ERP

A customer calls up to find out how much 1000 units of a product would cost. This is an example of: ____ in the sales and distribution process. a. Pre Sales Activities d. Delivery and Billing b. Sales Order Processing e. Payment c. Inventory Sourcing

a

A make-to-stock production system is one where: a. Items are made for inventory in anticipation of sales orders b. Items are produced to fill specific customer orders c. Items are assembled for a specific customer order from an inventory of components d. Both a and c

a

A specialized database used for data analysis purposes is called a: ____. a. data warehouse d. document pile b. drill down store e. data union c. document flow

a

The SAP ERP system allows users to define various ways to group customers and salespeople. These groups are called ____. a. Organizational structures c. Document flows b. Master data d. Audit trails

a

The costs it normally takes to manufacture a product, which is calculated from historical costs and any changes from that, are known as: a. Standard costs c. Known costs b. Abbreviated costs d. Estimated costs

a

The observation that the number of transistors built onto a computer chip doubles every 18 months is known as: a. Moore's Law c. Doubleting b. Gate's Prophesy d. Acceleration

a

The tasks associated with managing a company's workforce is now known as ____. a. Human capital management c. Workforce management b. Resource management d. Hiring management

a

A customer is granted a 10% price discount in a large order. This is an example of an activity in: ____ in the sales and distribution process. a. Pre Sales Activities d. Delivery and Billing b. Sales Order Processing e. Payment c. Inventory Sourcing

b

After a company chooses the modules they want to implement, they must decide on about ____ options, which allow the customer to customize the modules to fit their business to some extent. a. Settings c. Optional b. Configuration d. Tandem

b

A plan for replacing key employees is known as a ____. a. Duty roster c. Succession plan b. Replacement circular d. Reincarnation study

c

This software can automatically route customers who contact the company to a sales representative. Companies can use this software to forecast customer needs. a. Marketing encyclopedias c. One-to-one marketing b. Sales campaign management d. Sales force automation

d

What is the maximum number of cases they can produce in the month if they schedule workers for overtime on weekdays and Saturdays? a. 7,666 c. 9,582 b. 9,199 d. 10,249

d

When manufacturing runs out of raw material, it's known as a(n) a. Shortfall c. Depletion b. Empty shelf d. Stockout

d

Which of the following outputs would emerge from the Accounting and Finance functional area? a. Packaging orders c. Regulation compliance b. Sales strategy d. Financial reports

D

After MRP is run in the SAP R/3 system: a. The stock/requirements list and MRP list are both updated and show the same information. b. The MRP list is updated but the stock/requirements list is unaffected. c. The stock/requirements list is updated but the MRP list is unaffected d. None of the above.

a

An ERP system for a large company will cost ____, including software, training, and implementation. a. $50-500 million c. $1-5 billion b. $1-5 million d. $50,000-$500,000

a

Analyses that attempt to predict the future sales of a product are called: a. Sales forecasts c. Sales diving b. Sales divining d. Sales deriving

a

Assume a company records its transactions in an ERP system. On the shop floor, a production run has just been finished and the finished goods are transferred to the warehouse for storage. What would a likely way be to tell the ERP system about this event? a. The bar codes on the goods are scanned as they enter the warehouse. The data generated is passed to the ERP database electronically. b. A Production clerk summarizes the data in an Excel spreadsheet and sends the spreadsheet to Accounting. An Accounting clerk enters the data from the spreadsheet into the ERP program's Materials and Production modules. c. The bar codes on the goods are scanned as they come off the production line. The data generated is passed to the ERP system's Production module electronically. Then bar codes on the goods are scanned as they enter the warehouse. The data generated is passed to the ERP database electronically.

a

For Fitter Snacker, the sum of direct materials, production overhead, and direct labor is the ____. a. COGM - cost of goods manufactured c. COGP - cost of goods produced b. COGS - cost of goods sold d. COGS - cost of goods shipped

a

In February 2007, a federal appeals court approved class-action status for a discrimination lawsuit brought by seven women against the retailer, ____. a. Wal-Mart c. Sears b. Target d. K-Mart

a

In ____, activities associated with overhead cost generation are identified and then records are kept on the costs and on the activities. a. ABC, activity-based costing c. ROTM, run of the mill costing b. BOC, backoffice costing d. POC, plant operation costing

a

In the following figure, what is B? a. Starting Inventory c. Sales Forecasting b. Detailed Scheduling d. MRP

a

Individual information systems for each functional area in a company are known as a. Silos c. Tubers b. Bagpipes d. Separated systems

a

Information systems that can be designed so that functional areas of operation share data are called: a. Integrated information systems c. Non-middleware information systems b. Complete information systems d. Linked information systems

a

The two key pieces of information for a cost analysis is the direct material and the direct ____. a. Labor c. Driver b. Overhead d. Selling cost

a

What Planned Orders will the MRP logic create: a. An order for 44,000 units in Period 2 b. An order for 44,000 units in Period 3 c. An order for 44,000 units for periods 2 and 3 d. An order for 88,000 units for period 3

a

What is the name of the group of candidates selected to be interviewed by Fitter Snacker for a particular position? For example, assume 20 applicants applied and only 3 were selected to be interviewed. a. Short list c. Final Three b. Select group d. Applicants

a

What is the production plan for all finished goods? a. MPS - master production schedule c. PPR - production planning run b. QQR - quality query run d. RUN - run

a

When purchasing a computer, the functional area responsible for technical support is a. Marketing and Sales c. Supply Chain Management b. Accounting and Finance d. Human Resources

a

When third party software companies are able to write software to integrate with an ERP system, it is said to have: a. Open architecture c. Integrated pieces b. Clip-ons d. Piecemeal nodes

a

Which R/3 module records sales orders? a. SD c. PP b. MM d. QM

a

Which business function is performed by Accounting and Finance? a. Cost allocation and control c. Benefits b. Taking sales orders d. Plant maintenance

a

Which of the following is an input to HR? a. Personnel forecasts c. Layoff and recall company policy b. Sales data d. Travel expense company policy

a

Which of the following module in SAP is a set of tools that can automate the activities in SAP ERP? a. Workflow c. Financial Accounting b. Controlling d. Project System

a

Another name for an income statement is a ____. a. Credit c. Sales b. Profit and Loss d. Revenue

b

Bumpy rollouts of ERP systems are usually caused by: a. Software problems c. Hardware problems b. People problems d. Configuration problems

b

Each transaction in SAP ERP gets its own unique number. This is known as: ____. a. Uniqueness numbering c. Auditing codes b. Document flow d. Unique codes

b

In ____ CRM, the software and equipment reside with the CRM provider; it is not installed in-house. a. Walk-up c. Internet b. On-demand d. ERP

b

In the 1980s, ____, the technology that holds data in an organized fashion, existed for ERP development. a. Spreadsheets c. Client/Server b. DBMS d. Word-processors

b

In the sales order process, there is a number used in the SAP ERP sales order that in a paper process would be pre-printed on the sales document, usually in sequential number order. It's assigned by the customer to the sales order. What is this number? a. Customer ID c. Material Number b. Purchase Order Number d. Billing Code

b

The job of managing salary benefits provided to each employee and confirming that the proper benefits are disbursed to new and current employees falls under the ____ department. a. Accounting and Finance c. Individual b. Human Resources d. Administrative

b

The production plan at Fitter Snacker calls for 4,134 cases of snack bars in January. If there are 22 days in the month, how many cases of snack bars should be produced in a 4-day week? a. 188 c. 940 b. 752 d. 1034

b

What are software that enables systems to exchange data without complicated software links? a. ABAP modules c. Legacy systems b. Web Services d. Best practices

b

What does the acronym, CpH stand for? a. Cost per Health Care Employee c. Cost per Head b. Cost per Hire d. Cost per Healthy Worker

b

What is the advantage to credit management in SAP ERP? a. Marketing and Sales get weekly reports c. Payments are posted daily b. The data is in real-time d. There is no advantage

b

What is the maximum number of cases they can produce in the month if they schedule workers for overtime on the weekdays only? a. 7,666 c. 9,582 b. 9,199 d. 10,249

b

What is the sales forecast for June of this year that Fitter Snacker should use? a. 6,628 c. 6,935 b. 7,128 d. 7,143

b

When purchasing a computer, the functional area responsible for handling the financial help for purchasing that computer is a. Marketing and Sales c. Supply Chain Management b. Accounting and Finance d. Human Resources

b

Which ERP package is a popular software choice for managing human resources and financial activities at universities? a. SAP c. Microsoft Dynamics b. PeopleSoft d. J.D. Edwards

b

Which financial statement shows account balances such as, cash held, amounts owed to the company by customers, the cost of raw materials and finished goods inventory? a. Income statement c. Tolerance group b. Balance sheet d. Year end report

b

Which of the following is a functional area of operation? a. Packaging c. Shipping b. Supply Chain Management d. Baking

b

____ are skills or abilities associated with a position, while ____ are skills or abilities associated with a specific employee. a. Qualifications, requirements c. Duties, tasks b. Requirements, qualifications d. Tasks, duties

b

A customer's order is checked to see if it can be produced and delivered by the requested date. This is an example of: ____ in the sales and distribution process. a. Pre Sales Activities d. Delivery and Billing b. Sales Order Processing e. Payment c. Inventory Sourcing

c

Given that the cost of manufacturing NRG-A bars is $0.72 per bar, how much does FS need to charge to make a profit of $0.25? a. $1.00 c. $0.97 b. $0.99 d. $1.25

c

In SAP ERP, the history of a transaction (such as a sales order) can be researched by looking at its ____. a. Trail mix d. Material Master Data b. Transaction index e. Sales Master Data c. Document flow

c

In an ERP system, the balance sheet and P&L statements are: ____. a. Generated yearly c. Reports b. Not available d. Modules

c

Old information and computer systems are known as: a. Dinosaurs c. Legacy systems b. Passe systems d. Aged ones

c

One assessment of a project's value is calculated by the: a. DVT c. ROI b. PMT d. PPT

c

SAP's ERP helps the administration of employees taking time off under a government act that allows compensation for family and medical problems. This act, passed in 1993, is the ____. a. FIA c. FMLA b. QOTA d. PROBA

c

Setting prices for customers can be very complex. SAP helps by offering a control mechanism, called ____, to determine how much to charge a given customer for a given product. a. Pricing Variance c. Condition Technique b. Price Fixing d. Fluctuation

c

Software ____ are individual programs that can be purchased, installed, and run separately, but extract data from the common database. a. Nodes c. Modules b. Chunks d. Tidbits

c

The ____ system communicates with SAP ERP, BW, and APO systems in developing and executing its plans. a. PPO c. CRM b. SSA d. GUp

c

The direct computer-to-computer exchange of standard business documents is known as: a. MRP c. EDI b. E-mail d. DDS

c

The production plan for Fitter Snacker calls for 7000 cases for the snack bar product group in June. If the snack bar product group consists of NRG-A and NRG-B bars with the proportion 70% NRG-A bars and 30% NRG-B bars, how many NRG-A bars should be produced in June? a. 500 c. 4690 b. 2010 d. 7000

c

The statistical and logical analysis of large sets of transaction data is called: a. Digging c. Data mining b. Hunting d. Hacking

c

To record employee working times, SAP ERP uses ____. a. Punched cards c. CATS (cross application time sheets) b. RFIDs d. Multiple databases

c

What are the computers, people, procedures, and software that store, organize, and deliver information in an organization? a. The CPU c. Information systems b. The Process System d. Personnel systems

c

What metric tracks the number of times a supplier meets the agreed upon delivery date? a. Initial fill rate c. On-time performance b. Initial order lead time d. cash-to-cash cycle time

c

What process answers the question "What do we need to order to produce the product, and when do we need to order these raw materials?" a. SF - sales forecasting c. MRP - materials requirements planning b. SOP - sales and operations planning d. DS - detailed scheduling

c

What will the On Hand inventory be in Period 5 after the system calculated planned orders? a. 0 c. 8,038 b. 440 d. 14,038

c

When a piece of equipment's capacity is exceeded, its capacity can be increased by adding new hardware. This is commonly known as: a. Adaptability c. Scalability b. Middleware d. Computability

c

Which R/3 module records transactions in the general ledger? a. CO c. FI b. WF d. PS

c

Which of the following is an input to the Marketing and Sales functional area? a. Production plans c. Per-unit cost b. Raw material orders d. Accounts payable data

c

Which of the following modules in SAP ERP maintains production information. a. SD c. PP b. MM d. QM

c

____ are often allocated based on total machine hours or total labor hours. a. Direct costs c. Overhead costs b. Plant costs d. Manmade costs

c

____ is the conducting of business over the Internet. a. R/3 c. E-Commerce b. ABAP d. SCM

c

____ results in management overinvesting in extra raw materials a. Bulging raw materials c. Safety stock b. Stockup d. Excess baggage

c

____ software allows a plant manager to plan production and raw materials requirements by working backward from the sales forecast. a. DBMS c. MRP b. EDI d. EFT

c

A customer's documents are released to the warehouse so that the goods can be gathered, packed and boxed. This is an example of: ____ in the sales and distribution process. a. Pre Sales Activities d. Delivery and Billing b. Sales Order Processing e. Payment c. Inventory Sourcing

d

If Fitter Snacker's cost of making a case of bars is $209.82, and there are 24 bars to a box and 12 boxes to a case, how much money does it cost Fitter Snacker to make each individual bar? a. $17.49 c. $8.74 b. $1.00 d. $0.72

d

In detailed production scheduling, longer production runs of a particular product: a. Increase the available capacity by reducing the frequency of setups. b. Increases finished goods inventory levels. c. Reduces finished goods inventory levels. d. Both a and b. e. Both a and c.

d

In the following figure, what is C? a. Starting Inventory c. MRP b. Sales Forecasting d. Detailed Scheduling

d

In the following figure, what is D? a. Starting Inventory c. Sales Forecasting b. Detailed Scheduling d. MRP

d

Periodically, companies summarize the balances in the books of account. This process is called: ____. a. Cost accounting d. Closing the books b. Account closure e. Statement wrap-up c. Periodic closure

d

SAP's internal programming language is called: a. R/3 c. Visual Basic b. C++ d. ABAP

d

The complex software and hardware required for ERP systems was not available until the a. 1960s c. 1980s b. 1970s d. 1990s

d

The order of the steps in the SAP R/3 production planning process are: a. Sales Forecasting, Demand Management, Sales and Operations Planning, MRP b. Sales Forecasting, Demand Planning, Demand Management, MRP c. Sales and Operations Planning, Sales Forecasting, MRP, Demand Management d. Sales Forecasting, Sales and Operations Planning, Demand Management, MRP

d

The parts of an employee's pay that is comprised of base pay, bonuses, gratuities, overtime, sick pay , and vacation allowances are known as ____. a. Payroll run c. Voluntary deductions b. Statutory deductions d. Remuneration elements

d

What is the source of Fitter Snacker's problems with Human Resources? a. Inaccurate information c. Inconsistent information b. Out-of-date information d. All of the above

d

What kind of software can give top management an overview of a company's complete relationship with a customer? a. One to One Marketing Software b. Open Relationship Software c. Denouement Software d. Customer Relationship Management Software e. Supply Chain Management Software

d

What stage of the production planning process splits Fitter Snacker's monthly production planning values into finer time periods? a. Sales Forecasting c. MRP b. BOM d. Demand Management

d

Which functional part of the organization communicates changes in salaries, benefits and policies to employees? a. Sales and Marketing c. Accounting and Finance b. Supply Chain Management d. Human Resources

d

Which of the following are benefits to CRM? a. Lower costs b. Higher revenue c. Improved strategy and performance measurement d. All of the above

d

Which of the following is a benefit to running an ERP system? a. Global integration b. Elimination of updating and repairing multiple systems c. Capability to manage operations, not just monitor them d. All of the above are benefits

d

____ are disaggregated to generate detailed production schedules. a. Bills of materials c. Internet sales orders b. Production runs d. Rough-cut plans

d

____ is SAP's biggest competitor. a. J.D. Edwards c. Microsoft b. PeopleSoft d. Oracle

d

A customer's remittance causes Cash to be debited and Accounts Receivable to be credited. This is an example of: ____ in the sales and distribution process. a. Pre Sales Activities d. Delivery and Billing b. Sales Order Processing e. Payment c. Inventory Sourcing

e

An unexpected increase in product demand can lead to: a. A depletion of finished goods inventories b. A depletion of raw materials inventories c. Increased overtime and transportation expenses d. Both a and b e. All of the above

e

In SAP ERP the electronic evidence of a transaction is called a ____. a. trail d. audit number b. marker e. document c. tag

e

Today's managers are beginning to think in terms of business process. A business process cuts across which functional areas of operation? a. Marketing and Sales d. Human Resources b. Supply Chain Management e. All of the above c. Accounting and Finance

e