Ethical Issues in RST Exam 3

Treating some followers better than others is a failure to meet the challenge of information management. True/ False

False

Which is a personal cause of aggression? a. inflated self esteem b. jos stressors c. oppressive supervision d. use of alcohol

a. inflated self esteem

All of the following are true statements about servant leaderships except: a. it is only practiced in the united states b. rests on ethical character c. is person centered d. promotes justice

a. it is only practiced in the united states

Which type of selfish leader loves being the center of attention? a. narcissistic b. impulsive c. machiavellian d. unrealistic

a. narcissistic

All of the following are signs of a dysfunctional conflict except: a. problem focus b. conflict spirals c. negative emotions d. conflict avoidance

a. problem focus

The ABC Corporation routinely releases information about its operations in all of its host countries. The company is fulfilling which principle of the Global Business Standards Codex? a. Transparency principle b.Reliability principle c.Fairness principle d.Responsiveness principle

a. transparency principle

Which type of bad leader is unable to control his/her desires? a. incompetent b. intemperate c. rigid d. callous

b. intemperate

What is a negative outcome of leaders having too much power? a. too much focus b. possible corruption c. minimal trust in self d. a meek personality

b. possible corruption

All of the following are characteristic of cosmopolitans EXCEPT: a. Concern for global justice b.Care for the "distant needy" c.Commitment to free trade d.Commitment to human dignity

c. commitment to free trade

All of the following were identified as characteristics of servant leaders except: a. conceptualization b. empathy c. commitment to the accumulation of personal power d. foresight

c. commitment to the accumulation of personal power

Benevolent paternalistic leadership has much in common with a. confucianism b. altruism c. servant leadership d. all of the above

d. all of the above

_______________ is viewing the world from our group's cultural point of view.

Ethnocentrism

Copyright laws are more common in collectivist societies than in individualistic societies. True/ False

False

In "quid pro quo" sexual harassment, victims claim that they have to work in hostile working conditions. True/ False

False

Servant leaders rely on positional power when making decisions. True/ False

False

Those who display a high level of moral reasoning are more likely use a compromise conflict style. True/ False

False

Transformational leaders avoid transactional leadership tactics. True/ False

False

Unproductive conflicts are marked by escalation and avoidance. True/ False

False

Why can we expect more conflicts in the future?

More innovation, globalization, reliance on teams

____________ believes every human has inherent dignity and has human rights. a. UN Declaration of Human Rights b.The Caux Principles c.Moral Foundations Theory d.UN Global Compact

a. UN declaration of human rights

Which conflict style reflects a low concern for self and a high concern for others? a. accommodating b. compromising c. competing d. collaboration

a. accommodating

members of ____________ cultures are more likely to put more money away in long term savings plans a. future orientation b. human orientation c. performance orientation d. feminine

a. future orientation

In _____________ cultures, leaders are honored as a special class of people. a. High power distance b.Low power distance c.High uncertainty avoidance d.Low uncertainty avoidance

a. high power distance

Refusing to acknowledge a coworker when passing in the hall is an example of ______________. a. incivility b. bullying c. mobbing d. cyberbullying

a. incivility

Admitting our duties to followers is key to meeting which ethical leadership challenge? a. challenger of information b. challenge of responsibility c. challenge of loyalty d. challenge of consistency

b. challenge of responsibility

Transactional leaders rely on which two factors? a. idealized influence and individualized consideration b. contingent reward and management by exception c. intellectual stimulation and inspirational motivation d. intellectual stimulation and laissez faire leadership

b. contingent reward and management by exception

What is the first step in keeping negative emotions from getting out of control during conflicts? a. engage constructively b. cool down c. slow down d. find a conflict partner

b. cool down

Recognizing hot buttons is key to which phase of managing negative emotions during a conflict? a. slowing down b. cooling down c. engaging constructively d. reorientating

b. cooling down

________________ consider themselves to be citizens of the world. a. Ethnocentrists b.Cosmopolitans c.Universalists d. Inclusivists

b. cosmopolitans

Alan criticizes his secretary because he can't criticize his boss. This is an example of: a. direct provocation b. displaced aggression c.frustration d. aggressive model

b. displaced aggression

alex knows that he should have a gift for his chinese business partner who will have a gift for him. Alex and his business partner are demonstrating which foundational moral value? a. harm/ care b. fairness/ reciprocity c. authority/ respect d. purity/ sanctity

b. fairness/ reciprocity

All of the following are elements of worldliness EXCEPT a. Being self-reflexive b.Feeling pity for the less fortunate c.Skills to bring about change d.Expressing compassion

b. feeling pity for the less fortunate

All of the following are part of unproductive conflicts except: a. conflict spirals b. focus on solving the problem c. center on personalities d. conflict avoidance

b. focus on solving the problem

Which set of global standards is based on corporate codes of conduct? a. UN declaration of human rights b. global business standards codex c. csr principles d. un global compact

b. global business standards codex

Which type of bad leader only cares about his/her immediate followers? a. callous b. insular c. rigid d. evil

b. insular

People knew Ricardo cared deeply for them. He was known for putting other's needs above his own, even if it came at a cost. Ricardo's leadership style might best be describes as: a. transactional leadership b. servant leadership c. transformational leadership d. authentic leadership

b. servant leadership

Which theory helps explain why and how organizational leaders exert so much influence over the ethical behavior of followers? a. moral disengagement theory b. social learning theory c. cooperation theory d. none of the above

b. social learning theory

Which type of destructive leadership behavior benefits subordinates at the expense of the organization? a. laissez faire behavior b. supportive disloyal behavior c . tyrannical leadership behavior d. constructive behavior

b. supportive disloyal behavior

Stefanie had a way of empowering her staff. If a problem arose, Stefanie dealt with the issue head on while also inspiring those around her. Stephanie is an example of a: a. narcissist b. transformational leader c. transactional leader d. all of the above

b. transformational leader

Power distance is described as: a. the geographical distance between two people b. imagery to describe how strong the power a social class might hold c. a term to describe acceptance of inequality between social classes d. a metaphor frequently used in some cultures to downplay a social status

c. a term to describe acceptance of inequality between social classes

Dirk admits that he overreacted during the meeting. He is engaged in which conciliatory conflict management tactic? a. concession b. supportive remark c. acceptance of responsibility d. none of the above

c. acceptance of responsibility

In authentic leadership, ______________ describes the process of remaining objective when receiving information. a. self awareness b. internalized moral perspective c. balanced processing d. relational transparency

c. balanced processing

Diago is scheduled to get an award for his performance at work but is nervous that this honor will separate him from the rest of his group. Diago apparently puts a high value on a. power distance b. masculinity c. collectivism d. uncertainty avoidance

c. collectivism

If heather likes to produce rapid results and prod her co-workers in the process, her conflict style might be considered: a. accommodating b. compromising c. competing d. collaboration

c. competing

Which is a true statement? a. conflict should be avoided at all costs b. conflict makes relationships worse c. conflict can promote personal and relational growth d. conflict always resolves itself

c. conflict can promote personal and relational growth

Which of the following is a part of the definition of conflict? a. hidden struggle b. compatible goals c. dependence on one another d. all of the above

c. dependence on one another

_______________ is viewing the world from our cultural group's point of view, which makes our customs and values the standard by which the rest of the world is judged. a. egocentric b. altruism c. ethnocentrism d. utilitarianism

c. ethnocentrism

which virtue acknowledge the shortcomings of our own culture? a. truth b. dignity c. humility d. solidarity

c. humility

what was the fundamental principle laid out by the Caux principles for ngo? a. respect b. life c. integrity d. freedom

c. integrity

Helene sits in her office and rarely interacts with her staff or provides direction. She is demonstrating which leadership dimension? a. contingent reward b. management by exception c. passive avoidant d. careless

c. passive avoidant

All of the following are associated with servant leadership except: a. building community b. empathy c. public speaking d. stewardship

c. public speaking

Modest dress is emphasized in many Middle Eastern cultures. This reflects which foundational moral value? a. Harm/care b.In group/loyalty c.Purity/sanctity d.Fairness/reciprocity

c. purity/ sanctity

Employees at the ABC Corporation honor promises to suppliers, even if they don't have a written contract. This reflects which principle of the Global Business Standards Codex a. Dignity principle b. Property principle c.Reliability principle d. Citizenship principle

c. reliability principle

Offering to repair the damage takes place in which element of an effective apology? a. acknowledgement b. remorse c. reparations d. explanation

c. reparations

According to ____________ theory, followers emulate the ethics of their leaders. a. servant leadership b. transformational leadership c. social learning d. none of the above

c. social learning

Spreading malicious rumors or gossip about a supervisor is an example of which type of aggressive behavior? a. physical active direct b. physical passive indirect c. verbal active indirect d. verbal passive indirect

c. verbal active indirect

According to the Caux principles, nonprofits (NGOs) have to be MOST concerned about integrity. True/ False

True

Constructive leadership behavior is much more common than destructive leadership behavior. True/ False

True

Followers can become too dependent on their transformational leaders. True/ False

True

Impulsive, selfish people are often identified as leaders by others. True/ False

True

Servant leadership is accepted by members of many different cultures. True/ False

True

Task orientated conflicts can become dysfunctional if they last too long... True/ False?

True

The least effective leaders are passive avoidant. True/ False

True

The self-reflexive person can step back from her/his culture to offer constructive criticism. True/ False

True

organizations in collectivist societies are more likely to hire based on family connections and friendships. True/ False

True

Any ethical apology begins with.. a. expression of regret for the harm caused b. an explanation for the problematic behavior c. an effort to repair the damage d. acknowledgement that an offense has occurred

d. acknowledgement that an offense has occurred

Responsible leaders: a. acknowledge and try to correct ethical problems b. admit their duties to followers c. hold themselves to the same standards as their followers d. all of the above

d. all of the above

Which is a TRUE statement about toxic leadership? a. toxic leaders can exist in every field of business and leadership b. toxic leaders have dysfunctional characteristics that can greatly affect employees and organizations c. toxic leaders behave in destructive behaviors d. all of the above

d. all of the above

Which is a true statement about aggressive behavior? a. aggressive behavior can have many forms b. aggressive behavior can be more indirect and more passive c. aggressive behaviors are conscious actions that hurt or injure d. all of the above

d. all of the above

Which is a true statement about dysfunctional conflict? a. avoidance may be a tactic with dysfunctional conflict b. the conflict usually centers around the personalities of those involved c. strong negative emotions like sarcasm may be used d. all of the above

d. all of the above

Which is a universal human right according to the UN Declaration of Human Rights? a. Freedom of movement b.Freedom of religion c.Freedom to own property d.All of the above

d. all of the above

Which of the following is a source of organizational conflict? a. procedures b. values c. roles d. all of the above

d. all of the above

Which of the following is true of benevolent paternalistic leadership? a. considerate behavior b. care for employees outside of the workplace c. make decisions for followers d. all of the above

d. all of the above

Which conflict style usually produces the best opportunity for agreement and usually proves to have successful results? a. avoidance b. compromise c. competition d. collaboration

d. collaboration

________________ leadership behavior serves both the organization and followers. a. laissez faire b. derailed c. tyrannical d. constructive

d. constructive

Jane always felt she had a larger world view than her peers. She was always concerned about the needs of developing nations and she held deep empathy for people in need of global justice. Jane could be described as: a. egocentric b. altruistic c. ethnocentric d. cosmopolitan

d. cosmopolitan

__________________ leaders are particularly skilled at manipulating others their own gain. a. impulsive b. narcissistic c. extraverted d. machiavellian

d. machiavellian

____________ refers to a cultural community's freedom or latitude to create its own rules. a. Hypernorms b.Microsocial contracts c.Macrosocial contracts d.Moral free space

d. moral free space

Being aware of the emotions of the other party is critical in which stage of the principled negotiation model? a. focus on interests, not positions b. invent options for mutual gain c. insist on objective criteria d. separate the people from the problem

d. separate the people from the problem

Practicing _____________________ means going along with local ethical rules and customs.

ethical relativism

Outline specific steps you can take to manage your emotions in a conflict situation

Cool down, slow down, engage constructively