EIS 3315 Chapter 1 (Motiwalla)

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27) ERP systems are a specific kind of enterprise system to integrate data across all major functions of an organization.

Answer: TRUE Diff: 1 Page Ref: 6

28) A goal of ERP systems is to make information flow be both dynamic and immediate.

Answer: TRUE Diff: 1 Page Ref: 6

21) A database is considered to be one of the key components of an ERP system.

Answer: TRUE Diff: 2 Page Ref: 10

25) The physical architecture of an ERP system focuses on the efficiency of the system.

Answer: TRUE Diff: 2 Page Ref: 12

34) ERP represents a(n) adaptive technology.

Answer: TRUE Diff: 2 Page Ref: 16

36) One roadblock for ERP systems is that they require a substantial investment in order to be successful.

Answer: TRUE Diff: 2 Page Ref: 17

45) All of the following are components of an ERP system except: A) tools. B) hardware. C) processes. D) people. E) databases.

Answer: A Diff: 1 Page Ref: 10

67) Business organizations have become ________. A) more complex B) less complex C) easier to manage D) more layered E) all of the above

Answer: A Diff: 1 Page Ref: 4

54) A "vanilla" ERP implementation is when the organization decides to implement the ERP software: A) "as is." B) quickly. C) with B2B capabilities. D) without complex interfaces. E) with special additions.

Answer: A Diff: 2 Page Ref: 10

72) As opposed to ERP systems, e-Business systems are focused more on integrating ________ processes. A) external B) hardware C) internal D) software E) none of the above

Answer: A Diff: 2 Page Ref: 17

43) An Information System includes each of the following except: A) software. B) culture. C) hardware. D) data.

Answer: B Diff: 2 Page Ref: 4

58) In the tiered architecture, the ERP application is stored on the ________ tier. A) presentation logic B) business logic C) middleware D) data E) hardware

Answer: B Diff: 3 Page Ref: 14

23) The architecture of the ERP system is determined well before the ERP software is chosen.

Answer: FALSE Diff: 3 Page Ref: 11

9) Quantitative requirements are usually much greater at the operational level.

Answer: TRUE Diff: 2 Page Ref: 6

14) Historically, each department had its own separate computer system that was designed for the specific tasks in that department.

Answer: TRUE Diff: 2 Page Ref: 7

16) ERP systems grew primarily out of MRP and MRP II.

Answer: TRUE Diff: 2 Page Ref: 9

62) Because they lack the skill sets and time necessary to develop it ________, most organizations choose to purchase ERP software from a vendor. A) in-house B) efficiently C) modularized D) organically E) cross-functionally

Answer: A Diff: 2 Page Ref: 19

75) Making modifications to the ERP software will ________ the investment in the system and introduce higher implementation risk. A) increase B) decrease C) simplify D) reinforce E) none of the above

Answer: A Diff: 2 Page Ref: 20

42) When an ERP system is upgraded, this means that the IT staff will have to upgrade not only the existing application, but also any ________ they have made. A) modifications B) protections C) designs D) decisions E) clarifications

Answer: A Diff: 3 Page Ref: 10

61) A ________ implementation involves considerable modifications to the ERP software. A) chocolate B) vanilla C) cross-functional D) vendor-driven E) web-enabled

Answer: A Diff: 3 Page Ref: 18

70) A(n) ________ system is an integrated information system that supports all the functions of the enterprise in real-time. A) Silo B) ERP C) Decentralized D) Management E) none of the above

Answer: B Diff: 1 Page Ref: 7

74) It is not uncommon for employees to ________ the changes in their roles and department boundaries due to the new ERP system. A) embrace B) resist C) request D) sabotage E) none of the above

Answer: B Diff: 2 Page Ref: 18

47) A(n) ________ is a dynamic sub-organization that can be created and eliminated depending on need. A) strategic group B) Business Unit C) department D) matrix group E) IT group

Answer: B Diff: 2 Page Ref: 5

68) The CEO of a firm probably requires less quantity of information but a very high ________ of information. A) amount B) quality C) cost D) transfer E) none of the above

Answer: B Diff: 2 Page Ref: 6

50) The concept of ________ means that clean data can be entered once and then reused across all applications. A) cross-data reports B) data integration C) real-time access D) data flows E) system integration

Answer: B Diff: 2 Page Ref: 8

56) The ________ approach to implementing an ERP system helps organizations lower the long-term maintenance of the ERP application. A) RAD B) layered C) waterfall D) data flow

Answer: B Diff: 3 Page Ref: 10

63) An organization must first do a ________ to help narrow down the ERP vendors to a select few. A) system analysis B) needs assessment C) vendor review D) performance review

Answer: B Diff: 3 Page Ref: 19

46) The general goal of an Information System is to convert data into useful: A) procedures. B) tools. C) information. D) data flows.

Answer: C Diff: 1 Page Ref: 4

40) A(n) ________ is defined as a series of tasks or activities grouped to achieve a business function or goal. A) software design B) system prototype C) business process D) information system

Answer: C Diff: 2 Page Ref: 40

66) In the ERP systems, they must meet the organizational needs in todays's competitive environment to be: A) cross functional, dynamic, and siloed. B) mono functional, dynamic and global. C) cross functional, dynamic and global. D) cross functional, static and global. E) none of the above

Answer: C Diff: 2 Page Ref: 6

52) ERP systems integrate a business' processes across their: A) system boundaries. B) functional dependencies. C) value chain. D) sales activities.

Answer: C Diff: 2 Page Ref: 8

71) An ERP system works on a(n) ________ database that allows various departments to share information and communicate with each other. A) silo B) ERP C) single D) archive E) none of the above

Answer: C Diff: 2 Page Ref: 9

59) A strong commitment from ________ is critical for the success of an ERP system. A) people B) vendors C) management D) users E) system administrators

Answer: C Diff: 3 Page Ref: 15

41) Checking inventory is an example of a(n): A) software function. B) system function. C) database. D) business process.

Answer: D Diff: 1 Page Ref: 10

69) As organizations grew they tended to create a hodge-podge of siloed information systems that lacked ________. A) analysis B) modularity C) diversity D) integration E) none of the above

Answer: D Diff: 1 Page Ref: 6

44) An ERP architecture consists of both a physical architecture and a(n): A) labor component. B) system architecture. C) database. D) logical architecture. E) system documentation.

Answer: D Diff: 2 Page Ref: 11

57) ERP systems help to increase the efficiency of the organization and worker productivity by providing a ________ for all corporate data, information, and knowledge. A) network B) platform C) architecture D) central repository E) decentralized archive

Answer: D Diff: 2 Page Ref: 14

73) One benefit of ERP systems is that by having standard user interfaces, less ________ of employees is required. A) numbers B) management C) quality D) training E) none of the above

Answer: D Diff: 2 Page Ref: 17

51) During the 1960s and 1970s most organizations designed their systems in a ________ manner. A) interrelated B) cross-functional C) componentized D) silo E) cohesive

Answer: D Diff: 2 Page Ref: 8

64) ________ is the time from "go live" to about 90 days after, or until the number of issues and problems have been reduced. A) Implementation B) Rationalization C) Analysis D) Stabilization E) Testing and Debugging

Answer: D Diff: 3 Page Ref: 20

53) ERP vendors embed ________ in their software. A) components B) data C) protocols. D) best practices E) upgrades

Answer: D Diff: 3 Page Ref: 8

55) ERP system implementation failures are often caused by lack of attention to the business processes and the ________ components. A) interrelated B) hardware C) software D) database E) people

Answer: E Diff: 2 Page Ref: 10

48) Which of the following is not a component of an Information System? A) hardware B) people C) data D) software E) output

Answer: E Diff: 2 Page Ref: 4

65) One of ERP Systems's goals is to make information flow between ________ and the system. A) accounting B) finance C) production D) marketing E) all of the above

Answer: E Diff: 2 Page Ref: 6

49) ERP systems are ________ which means they can be accessed using a web client. A) functional B) cross-functional C) real-time D) integrated E) web-enabled

Answer: E Diff: 2 Page Ref: 7

60) ________ an ERP system during the implementation increases the cost of the system and increases the implementation risks. A) Integrating B) Diagramming C) Delaying D) Outsourcing E) Modifying

Answer: E Diff: 3 Page Ref: 18

2) In the early days of ERP implementation, management clearly understood the magnitude of organizational issues to consider before and during ERP implementations.

Answer: FALSE Diff: 1 Page Ref: 3

3) ERP systems are not much different from conventional software packages like Microsoft Office.

Answer: FALSE Diff: 1 Page Ref: 3

13) One problem with ERP systems is that they do not update data in real-time.

Answer: FALSE Diff: 1 Page Ref: 8

15) In the 1960s and 1970s organizations first began to focus on developing integrated, enterprise systems.

Answer: FALSE Diff: 1 Page Ref: 9

19) ERP systems usually don't require businesses to change their business processes.

Answer: FALSE Diff: 2 Page Ref: 10

22) When ERP software is purchased from a vendor, this is known as a "vendor-driven" architecture.

Answer: FALSE Diff: 2 Page Ref: 11

29) ERP and e-Business are diverse technologies.

Answer: FALSE Diff: 2 Page Ref: 16

32) e-Business is an example of a non-disruptive technology.

Answer: FALSE Diff: 2 Page Ref: 16

38) An ERP system implementation is less complex than a typical Information System implementation.

Answer: FALSE Diff: 2 Page Ref: 18

5) eBusiness is an adaptive technology as opposed to ERP which is a disruptive technology.

Answer: FALSE Diff: 2 Page Ref: 24

11) Because of the increasing pressure of global competition, businesses are becoming less integrated and more compartmentalized.

Answer: FALSE Diff: 2 Page Ref: 5

18) ERP systems today have evolved to the more flexible mainframe and centralized legacy application architecture.

Answer: FALSE Diff: 2 Page Ref: 9

20) It is generally easier for an organization to modify the ERP software to fit their existing business processes.

Answer: FALSE Diff: 3 Page Ref: 10

30) In the tiered architecture of an ERP system, the ERP software is actually loaded onto the data tier.

Answer: FALSE Diff: 3 Page Ref: 13

24) One benefit of implementing an ERP system is that the implementations are usually quite similar from one organization to another.

Answer: FALSE Diff: 3 Page Ref: 15

35) On corporate intranets, ERP functionality is delivered using no internet-based protocols.

Answer: FALSE Diff: 3 Page Ref: 17

39) At the start of an ERP implementation, it is important that clear and well-defined data design be communicated to the organization.

Answer: FALSE Diff: 3 Page Ref: 19

1) The Hershey's example shows the complexity of implementing ERP systems in organizations.

Answer: TRUE Diff: 1 Page Ref: 3

7) No single information system can support all the needs of a business.

Answer: TRUE Diff: 1 Page Ref: 4 8) At the mid-management level, functions are highly structured and the resources are predefined. Answer: FALSE Diff: 2 Page Ref: 5

12) The goal of an ERP system is to integrate data and support all the major functions across the organization.

Answer: TRUE Diff: 1 Page Ref: 6

37) As opposed to e-Business systems, ERP systems are focused more on internal process integration.

Answer: TRUE Diff: 2 Page Ref: 17

26) The most important lesson learned by Hershey in their ERP implementation was that they should proceed slowly so that nothing is left out during the implementation.

Answer: TRUE Diff: 2 Page Ref: 3

4) ERP implementations usually go beyond technical issues, to include people, process and change issues.

Answer: TRUE Diff: 2 Page Ref: 3

10) Strategic level functions are usually more unstructured.

Answer: TRUE Diff: 2 Page Ref: 5

6) During the input phase of an Information System, the people components are most prominent.

Answer: TRUE Diff: 2 Page Ref: 5

31) The lowest tier of the ERP tiered architectures is where the database server is located.

Answer: TRUE Diff: 3 Page Ref: 13

33) In a tiered ERP architecture, users interact with the system via the presentation logic tier.

Answer: TRUE Diff: 3 Page Ref: 13

17) ERP II expanded to include B2B functions and EDI.

Answer: TRUE Diff: 3 Page Ref: 9


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