Econ 6-13 test sju
Which of the following is an example of a Type A Behavior Pattern? Kristoffer is a slow and methodical worker, and he can always be counted on to get his work done with a high degree of accuracy, if not always on time. Frederica is an excellent team player, and she never takes credit for her efforts, preferring to see the outcome as the product of a group effort During weekly meetings, Sharona talks over other people and is always in a hurry to get back to her desk and get back to work. Natalia comes in late and leaves early, often without asking for permission or notifying her supervisor in advance. Enrique keeps to himself at office parties, preferring to read a book or wear earbuds rather than talk to anyone.
During weekly meetings, Sharona talks over other people and is always in a hurry to get back to her desk and get back to work.
When employees' specific values are comfort and safety, which general category of work values would be most important to them? Promotion Pay Status Supervision Environment
Environment
An effective way for organizations to foster affective commitment is through improving salary and benefits packages. T/F
False
Creative task performance is a behavior that is valuable only in jobs such as artist and inventor T/F
False
Emotional support refers to the help people receive that can be used to address the stressful demand directly. T/F
False
Job satisfaction is weakly correlated to life satisfaction, or the degree to which employees feel a sense of happiness with their lives. T/F
False
Political deviance refers to behaviors that intentionally harm the organization's assets and possessions. T/F
False
The moderate to strong positive correlations between the five core job characteristics and job satisfaction indicate that all employees want more variety and more autonomous and significant jobs. T/F
False
The most serious form of physical withdrawal is absenteeism. T/F
False
Which of the following situations demonstrates the connection between hindrance stressors and organizational commitment? Hilary's manager constantly makes unreasonable demands that force her to work long hours, and as a result she is looking for another job. Xander deals with his frustration over his boss showing favoritism to other members of his team by going for runs at lunch. Frida's company cuts costs by not replacing old, worn-out equipment, so she is forced to ignore the problems in order to focus on getting her work done The psychological pressure Sheila felt as an accountant during tax season led her to form a support group with other people in her department who felt the same way.
Hilary's manager constantly makes unreasonable demands that force her to work long hours, and as a result she is looking for another job.
Oakley was recently hired to join the marketing team at Metamorphosis Limited. He will be starting at the company in two weeks. Oakley has the reputation of being an expert in ad campaigns and catching the attention of the target audience. However, he also has the reputation of not getting along with anyone. He does not care much about where or for whom he works and is primarily motivated to achieve goals for himself and beat his own records. Oakley can be described as a(n) dog. star. Lone wolf Citizenship
Lone wolf
Which of the following examples of work involves the core job characteristic of identity? Malik works as a jack-of-all-trades, which includes carpentry, plumbing, and yard work. Joan works as a therapist rehabilitating accident victims so they can walk again. Min-jun took two years to write a novel, from starting the first draft to getting it published. Diego requires little supervision for his office work because it involves standardized forms.
Min-jun took two years to write a novel, from starting the first draft to getting it published.
Which of the following scenarios deals with satisfaction with the work itself? Lotte likes her job mainly because a coworker has become a close friend. Krystyna is happy with her job because it's a fast-track to the top. Santiago enjoys his job because his boss is so easy to get along with. Piotr enjoys his job because he regularly faces new challenges. Ximena is happy with her job because she just became a department head.
Piotr enjoys his job because he regularly faces new challenges.
Carmine is exhausted after another long day of answering the phones at the law firm of Lessup, Mitchum, and Holloway. He says those three names several hundred times a day, followed by "How my direct your call?" This is an example of job performance. adaptive task performance. knowledge work Routine task performance
Routine task performance
Deangelo, Journey, Bradley, Roland, and Sari work in the quality control department at a solar energy component manufacturer. In the next two weeks, one of them will quit. Based on their behavior, who do you think will be the one to leave? Journey, who often gets caught just zoning out at her desk when there are deadlines to meet Roland, who always volunteers to leave in the middle of the day to get supplies and then is gone for hours Deangelo. who spends a lot of time in the break room chatting with his friends at the company Saori, who always arrives late and leaves early and has been out sick four times in the last six
Saori, who always arrives late and leaves early and has been out sick four times in the last six
Since Sita's department hired a new manager, they have stopped doing many of the fun, team-building activities they used to do, and the workplace culture has changed for the worse. A few weeks ago, Sita's friend Lupe quit, and now Sit and her colleague Gary are thinking of quitting too. This shows the power of in affecting employee attitudes. social identity continuance Erosion Social influence
Social influence
Top Shelf Enterprises is conducting its annual performance review. Which of the following employees would Top Shelf view as being the most inimitable? Takumi, who devised a new component that increased company sales by 25 percent Bert, who has often been late to meetings and complains about his workload Juana, who has had difficulty getting along with members of her work team Liam, who has been a steady and reliable worker for the company for over five years who has brilliant suggestions but often fails to follow them all the way through
Takumi, who devised a new component that increased company sales by 25 percent
Hindrance stressors such as role ambiguity, conflict, and overload not only cause strain but also decrease commitment and job performance. T/F
True
Perceived organizational support reflects the degree to which employees believe that the organization values their contributions and cares about their well-being. T/F
True
Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours. T/F
True
Clementine, Valeria, and Davud are co workers at Streambanks, Inc. All three have worked at Streambanks for five years now. One day while eating lunch together, Clementine remarks that she heard their colleague Sabrina recently quit and went to work for a competitor. Each of the three has a different opinion about Sabrina's leaving, and they all have their own reasons for continuing to stay at Streambanks. When Davud asks Valeria how she feels about Sabrina's leaving and about her own reasons for staying with the company, Valeria replies that for her, it is the company's relaxed atmosphere and her close friends at Streambanks that keeps her working there. Which type of commitment is Valeria exhibiting? continuance affective associative evaluative
affective
According to the Rule of One-Eighth, 75 percent of organizations won't believe the connection between how they manage their people and the profits they earn. at best, 12 percent of organizations will actually do what is required to build profits by putting people first. 38 percent of the organizations try to make a single change to solve their problems. one in eight organizations miserably fails at making the people-to-profit connection. at least 88 percent of organizations will do everything necessary to put people first and thereby build profits.
at best, 12 percent of organizations will actually do what is required to build profits by putting people first.
Jacob, a sculptor, is known for creating statues that combine traditional materials such as marble or bronze with recycled parts from discarded machines. His pieces bring tens of thousands of dollars at auction, and this allows him to pay the salary of assistants such as Ernesto, an aspiring sculptor. Ernesto sharpens Jacob's chisels, scours junk yards for machines Jacob might use, and cleans up the rock chips and other debris in Jacob's studio. The difference between their two positions is best described in organizational terms by saying that Jacob's work involves. task performance,whereas Ernesto's is task performance. Adaptive, primarily concerned with routine adaptive; primarily concerned with creative creative: primarily concerned with routine credlive, primarily concerned with adaptive
creative: primarily concerned with routine
Jamar continually breaks off from his assigned tasks to check sports news or check his friends' social media updates. He is engaging in socializing, which is a type of psychological withdrawal. cyberloafing, which is a type of antisocial behavior. cyberloafing, which is a type of psychological withdrawal. psychological absenteeism, which is a type of negative organizational behavior.
cyberloafing, which is a type of psychological withdrawal
Shari works at a fast-food restaurant, which requires her always to be cheerful even when customers are rude or impatient. Shari's job involves a large amount mood swings. emotional labor. emotional contagion. deactivated moods. flow immersion.
emotional labor
In job characteristics theory, the degree to which employees have a strong need for personal accomplishment or developing themselves beyond their current level is known as growth need strength. feedback. identity. significance
growth need strength.
Lethabo is the marketing manager at BlueSky Concepts, a management consulting firm. His calendar is filled with meetings with heads of companies,phone calls with prospective employees, interviews with business magazines, presentations and seminars in different countries, and the like. Lethabo feels that every workday he has something different to do, and he is rarely bored with his job. According to the job characteristics theory, which of the following is true about Lethabo's job? It has low autonomy. It has high identity. It has high variety. It has high moral significance
it has high variety.
As the manager of a local store selling a popular brand of smartphone, Ayesha is evaluating the employees who work with walk-in customers. She looks at such factors as positive or negative customer comments about each employee, their sales relative to those of their coworkers, the amount of time they spend with each customer, the knowledge they exhibit when answering customer questions, and so forth. Ayesha is evaluating each of these employees in terms of their counterproductive behavior. task performance. courtesy. Citizenship behavior
none of these
Clementine, Valeria, and Davud are coworkers at Streambanks, Inc. All three have worked at Streambanks for five years now. One day while eating lunch together, Clementine remarks that she heard their colleague Sabrina recently quit and went to work for a competitor. Each of the three has a different opinion about Sabrina's leaving, and they all have their own reasons for continuing to stay at Streambanks. Davud remarks that it is not worthwhile for hir to leave like Sabrina because he has put in the time and hard work for a promotion. If he left for another company, he would not likely get this opportunity again soon. Which type of commitment is Davud exhibiting? normative obligation-based affective skill-based
none of these
Lupe is the assistant editor at the Voice of Today, an online publication. With recent increased readership, the editorial committee has decided to move up the deadline for article submissions by eight hours. This move was not welcomed by the junior writers and editors. Lupe, although unhappy with the decision, faces the problem head on and copes by working faster and harder. This is an example of_____ coping. stress-focused behavior emotion-focused fear-focused cognitive problem-focused
problem-focused
Kwame, Rosalinda, and Sven work at Security First Trust and National Reserve, a medium-sized bank with 240 branches in eight states. Kwame works as a teller. Rosalinda works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Kwame recently received instructions from his supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Kwame is also expected to follow the bank's number-one goal of customer satisfaction. Rosalinda is facing her own challenges. Two of the regional supervisors suddenly left the bank for other opportunities, resulting in a significant increase in work responsibility and time pressure for Rosalinda and the remaining two supervisors. Just two days before the two regional supervisors quit, the bank hired Sven as a supervisor trainee. With the bank suddenly short-handed, Sven was asked to take up all the responsibilities of a regional supervisor. He has been given very few instructions or guidelines about how things are supposed to be done. Instead, the bank expects him to learn on the job. In this scenario, Sven is encountering stress resulting from negative life events. role conflict. work complexity. role ambiguity.
role ambiguity
Sergei's father worked in a steel mill all his life, but Sergei, despite having great respect for his dad, never considered this career path. Instead, almost from the time he could walk, Sergei has been taking apart computers and putting them back together, and today he designs computer hardware. The story of Sergei and his father is an illustration of a trend over the past few decades, which can best be described by saying that there has been a(n) shortage of trained personnel in jobs across the spectrum. tendency to overemphasize knowledge work as opposed to industrial jobs. shift away from industrial jobs and toward knowledge work. rejection of parents jobs and professions.
shift away from industrial jobs and toward knowledge work.
Felicia is an experienced lab technician, but at the moment she is not working in the lab but instead is reviewing a list of activities associated with her job and rating them in terms of their importance. Most likely, Felicia is a soon-to-be retiree preparing to train the person who will replace her. boss completing a job performance evaluation of her subordinates. Job seeker considering the best qualities she could bring to her new job researcher conducting an Industrywide study subject matter expert involved in a iob analvsis.
subject matter expert involved in a iob analvsis.
Like individual characteristics, group mechanisms shape satisfaction, stress, motivation, trust, and learning. T/F
true
Strategic management focuses on the corporate tactics and industry characteristics that affect an organization's profitability. T/F
true
Bradley may be an entry-level fry cook at Danny Boy's, a fast-food restaurant, but he thinks and acts far beyond his pay grade. He continually offers the manager suggestions regarding how to improve efficiency in the kitchen, and more often than not, the manager adopts his ideas. Bradley also pointed out that the way the kitchen was disposing of used cooking grease presented both an environmental hazard and a possible fire hazard. His behavior exemplifies boosterism. courtesy. civic virtue Voice
voice
Gregor has worked in software quality assurance for three years but is looking for opportunities at other companies as a means to increase his salary and gain responsibility. To prepare for his interview for a software engineer position, he studies programming in his spare time and asks friends who are already programmers for interview tips. Despite his relative lack of experience, he is thrilled when the human resources manager for the new company calls to tell him he has been hired. Although he is eager to please his new boss, he gets nervous when his first assignment requires him to implement a new user interface feature in a programming language that he is not very familiar with. While feeling a bit anxious about his ability to complete the task, he uses online tutorials and asks for guidance from coworkers to help him achieve his goal. He has to work late for three nights, but by the end of the week, he is proud to have accomplished the task successfully and to have learned new skills in the process. Gregor's path to success is an example of work responsibility. role ambiguity. role overload. work complexity.
work complexity.
Looking for the positive in the negative, and avoiding, distancing, and ignoring are examples of emotion-focused cognitive coping strategies. primary cognitive coping strategies. problem-focused cognitive coping strategies. problem-focused behavioral coping strategies.
emotion-focused cognitive coping strategies.
Evaluating an employee's performance based on results alone provides the best picture of which employees are worth more to an organization.
False
According to the transactional theory of stress, when people first encounter stressors, the process of primary appraisal is triggered. T/F
true
