Effective Communication
4 ways to improve communications with a person who is blind or visually impaired
1. use soft tone of voice, describe events that are occurring 2. announce your presence as you enter 3. explain sounds or noises 4. use touch when appropriate
4 benefits patients experiences when health care workers have effective communication skills
1. verbal/ nonverbal communication 2. importance of listening 3. proper reporting or recording 4. helping through stages of growth and development
3 main barriers created by culture diversity
1. beliefs and practices regarding health and illness 2. language differences 3. eye contact
4 senses a health care worker can use to make observations
1. sight 2. smell 3. touch 4. hearing
4 ways you can deal with and angry patient
1. Allow patient to express their fear or anger 2. encourage them to talk about their feelings 3. Avoid arguing 4. remain calm, talk in soft and nonthreatening voice, and provide quality care
3 common causes of communication barriers
1. Physical disabilities 2. Psychological attitudes 3. Prejudice and culture diversity
3 nonverbal ways a person can convey interest and caring
1. Touch of hand 2. Pat on back 3. Firm handshake
How should errors on a health care record be corrected?
Errors should be crossed out neatly with a straight line, have "error" recored by them, show the initials of person making error
What is a common cause of anger or a negative attitude?
Fear
What is Nonverbal communication?
Involves the use of Facial expressions, Body language, gestures, eye contact, and touch to convey messages or ideas.
Why does reflecting statements to the speaker help in communication process?
Lets spacer know the statements are being heard and understood
What does SMART stand for?
S- specific M- measure A- attainable R- realistic T- timed
Order of message
Sender - Message - Feedback - Receiver
Subjective and Objective
Subjective: can not be seen or felt, commonly called symptoms. Objective: can be seen or measured
What is communication?
The exchange of information, thoughts, ideas and feelings
What is culture?
Values, beliefs, attitudes, and customs shared by a group of people on by generations
