Effective Communication Skills
First draft
Getting thoughts on paper
Effective communication
Considering audience and adapting message
Effective meetings
Creating agenda and planning in advance
Evaluating
Critically reviewing and judging communication
Conflict
Difference in understanding or emotional response
Team
Group with shared commitment towards a goal
Writer's block
Result of procrastination or impatience
Solid understanding
Understanding intent, content, and emotion behind communication
Reading your audience
Understanding their interest through cues
Comprehending
Understanding what you hear and read
Restating
Paraphrasing a complex or ambiguous message
Primary research
Collecting own data
Face to face
Detailed explanation in person
Interpretation
Analyzing the meaning of communication
Strategic communication
Audience-oriented and persuasive
Analysis
Determining best medium for message
Voicemail messages
Focusing on one topic
Active listening
Focusing on the speaker
Passive listening
Forgetting information shortly after hearing it
Persuasion
Influencing audience to agree with your point of view
Audience
Intended recipients of the message
Interpersonal communication
Interacting with others, exchanging information, achieving understanding
Medium
Method used to deliver a message
Adaptable
Modifying presentation based on audience's needs
Listening
Most used communication skill
Collaboration
Motivated by different goals
Email rules
No assumption of privacy, company's right to read
Body language
Nonverbal communication through gestures and expressions
Facial expressions
Not universal across cultures
Barriers
Obstacles to effective communication
Outlining
Planning organization of a message
Ethics
Principles guiding decision making and doing the right thing
Goals
Purpose and desired outcome of a message
Encoding
Putting ideas into words, images, or actions
Persuasive communication
Understanding audience perspective and benefits
Conciseness
Using necessary words to accomplish purpose
Writing skills
Valuable for employers and organization's success
Purposeful communication
Well-structured, concise information with a specific point
Collaboration
Working together to achieve a common goal
What are the benefits of being a good communicator?
creates stronger relationships, accelerating career success, generating stronger sales, improving self esteem
What are employers looking for?
competence, credibility, and confidence
