EPIC 1

When Hospital Billing nightly processing _____________ _____________, hospital accounts are run through DNB checks

" initiates billing

How can you access the Benefit Collection workflow for a patient in the Auth/Cert Preadmissions patient queue?

"Click the Benefit Collection button"

How do you indicate that a patient will stay and deliver

"Drag and drop to a new bed and change status to Admission."

8.How do you mark a guarantor account for removal?

. Click Guarantor Demographics, select "Guarantor to be Deleted" in the Account Status field.

4.A patient's patient class is automatically updated to inpatient when she is updated to which ADT L&D status? Choose only ONE answer.

. L&D Admitted

3.Which of the following does Hyperspace automatically create when you create a brand new patient with the Arrival workflow in the ED? Choose ALL that apply.

. P/F guarantor account Hospital account

5.In which one of the following situations does Hyperspace need to automatically create both a new guarantor account and hospital account for a patient? Choose only ONE answer.

A new patient is created via the Arrival workflow.

4.In which of the following scenarios would you use the reservation workflow?

A patient from another hospital will be arriving shortly to be admitted to your hospital.

4.You are registering a patient that doesn't live with the guarantor of their P/F guarantor account. How can you prevent Hyperspace from overwriting one address with the other

Access the guarantor demographics, select "No" in the Address Link field.

3.You are admitting a patient who has a confirmed preadmission. Which forms or windows must you fill out in order to complete the admission? (Choose ALL answers that apply.)

Accommodations Documents

Hospital accounts that fail DNB checks are routed to ______________

Account Workqueues

7.From which of the following can you access the MSPQ in the Admission workflow?

Activity toolbar Checklist

3.Which of the following are types of ADT events? Choose ALL answers that apply.

Admission c. Transfer d. Discharge

1.You want to find the average time it takes your registrars to register patients. Which one of the following would you use?

Admissions Supervisor Patient Access Dashboard

3.In Patient Station, what will the Status column display if a patient has a pending discharge? Choose only One answer.

Admitted

2.Which of the following buttons should you click to arrive a patient in the ED? Choose only One answer.

Arrival

2.Which of the following buttons should you click to arrive a patient in the ED? Choose only One answer. a. Admit

Arrival

Which button do you click to arrive an L&D patient

Arrival

What is a patient's appointment status after check-in?

Arrived

2.You have just arrived a patient to the L&D. What is her ADT L&D status? Choose only ONE answer.

Assessment

Which tab shows patients that have a bed assignment for their admission or transfer?

Assigned

The Bed Request button on the Reservation form looks like a ?

BED

1.The _________________ activity allows you to view all currently open and occupied beds, pending activity, and other bed status information for your entire hospital

Bed Planning

_________________________ is an all-in-one activity that lets you monitor occupancy and make bed assignments

Bed Planning

Use the _________________________ to record benefits information for a specific visit or hospital stay.

Benefit Collection activity

4.Hospital accounts that pass DNB checks have which hospital account status?

Billed

7.Which keyboard command allows you to see the list of choices available for a field with a selection list in Hyperspace? (Choose only ONE answer.) A) TAB

CTRL+ENTER

What is the purpose of check in?

CHECK IN INFORMS THE PROVIDER THAT THE PATIENT HAS ARRIVED. IT ALSO ALLOWS FRONT DESK TO CHECK IF REGISTRATION IS COMPLETE AND COLLECT COPAYS IF NECESSARY.

Which button do you click to arrive an L&D patient?

CLICK THE ARRIVAL BUTTON

2.You have assigned a bed to a patient who is not coming in for her admission. Which option can you click to delete the bed assignment?

Cancel Request

Which option can you use to delete a bed request or bed assignment for a patient that will not be coming to the hospital?

Cancel request

5.Hyperspace automatically enters the corresponding city, state, country, and county fields based on the ZIP code you enter in the ______________________ field

City (or ZIP)

3.Which type of workqueue should you use to find and fix hospital accounts that have claims that have failed claim edit checks

Claim Edit

4.On which form in Registration can you enter the date of the Onset of Symptoms?

Claim INfo

On which form can you document the date that symptoms began

Claim Info

5.How can you enter a claim address for a coverage created with a generic payor and plan? Choose only ONE answer

Click Coverage Info on the Interactive Face Sheet. Click the Claim address link. Enter the address in the Address field.

2.You are viewing the results of the Patient Workqueue History report. You want to change the configuration of the report and run it again. To access the report's configuration you should: Choose only ONE answer

Click Options and then click Report Settings

3.How do you link a claim information record to a hospital account?

Click the Claim Info button on the Claim Info form. Click the claim information record and click Select

Epic Button

Click this button to see menus such as Reports and Tools.

You are a unit clerk. You need to confirm a transfer for a patient that has just been transported to your unit. Which option should you click to indicate the patient is now in his bed on your unit? Choose only ONE answer.

Complete Transfer

2.Which combination of hospital encounter type and status indicates that the patient is currently in a bed at the hospital? Choose only ONE answer.

Confirmed Admission

5.You have admitted a patient. What is the encounter type and status of the encounter?

Confirmed admission

The benefits information can drive the _______________ for a visit or hospital encounter.

Copay due field

Terminate

Coverage - no longer valid

Only coverages listed on the _____________ form will be sent claims for a hospital encounter.

Coverage Info

Which link on the IFS allows you to update the Member ID on a coverage

Coverage Info

2.Which form allows you to determine which coverages are linked to a hospital account? (Circle only ONE.) a. Coverage Info

Coverage Info form

3.Which button do you click to create a Hospital Account for a recurring series of appointments? Choose only ONE answer

Create Recurring Series.

Hospital accounts that fail DNB checks have which account status

DNB

How do you indicate that a patient will stay and deliver?

DRAG THE PATIENT FROM THE TRIAGE AREA TO ANOTHER AREA. SELECT "ADMITTED" ON THE WINDOW THAT APPEARS.

1.If a guarantor account was once valid for a patient, but is no longer valid, you should __________ the guarantor account. Choose only ONE answer.

Deactivate

Guarantor Accounts

Deactivated when no longer applicable

3.A patient's obstetrician has determined she will deliver. How can you update her status to indicate this? Choose only ONE answer.

Drag the patient from the Triage area to an empty bed in another area.

Coverages

E-Rejected status - Terminate - patient no longer covered

When a patient presents in the ED, the patient is typically arrived by an

ED tech, then triaged by an ED nurse. After the patient is triaged, a registrar registers the patient.

On which form in the preadmission workflow do you indicate that the encounter is accident related?

Encounter Info form

1.True or False: When hospital billing initiates billing on an account, the account is run through claim edit checks.

False - DNB Checks

5.True or False: When you check-in a patient, their appointment status changes to "Present".

False: Their status changes from "Scheduled" to "Arrived". The "Present" status is for patients who have been signed in but not checked in.

4.True or False: When you create a P/F guarantor for a minor, the "Self" option is selected by default on the Add Guarantor Account Questionnaire form.

False; "Self" is the default guarantor for any P/F guarantor account on the Guarantor Account Questionnaire IF the patient is over 18 years of age.

True or False: The only way to create a bed request is for a physician to place a transfer order.

False; A bed request can also be created by a unit clerk or nurse clicking Bed Request.

5.True or False: Clarity reports run on the production server.

False; They run on a Clarity server.

2.True or False: You can edit a patient's address via Event Management.

False; demographic information is not event data.

3.True or False: An appointment that is part of a recurring series has "Series" listed next to it on the DAR.

False; it has an R listed next to it.

1.True or False: Event Management displays events from all of a patient's hospital encounters simultaneously.

False; it only shows events for a single hospital encounter at a time.

4.True or False: In Event Management, you can insert a patient update before the admission event's time.

False; patient updates must occur after the admission time.

7.True or False: Selecting a coverage on the Coverage Info form and clicking Remove terminates the coverage.

False; selecting a coverage on the Coverage Info form and clicking Remove removes the coverage from the hospital account.

A patient is currently admitted to the Med Surg department. He needs to leave his bed for an X-ray. You want to indicate the patient is not currently in his bed. True or False: You should transfer the patient to the X-ray department.

False; you should update the patient's location.

Where can you see a list of canceled bed requests

Flight Tracker

Use Event Management to view and edit events.

For example if a patient was admitted with the wrong admission date or time, you can correct the information with Event Management

Edit Patient Information window Hyperspace prevents you from changing the date and time of an event if the change puts it out of sequence with other events in the hospital encounter, or, puts the patient in an occupied bed.

For example, you are not able to change the admission date so that the admission occurs after a discharge.

2.Where can you enter a W/C claim number?

General Claim Information form in a claim Information record

10.Which one of the following is responsible for any balance not covered by insurance? (Choose only ONE answer.)

Guarantor

Which address will Hyperspace use if you send a statement or bill?

Guarantor Address

Which link on the IFS allows you to change the billing address for a patient

Guarantor Demographics

4.When you access Preadmission or Admission for a patient who doesn't have a_________________, the New Patient Wizard launches.

Guarantor account

Hyperspace Toolbar

Lists the options most frequently accessed by a user. In addition to buttons for your most common workflows, it includes the Print and Log Out buttons.

2.From which form can you change the guarantor account linked to the hospital account? Choose only ONE answer

Hospital Account Information form

When you click the Verify Member link for a coverage that is not electronically verifiable, the verification status changes to "Contact Payor". After you have contacted the payor or verified the coverage via the payor's website, click the status and select a status.

IE - Verified by Website

create a bed request without placing an order.

In the absence of an order, a unit clerk can create a bed request with the Bed Request button.

Event - Patient Update

Indicates a change in time- and date-sensitive information (other than room and bed) for the patient.

HOV

Indicates that a patient has arrived for a hospital outpatient visit

Event -Transfer

Indicates that an admitted patient has moved from one bed to a different bed.

Discharge

Indicates that the patient has left the hospital

Event - Admission

Indicates that the patient is in the hospital and is in a specific room and bed.

What is the naming convention for worker's compensation guarantor accounts

Initial of Last Name, Initial of First Name, Date, Employer

2.Which form shows a summary of the information on file for a patient? (Choose only ONE answer.)

Interactive Face Sheet

Patient class indicates the type of hospital stay for the patient. What else does it control?

It is used by Grand Central/Prelude to recommend the type of hospital account that should be created for the encounter. Patient class is one factor used to determine bed charges for the patient.

You've completed the arrival workflow for a patient. What's her ADT L&D status?

L&D ASSESSMENT

What is the name of an admitted baby

Lastname,FirstnameSex (ElkJessicaGirl)

Coverages created in error

Must be marked for deletion so a supervisor can delete

What is a hospital encounter?

ONE HOSPITAL STAY FOR A PATIENT.

1.If a patient is admitted, transferred, transferred again, and then discharged, how many rows in Patient Station would that create? Choose only ONE answer.

One

2.A patient will not be admitted at the time of their visit. Which option should you select on the Appointment Review form? Choose only ONE answer.

Outpatient

3.Which of the following does Hyperspace automatically create when you create a brand new patient with the Arrival workflow in the ED? Choose ALL that apply.

P/F guarantor account Hospital Account

In which of the following activities can you print forms?

Patient Station Unit Manager Admission Workflow Today's Patients Report

4.In which field on the auth/cert form can you indicate a status of "Denied"?

Pre-cert status field

Which button should you click to confirm the preadmission

Preadmit

How do you run all of the reports on a dashboard?

Press the Play button

Preauthorization

Prior notification to an insurance company that a member will receive a service.

Activity Toolbar

Provides buttons, such as PCP and MSPQ, to accomplish tasks related to the current activity.

What are a few examples of some non-human resources you might schedule with?

RADIOLOGY EQUIPMENT PROCEDURE PREP ROOM DIALYSIS OR ONCOLOGY INFUSION CHAIR

1.A patient has been arrived in the ED and has been triaged by a nurse. On which of the following views on the ED Track Board does the patient display? Choose ALL answers that apply

Ready for Reg/Identify All Patients

1.Which tool can you use to see a list of patients with referrals that need to be scheduled? Choose only ONE answer

Referral workqueue

4.Which of the following can you use to find which user changed a patient's telephone number? Choose only ONE answer.

Reg Audit Trail

3.You have assigned a patient to the incorrect bed by accident. What button can you click to undo the current bed assignment?

Remove Assignment

Which option can you use to undo a bed assignment and put the patient's bed request back to the Unassigned tab?

Remove Assignment

Which link on the IFS allows you to see the data in an RTE response that was sent for the patient's coverage

Response History

1.How can you let other registrars know that you're responsible for an encounter in a patient workqueue

Right-click the encounter and click Assign.

When a referral has been authorized for a visit, the referral displays in a referrals workqueue. From the workqueue, you can select the referral and schedule the visit.

Scheduling a visit from a referral allows you to pull some of the information from the referral, such as the referring provider and authorization.

Create a Workers' Compensation Guarantor Account /Coverage

Select Worker's Comp Pt Employer defaults to Employer Claim Name T+Injury (4/2/18 Shoulder injury) Coverage May need to be Generic

4.How do you create an anonymous patient record? Choose only One answer.

Select the Anonymous check box on the Patient Lookup window.

2.Which one of the following must you do to create a series of recurring appointments? Choose only ONE answer.

Select the Recur checkbox on the Make Appointment form.

1.By default, who is selected as the guarantor for a Worker's Compensation guarantor account

Self

__________indicates the medical service the patient will receive.

Service (cardiac ICU) Service is one of the key pieces of information used by bed planners to select a bed for a patient.

Where can you verify patient, guarantor account, coverage, and hospital account records

Sidebar Checklist

4.When all of the records in registration have a status of Verified the patient no longer appears on the Ready for Reg/Identify report.

T

The filing order is...

THE ORDER THAT INSURANCE COMPANIES WILL BE SENT CLAIMS.

Which address will Hyperspace use if you send an appointment reminder

THE PATIENT ADDRESS

1.True or False: You can see patients who are expected to be admitted tomorrow on the Today's Patients Report.

TRUE

11.True or False: Each guarantor account can only have one guarantor.

TRUE

12.True or False: One patient can be linked to multiple guarantor accounts.

TRUE

3.True or False: When you add a coverage with a generic payor, you need to manually enter a claim address.

TRUE

Before you can create a hospital account, you must select a patient class

TRUE

Benefits information can also be used in conjunction with Patient Estimates to inform patients how much they might owe for a hospital encounter or visit.

TRUE

Each HOV must be linked to a hospital account.

TRUE

Not all fields on the MSPQ are applicable for all patients. However, you must complete any field with a yield sign.

TRUE

When you click Admit for a patient who has Medicare linked to their hospital account but doesn't have a completed MSPQ, the MSPQ opens. If the patient is unable to respond to the questionnaire, click Next on each of the forms and then click Finish. The Reason for Incomplete MSPQ window opens so you can indicate why you didn't complete the MSPQ.

TRUE

Grand Central automatically creates a P/F guarantor account and hospital account for patients created via the ED Arrival workflow.

TRue For patients that already have a P/F guarantor account, Grand Central creates a hospital account and links it to the P/F guarantor account. Always verify that a patient's guarantor and hospital account are correct. For example, if the ED visit is the result of a work-related accident, you'll need to change the guarantor of the hospital account and create a W/C guarantor account and coverage.

5.If a coverage was once valid but is no longer valid for the patient, you should ____________ the coverage.

Terminate

•Where can you print forms?

The Print Forms button at the bottom of the screen.

5.Why should you complete a claim information record and link it to a worker's compensation guarantor account?

The information is sent to the insurance company with the claim

1.Why does the Patient Lookup window force you to search for an existing patient record before you create a new one?

To prevent duplicate patient creation.

After a Bed request has been created for a patient, the admission clerk can find the pending admission on the _________

Todays Patients Report and complete the admission

3.What does the filing order determine? (Circle only ONE.)

The order in which the insurance companies will be sent claims.

If a patient has frequent or recurring appointments related to the same issue, you copy forward a patient's benefit information.

This ensures that benefit information is available for each encounter, reduces reentry, and increases the likelihood you'll receive timely reimbursement

1.True or False: The MSPQ should be completed for each admission that has a Medicare coverage attached to the hospital account.

True

2.True or False: Hospital accounts that fail DNB checks have a status of "DNB".

True

4.True or False: You can see which appointments share the same hospital account in Patient Station.

True

5.True or False: In the Benefit Collection activity, you can record benefit information for each coverage linked to an encounter.

True

5.True or False: When you admit a newborn, the mother's ADT L&D status changes to "Delivered".

True

6.True or False: To terminate a coverage, enter a date in the Member eff to: field on the Coverage Information link.

True

Patient Station shows all of the patient's hospital encounters, surgeries, and visits. Tor F?

True

True or False: You can print forms that have not previously been printed for the patient during the encounter via the Form Reprints activity.

True

•True or False: You can bypass MSPQ confirmation warnings by clicking "Continue".

True

1.True or False: One recurring hospital account series can contain multiple hospital accounts.

True; Hyperspace will create one hospital account per billing cycle

3.True or False: Every hospital account must be linked to a guarantor account.

True; a hospital account must ALWAYS have a guarantor account linked.

What are the Flick Tracker tabs

Unassigned •Pre-Assigned •Assigned •Completed •Postponed •Upcoming •Flight Tracker

At what point is a patient's patient class updated to "inpatient"?

WHEN HER ADT L&D STATUS IS "ADMITTED"

4.In which of the following scenarios would it be appropriate to use the Bed Activation activity?

When a bed is undergoing maintenance.

When should you terminate a coverage?

When a coverage is no longer effective

When should you delete a coverage from a patient?

When a coverage was added in error

When should you deactivate a guarantor account?

When it was once valid but should no longer be used

When should you remove a guarantor account from a patient?

When the guarantor account was created in error

What can you click to open User Preferences and configure which icons display in bed planning?

Wrench button

4.In which one of the following situations should you create a coverage with a generic payor and plan?

You can't find a payor in the Search the System field.

The Reservation workflow is a short workflow for creating a _________________________

a pending admission.

5.How can you indicate that you've verified a coverage for a payor or plan that is not RTE enabled? (Choose ALL that apply.)

a. Click Coverage Info on the Interactive Face Sheet and change the status. d. Click the pencil icon on the Checklist.

4.When you add a coverage for a patient on the Coverage Info form you are linking the coverage to the___________. (Circle ALL that apply.)

a. Patient b. Hospital account c. Guarantor account

1.A patient has been arrived in the ED and has been triaged by a nurse. On which of the following views on the ED Track Board does the patient display? Choose ALL answers that apply.

a. Ready for Reg b. All Patients

Change Guarantor Questionnaire shows us _________________

all guarantor accounts for this patient

HODs

are departments that offer specialized services, consults, and procedures to both admitted and non-admitted patients. Some typical examples of HODs are radiology, dialysis, and physical therapy.

6.Which of the following can you accomplish from the Coverage Info form? (Circle ALL that apply.)

b. Remove coverages from the hospital account c. Add new coverages

•When you click the Bed Request button from the reservation form, Hyperspace creates a _______________

bed request. If you don't click the Bed Request button, an automated process will create the bed request. However, clicking the Bed Request button allows you to see that you've requested the bed.

How to mark a coverage for deletion

change the coverage's verification status to "Coverage to be Deleted

3.You're looking at the Productivity component on the Admission Supervisor Patient Access Dashboard. You notice that the average reg time for one day is higher than usual. How can you see the registrations that were included in the Avg Reg Time metric for a specific day? Choose only ONE answer.

d. Click the time and click View Registrations.

Multiple Gurantor accounts can be linked to one hospital account

false

A hospital account must always be linked to a ______________________

guarantor account. This is because the guarantor account indicates who is ultimately financially responsible for the encounter.

HOV

is a scheduled encounter in an hospital outpatient department (HOD).

You can edit, update, or cancel events. Because preadmission is not an ADT event,

it only appears in Event Management if there are no other events for that hospital encounter.

Before you deactivate a guarantor account that is linked to a hospital account, you must _____________________________

link a different guarantor account to the hospital account.

Precertification

patient has a hospital stay

When a bed planner completes the reservation workflow, Hyperspace creates a ______________________

pending admission

You can edit, change, or cancel the bed assignment by ________________

right-clicking the bed assignment.

Flight Tracker Assigned

shows bed requests that have been assigned to a specific room and bed

Flight Tracker Pre-Assigned

shows patients that have been targeted to a unit, but don't have a room or bed assigned

Flight Tracker Completed

shows patients that have been transferred or admitted to their assigned room and bed.

Flight Tracker Upcoming

shows requests that have the status Requested. Once the request has the status Ready to Plan, it moves to the Unassigned tab

Postponed

shows requests that you've delayed. When the delay time elapses, the patient returns to the Unassigned tab

You can press SHIFT and select multiple events to edit patient information for several events

simultaneously.

The Ready for Reg/Identify view displays patients

that have been triaged and need to be registered. The All Patients view displays all of the patients currently in the ED.

Colors of Bed Requests

•Bed requests with a blue person are owned by you. •Bed requests with a green person icon are owned by someone else.

In what situation would you enter a note on the Notes form

"When a payor denies authorization"

How can you see which department has the highest average number of warnings per registration?

Click the % Workflows without Warnings Badge and Select View Workflows, Enc Dept Avg Warnings

How can you see a list of all the contacts a user removed from patient workqueues?

Click the number in the Contacts Resolved on Patient WQ column and select View WQ Contacts

How can you see only the rooms with beds that you have flagged with a star?

Click the star icon

Hyperspace Title Bar

Displays basic information about your Hyperspace session, such as the department you logged into

True or False: You can only register ED patients that show on the Ready for Reg/Identify tab.

FALSE

13.True or False: A guarantor account is a record that holds insurance information for a patient.

False

17.True or False: One coverage can have multiple subscribers.

False

21.True or False: You can confirm a preadmission without creating a hospital account.

False

T or F - Guarantor accounts hold insurance information

False-Insurance information is stored in coverages

use to see a list of patients that need to be preadmitted for upcoming surgeries

Patient Workqueues

What does the small occupancy meter show

expected occupancy

When you need to create a coverage for a payor or plan isn't in the system, select a _______________ payor or plan.

generic

Why would you flag a bed with a star

mark it as a possible bed

Workspace Tabs

Select the tab of an open workspace to go to that workspace. Each workspace you open generates a tab. Click the X to close the workspace

Who does Hyperspace select as the guarantor by default?

Self - the patient

For a non-admitted patient who is being seen in a physical therapy department, what patient class should you select on the Hospital Account Advisor?

Therapies Series

20.Which of the following statements about hospital accounts are true? (Circle all that apply.)

They integrate Grand Central with Resolute Hospital Billing. They house all financial data for a hospital encounter. They determine which of the patient's guarantors will receive a bill for any non-insurance balance. They determine which of the patient's coverages will be used to send claims

16.Which of the following best describes the purpose of coverage records?

They store information about where to send claims.

9.You are entering information about a patient contact for a patient. The patient contact lives with the patient. Which one of the following options should you select to pull address information in to the patient contact fields? (Choose only ONE answer.)

This patient

What's the purpose of clicking the Self-pay check box

To confirm that patient doesn't have insurance.

Why should you create an anonymous patient only when absolutely necessary

To prevent creating a duplicate patient that will later need to be merged

Why does the Patient Lookup window force you to search for an existing patient record before you create a new one?

To prevent duplicate patient creation

8.True or False: When a letter in the title of a button is underlined you can select the button by holding down the ALT key and pressing the underlined letter.

True

When should you terminate a coverage

When a coverage is no longer effective

What's the difference between a guarantor account and a coverage

A COVERAGE HOLDS INFORMATION ABOUT A PATIENT'S INSURANCE. A GUARANTOR ACCOUNT CONTAINS INFORMATION ABOUT THE PERSON OR ENTITY THAT SHOULD BE BILLED FOR ANY BALANCE T PAID BY INSURANCE

You have assigned a patient to 140-02. You realize that bed 145-02 is a better match for the patient. Which option allows you to quickly reassign the patient to bed 145-02?

" "Drag and drop the bed request again, or select Edit Assignment"

Which form in the auth/cert workflow is used to collect auth/cert information and also displays information about the patient's hospital stay and coverage?

"The Authorization/Certification Information form"

Which tabs in Bed Planning show patients that have not been assigned to a unit or bed

"Unassigned, Upcoming,Postponed"

At what point is a patient's patient class updated to "inpatient"

"When the ADT L&D status changes to L&D Admitted"

Why would you click Remove Assignment

"When you need to assign a different patient to a bed"

Sidebar Checklist

Allows staff to verify patients, guarantors, coverages, and more.

Hospital accounts with claims that fail claim edit checks are routed to

Claim Edit Workqueues

__________________________________ removes them from the Active tab of the workqueue and places them on the Deferred tab for a specified amount of time. When you are unable to contact a patient in your workqueue, you may want to defer the patient until a later time or date

Deferring a patient

To create a patient record for a newborn, open the patient's chart, move to the ____________ activity and click ____________.

Delivery Summary New Baby

Form Navigator

Displays a list of forms within the current activity. Select a form in the Form Navigator to go to that form.

Patient Header

Displays information about the current workspace and patient.

How can you open the Auth/Cert workflow for patient in the Auth/Cert Preadmissions patient workqueue?

Double-click the patient

15.True or False: Any balance not covered by insurance will be billed to the patient's subscriber.

FALSE

3.True or False: You can find and select a specific patient in a patient workqueue by holding down the CTRL key and typing the patient's name.

FALSE

2.True or False: Click the Reassign button to move a patient from the Active tab to the Deferred tab of a patient workqueue

False; click the Defer button

3.True or False: When you create a new guarantor account for a minor, "Father" is selected by default as the guarantor of the account.

False; there is no default guarantor selected. Hyperspace forces you to choose.

A verified _______________ indicates that a hospital registration is complete

Hospital Account

From which form can you create a new hospital account

Hospital Accounts

In which component can you see your staff's average registration time?

Hospital Registration Metrics

Account Workqueues

Hospital accounts that fail DNB checks are routed to ______________

Why should you fill in the patient's sex before clicking the Anonymous check box?

Hyperspace assigns a different dummy name to male, emale, and unknown patients

14.Which of the following statements are true about setting the Address link? field on the Guarantor Info form to "Yes"?

It links the patient address to the guarantor address

You've completed the arrival workflow for a patient. What's her ADT L&D status?

L&D Assessment

Which piece of the automatically generated name allows you to differentiate between different anonymous patients of the same sex?

Middle initial

Which link on the IFS allows you to change the patient's PCP

PCP

Which type of guarantor account does Hyperspace select by default

PERSONAL/FAMILY

Form

Pages of fields in which you can enter or view data. Some forms are view only.

6.Which one of the following addresses is used for appointment reminders?

Patient

19.The ________________ field describes the type of hospital stay and is a way of grouping patients for billing purposes. (Choose only ONE answer.)

Patient class

2.True or False: A patient can simultaneously appear multiple times in the same patient workqueue.

TRUE

True or False: Patients don't display on the Ready for Reg/Identify report until they have an ED Status of "Triage complete

TRUE

True or False: You can schedule appointments for both admitted and non-admitted patients in a Hospital Outpatient Department

TRUE

Activity Tabs

Tabs, such as Form Reprints, and Event Management that allow you to access other activities related to the activity you have open.

18.How does Hyperspace alert you when a coverage eligibility response has been received? (Choose only ONE answer.)

The Response Received button appears.

When all of the records in registration have a status of ______, the patient no longer appears on the Ready for Reg/Identify Report

Verified

22.When you ________________ a hospital account, Hyperspace runs the record through checks to ensure that all of the necessary information has been entered

Verify

When should you delete a coverage from a patient

When a coverage was added in error

When should you deactivate a guarantor account

When it was once valid but should no longer be used

When should you remove a guarantor account from a patient

When the guarantor account was created in error

What icon on the IFS indicates a coverage has been verified electronically

Yellow lightning bolt