Essentials of Communication Unit 2 Quiz 2

(What relationship is being shown between verbal and nonverbal communication) Emphasizing words with a combination of nonverbal and verbal actions Ex: Saying "No" loudly when you say "No, I don't want gravy on my meat"; pointing at someone during confrontation, slamming fist down on a table; asking someone to sit with an emphasis on "Please" and an open hand gesture to encourage the action rather than being forceful

Accenting

Motions to satisify a need Example: Doodling when nervous, playing with zippers, shaking a foot to release pent up energy

Adaptors

Generally unintentional expressions that show your feelings Ex: Slumped shoulders and lowered chin show sadness or fatigue; smiling face and hyper movements show excitement or happiness

Affect displays

(What kind of nonverbal communication is being used?) Smiling that can be interpreted as genuine happiness or satisfaction at something negative; a furrowed brow that can mean concern or determination

Ambiguous

(What relationship is being shown between verbal and nonverbal communication) Ex: Saying your fine even though you are frowning or slumping; mixed messages

COntradicting

The study of how humans use time. Ex: Professor arriving to class late to show again that he is in control

Chronemics

(What kind of nonverbal communication is being used?) Nonverbal behavior that is not supposed to be communicative is communicative Ex: Being genuinely surprised without thinking about looking to look like being surprised; being silent about a conversation and when others perceive that this silence is disapproval and thus the people in the conversation switch topics

Communicative

(What relationship is being shown between verbal and nonverbal communication)complement, amplify verbal communication Ex: Hugging someone while you say "I love you"

Complementing

Touch used for influence or control. E: tapping someone lightly on the shoulders

Control

Ex: Tardiness in Latin American countries are not considered rude while in America it is

Cultural orientation

(What kind of nonverbal communication is being used?) greeting someone in the US with a handshake while greeting someone in Belgium with a kiss on the cheek; bowing to elders in Japan

Culturally influenced

Playing down feelings, Ex: trying to hold in loud laughter at a joke by just smiling

De-intensifiction

Paralanguage can also change the meaning of a verbal message by adding pauses and _______________ ex: I.... er.... don't... think... (Cause unclear meanings and reinforce/contradict verbal meanings)

Disfluences

How far out is personal space and who is included?

Eighteen inches to four feet/length of a person's arm, friends and family are allowed

Using signals to convey meaning, EX: Doing the okay sign (can mean an insult in anther country)

Emblems

Asserting power by wearing expensive clothes as a manager, giving a firm handshake, working in a large office; The opposite of a person with less power is if they wait for the handshake and wear less expensive clothes

Expression of power

Eye contact that expresses more feelings and interest in conversation.

Eye contact persuasive power

(True or False) Paralanguage always reinforces verbal messages, unlike metalanguage.

False

How far out is the social zone and social zone in office spaces with desks and who is included?

Four feet to twelve feet, at least seven feet, used in formal interpersonal talk such as business meetings

How different genders act, men needing more space, taking more dominance in relationship and asserting themselves while women don't need as much space, speak more softly and have more quieter expressions

Gender

The study of touch communication

Haptics

Waving a hand to mean hello, pointing to communicate direction, these signals come along with verbal meanings but "illustrate" them

Illustrators

Showing when you are serious or silly about certain things Ex: Dressing and acting formal to a professor when you want to get a job, body posture, expressions to show how you act or feel about things

Impression

Facial expression to exaggerate feelings, EX: Acting surprised when given a present you had found out about a week earlier

Intensification

What factors do you use for appropriate nonverbal behaviors?

Knowledge;noticing a persons reactions to certain touches or other things, Observation; seeing behaviors that are acceptable to those around you, and Perception; interpreting others behaviors to see how you should respond effectively like seeing someone bored that might be actually tired

Scheduling only one activity at a time

Monochornistic

(What kind of nonverbal communication is being used?) received through sight, hearing, touch, smell, taste; a friends perfume; receiving messages about a friends interest by watching their expression

Multi-channeled

Now showing expression to hide feelings when concentrating, hiding true feelings with a different expressions Ex: Being sad but hiding it with a smile

Neutralization

Ex: Fidgeting when you tell the truth to an officer, worried he might arrest you, or when you tell a lie your nonverbal behavior show that you are uncomfortable

Nonverbal communication discrepancies

Looking at cues to know when to ask a question, or ending a conversation by walking away

Nonverbal cues

is the study of nonverbal, vocal messages EX: Stressing different words in a sentence change its meaning

Paralanguage

What factors affect the distance between people based on traits such as in their personality or about their age?

Personality, age

Nonverbal behaviors such as dress, eye contact, vocal tone, and facial expressions directly influence a person's appeal and affect how more persuasive they are EX: You're more likely to be nicer to someone who speaks in a gentle tone rather than a gruff tone. Direct eye contact, higher elevation conveys more authority

Persuasive power

Touching that conveys playfulness, affection, and aggression. Ex: tickling

Playful touching

Scheduling more than one activity at a time like dinner and business meetings

Polychronistic

Positive touching among close friends and family in a loving manner to express love.

Positive effect

(What relationship is being shown between verbal and nonverbal communication) coordinate or regulate verbal interaction Ex: raise a hand to signal to finish his point without interpretation; raise voice, increase rate of speech to signal he wants t communicate; when done signal anther person to talk by showing eye contact

Regulating

Coordinate the flow of communication, Ex: Holding up a hand to pause a conversation, looking off in another direction to indicate you want the communication to end

Regulators

(What kind of nonverbal communication is being used?) Being close and holding hands with someone you love; standing away from someone you know due to a strained relationship

Relational

(What relationship is being shown between verbal and nonverbal communication) Waving while saying good-bye or hello

Repeating

Touching for greeting and saying goodbye like handshakes or light kisses on the cheek

Ritualistic touching

Clothing that signifies economic wealth, statuses such as marriage, and statements about how you feel about a job or wanting to look formal

Self-presentation

How long is intimate space and who is included?

Skin out to eighteen inches, close friends, spouses, family members,

(What relationship is being shown between verbal and nonverbal communication) Instead of telling someone to be quiet, placing a finger over lips,

Substituting

Touching used also in performing a job such as touch in dental work.

Task-related

What factors also affect a person and their favorite spaces?

Traits

(True or False) A spatial relationship can indicate how closely one person stands next to another in normal face-to-face conversation

True

(True or False) It is easier to detect happiness than sadness on a person's face.

True

(True or False) Nonverbal communication cues speak just as loudly as verbal communication

True

(True or False) We communicate more nonverbally than verbally.

True

(True or False) You can often learn more about what a person feels through his/her nonverbal communication than by what he/she says.

True

Identify the type of body movement biting nails when nervous

adaptor

(Identify what type of nonverbal communication is in action) Tom received second prize for his sculpture at the art fair. When Jeffrey told Sam about this, Sam, who had also entered a sculpture, smiled.

ambiguous

nonverbal communication that involves time

chronemics

If you smile while shaking hands and saying "hello," your nonverbal communication is ______________________ your verbal communication.

complementing

Which factors influence self-presentation?

desire for independence desire for acceptance social standards desire to communicate

pauses such as "ah" or "hmmm"

disfluence

Identify the type of body movement holding up an index finger and middle finger to show the "peace" sign

emblem

Expressing that you like someone by smiling at them and speaking to them on close terms or if you don't by not talking and/or frowning, avoid being in there prescence

favor/disfavor

In what way is the relationship being clarified below? Select all that apply. While Susan was on the phone in her office, her manager opened the door, frowned, and motioned for her to end the call.

favor/disfavor, power

nonverbal behavior that involves touching

haptics

Identify the type of body movement holding a hand out above the ground to show the height of something

illustrator

Identify the function of nonverbal communication in action below. Select all that apply. Marsha's interview for her dream job is tomorrow. She stops by the salon for a haircut and manicure. Then, she's off to the mall for a new suit. What nonverbal strategy is Marsha preparing to use at her interview?

increase persuasive power, manage impressions

refers to "closeness" Ex: whisperng into a friends ear, standing with a relaxed posture, direct eye contact. ;There is little of this when one person stays away or backs off

intimacy

In what way is the relationship being clarified below? Select all that apply. Eric and Lisa were watching a movie. Lisa glanced at Eric, who turned her way, smiled, and took her hand in his.

intimacy, favor/disfavor, gender

Which zone would most likely be observed in the following situation? A kindergarten teacher helps a student who scraped her knee at recess.

intimate zone

What are the zones of personal space?

intimate, personal, social, and public

tending to schedule only one activity at a time

monochronistic

Identify the type of facial expression. When Trish's best friend accidentally revealed that she was throwing a surprise party for Trish's sixteenth birthday, Trish kept a straight face and pretended not to hear.

neutralization

nonverbal behaviors that function as signals

nonverbal cues

To which of the following does the statement below apply? "Emphasis influences interpretation."

paralanguage

vocal nonverbal language

paralanguage

Identify the type of touch. Tom slapped his friend John on the back to congratulate him on executing a double-play.

playful

tending to schedule several activities at the same time

polychronistic

nonverbal communication that involves space

proxemics

Identify the function of nonverbal communication in action below. Jerry crossed his legs, slouched in his chair, and yawned while his colleague was speaking. What was Jerry trying to do?

regulate the interaction

If you laugh while saying that something is funny, your nonverbal communication is ____________________ your verbal communication.

repeating

Identify the function of nonverbal communication in action below. Despite insisting that his story was true, the witness shifted uneasily in his chair and avoided eye contact with the prosecuting attorney.

reveal disrepancies

having to do with space

spatial

How far out is the public zone and who is included?

twelve to twenty five feet or more, speakers and audience