English 100WB Chapter 1 Quiz Training

What are the 3 opportunities that College provides you to develop professionalism?

1. Communication with your instructors 2. The quality of your work 3. Scheduling and commitments

What is transparency?

A sense of openness, it gives all participants in a conversation access they need in order to accurately process the messages they are receiving.

What is Deep Learning?

A specific type of machine learning that uses multiple layers of the neural network.

What does copyright law cover?

creative expression, including writing, visual design, computer programming, and sound and video recording.

How do channels breakdown?

Computer servers crash, meaning you were not able to upload your blog or message. A message you have relayed to someone for them to deliver does not get delivered because they forgot.

What is the importance of being CONCISE when communicating?

Concise messages show respect for people's time, and it increases the chances of a positive response.

What is copyright infringement?

if you copy a significant part of a work, even if you don't copy it word for word or profit from doing so.

Importance of communication in Relationships

Effective communication strengthens the connections between a company and its stakeholders. Individuals also rely on communication to foster the emotional connections that create a positive work environment.

The elements of professionalism depend on what?

Effective communication. Having strong communication skills will help you perform to your potential, as well as gaining the recognition of your colleagues as a true professional you strive to become.

What is Defamation?

False statements that are made publicly with the intention of damaging the reputation of a person or organization.

Diagonal communication flow

Information crosses department lines while moving up or down.

How does information flow in a Formal Communication Network?

Information flows 4 ways. 1. Downward 2. Upward 3. Horizontally 4. Diagonally

What does ICT stand for?

Intelligent Communication Technologies

What attributes best describe the social communication model?

Interactive and conversational

What is information fluency?

Involves Critical Thinking; which is the ability to evaluate evidence completely and objectively in order to form logical conclusions and make sound recommendations.

What is the purpose of a code of ethics?

It helps employees determine what is acceptable.

Describe the process of an Audience-centered approach.

It involves understanding and respecting the members of your audience and making every effort to get your message across in a way that is meaningful to them.

What is a copyright?

It is the legal protection for the originators of creative content.

What does PROFESSIONALISM mean?

It is the quality of performing at a high level and conducting oneself with purpose and pride. It means doing more that putting in the hours and collecting a paycheck.

Why is it important to learn more about the people you are communicating with?

It makes focusing on their needs easier, which enables them to hear, understand, and respond positively to your message.

What is a vital element of an Audience-centered approach?

Professional etiquette

What happens when the sender puts an idea into a message?

They express it in words or images.

What do all "TRUE PROFESSIONALS" have in common?

They go beyond minimum expectations and commit to making meaningful contributions.

Describe the task of Using Communication to Foster Positive Working Relationships.

This task includes listening, practicing good etiquette, resolving conflicts respectively, and communicating with people from diverse backgrounds.

What should you do when you are addressing an audience that don't know and are unable to find out more about them?

Try to project yourself into their position by using common sense and imagination.

What makes an email ineffective?

Vague impressions, cold greetings, negative tone, lack of necessary information, not inviting recipients to respond, lack of a closure.

What forms do audience member feedback take?

Verbal (written or spoken words) and nonverbal (facial expressions or gestures)

What is a sign that the Formal Network is not running properly?

When the workplace is widespread with rumors and company gossip.

Explain the "you" attitude.

Where "you" is the person receiving the message, in contrast to messages that are about "me" as the sender.

What are 5 questions to make sure you are communicating effectively?

1. Am I being honorable? 2. Am I giving people the information they need? 3. Have I considered the effects of my message? 4. Am I respecting the rights of others? 5. Would a different approach be better?

Name the different types of ICT tools.

1. Augmented writing systems 2. Augmented reality tools 3. Applicant evaluation systems 4. Chatbots and taskbots 5. Mining and analytics systems 6. Image recognition systems 7. Emotion recognition tools 8. Cognitive automation 9. Robotic process automation 10. Voice recognition 11. Automated translation 12. Real-time voice translation 13. Virtual reality 14. Augmented ability tools

Identify 6 related skills that you will have the opportunity to develop as you work on your communication skills in this course.

1. Critical thinking 2. Collaboration 3. Knowledge application and analysis 4. Business ethics and social responsibility 5. Information technology skills 6. Data literacy

Identify 5 major benefits of Intelligent Communication Technology.

1. Greater effectiveness 2. Greater efficiency 3. Better and easier research 4. Improved decision making 5. Fewer barriers

What are the 5 ways technology can hinder communication?

1. If technology is used to replace communication. 2. Can lead to information overload 3. "Information technology paradox" which means that technology can waste as much time as they save. 4. Learning curve. Users may not know how to use the tools provided, leading to more time being spent on teaching, instead of producing work. 5. Presents barriers for understanding as well as maintaining healthy emotional connections.

What determines whether a receiver responds to your message?

1. If they remember the message long enough to act on it. 2. If they are able to act on it 3. If they are motivated to respond

Identify 5 ways to use communication technology effectively.

1. Keeping technology in perspective 2. Guard against information overload 3. Use your tools wisely 4. Use your tools efficiently 5. Reconnect with people

What are environmental disruptions?

1. Noise and distractions 2. Competing messages 3. Filters 4. Channel breakdowns

What are the 8 laws and regulations that ensure ethical compliance in business communication?

1. Promotional communication 2. Contracts 3. Employee communication 4. Intellectual property 5. Financial reporting 6. Defamation 7. Transparency requirements

What are the 8 steps of the Conventional Communication Model?

1. Sender has an idea 2. Idea is encoded as a message 3. Message is produced in a transmittable medium 4. Message is transmitted through a channel 5. Audience receives the message 6. The message is decoded 7. Audience responds to the message 8. Audience provides feedback to the sender

What are 3 major Technology innovations that are reshaping the practice of communication?

1. Social and workgroup communication systems 2. Mobile communication 3. Intelligent communication technologies

What are the 6 elements of professionalism?

1. Striving to excel 2. Being dependable and accountable 3. Being a team player 4. Demonstrating a sense of etiquette 5. Making ethical decisions 6. Maintaining a positive outloo

What skills do employers expect you have?

1. The ability to acquire, process, and share information. 2. The ability to utilize communication to foster positive working relationships 3. The ability to represent your company in the public arena. 4. The ability to efficiently utilize the tools at your disposal.

Name the unethical forms of communication.

1. Withholding information 2. Distorting information 3. Plagiarism

Importance of communication in Intelligence

Allows companies to be aware of any opportunities, risks, and threats.

Explain the difference between an Ethical dilemma and an Ethical Lapse?

An ethical lapse is clearly an unethical choice, while and ethical dilemma provides you with alternatives that aren't clear cut.

What is included in an effective email?

An informative subject line, friendly professional greeting, information that puts everyone on the same page, an inviting tone that encourages receivers to respond, eliminating any uncertainty about dates or requirements, email signature that provides additional information and alternative contact options. The greeting and closure has a warm and personal tone.

Who are stakeholders?

Any persons or organizations that are significantly affect by the company's business decisions and operations. These people include employees, investors, customers, creditors, suppliers, and local communities.

What should you do if you have any doubts about the legality of a message you intend to distribute?

Ask advice from your company's legal department.

What makes the Communication in the Informal Network healthy and important?

Because the formal network can't always capture and share all the information that helps people do their jobs.

Describe "ear to the ground"

Being alerted of new opportunities, risks, and impending problems that exist internally and externally.

What are the 5 characteristics that determine the effectiveness of a business message?

Business messages must be factual, practical, clear, concise, and persuasive.

How can you CLARIFY expectations and responsibilities?

By crafting messages that generate a specific response from a specific audience. Clearly state what you are asking the audience to do, or what you can do for them.

How you can increase your audiences motivation to respond positively to your message?

By explaining how they will benefit by responding positively to your message, this will increase their motivation to respond.

How can you adopt an Audience-centered approach?

By learning as much as possible about your listener's beliefs, education, age, status, communication style, as well as the personal and professional concerns of your readers and listeners.

How can you improved the odds of your message being successfully perceived by an audience?

By paying close attention to the expectations, ease of use, familiarity, empathy, and technical compatibility.

How can you offer compelling, persuasive arguments and recommendations?

By showing recipients of your message how they will benefit by responding the way you would like them to respond.

How can you make a business message FACTUAL?

By using concrete language, specific detail, and information that is clear, convincing, accurate, and ethical.

Describe the expectation of acquiring, processing, and sharing information.

Employers expect you to be able to recognize information needs, locate and evaluate reliable sources of information, organize information into cohesive messages, and use information ethically. This collection of skills is referred to as Digital Information Fluency.

Describe the task of Representing Your Employer In The Public Arena.

Employers expect you to conduct yourself responsibly and professionally on social media and in other venues. As well as follow accepted standards of grammar, spelling, and other aspects of quality writing and speaking.

How does a company ensure ethical communication?

Employers have a responsibility to establish clear guidelines for ethical behavior, including ethical business communication. Many companies establish an explicit ethics policy by using a written code of ethics to help employees determine what is acceptable.

Describe the Informal Communication Network.

Encompasses all communication that occurs outside of formal channels. Takes place naturally when employees interact on the job and in social setting, and some of it takes place when the formal network doesn't provide information that employees want.

Describe the expectation of Efficiently using the tools at your disposal.

Every instance of business communication involves some level of technological assistance. So employers expect a level of proficiency with the tools they provide you to use.

Explain the importance of the Quality of Your Work.

Everything you produce reflects your commitment to quality; in both substance and presentation. By developing the habit of doing your best work now, it will become second nature by the time you're getting paid to do it.

Horizontal/Lateral communication flow

Flows between departments. These messages help employees share information, coordinate tasks, and solve complex problems.

Upward communication flow

Flows from employees, to middle managers, and from middle managers to top executives. These messages provide those at high levels with insight into problems, trends, opportunities, grievances, and performance.

Downward communication flow

Flows from top executives, to middle managers, to frontline employees. These messages consist of executive decisions and provides information that helps employees do their job.

Why is effective communication important to companies?

For efficient operations, timely business intelligence, and positive relationships.

What does it mean to be RESPECTFUL?

Good business etiquette is a sign of respect for those around you; respecting others is not only good, it's good for your career.

How can plagiarism be considered illegal?

If it violates a copyright.

How can you tell if your communication channel is functioning properly?

If the message reaches the intended audiences.

Why is Communicating with your Instructors important?

It provides the chance to practice communicating with high-level executives, or people that may hold the power to impact you career advancement. You don't have to be stiff or overly formal; But the use of standard punctuation, complete sentences, and an appropriate greeting is required.

What does it mean to be DEPENDABLE?

Keeping your promises, meeting commitments, learning from your mistakes, and taking responsibility for your errors.

What does it mean to be a TEAM PLAYER?

Knowing how to contribute to a larger cause and make others around you better.

Describe the importance of Scheduling and Commitments.

Missing deadlines on the job can mean missing major career opportunities. Meeting your commitments requires the ability to estimate how long things will take and the mental strength to power through tough parts of a projects.

What complicates or disrupts the communication model process?

Noise, barriers, and interruptions

How can you ethically and legally use someone else's work?

Properly documenting your sources, clearly labeling anyone else's words and images as theirs, and using only minor portions, such as brief quotations.

What does it mean to provide PRACTICAL information?

Providing useful information to recipients that helps them solve problems, pursue opportunities, or take other action.

Importance of communication in Operations

Reduces problems with quality, safety, bottlenecks, and operational efficiency.

What is a key part of emotional intelligence?

Relating to the needs of others.

What ethical responsibilities do managers have?

Setting clear ethical standards, as well as demonstrate ethical behavior themselves and support employees who face ethical dilemmas.

What occurs in a Formal Communication Network?

Something that every organization has, and it is where ideas and information flow along the lines of command (hierarchical levels) in the company's organization structure. It is defined by the relationships between the various job positions in the organization.

Define slander.

Spoken defamation

What does it mean to be THE BEST?

Striving to excel, and excelling at every level is how you build a great career.

What is the skill of critical thinking?

The ability to define and solve problems and make decisions or form judgments about a particular situation or a set of circumstances.

What is the skill of knowledge application and analysis?

The ability to learn a concept and then apply that knowledge to other challenges is a skill that employers value highly.

What is emotional intelligence?

The ability to read people's emotions accurately, as well as the ability to manage your own emotions in ways that are productive.

What is the skill of collaboration?

The ability to work with classmates on reports, presentations, and other projects.

What is a communication medium?

The form that the message takes. It is Media that is divided into 3 formats which include; Oral(spoken), written, or visual formats.

What is Machine Learning?

The general capability of computers to learn

How can you improve your chances of an audience extracting the intended meaning of your message?

The more experiences you share with a person, the more likely it will be for them to share your perceptions of the world, meaning they will extract the intended meaning you have encoded in your message.

What does it mean to be ETHICAL?

The responsibility of working to avoid ethical lapses and weight their options carefully when facing ethical dilemmas.

What is a communication channel?

The system used to deliver the message. Such as Twitter or email.

What is the role of Horizontal/Lateral and Diagonal flows when problems and opportunities span multiple departments?

These flows help ensure that communication doesn't get stifled moving up and down the vertical lines in the organization chart.

In what ways does Intelligent Communication Technologies make communication more effective?

These tools help communicators make more compelling choices by offering suggestions and providing feedback or by enhancing the audience experience by providing more information.

Define ethics.

They are the accepted principles of conduct that govern behavior within society

Define Libel.

Written defamation

What does it mean to be POSITIVE?

You owe it to yourself, you colleagues, and your company to maintain a positive outlook, even when the going gets tough.

What is the skill of business ethics and social responsibility?

being mindful of the ethical implications that you could encounter in similar projects on the job.

What do data literacy skills include?

the ability to access, assess, interpret, manipulate, summarize, and communicate data.

What do information technology skills include?

the ability to effectively use word-processing apps, spreadsheets, presentation software, messaging systems, and AI tools