ENT Test

Both Empathy Maps and Personas are tools used to fully understand ______________________. Group of answer choices a. the primary stakeholder b. a proposed Design Solution c. bias and negative behavior d. the context of the Design Challenge

a

Storyboarding is an ideal form of prototyping for design solutions that are ____________________. Group of answer choices a. services. b. physical objects. c. systems in which people operate. d. digital in nature.

a.

The purpose of the photography scavenger hunt that we held in class was to Group of answer choices a. bring a different perspective to brainstorming. b. get some exercise! c. develop an appreciation for campus beauty. d. build team spirit!!

a.

There's no better prototyping method for putting yourself in the shoes of your stakeholders like _________________________. Group of answer choices a. Acting it Out b. Storyboarding c. Paper Prototyping d. Modeling

a.

Users are more likely to give candid feedback if ___________________. Group of answer choices a. a prototype is low-resolution with very little detail. b. a prototype is well-flushed out with a lot of detail showing the developer is well invested in the solution. c. your solution is within their own mental model of the world. d. your solution is something they never imagined themselves.

a.

The many Innovation Frameworks may differ in which of the following ways? a. All of the above b. Scope of development stages they encompass c. Intended goals d. Subject of their investigation

a. all of the above

In the _________________ stage of Design Thinking, the design team researches the design challenge from the perspective of those involved (stakeholders). a. Empathy b. Re(Framing) c. Ideation d. Prototyping

a. empathy

A ______________________ is a method for examining many pieces of qualitative data from a variety of sources to reveal common themes and relationships among the data to provide a common understanding about the reality of the Design Challenge. Group of answer choices a. Context Map b. Affinity Map c. Journey Map d. Empathy Map

b.

After the Empathy stage in Design Thinking, the team reflects on the insights gained through research and develops an HMW statement in the ___________________________ stage. Group of answer choices a. Prototyping b. (Re)frame c. Ideation d. Convergent

b.

What is the primary purpose of a Journey Map? Group of answer choices a. To understand the social trends over time that brought about the Design Challenge. b. To understand the goals, touchpoints, actions, barriers and enablers related to each step of the stakeholder's interaction with the Design Challenge. c. To understand, from an organization's perspective the shifts over time that have led to the degradation of the product or service that has caused the Design Challenge. d. To "map the steps" to a Design Solution from the perspective of the organization - the fewer steps the less costly to the organization.

b.

Which of the following is NOT a necessary component of Design Thinking? Group of answer choices a. full and equal participation of all group members. b. conforming to traditional business practices and giving preference to the opinions those in positions of leadership. c. respect and candor between group members. d. diversity of perspectives and experience in the group.

b.

Which of the following is NOT considered in the planning stage of Design Thinking? a. The context in which the Design Challenge exists b. Thinking "outside the box" c. People impacted by the Design Challenge - the stakeholders d. Success factors and roadmapping

b.

Which of the following is not one of the seven essential questions for innovation according to the Innovation Genome Project? a. What could we use in a new way? b. What could we simplify to create a new streamlined innovation? c. What could we move, changing its position in time or space? d. What could we interconnect in a different way?

b.

In John Bilenberg's "Think Wrong" video the point is made that in order to develop new and impactful solutions, Design Thinkers need to Group of answer choices a. gain empathy for the problem. b. think like a kindergartner. c. look in unlikely places for inspiration. d. prototype everything!

c.

In the _________________ stage of Design Thinking, the team seeks to fully understand the Design Challenge by placing themselves in the shoes of the stakeholders. Group of answer choices a. Prototyping b. Ideation c. Empathy d. Planning

c.

The primary reason post-it notes are used in the Design Thinking process is ______________. Group of answer choices a. to avoid "group think" where group members may be convinced to jump to false conclusions by persuasive individuals in the group. b. to provide all group members with an equal voice in the Design Thinking process. c. all of the above. d. to collect and examine the unique individual thoughts of group members.

c.

__________________ is an ideal tool for quickly modeling physical products to specific dimensions. Group of answer choices a. Traditional Crafting Material b. Digital Protoyping c. 3D Printing d. Paper Protoyping

c.

In the ________________ stage of Design Thinking, the design team utilizes brainstorming techniques to get at unique solutions. a. (Re)Framing b. Prototyping c. Ideation d. Empathy

c. ideation

The Backward Brain Bike video teaches that Group of answer choices a. None of these. b. You CAN forget how to ride a bike. c. Certain skills and beliefs are hardwired into the brain and hard to change. d. All of these. e. Children's brains are more plastic than adults.

d.

The first step in turning a well-thought-out app idea into an actual app is: Group of answer choices a. User Testing b. Digital Prototyping c. Native Protoyping d. Paper Protoyping

d.

The main purpose of a Stakeholder Value Map is Group of answer choices a. to determine what's in it for the stakeholders! b. to value your stakeholders at every step of the Design Thinking process. c. to determine what ethical values the stakeholder's hold and how those might relate to the design solution. d. to determine what value each stakeholder contributes to and gains from the design solution.

d.

Which of the following considers organizational trends, user trends, market trends, societal trends, and technology trends? Group of answer choices a. Mind Maps b. Empathy Maps c. Stakeholder Maps d. Context Maps

d.

Which of the following is NOT advised in a brainstorming session? Group of answer choices a. Your marker is your voice! b. Don't Judge! c. Be Respectful! d. Go for quality not quantity!

d.

A Design Thinking brainstorming session typically starts with everyone storming the whiteboard. true/false

false

Design Thinking is also called "corporate-centered design" because of its intense focus on corporate interests. true/false

false

Digital prototyping tools like Proto.io are created for computer programmers to be able to quickly develop apps. true/false

false

Divergent thinking begins with many possibilities and narrows them down to one single best idea. true/false

false

Empathy is a synonym for sympathy. true/false

false

In the "Wild/World" grid system of the Innovation Genome Project, wilder is not necessarily better. true/false

false

User feedback should be solicited rarely and only when absolutely necessary since it tends to slow down the design process and inconvenience the user. true/false

false

When filtering Idea Cards, the card with the highest scores in both impact and feasibility should automatically be selected to move forward. true/false

false

When interviewing users, it's best to avoid focusing on extreme users that use the product or service in atypical ways. true/false

false

Challenge Statements should be broad enough to allow for creative solutions, yet not so broad that it is unachievable. true/false

true

Design Thinking has a bias towards action, supporting the "show don't tell" approach to collaboration and development and prototyping your way to a solution. true/false

true

Design Thinking teaches that enlightened trial and error succeeds over the planning of the lone genius. Group of answer choices true/false

true

Divergent thinking begins with a single concept and explores many possibilities around that concept. true/false

true

It is important that a proposed solution has a narrow enough scope to be feasible (actionable) and yet a broad enough to have an impact on the design challenge. true/false

true

Modeling utilizes any type of physical object combined and crafted to bring an idea into physical existence. true/false

true

Six Sigma, Lean Startup, Agile Thinking, and Design Thinking are all examples of Innovation Frameworks. true/false

true

The main benefit of prototyping is in gaining user feedback prior to investing in the final development of a solution. true/false

true

A ______________________ helps to organize thoughts around a particular subject by diagramming ideas in a hierarchical and relational manner as pieces of the whole. Group of answer choices a. Mind Map b. Persona Card c. Context Map d. Stakeholder Map

a.

Which of the following is NOT a tool used in the Empathy stage of Design Thinking? Group of answer choices a. Cultural Probe b. Brainstorming c. Interviewing d. Surveys

b.

Design Thinking recommends framing design challenge statements starting with ______________. a. How can we...? b. Given the situation... c. Why should we...? d. How might we...?

d.

Which of the following is involved in developing a brand? Group of answer choices a. Selecting a font type. b. Defining a color palette. c. Designing a logo. d. All of the above.

d.