing a weighted comparison of the criteria used to evaluate a system C) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information D) Interviewing a small number of top managers to identify their goals and criteria for achieving success E) Calculating the return on investment for each system, and choosing the system with the best return

B) Performing a weighted comparison of the criteria used to evaluate a system

Which of the following is not a general cultural factor driving global business? A) Global communication and transportation technologies B) Political instability C) Global knowledge base D) Global culture E) Global social norms

B) Political instability

Which of the following would not be covered in the Management Strategy section of an information systems plan? A) Acquisition plans B) Progress reports C) Organizational realignment D) Internal reorganization E) Major training initiatives

B) Progress reports

Which of the following statements best describes the effect that project structure has on overall project risk? A) Highly structured projects are more complex, and run a higher risk of programmers and users misunderstanding the ultimate goals. B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals. C) Highly structured projects tend to be larger, affecting more organizational units, and run both the risk of out-of-control costs and becoming too difficult to control. D) Less structured projects are more able to be quickly developed, tested, and implemented using cutting-edge RAD and JAD development techniques, and pose less risk of running up unforeseen costs. E) The less structured a project, the greater the freedom of users to define the system.

B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals.

Which of the following variables in project management is an indicator of how well the project satisfies management objectives? A) Scope B) Quality C) Time D) Cost E) Risk

B) Quality

Which process develops a detailed description of the functions that a new information system must perform? A) Feasibility study B) Requirements analysis C) Systems design D) Test plan development E) Management plan

B) Requirements analysis

In what stage of systems development are design specifications created? A) Systems analysis B) Systems design C) Testing D) Conversion E) Implementation

B) Systems design

Which of the following statements about project risk is not true? A) The more dollars spent on project, the greater the risk. B) The higher the number of implementation staff on a project, the lower the risk. C) The higher the number of organizational units affected by a project, the greater the risk. D) Very large-scale systems project have a failure rate that is 50 to 75 percent higher than that for other projects. E) The organizational complexity of a system contributes to the complexity of large-scale systems projects.

B) The higher the number of implementation staff on a project, the lower the risk.

Which of the following statements about connectivity in relation to global systems is not true? A) Few global corporations trust the security of the Internet. B) The public Internet guarantees a basic level of service. C) Many global corporations use private networks to communicate sensitive data. D) Not all countries support basic Internet service. E) The Internet provides a powerful foundation for providing connectivity among the dispersed units of global firms.

B) The public Internet guarantees a basic level of service.

Which of the following is not an important factor when implementing a global information system solution? A) Agreeing on common user requirements B) Understanding if your computer system can operate in a global environment C) Introducing changes in business processes D) Coordinating applications development E) Coordinating software releases

B) Understanding if your computer system can operate in a global environment

Which of the following is not one of the five main variables affecting project success? A) Risk B) Vendors C) Time D) Quality E) Cost

B) Vendors

Counterimplementation is best defined as: A) multiple implementations that are run in parallel. B) deliberate attempts to thwart the implementation of a system. C) critiquing the implementation of a system constructively. D) all of the organizational challenges involved in implementing a system. E) strategies used to overcome user resistance to change.

B) deliberate attempts to thwart the implementation of a system.

In decentralized systems: A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) foreign units design the solutions and systems used at the domestic home base. E) all systems are designed in domestic headquarters and then distributed to foreign units.

B) each foreign unit designs its own unique solutions and systems.

Formal planning and control tools: A) are used to select projects where many criteria must be considered. B) enable a project manager to properly document and monitor project plans. C) are used to evaluate alternative systems projects. D) link the work of the implementation team with users at all organization levels. E) serve as a road map indicating the direction of systems development.

B) enable a project manager to properly document and monitor project plans.

The network systems structure is the most visible in ________ services. A) production B) financial C) marketing D) software design E) administrative

B) financial

The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the: A) future present value. B) internal rate of return. C) external rate of return. D) ROPM (real options pricing model). E) present value of future cash flows.

B) internal rate of return.

Most large companies with overseas operations have inherited: A) recently built technology platforms for international systems. B) patchwork international systems from the distant past. C) transaction-oriented reporting based at the home office for overseas business. D) global marketing systems developed domestically. E) enterprise systems developed by local firms.

B) patchwork international systems from the distant past.

In a multinational business strategy, the ________ business function is decentralized and dispersed among foreign units. A) finance/accounting B) production C) human resources D) strategic management E) sales/marketing

B) production

All of the following present challenges to developing global business systems except: A) foreign accounting practices. B) production costs. C) language differences. D) exchange rates. E) shortages of skilled consultants.

B) production costs.

The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists. A) project management group B) project team C) IS steering committee D) corporate strategic planning committee E) system planning committee

B) project team

The ________ is directly responsible for the individual systems project. A) project management group B) project team C) IS steering committee D) corporate strategic planning committee E) systems planning committee

B) project team

A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of: A) automation. B) rationalization of procedures. C) paradigm shift. D) TQM. E) six sigma.

B) rationalization of procedures.

In the direct cutover conversion strategy, the new system: A) is tested by an outsourced company. B) replaces the old one at on an appointed day. C) and the old are run together. D) is introduced in stages. E) the old and new systems are run in parallel.

B) replaces the old one at on an appointed day.

Systems design: A) determines whether a solution is feasible from a financial and organizational standpoint. B) shows how the new system will fulfill the information requirements. C) identifies which users need what information, where, when and how. D) is concerned with the logical view of the system solution. E) translates system specifications into software program code.

B) shows how the new system will fulfill the information requirements.

System testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. C) tests each program separately. D) provides the final certification that the system is ready to be used in a production setting. E) tests the information requirements of a system.

B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

Compared to the use of proprietary components, web services promise to be less expensive and less difficult to implement because of: A) their ability to integrate seamlessly with legacy systems. B) their ability to enable communication among different systems using universal standards. C) the ubiquity of the Internet. D) the ability to reuse web services components. E) their use of custom programming.

B) their ability to enable communication among different systems using universal standards.

On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent. A) 30 B) 40 C) 50 D) 60 E) 70

C) 50

Which of the following types of projects is most likely to fail? A) Integration of a third-party automated payment system B) Replacement of middleware with web services for legacy application integration C) Business process redesign project that restructures workflow and responsibilities D) Redesigning a user interface to an online investment site E) Building a web-based interface to an existing system

C) Business process redesign project that restructures workflow and responsibilities

Which of the following is at the top of the management structure for information systems projects in a large company? A) Project team B) Project management group C) Corporate strategic planning group and information systems steering committee D) Information systems managers E) End-user managers

C) Corporate strategic planning group and information systems steering committee

Which of the following is not one of the principal management challenges in developing global systems? A) Encouraging local users to support global systems B) Coordinating applications development C) Defining an acceptable test plan D) Agreeing on common user requirements E) Introducing changes in business processes

C) Defining an acceptable test plan

Which of the following would not be covered in the Budget Requirements section of an information systems plan? A) Requirements B) Potential savings C) Difficulties meeting business requirements D) Financing E) Acquisition cycle

C) Difficulties meeting business requirements

Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business? A) Organize value-adding activities along lines of comparative advantage. B) Establish multiple offices for international systems and a global CIO position. C) Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management. D) Develop and operate systems units at the international level first. E) Centralize production, but decentralize marketing and sales to be close to the customer.

C) Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management.

Which of the following helps project managers identify bottlenecks in project development? A) Internal integration tools B) External integration tools C) Formal planning and control tools D) Both internal and external integration tools E) Portfolio analysis tools

C) Formal planning and control tools

From your reading of the chapter case, which of the following best describes the challenge Dunlop Aircraft Tyres was facing as a global company? A) Inadequate information for managerial decision making B) Lack of buy-in for global systems by foreign units C) Fragmented legacy systems and data without proper integration D) Poor governance of information systems E) Managing a global supply chain

C) Fragmented legacy systems and data without proper integration

You have been hired by a firm in a non-information-intensive industry to evaluate its inventory of systems and IT projects. Which types of projects should the firm focus on? A) High-risk projects B) Low cost, low-benefit projects C) High-benefit, low-risk projects D) Any project that might be beneficial E) Low cost, high benefit projects

C) High-benefit, low-risk projects

Which of the following refers to all organizational activities working toward the adoption, management, and routinization of a new information system? A) Production B) Maintenance C) Implementation D) Acceptance E) Final acceptance

C) Implementation

Which of the following is not a tangible benefit of information systems? A) Reduced rate of growth in expenses B) Lower computer expenses C) Improved resource control D) Increased productivity E) Reduced facility costs

C) Improved resource control

Which of the following is the most widely used project management software today? A) Vertabase B) IBM Project Guide C) Microsoft Project D) Microsoft Excel E) Zoho Projects

C) Microsoft Project

Which method would you use to develop risk profiles for a firm's information system projects and assets? A) Information systems plan B) Scoring model C) Portfolio analysis D) TCO E) Real options model

C) Portfolio analysis

Which of the following best describes the relationship between system implementation and user involvement and management support? A) System implementation rarely benefits from user involvement. B) System implementation benefits from user support, but does not require management support. C) System implementation generally benefits from high levels of user involvement and management support. D) System implementation benefits from management support, but does not require user support. E) System implementation rarely benefits from management support.

C) System implementation generally benefits from high levels of user involvement and management support.

What is the first thing you should consider when thinking about building an international information system? A) The state of world politics B) New technologies that will help you achieve your goals C) The global environment where your business will operate, and identify the business drivers for your firm and industry D) The business challenges you face in the global environment E) The different computing and communication standards in the world

C) The global environment where your business will operate, and identify the business drivers for your firm and industry

Which of the following statements about scoring models is not true? A) There are many qualitative judgments involved in using a scoring model. B) A scoring model is useful for selecting projects where many criteria must be considered. C) The most important outcome of a scoring model is the score. D) A scoring model requires experts who understand the issues and the technology. E) It is appropriate to cycle through a scoring model several times.

C) The most important outcome of a scoring model is the score

Which of the following has the second-largest number of Internet users in the world? A) China B) India C) United States D) Brazil E) Canada

C) United States

A native mobile app is: A) a mobile website. B) a mobile web app. C) a standalone application that does not use a browser. D) a responsive mobile app. E) one that can only operate on selected devices.

C) a standalone application that does not use a browser.

End user development: A) allows end users to create highly complex information systems. B) increases the time and steps required to produce a finished application when compared to professional development. C) allows ends users to develop simple information systems. D) requires more time to develop systems. E) requires formal assistance from technical specialists.

C) allows ends users to develop simple information systems.

In a parallel conversion strategy, the new system: A) is tested by an outsourced company. B) replaces the old one on an appointed day. C) and the old are run together for a time. D) is introduced only to a limited area first. E) is slowly converted from the old system.

C) and the old are run together for a time.

The four kinds of structural organizational change enabled by IT, in order from least to most risky, are: A) rationalization, automation, reengineering, and redesigning. B) rationalization, automation, reengineering, and paradigm shift. C) automation, rationalization, redesigning, and paradigm shift. D) automation, redesigning, restructuring, and paradigm shift. E) paradigm shift, reengineering, rationalization, and automation.

C) automation, rationalization, redesigning, and paradigm shift.

The way to identify core business processes is to conduct a: A) cost-benefit analysis. B) work-flow analysis. C) business process analysis. D) feasibility analysis. E) systems analysis.

C) business process analysis.

Software localization is the process of: A) developing a purely graphical user interface. B) converting software programming to run on a different platform. C) converting software to operate in a second language. D) modifying software so that it can be adopted in other countries without engineering changes. E) modifying software so executives can understand its command language.

C) converting software to operate in a second language.

Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed: A) acceptance. B) production. C) maintenance. D) post-implementation. E) implementation.

C) maintenance.

Object-oriented development could potentially reduce the time and cost of writing software because: A) object-oriented programming requires less training. B) iterative prototyping is not required. C) objects are reusable. D) a single user interface object can be used for the entire application. E) it's not necessary to use a formal methodology to design a system.

C) objects are reusable.

Information systems specialists often tend to seek solutions that: A) are oriented towards solving business problems. B) facilitate organizational tasks. C) optimize hardware and software efficiency at the expense of ease of use. D) are simplistic for end users to understand. E) employ clear documentation.

C) optimize hardware and software efficiency at the expense of ease of use.

An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of: A) automation. B) rationalization of procedures. C) paradigm shift. D) business process redesign. E) organizational change.

C) paradigm shift.

Making judgments and taking action on the basis of narrow or personal characteristics is referred to as: A) localization. B) cooptation. C) particularism. D) prejudice. E) globalization.

C) particularism.

In object-oriented development: A) the class is used as the basic unit of systems analysis and design. B) an object is a collection of data that is acted on by external processes. C) processing logic resides within objects. D) a strict, step-by-step development process is essential. E) data and processes are separated.

C) processing logic resides within objects.

A(n) ________ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. A) feasibility study B) data flow diagram C) systems design document D) information requirements document E) request for proposal

C) systems design document

In networked systems: A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) foreign units design the solutions and systems used at the domestic home base. E) development occurs at the home base but operations are handed over to autonomous units in foreign locations.

C) systems development and operations occur in an integrated and coordinated fashion across all units.

Which of the following is the best definition of international information systems? A) Systems that talk to one another using the global Internet B) Systems used by international businesses C) Business processes that span the globe D) Basic information systems required by organizations to coordinate worldwide trade and other activities E) Systems that are developed by global firms

D) Basic information systems required by organizations to coordinate worldwide trade and other activities

________ methods rely on measures of cash flows into and out of the firm. A) Scoring model B) Portfolio analysis C) Real options pricing D) Capital budgeting E) Cost effectiveness

D) Capital budgeting

Final assembly of Apple's iPhone occurs in which of the following locations? A) United States B) Japan C) South Korea D) China E) German

D) China

Transferring data from a legacy system to the new system would be defined by which category of system design specifications? A) Input B) Database C) Manual procedures D) Conversion E) Implementation

D) Conversion

Which of the following is not one of the main organizational issues facing firms who are seeking to globalize? A) Choosing a global strategy B) Organizing the global business structure C) Organizing the systems management D) Defining the global environment E) Organizing the business

D) Defining the global environment

Which of the following is not a top priority in mobile application development? A) Designing for multitouch B) Saving resources C) Limiting the use of keyboards D) Designing for keyboard data entry E) Designing for a mobile device's camera or other features

D) Designing for keyboard data entry

A firm in the finance industry should do which of the following to ensure that it stays current with technology? A) Select only low-cost, low risk projects B) Limit work to those projects with great rewards C) Select only low-risk, high-reward projects D) Have a few high-risk, high benefit projects E) Avoid projects that were very costly

D) Have a few high-risk, high benefit projects

Which of the following is an example of using an internal integration tool? A) Creating a Gantt chart B) Including user representatives as active members of the project team C) Creating PERT chart D) Holding frequent project team meetings E) Developing a scoring model

D) Holding frequent project team meetings

Which of the following is a limitation of using a financial approach to evaluate information systems? A) Inability to measure ROI B) Inability to control vendor costs C) Inability to assess risk D) Inability to assess costs from organizational disruption E) Inability to assess the cost of technology

D) Inability to assess costs from organizational disruption

Which of the following is the dominant pattern of the system configurations used by transnational firms? A) Centralized B) Duplicated C) Decentralized D) Networked E) Localized

D) Networked

Based on your reading of the chapter, why should companies avoid creating an all-encompassing, new global system when moving towards global operations? A) This approach may fail due to a lack of visibility. B) It is difficult to quantify and explain the benefits of information systems that are large. C) "Grand design" approaches typically fail to identify centers of excellence. D) Opposition is strengthened because of requirements for huge resources. E) This approach will fail because of a lack of concrete objectives.

D) Opposition is strengthened because of requirements for huge resources.

What is the greatest barrier to successful business process change? A) Ineffective project management B) Usability of implemented solution C) Selecting the correct process to change D) Organizational culture E) Poor choice of technology

D) Organizational culture

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations? A) Information systems plan B) Internal integration report C) Sociotechnical design report D) Organizational impact analysis E) Strategic planning document

D) Organizational impact analysis

You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project? A) RAD B) JAD C) End-user development D) Prototyping E) Traditional

D) Prototyping

Which of the following is not something you would use to control risk factors in an information systems project? A) Internal integration tools B) External integration tools C) Formal planning tools and formal control tools D) Real options pricing models E) Gantt charts

D) Real options pricing models

Which of the following is not one of the main benefits to implementing global systems? A) Superior management and coordination B) Vast improvements in operation C) New economies of scale at production facilities D) Reduced hardware costs E) Optimization of the use of corporate funds

D) Reduced hardware costs

Which of the following project management variables defines what work is or is not included in a project? A) Goals B) Risk C) Quality D) Scope E) Cost

D) Scope

The idea that the achievement of quality control is an end in itself describes a main concept of: A) BPM. B) BPR. C) six sigma. D) TQM. E) systems analysis and design.

D) TQM.

Which of the following may occur when systems are created rapidly, without a formal development methodology? A) End users can take over the work of IT specialists. B) The organization quickly outgrows the new system. C) Hardware, software, and quality standards are less important. D) Testing and documentation may be inadequate. E) IT specialists dominate the design of the system.

D) Testing and documentation may be inadequate.

Which of the following statements about accounting practices in different countries is not true? A) German companies generally do not recognize a profit from a venture until the project is completely finished and they have been paid. B) British firms recognize profits before a project is finished, once they are reasonably certain they will get the money. C) Dutch firms separate tax calculations from reports to shareholders. D) U.S. accounting practices focus on demonstrating compliance with strict rules. E) British firms focus on showing shareholders how fast profits are growing.

D) U.S. accounting practices focus on demonstrating compliance with strict rules.

Which of the following statements about transborder data flow is not true? A) The E.U.-U.S. Privacy Shield replaces previous agreements between the United States and the EU with respect to transborder data flow. B) Privacy Shield provides additional privacy protection for U.S. citizens. C) Privacy Shield protects European citizens from certain surveillance activities of U.S. national security agencies. D) U.S. firms must register with European privacy regulators in order to process personal information of European citizens in the United States. E) European countries have different laws concerning transborder data flow and privacy than the United States.

D) U.S. firms must register with European privacy regulators in order to process personal information of European citizens in the United States.

All of the following countries block access to websites considered morally or politically offensive except: A) China. B) Iran. C) Singapore. D) United States. E) Saudi Arabia.

D) United States.

Which of the following is not an organizational factor in systems planning and implementation? A) Standards and performance monitoring B) Government regulatory compliance C) Health and safety D) User interface E) Ergonomics

D) User interface

Which of the following methods of encouraging local users to support global systems should be avoided as much as possible? A) Permitting each country unit the opportunity to develop a transnational application first in its home territory and then throughout the world B) Developing transnational centers of excellence C) Requiring local units to agree on a short list of transnational systems D) Using raw power E) Involving users in the creation of the design without giving up control over the development of the project to parochial interests

D) Using raw power

In the traditional systems life cycle, end users: A) are important and ongoing members of the team from the original analysis phase through maintenance. B) are important only in the testing phases. C) have no input. D) are limited to providing information requirements and reviewing the technical staff's work. E) control the development of the system.

D) are limited to providing information requirements and reviewing the technical staff's work.

BPM software provides tools that help business do all of the following except: A) identify and document processes requiring improvement. B) create models of improved processes. C) capture and enforce business rules for performing processes. D) capture and identify information system requirements for a new system. E) integrate existing systems to support new or redesigned processes.

D) capture and identify information system requirements for a new system.

External integration tools: A) enable a project to have sufficient technical support for project management and development. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels. E) enable project team members to keep track of external costs of a project.

D) consist of ways to link the work of the implementation team with users at all organization levels.

The primary tool for representing a system's component processes and the flow of data between them is the: A) data dictionary. B) process specifications diagram. C) structure chart. D) data flow diagram. E) object-oriented chart.

D) data flow diagram.

Multinational companies tend to dominantly have ________ systems. A) duplicated B) centralized C) networked D) decentralized E) autonomous

D) decentralized

In terms of global business strategy and structure, a multinational company will use a policy of: A) mixed sales and marketing, with centralized production, accounting, human resources, and strategic management. B) centralized production, accounting, marketing, human resources, with strategic management. C) dispersed production, accounting, human resources, with centralized strategic management, and marketing. D) dispersed production and marketing, with centralized accounting and strategic management. E) making local units that are clones of the mother country units.

D) dispersed production and marketing, with centralized accounting and strategic management.

In terms of global business strategy and structure, a franchise company will use a policy of: A) centralized production, accounting, marketing, human resources, with strategic management. B) dispersed production, accounting, human resources, with centralized strategic management, and marketing. C) dispersed production and marketing, with centralized accounting, human resources and strategic management. D) dispersed production, marketing, and human resources, with centralized strategic management and finance/accounting. E) decentralized production, accounting, human resources, with a decentralized management.

D) dispersed production, marketing, and human resources, with centralized strategic management and finance/accounting.

In terms of global business strategy and structure, a multinational strategy: A) centralizes production and accounting and decentralizes marketing and human resources. B) concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries. C) centralizes production, accounting, marketing, and human resources. D) disperses production and marketing, with centralized accounting, human resources and strategic management E) concentrates production and marketing in each country, and decentralizes accounting and human resources.

D) disperses production and marketing, with centralized accounting, human resources and strategic management

In automation: A) more manual steps are required. B) business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks. C) the nature of the business is rethought. D) employees are enabled to perform their tasks more efficiently. E) business processes are added.

D) employees are enabled to perform their tasks more efficiently.

All of the following are indications of a failed information systems project except: A) employees are refusing to switch to the new system. B) employees have created a spreadsheet solution to manipulate the data generated by the system. C) a redesigned website has fewer visits to the customer support pages. D) employees require training to properly use the system. E) the system is not being used by anyone.

D) employees require training to properly use the system.

Acceptance testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole. C) tests each program separately in the system. D) provides the final certification that the system is ready to be used in a production setting. E) tests the conversion of legacy data to the new system.

D) provides the final certification that the system is ready to be used in a production setting.

A software package evaluation process is often based on a series of questions sent to vendors, called a(n): A) systems design document. B) strategic planning document. C) information systems management plan. D) request for proposal. E) logical design document.

D) request for proposal.

The worth of systems from a financial perspective essentially revolves around the issue of: A) total cost of ownership. B) adherence to information requirements. C) asset utilization. D) return on invested capital. E) the cost of computing equipment.

D) return on invested capital.

In centralized systems: A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) systems development and operations occur totally at the domestic home base. E) systems development is a combined effort of domestic and international units.

D) systems development and operations occur totally at the domestic home base.

Possible functions of BPM tools include all of the following except: A) integrating existing systems to support business processes' improvements. B) automating business processes. C) identifying and document business processes. D) testing the security of business processes. E) designing new processes.

D) testing the security of business processes.

Transborder data flow refers to: A) the flow of information in international systems. B) the ways in which a country's laws change the flow of data from one country to another. C) the business of moving information from one country to another. D) the movement of information across international boundaries. E) the business process of coordinating information from many different countries.

D) the movement of information across international boundaries.

The oldest method for building information systems is: A) component-based development. B) prototyping. C) object-oriented development. D) the systems life cycle. E) computer-aided software engineering.

D) the systems life cycle.

The major dimensions of international systems architecture include each of the following except: A) the global environment. B) corporate global strategy. C) technology platform. D) transborder data flows. E) management and business processes.

D) transborder data flows.

In terms of global business strategy, the governance of ________ firms has been likened to a federal structure—strong central management core of decision making, but considerable dispersal of power and financial resources. A) domestic exporter B) multinational C) franchiser D) transnational E) domestic importer

D) transnational

The entire system-building effort is driven by: A) six sigma. B) feasibility studies. C) documentation. D) user information requirements. E) available information technology.

D) user information requirements.

While users are concerned about an information system delivering the information needed for work, designers might be concerned about: A) accessing the data on iPhones and tablets. B) the procedures required to enter data into the system. C) how operation of the system will change their daily routines. D) what demands the system will place on the company servers. E) opening lines of communication with end users.

D) what demands the system will place on the company servers.

Which of the following strategies represents the proper approach to a high risk, high reward project? A) Identify and develop B) Avoid C) Treat as a routine project D) Pursue after all other projects are complete E) Cautiously examine

E) Cautiously examine

Which of the following would not be covered in the Strategic Business Plan Rationale section of an information systems plan? A) Current situation B) Current business organization C) Firm's strategic plan D) Changing environments E) Current infrastructure capabilities

E) Current infrastructure capabilities

Which of the following is not a business driver of global business? A) Global communication and transportation technologies B) Development of global culture C) Emergence of global social norms D) Political stability E) Growth of international systems

E) Growth of international systems

You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? A) Increased sales of products B) Hardware and software expenditures C) Labor expenditures D) Reduced costs in production and operation E) Hardware, software, and labor expenditures

E) Hardware, software, and labor expenditures

Which of the following statements about the user-designer communications gap is not true? A) It occurs because users and information systems specialists tend to have different backgrounds, interests, and priorities. B) It is one of the major reasons why user requirements are not properly incorporated into information systems. C) It is one of the major reasons why users are driven out of the implementation process. D) When it is pronounced, it creates a very high risk of failure for a systems development project. E) Information systems specialists prefer systems that are oriented toward solving business problems or facilitating organizational tasks.

E) Information systems specialists prefer systems that are oriented toward solving business problems or facilitating organizational tasks.

Enhanced employee goodwill falls under what category of costs and benefits of information systems? A) Costs B) Tangible benefits C) Cost savings D) Intangible costs E) Intangible benefits

E) Intangible benefits

Which of the following is not one of the primary types of firm strategy discussed in the chapter? A) Domestic exporter B) Multinational C) Franchiser D) Transnational E) International exporter

E) International exporter

Which of the following statistics from studies on failed projects is not true? A) Large software projects on average run 33 percent over schedule. B) Large software projects on average run 66 percent over budget. C) Between 30 and 40 percent of all software projects are "runaway" projects that far exceed the original schedule and budget projections and fail to perform as originally specified. D) As many as 17 percent of projects turn out so badly that they can threaten the existence of the company. E) The average cost overrun of IT projects is 20 percent.

E) The average cost overrun of IT projects is 20 percent.

Unit testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. C) involves testing the entire system with real-world data. D) provides the final certification that the system is ready to be used in a production setting. E) tests each program separately.

E) tests each program separately.

The differing backgrounds between users and information systems specialists is referred to as the: A) user expertise gap. B) information system specialist inefficiency. C) user-designer paradigm. D) user-designer expertise gap. E) user-designer communications gap.

E) user-designer communications gap.